Conference Services Manager

  • Omni Hotels
  • Bedford, PA 15522, USA
  • Jan 30, 2018
Hospitality / Restaurant / Food Service Sales

Job Description


Bedford Springs Resort

Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort. More than just a sought-after destination for travelers worldwide, the Bedford Springs Resort flawlessly combines a rich history and historic charm with all of the modern conveniences one would expect from a four-diamond hotel property. After undergoing a $120 million restoration in 2007, the Omni Bedford Springs Resort offers unparalleled service and amenities to thousands of travelers each year.

Our Omni Bedford Springs associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Bedford Springs Resort may be your perfect match.

Job Description

The Conference Services Manager will be responsible for planning, upselling, and delivering group programs with high service standards, operational efficiency, and optimal guest satisfaction


  • Proactively plan, detail, and execute group sales bookings.
  • Maximize group revenue contributions through aggressive up-selling techniques.
  • Exceed annual banquet revenue goals and contribution per group room night.
  • Proactively encourage meeting planners to complete the online survey and assist with achieving the department's overall satisfaction scores.
  • Coordinate meeting space, audio visual, culinary, beverage, outside rentals/vendors, and all event-related specifics through BEOs, room diagrams, and resumes. Upsell to maximize the revenues in each of these areas.
  • Along with the Catering and Conference Services Department, create profitable menus.
  • Conduct site inspections, conference calls, and pre- and post-event meetings when necessary.
  • Serve as the main liaison between the resort and client; proactively ask questions and communicate information where necessary. Take accountability for the group's entire stay at the resort.
  • On conclusion of all events, review final bill and overall event evaluation with planner to ensure guest satisfaction.
  • Participate in Omni-sponsored programs (OST meetings, OSC cards, AES survey, Omni Circle initiatives, etc.).
  • Create and maintain a strong working relationship with the banquet and F/B operations teams. Complete OSC cards when appropriate.
  • Comply with attendance standards and be available to work on a regular basis. This position requires long hours, many evenings, weekends and occasional holidays. Schedule varies by business demand.
  • Other duties as assigned by Director of Sales and Marketing and/or Director of Catering & Conference Services.


  • College degree; hospitality degree and/or CMP preferred
  • Working knowledge of a hotel or resort.
  • 2-3 years previous experience in the hospitality industry.
  • Highly developed communication and organization skills.
  • Ability to multi-task, work under pressure, and meet tight deadlines
  • Familiarity or ability to quickly learn Delphi, Opera systems