Front Office Supervisor

  • Omni Hotels
  • Tucson, AZ, USA
  • Apr 22, 2018
Hospitality / Restaurant / Food Service

Job Description

Location

Tucson National Resort

Inspired by the sweeping views of the Santa Catalinas and the rich history of golf, this artful blend of natural beauty and recreation is elevated to a new level of discovery. The Omni Tucson National Resort has it all - from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship and desert-style golf courses.

The Omni Tucson National Resort's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Tucson National Resort may be your perfect match.

Job Description

The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed.

Responsibilities

  • To be thoroughly acquainted with all check-in policies and procedures.
  • To be experienced with various guest scenarios.
  • To be familiar with all technical equipment related to the Front Desk.
  • To be familiar with all hotel facilities and offerings.
  • To understand the influence and importance of all departments on the Front Desk.
  • Responsible for the training of new associates.
  • Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.
  • Understand and be able to perform rooms control duties.
  • Broad knowledge of Epitome, Synergy and Vingcard systems.
  • Familiar with all reservation special packages.
  • Understand all radio codes and emergency procedures.


Qualifications

  • Attain a high propensity for customer service.
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
  • Ability to work cohesively with co-workers both within and outside of your department
  • Ability to think clearly, quickly and make concise decisions
  • Ability to prioritize, organize and follow up
  • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time, as well as guest issues, requests and concerns
  • Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
  • Previous cash handling experience.
  • Ability to stand for prolonged periods of time.
  • May require working overnight shift.
  • Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)
  • Previous supervisory experience preferred
  • Previous hotel/resort front office experience required