Ideal Services Agent

  • Omni Hotels
  • Providence, RI, USA
  • Jan 23, 2018
Hospitality / Restaurant / Food Service

Job Description


Providence Hotel

The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from historical sights to amazing restaurants.

The Omni Providence a beautiful Convention Hotel but our associates are what separate us from the rest of the hotels. Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment. We strongly encourage promotions from within our company, and as a result, our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level. Although we offer a complete benefit package for all of our full-time associates, all of our associates are provided the greatest benefit of all which is "opportunity".

Job Description

To direct and assist guests and employees with communication needs in accordance with Omni standards.


  • Answer incoming telephone calls to the hotel efficiently and courteously.
  • Direct phone calls and messages to appropriate personnel or guest.
  • Assist all guests and employees.
  • Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel.
  • Recording and making Wake up calls.
  • Receiving and sending facsimile messages as needed, as well as operating switchboard and two-way radio.
  • Taking all in room dining orders with accuracy.
  • Logging all guest's request regarding engineering in Synergy.
  • Communicate effectively with all departments using radio.
  • Promptly notifying Security Team when alarms sound.


  • Must have excellent customer service and communication skills
  • Must be able to sit for long periods of time.
  • Must have multitasking skills
  • Must have ability to work overnights, weekends, and holidays
  • Must be able to work up to 8 hours per shift