Housekeeping Manager

  • Omni Hotels
  • Hilton Head Island, SC, USA
  • Jan 04, 2018
General Labor Hospitality / Restaurant / Food Service

Job Description

Overview

Hilton Head Oceanfront Resort

Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.

Omni Hilton Head's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.

Job Description

  • To assist in managing and directing of all Housekeeping and Laundry functions. To participate in quality assurance for the Housekeeping department and department cost control measures. To provide support to the Director of Housekeeper in all areas of the Housekeeping Operation. To ensure Omni standards are met in all areas by monitoring quality assurance, and consistently setting a good example.


Responsibilities

  • Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request and complaints using Guest Service Skills. Exhibiting hospitality while striving to exceed Guest expectations.
  • Resolves difficult or unusual problems arising with guests, while maintaining good guest relationships, demonstrating outstanding hospitality through the corrective action taken.
  • Maintains open and clear communication with all departments and guests to ensure consistent service.
  • Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
  • Assist Director of Housekeeping with all of the following departmental functions and concerns: maintain turnover to an acceptable level, maintain close communication and interaction with Front Desk and Engineering, uniform control and issuance, directly control the key control program for all Housekeeping associates, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, monitor Housekeeping inventories to ensure adequate levels are maintained, assist with scheduling and payroll cost controls.
  • To ensure all CARE rooms are checked on a daily basis.
  • Respects hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored. Eliminates waste of supplies.
  • Ensure VIP and Show rooms are inspected on a daily basis.
  • Assists in maintaining a highly motivated and trained staff that continually strives for excellence in service and cleanliness.
  • Maintains close coordination, communication, and interaction with the Front Office and other departments.
  • Ensures all guest requests are met within the prescribed time limit.
  • Inspect and tour guestrooms and public areas to ensure a clean, fresh, and consistent product
  • Assists Director of Housekeeper in all areas of Housekeeping management: cost controls, inventories, quality assurance inspections, staff supervision, systems and controls, loss prevention, safety, associate morale. Together with the Director of Housekeeper, ensure smooth operation of the Housekeeping Department.
  • Ensure Incentive Program is running effectively.


Qualifications

  • Computer, printer, typewriter, telephone, pen/pencil, photo-copying machine, facsimile machine, radio, linen carts, cleaning chemicals, hand truck, to be able to lift a minimum of 75 lbs.
  • Interior and exterior of the hotel with exposure to weather conditions.