Loyalty Ambassador

  • Omni Hotels
  • Fort Worth, TX, USA
  • Jan 30, 2018
Hospitality / Restaurant / Food Service

Job Description

Location

Fort Worth Hotel



As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth's exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city's cultural centers, restaurants and nightlife. The Omni Fort Worth Hotel received the 2015 TripAdvisor Certificate of Excellence Award, and was named Top 100 Meeting Hotels in the United States in 2014 by Cvent.

The Omni Fort Worth Hotel offers unique employment experiences revolving around associate engagement and innovation. The invigorating world of hospitality resonates through the walls of our one-of-a-kind convention center property. The Omni Fort Worth will continue to be recognized for exemplary guest service and accommodation. As we provide empowerment through our Power of One culture, we work to strengthen and grow the careers of our dedicated associates. The Omni Fort Worth Hotel is searching for dedicated hospitality professionals with guest service mentality to join our extraordinary team!

Job Description

The Loyalty Coordinator will effectively provide services personally or to immediately refer requests to the appropriate department manager.

Responsibilities

  • Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.
  • Create memorable experiences for our Select Guests during their stay.
  • Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
  • Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments.
  • Arrange Select Guest and special occasion amenities via In-Room Dining.
  • Conduct Loyalty Program training with other Front Office and hotel associates.
  • Conduct monthly Loyalty meetings with relevant hotel associates.
  • Promote the Select Guest program to guests that are current not members.
  • Maintain Select Guest product inventories.
  • Conduct guestroom inspections prior to Select Guest arrival.
  • Will assist in Front Office operations as needed.
  • Perform any other duties assigned by the Front Office Management.
  • Be pleasant, smile and greet all guests, using surnames when obtained.
  • Be actively engaged with our guests and deliver memorable guest experiences.
  • Create unique, personalized WOW moments at every opportunity.


Qualifications

  • Previous customer/guest service experience; hotel and front office experience is strongly preferred.
  • Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns.
  • Previous cash handling and multi-phone usage experience
  • Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.
  • Must be service and detail oriented; possessing a friendly approachable demeanor and strong problem-solving skills.
  • Excellent communication and presentation skill
  • Proven phone etiquette skills
  • Prefer high school diploma or equivalent
  • The ability to stand and / or walk for long periods of time and lift/push/pull up to 30 lbs.
  • Be able to work a flexible schedule, including nights, weekends and holidays