DRA Busser PM | Zen | FT

  • Omni Hotels
  • Championsgate, Four Corners, FL 34747, USA
  • Jan 24, 2018
Hospitality / Restaurant / Food Service

Job Description


Orlando Resort at Championsgate

The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf, the Leadbetter Golf Academy World Headquarters and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

Omni Orlando's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Job Description

The primary responsibility of this position is to serve and clear food and beverage items from the guests following the procedures taught during training. Adept at all service functions while interacting with guest and maintaining a clean, safe and professional environment. Assist servers with items included but not limited to the following: resetting tables, water and bread service and cleaning and polishing of glassware and silverware.


  • Must have knowledge of all menu items
  • Greet guests in a warm and friendly manner
  • Provide bread and water service to our guests
  • Assist the server with pre bussing of plates
  • Clean and resetting of dirty tables according to standards
  • Cleaning and polishing of water glasses and silverware
  • Assisting servers in any capacity to ensure guest satisfaction
  • Responsible for verifying complete order on tickets for hot and cold line.
  • Deliver food to tables according to ticket, floor plan, and seat numbers
  • Inquire if additional service is needed from guests upon delivery and inform the server or manager
  • Responsible for set up of Expo Line with items specified in side work
  • Placing and receiving of storeroom order and ensuring proper par levels of product
  • Rotation of all products within date using the FIFO method of storage
  • Attends staff meetings to receive information and direction


  • Commitment to quality service, and food and beverage knowledge
  • Must have strong communication skills
  • Maintains a clean and professional image at all times
  • Ability to work calmly and effectively under pressure
  • Must be comfortable talking and interacting with guests
  • Must show a sense of urgency when it comes to the needs of the guests
  • Must have problem solving abilities, be self-motivated and organized
  • Must be able to work under moderate supervision
  • Maintains a safe, clean, organized and stocked work area
  • Must be able to work flexible shifts and schedules, including weekends and holidays
  • Must be at least 18 years of age
  • Must have an unexpired tips certification
  • Speaks to guests with enthusiasm at all times
  • Ability to understand and follow written and verbal instructions
  • Experience in a hospitality industry in similar position
  • Must have knowledge of the floor plan and table numbers as outlined in training

Physical Requirements:
  • This position will spend 95% of the time standing and 5% of the time sitting
  • The individual must be able to transport up to 50 pounds on occasion and up to 35 pounds regularly
  • Ability to bend and reach above head holding up to 10 pounds frequently

Working Environment:
  • Occasional environmental exposures to cold, heat and water
  • Must show ability to work in a fast paced environment
  • Ability to work in a team oriented environment
  • Possesses stamina and energy to remain active and move quickly for up to 10 hour shifts
  • Ability to hear, understand and respond to guest and staff requests in a loud environment

Tools & Equipment:
  • Must demonstrate ability to carry trays
  • Operating of cappuccino and beverage machines