*Security Officer I –Security – Kissimmee

  • Adventist Health System
  • Kissimmee, FL, USA
  • Jan 15, 2018
Healthcare

Job Description

Security Officer I -Security - Kissimmee
Kissimmee seeks to hire Security Officer I who will embrace our mission to extend the healing ministry of Christ.

Facility Profile:
Florida Hospital Kissimmee is a 163 bed community-focused hospital, conveniently located near Walt Disney World. The team here is dedicated to bringing mission-focused, faith-based care to residents and visitors of Osceola and Orange Counties. At the heart of our latest expansion is a new, three-story tower featuring 80 expansive, private patient rooms and a host of modern amenities and technologies. Because we believe family support is an essential part of health and healing, we've included large, beautifully decorated family waiting areas with the comforts of home. Plus, each patient room includes ample space for visiting loved ones to relax, work and sleep.

Department Profile:
The Security Department at Florida Hospital is a team dedicated to the safety and security of life and belongings of all patients, guests, visitors, and employees that enter our facilities. We are a multifaceted department that consists of dispatchers, patrol officers, educators, and investigators that all work together to make a secure, healing environment

Work Hours/Shifts:
3/12 (6a - 6p)

Job Summary:
Under the direction and supervision of the Security Department's chain of command, the Security Officer I perform security services through interaction with the public, patients, and employees. Provides security at specific locations, responds to security issues, provides access assistance as requested, reports suspicious circumstances and emergencies, and completes other duties as assigned. Responsible for protection of designated areas to ensure the safety of the public, patients, employees, and property of Florida Hospital. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

Knowledge, Skills, Education, & Experience Required:
  • Minimum six months of related experience in security or customer relations
  • Ability to read accurately and comprehend, write clearly, and understand in a manner to effectively complete legal reports, narratives, and follow simple directions. Ability to read, interpret, and apply safety rules, penal codes, vehicular codes, radio codes, reports, memos, communications, policies, and other required written materials. Ability to actively listen and communicate effectively through clear speech and hearing
  • Ability to safely operate vehicles, equipment, and communication devices and perform all aspects of the job safely without imposing risk to self and/or others
  • Computer literacy with ability to use basic hospital/security applications and information management systems
  • Good critical thinking skills, and ability to set and quickly reset priorities
  • Ability to work and train in an environment with occurring periods of crisis and stress
  • Ability to recognize faces
  • Ability to maintain confidentiality in all matters pertaining to patients, visitors and/or employees
  • 40-hour Florida Class D or G Security Officer training (Preferred)
  • Hazmat training (Preferred)
  • Basic computer skills including, but not limited to, Windows, Word and Excel (Preferred)
  • Knowledge of Access Control and CCTV systems (Preferred)
  • Understanding of Emergency Management principles (Preferred)


Licensure, Certification, or Registration Required:
  • State of Florida Class E driver's license and driving record in accordance with Florida Hospital policy
  • International Association for Healthcare Security and Safety (IAHSS) Basic Training Certification (Preferred)
  • MOAB International - Management of Aggressive Behavior (MOAB) (Preferred)
  • Basic Life Support (BLS) certification (Preferred)


Job Responsibilities:
Demonstrates through behavior Florida Hospital's Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization's Performance Excellence Program
  • Supports all department/organization policies and administrative decisions.
  • Performs all security related tasks as assigned by Supervisor, and keeps Supervisor apprised of unusual activities and events.
  • Acknowledges and responds to alarms, determines source of alarm and provides proper assistance.
  • Learns applicable systems and responds safety needs as directed by Security leadership. Properly utilizes and maintains all issued and operated equipment. Operates radio equipment, knows and understands radio codes, and complies with all applicable laws and department policies and procedures.
  • Interacts with the public, customers, and other officers in a professional manner and provides assistance as directed including, but not limited to security escorts. Assists and helps coordinate special events.
  • Maintains appropriate communication with supervisors, fellow Security Officers, and Security Operations Center to report irregularities from department/organization policy and to obtain further information and instructions.
  • Provides initial direction and support as needed in emergency situations. Performs facility lockdown as dictated, and screens visitors and employees seeking entry after hours.
  • Documents all crimes, incidents and safety-related irregularities per department policy and procedure. Exhibits good judgment during critical situations and maintains a professional and authoritative demeanor at all times. Assesses situations with consideration for age of individuals involved. Gathers information pertaining to incidents such as thefts, accidents, etc., and accurately completes appropriate documents in the correct format.
  • Intercedes in disputes, both physical and verbal, between persons using verbal de-escalation techniques and skills, and defuses potentially violent patient, employee, or visitor situations. Manages and addresses aggressive behavior utilizing authorized training techniques.
  • Reviews and utilizes knowledge department policies, SOPs, work instructions, training and other communications. Attends and participates in all required in-services. Maintains current licenses and certificates and provides documentation to supervisor in a timely manner. Completes annual compliance training requirements.

If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Security Officer I opportunity with Kissimmee and apply online today.

Job Keywords:
Security Officer I, Security, Kissimmee

Reference

256865