Rooms Department Coordinator

  • Omni Hotels
  • Bretton Woods, Carroll, NH 03575, USA
  • Apr 19, 2018
Hospitality / Restaurant / Food Service

Job Description

Location

Mount Washington Hotel

As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.

Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.

Job Description

Assisting the Rooms Department at the Omni Mount Washington with daily Front Office operations.

Responsibilities

Handling/Resolving billing calls after departure.

Handling all Medallia alerts/Elmer tickets - Follow up with guest resolution.

Handling Birchstreet - Centralized purchasing for Rooms checkbook.

Monitor and manage the Front Office up sell and "my upgrade" programs in conjunction with rooms control.

Coordination of all communication boards in the Front Office/IS areas.

Assisting the Front Desk as needed.

Qualifications

Must be able to work a flexible schedule including nights, weekends and holidays.

Must have strong organizational skills.

Proficiency in all Microsoft applications.

Proficiency in Opera PMS.

6 months of Front Office experience is preferred but not required.