Retail Sales Agent/Golf Shop Attendant

  • Omni Hotels
  • Bedford, PA 15522, USA
  • Jan 19, 2018
Hospitality / Restaurant / Food Service

Job Description

Location

Bedford Springs Resort



Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort. More than just a sought-after destination for travelers worldwide, the Bedford Springs Resort flawlessly combines a rich history and historic charm with all of the modern conveniences one would expect from a four-diamond hotel property. After undergoing a $120 million restoration in 2007, the Omni Bedford Springs Resort offers unparalleled service and amenities to thousands of travelers each year.

Our Omni Bedford Springs associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Bedford Springs Resort may be your perfect match.

Job Description

BASIC FUNCTION: The Golf Shop Attendant will be responsible for giving the highest guest service, maintaining the golf shop in an appealing manner, and creating a positive atmosphere while dealing with customers, golfers, and fellow associates.

Responsibilities

ESSENTIAL FUNCTIONS:
  • Enthusiastic greeting of guests (by name if possible)
  • Answer phones in a courteous and professional manner
  • Utilize the Micros POS system (Book Reservations, Sales of Merchandise, Checking in Players etc.)
  • Maintain working knowledge of the resort and club operations including Season Pass Rules and Regulations
  • Render professional advice, opinions, assistance, and services as required.
  • Perform duties and meet requirements for sales, rentals, tournaments, and services which the Director of Golf and Assistant Professional deems necessary.
  • Assist in presentation of golf shop
  • Assist Retail Manager with any inventory counts.
  • Maintain and balance daily cash register.
  • Display conduct in an appropriate manner at all times in accordance with the Omni Hotels

HOTEL SPECIFIC FUNCTIONS:
  • Must be able to operate the POS and radio communication
  • Must be able to effectively communicate with valet and bell staff
  • Must be knowledgeable about bike and fishing rentals

MARGINAL FUNCTIONS:
  • Respond to any reasonable task as assigned by supervisor or manager.
  • Assist in other departments as needed
  • Attend monthly departmental meetings

TOOLS/EQUIPMENT:
  • Radio
  • Computer
ENVIRONMENT: Interior of Golf shop, in normal office conditions, mainly behind the counter, with limited travel within the hotel.

Qualifications

QUALIFICATIONS (Education, Knowledge, Training, & Work Experience)
  • High school diploma or equivalent
  • Knowledge of the game of golf is preferred
  • Excellent customer service skills
  • Must be able to work weekends
  • Knowledge of property and surrounding area