Pool Security Officer (Seasonal)

  • Omni Hotels
  • Rancho Mirage, CA 92270, USA
  • Jan 12, 2018
Hospitality / Restaurant / Food Service

Job Description

Location

Rancho Las Palmas Resort & Spa

The 444-room Rancho Las Palmas Resort & Spa is classic Rancho Mirage re-imagined for the 21st-century traveler. Our luxurious Palm Springs hotel rooms surround you in Spanish Colonial-inspired style and a soothing desert palette of beige, sand, and ivory. With plenty of space for your peace and your quiet, you'll also open French doors to your very own private patio or balcony where the warm desert air and breathtaking views await.

Omni Rancho Las Palmas Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Rancho Las Palmas may be your perfect match.

Job Description

To ensure that all guest, associates and property around the Splashtopia pool are maintained in a safe and secure environment.

Responsibilities

  • Ensure the safety of guests and employees in Splashtopia pool
  • Attend to house calls to assist both guests and associates with respect to safety, security and hotel operations.
  • Initiate and follow-up with all investigations of crimes committed against property and persons.
  • Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
  • Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
  • Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.
  • Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.
  • Maintain confidentiality when dealing with sensitive guest or associate issues.
  • Assist hotel management in emergency situations by knowing all pool area or hotel safety procedures and leading/directing guests and associates to safety.


Qualifications

  • Must be able to stand and walk for up to 4 hours per shift.
  • Must be able to communicate effectively by telephone, email, radio and reporting.
  • Must have basic computer knowledge.
  • Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
  • First Aid/CPR Certification is preferred.
  • Must be able to remain calm and professional during stressful situations.
  • Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays
  • Related experience preferred