In-Room Dining Order Taker PM (PT)

  • Omni Hotels
  • Charlotte, NC, USA
  • Apr 25, 2018
Hospitality / Restaurant / Food Service

Job Description


Charlotte Hotel

The Omni Charlotte Hotel envelopes you in comfort with a touch of genuine North Carolina hospitality. Centrally located in the heart of Charlotte's financial district, the AAA four-diamond hotel is the perfect destination for convenience to area businesses or to explore countless attractions. Linked to 12 city blocks via sky bridge, the Omni Charlotte Hotel is moments away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the EpiCentre entertainment district.

Omni Charlotte's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Charlotte Hotel may be your perfect match.

Job Description

Responsible for providing and maintaining high quality service standards and providing unique, memorable experiences for our guests through In-Room Dining Service.


  • Ensure that Four Diamond standards and a consistent level of guest satisfaction are met.
  • Provide unique, authentic and memorable experiences for all dining guests.
  • Be pleasant, smile and greet all guests, using surnames when obtained.
  • Be thoroughly familiar with and execute responsibilities of IRD order taker/cashiers, to include taking and processing guest orders, prepare and process checks, print shift reports and work with the F&B staff to ensure accuracy of each guest order.
  • Be thoroughly familiar with F&B menus and available promotions and options; utilize up-selling strategies.
  • Station set-up and break-down, department inventory and side-work.
  • Perform any other duties as assigned by Outlets Management.
  • Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.


    • Previous guest service experience is required; F&B and hotel experience is preferred.
    • Ability to multi-task in a busy environemnt, follow through on guest requests, ensure guest satisfaction and work as a team player.
    • Service and detail oriented; possessing a friendly approachable demeanor and strong problem-solving skills.
    • Previous experience in a high customer contact environment; with previous experience answer customer questions and handling customer concerns.
    • Prove phone etiquette skills.
    • Excellent verbal communication skills and a strong attention to detail.
    • Computer knowledge; MICROS experience is preferred.
    • TIPS or RASP certification
    • Ability to push/pull/lift up to 30 pounds.
    • Ability and willingness to work a varied work schedule including weekends and holidays
    • Must live within 100 miles of the recruiting area.