iSynergy HRIS Senior Manager

  • Adventist Health System
  • Altamonte Springs, FL, USA
  • Jan 21, 2018

Job Description

If you want to be a part of a place that provides nothing less than extraordinary compassionate care, then Adventist Health System is the place for you!

We are currently seeking qualified candidates for a HRIS Senior Manager position that will be based in our ERP Human Resources department. This position is based at our solutions center in Altamonte Springs, FL.

The iSynergy HRIS Senior Manager is part of the HRIS team supporting multiple HR applications and technologies for Shared Services, HR Centers of Expertise, HR Business Partners and employees and managers at our Hospitals. They will act in an oversight capacity in addition to being a primary resource and liaison in support of all issues related to the Oracle HCM Cloud implementation initiative for talent development and compensations processes (TalentCare). The Sr. Manager provides oversight and guidance to the TalentCare Functional team, supporting the resolution of cases from Shared Services and issues emulating from the field, as well as, designing enhancements and fixes to the current TalentCare system. The iSynergy HRIS Senior Manager plays a lead role on the cross-functional project team to deploy and support TalentCare across AHS, directly supporting the Implementation Director.

The iSynergy HRIS Senior Manager works under the direction of the iSynergy HR Director and manages team members assigned to the HRIS deployment team. The HRIS Sr. Manager is responsible for oversight of the integrity, security, effectiveness and efficiency of the HR systems. Oversight activities including but are not limited to:
  • System configuration,
  • Data conversion,
  • Functional specifications,
  • Program object, pre-"Go-live" data and process testing.
  • Go-live and post go-live implementation support of the AHS HR systems.

Specific job duties include:
  • Responsible for development of the resource scheduling and work assignments to fulfill the requirements of the deployment and production support.
  • Oversee the creation and maintenance of Functional team status reports, RTMs, development trackers, and checklists. Ensure issues are escalated as appropriate to project leadership
  • Provide guidance and oversight in the management and delivery of client deployments through execution of pre-cut over and cut over milestones, including oversight of testing and cutover support.
  • Oversee both the translation of business requirements into application design and the identification of system gaps within the defined scope and project objectives. Reduce risk by engaging cross-functional team leads in gap mitigation of identified risks to align system functionality with overall AHS business strategy.
  • Responsible for overseeing and providing guidance to the team involved in troubleshooting, case management, and issue resolution.
  • Confirms the proper execution of data corrections, ensuring there is minimal downstream impact.

    Document and log system and/or implementation issues. Drive issues through to resolution, escalating to project management as necessary.

    Partner with IT in working with the vendor (Oracle) on issues and enhancements to ensure proper prioritization, response, and support is received and interruption to end users is minimized.

    Provide documented summary of status against open issues and escalate issues when a risk to scope, schedule or resources is identified.
  • Provide oversight to the testing of all changes to application TalentCare forms, processes and interfaces.
  • Provide oversight to system configuration updates and maintenance
  • Oversee and provide guidance to managers and leads involved in the design and configuration of HR systems to ensure the integrity, security, effectiveness and efficiency of the HRIS.
  • In support of HRIS objectives, iSynergy leadership and the efforts of direct report's; facilitate cross-team functional integration in the accomplishment of established goals. Share ideas and information openly. Proactively resolve or minimize the impact of team conflicts by establishing positive working relationships.
  • Analyze issues and effectively present recommendations to audiences at various levels. Lead group efforts toward the resolution of complex problems in a professional, courteous impartial manner. Oversee the completion of internal and external documentation during project and software development phases as assigned.
  • Possess and add to expert-level functional knowledge of ERP/T&A/Talent software and related HR/PR processes. Transfer knowledge to subordinates in preparation for their growth and advancement.
  • Oversee compilation of functional specifications needed for interfaces, enhancements, and conversions. Collaborate with leadership to gain key stakeholder approval.
  • Oversee the maintenance of logs and documentation (E.g.: CA, OATS, JIRA, etc.) as needed. Review documentation and ensure escalation protocol is followed as required by the project plan.
  • Acquire, maintain and increase knowledge of AHS HR/PR business processes and general HR/PR practice requirements, including; applications, technology, policies, procedures and applicable HR/PR laws to anticipate and define application design needs.
  • Review testing results in HR/PR/T&A/Taleo/HCM cloud testing applications looking for areas of enhancement or process improvement recommendations. Ensure project issues are recorded, monitored and updated as needed. Oversee accurate documentation of issue resolution and outcome.
  • Utilize high level of conceptual and analytical skills to critique and optimize system design and build. Leading by example, foster a culture of learning by exploring creative solutions. Be prepared to alter business "as is" to "business as may need to be" for future system optimization.
  • Disperse new system knowledge willingly to enhance/increase the knowledge of iSynergy team members, HR Shared Services, IT and other iSynergy partners.
  • Provide input into the creation of policies and procedures related to HR system process.
  • Assist in development of end-user training material
  • Partner with IT and Security Teams for optimization planning, break/fix issues and new development
  • Partner with security team to ensure users have appropriate access.

May occasionally be required to be "on call."


Knowledge & Skills Required:
  • Microsoft Project
  • Microsoft Office (Advanced Excel, Word, PowerPoint, Visio, etc)
  • Advanced Verbal and Writing skills
  • Data Query & Report Writing skills, as applicable
  • Computer Literacy
  • Advanced Oracle PeopleSoft Skills
  • Advanced SQL Skills is a definite plus
  • Knowledge of Analytical Mechanics desired

Experience Requirements:
  • 2-4 years' PeopleSoft HCM or equivalent software experience
  • 2-4 years' Project Software Implementation related experience
  • 9 years of combined HRIS and other relevant experience.
  • Ability to work independently with minimal supervision.
  • Demonstrated ability to collaborate with cross-functional project teams and facility resource project leads preferred
  • Extensive knowledge of healthcare operations desired

Education Requirements:
  • Bachelor degree or equivalent work related experience required
  • Master's Degree preferred

Licensure, Certification & Registration:
  • HRIP Preferred
  • CCP, PMP, SHRM-CP, SHRM-SCP or Six Sigma Certification a plus