Concierge - Retail –Concierge Services – Winter Park - Part Time

  • Adventist Health System
  • Winter Park, FL, USA
  • Jan 20, 2018

Job Description

Concierge - Retail - Concierge Services - Winter Park
Florida Hospital Winter Park seeks to hire Concierge - Retail who will embrace our mission to extend the healing ministry of Christ.

Facility Profile:
Nestled among the oak-shaded, brick-paved streets of one of the most picturesque hometowns in the country, Winter Park Memorial Hospital has continuously served the residents of Winter Park and its surrounding communities for more than 50 years.

Chartered in 1951, the hospital has grown from the visionary efforts of a handful of Winter Park residents and community leaders, to a 307-bed acute care facility that is a model of community health and wellness. Over the years the hospital has continually expanded to meet the needs of the community, adding an upscale obstetrics and Level II Neonatal Intensive Care Unit at The Dr. P. Phillips Baby Place, cancer care at the Florida Hospital Cancer Institute, Winter Park, and state-of-the-art surgery, recovery and rehabilitation at the Florida Hospital Orthopaedic Institute. Together with the community we serve, we're building a model of community health and wellness for generations to come.

Work Hours/Shifts:
Mon - Fri / 9a - 1p (Hours may vary)

Job Summary:
The Concierge Ambassador participates in the implementation of all retail concierge programs on the Florida Hospital campuses. As a concierge ambassador, you will be responsible for proving high quality customer service while fulfilling the requests of employees, patients, family members, and physicians in a fast paced environment. Actively participates in outstanding customer service and accept responsibility in maintaining relationships that are equally respectful to all.

Knowledge, Skills, Education, & Experience Required:
  • Professionalism, confidence, strong organizational skills, efficiency, initiative, resourcefulness, and an ability to work in a fast paced, rapidly changing environment
  • Ability to convey information and ideas clearly
  • Working knowledge Microsoft Office, Outlook, Excel
  • Two years of relevant experience. (Preferred)
  • Cashiering skills (Preferred)
  • Conflict resolution and problem solving skills (Preferred)
  • Goal seeker and achiever (Preferred)
  • Exemplary customer service skills (Preferred)
  • Creative and enjoys creating a fun and safe environment (Preferred)
  • A philanthropic and entrepreneur spirit (Preferred)
  • Notary certified (Preferred)

Licensure, Certification, or Registration Required:
  • N/A

Job Responsibilities:
Demonstrates through behavior Florida Hospital's Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization's Performance Excellence Program
  • Executes the fulfillment of customer concierge requests within guidelines established by leadership. Approaches all encounters with guests and employees in a gracious, attentive, courteous and service-oriented manner. Effectively seeks and applies new concepts and techniques to enhance program and build employee and customer loyalty.
  • Coordinates the day-to-day operations to facilitate high touch concierge services in an efficient and effective manner. Utilizes strong customer service and organizational skills in coordinating successful events, promoting a positive impact for the program, hospital, and customers. Works closely with all levels of customers throughout the company to assist in coordinating personal services.
  • Successful handling, prioritizing, and resolving of issues while anticipating opportunities in the future. Leads by example, consistently conveying a positive attitude, passion and pride in work.
  • Maintains a vendor/sourcing resource database for personal services (event planners, restaurant recommendations, transportation, personal shopping, hotel accommodations, spas, etc).
  • Effectively communicates and coordinates with leaders and staff from all departments to enhance customer loyalty and satisfaction.
  • Consults with management on new business/retail initiatives/programs that follow the mission and vision of Florida Hospital. Communicates special requests and concerns to management promptly.
  • Achieves and/or exceeds budgeted sales expectations established by retail leadership.
  • Promotes and offers the Concierge Services to all guests.
  • (1791) Runs errands from time-to-time for department as part of concierge scope of service.

If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Concierge - Retail opportunity with Winter Park and apply online today.

Job Keywords:
Concierge - Retail, Winter Park