ADU.Student Ambassador.Marketing

  • Adventist Health System
  • Orlando, FL, USA
  • Jan 15, 2018
Healthcare

Job Description

Adventist University of Health Sciences, a Seventh-day Adventist institution, specializes in the education of professionals in healthcare. Service-oriented and guided by the values of nurture, excellence, spirituality, and stewardship, the University seeks to develop leaders who will practice healthcare as ministry.

PRIMARY CUSTOMERS, PARTNERS, AND TEAM:

At Adventist University of Health Sciences (ADU), our primary customers are students, prospective students, parents, faculty, and staff. Our partners are physicians, allied health clinicians, other employees of Florida Hospital, Colleges, Local Adventist Academies & Public Schools Guidance Teams.

GENERAL SUMMARY:

Staff members will alternate between Communications Center, Front Desk and Recruitment duties. Daily duties and responsibilities include communicating with prospective and current students through phone calls, text messages and emails. Schedule, confirm & administer tours. Greet & provide exceptional customer service to our guests at the Front Desk. Engage in on and off campus recruiting events as well as help with inventory and preparation for such events. Candidates must be currently registered and enrolled as a student at ADU.

Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

KNOWLEDGE AND SKILLS REQUIRED:

 Proficient use of computers

 Excellent organizational skills

 Excellent oral and written communication skills

 People-oriented, self-motivated, process-oriented

 Proficient in Microsoft Office applications

 Able to maintain strict adherence to discretionary and confidentiality practices

 Customer service experience

 Must be currently registered and enrolled as a student at ADU

KNOWLEDGE AND SKILLS PREFERRED:

 Experience in communications, customer service and/or hospitality.

 Bilingual

 Prior use of Goldmine

EDUCATION AND EXPERIENCE REQUIRED:

 N/A

EDUCATION AND EXPERIENCE PREFERRED:

 N/A

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIRED:

 N/A

LICENSURE, CERTIFICATION, OR REGISTRATION PREFERRED:

 N/A

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:

Demonstrates behaviors at Adventist University of Health Sciences in harmony with the "Four Words" Nurture, Excellence, Spirituality, and Stewardship.

 Conducts phone call campaigns for prospective and current students.

 Participates in weekly team meetings and professional development.

 Ensures student and prospect data accuracy and integrity in Goldmine. Provides input for the communications initiatives in Goldmine.

 Engages in on and off campus recruiting events. Helps with inventory and preparations for such events.

 Greets & provides exceptional customer service to our guests at the Front Desk. Answers phones.

 Schedules, confirms & administers tours.

 Builds and maintains quality interactions with Faculty and Staff members.

 Scans for security threats while on Front Desk duties.

 Represents the department and abides by recruitment code of conduct and hospitality standards at all times.

The above statements reflect the general duties and responsibilities necessary to describe the principal functions of the job, as identified, and shall not be considered an exhaustive list of job responsibilities which may be inherent in the job. Responsibilities are subject to change.

Qualifications:

Adventist University of Health Sciences, a Seventh-day Adventist institution, specializes in the education of professionals in healthcare. Service-oriented and guided by the values of nurture, excellence, spirituality, and stewardship, the University seeks to develop leaders who will practice healthcare as ministry.

PRIMARY CUSTOMERS, PARTNERS, AND TEAM:

At Adventist University of Health Sciences (ADU), our primary customers are students, prospective students, parents, faculty, and staff. Our partners are physicians, allied health clinicians, other employees of Florida Hospital, Colleges, Local Adventist Academies & Public Schools Guidance Teams.

GENERAL SUMMARY:

Staff members will alternate between Communications Center, Front Desk and Recruitment duties. Daily duties and responsibilities include communicating with prospective and current students through phone calls, text messages and emails. Schedule, confirm & administer tours. Greet & provide exceptional customer service to our guests at the Front Desk. Engage in on and off campus recruiting events as well as help with inventory and preparation for such events. Candidates must be currently registered and enrolled as a student at ADU.

Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

KNOWLEDGE AND SKILLS REQUIRED:

 Proficient use of computers

 Excellent organizational skills

 Excellent oral and written communication skills

 People-oriented, self-motivated, process-oriented

 Proficient in Microsoft Office applications

 Able to maintain strict adherence to discretionary and confidentiality practices

 Customer service experience

 Must be currently registered and enrolled as a student at ADU

KNOWLEDGE AND SKILLS PREFERRED:

 Experience in communications, customer service and/or hospitality.

 Bilingual

 Prior use of Goldmine

EDUCATION AND EXPERIENCE REQUIRED:

 N/A

EDUCATION AND EXPERIENCE PREFERRED:

 N/A

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIRED:

 N/A

LICENSURE, CERTIFICATION, OR REGISTRATION PREFERRED:

 N/A

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:

Demonstrates behaviors at Adventist University of Health Sciences in harmony with the "Four Words" Nurture, Excellence, Spirituality, and Stewardship.

 Conducts phone call campaigns for prospective and current students.

 Participates in weekly team meetings and professional development.

 Ensures student and prospect data accuracy and integrity in Goldmine. Provides input for the communications initiatives in Goldmine.

 Engages in on and off campus recruiting events. Helps with inventory and preparations for such events.

 Greets & provides exceptional customer service to our guests at the Front Desk. Answers phones.

 Schedules, confirms & administers tours.

 Builds and maintains quality interactions with Faculty and Staff members.

 Scans for security threats while on Front Desk duties.

 Represents the department and abides by recruitment code of conduct and hospitality standards at all times.

The above statements reflect the general duties and responsibilities necessary to describe the principal functions of the job, as identified, and shall not be considered an exhaustive list of job responsibilities which may be inherent in the job. Responsibilities are subject to change.

Reference

257018