Director of Operations

  • Omni Hotels
  • New York, NY, USA
  • Jan 10, 2018
Hospitality / Restaurant / Food Service

Job Description


Berkshire Place

This luxury New York City Hotel allows you to experience the sophistication of an Upper East Side residence with an enviable location in the heart of Midtown Manhattan. The Omni Berkshire Place is steps away from Fortune 500 companies and some of the city's most illustrious sites like Fifth Avenue Shopping, St. Patrick's Cathedral, Rockefeller Center, Central Park, and Broadway Theatres. Combining modern technology and fresh contemporary décor, the reinvented New York City accommodations have a residential feel that will appeal to both business and leisure travelers.

The Omni Berkshire Place's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Berkshire Place may be your perfect match.

Job Description

Reporting directly to the General Manager, the Director of Operations assists in the overall management responsibility for the operation of the hotel including associate relations, guest service, profitability, product quality, and compliance to the hotel's Program Book and Omni standards.


  • Works closely with the other Executive Committee members to insure all financial, service standards and employee relation goals are met.
  • Participates in the hiring, training, scheduling, reviewing and disciplining of all staff with the support of their operations management team.
  • Coordinates, supervises and directs all aspects of the operation with the support of department heads and assistant managers.
  • Ensures that guest service standards are met and developed to maintain consistent levels of excellent guest service and the hotel's Program Book.
  • Directs property operation in General Manager's absence.
  • Maintains close communication with the General Manager, Managing Director and other department/division heads.
  • Recommends programs for the motivation and development of staff.
  • Assists in developing annual budget and action plans, including annual objectives.
  • Reviews daily operating results and weekly forecasting and scheduling, taking immediate corrective action if required.
  • Conducts daily review of hotel operation with Department Heads and manages the relationship with Neighborhood Services.
  • Attends hotel operational meetings, room's departmental meetings, and associate-related events.
  • Reviews annual objectives composed by department heads and monitors progress to completion over coming year.


  • Minimum of 5 years of Hotel Management Experience in a 4 Diamond hotel/resort environment.
  • Exceptional management skills with a proven track record in mentoring/leading a successful team.
  • Ability to budget and forecast productivities and direct expenses.
  • Ability to establish and maintain relationships with vendors, community and organizations.
  • Excellent technical skills to include MS Office, PMS system Opera, Dephi and Oracle.
  • College degree preferably in hotel & restaurant management, or equivalent experience.
  • Flexible schedule to include weekends and holidays.
  • Ability to communicate effectively and professionally.
  • Ability to work under pressure.
  • Ability to work independently and within a team environment.
  • Must be detail oriented, extremely organized and punctual.
  • Must be professionally polished with excellent customer service skills Follow all company safety and security policies and procedure s

End of Job Description