PT Room Service Cashier

  • Omni Hotels
  • Houston, TX, USA
  • Apr 21, 2018
Hospitality / Restaurant / Food Service

Job Description

Location

Houston Hotel at Westside

A peaceful water garden in the atrium lobby of the Omni Houston Hotel at Westside welcomes you with cascading waterfalls, exotic foliage and tropical fish in a beautiful serene setting. This spectacular luxury hotel rests on lush greens and is surrounded by a picturesque two-acre lake. At the Omni Houston Hotel at Westside, unparalleled hospitality complements priceless accommodations to create the ultimate experience. Located a short distance from Houston's city Centre dining and entertainment complex, the four-diamond Omni Houston Hotel at Westside offers a relaxed and elegant atmosphere.

The Omni Houston Hotel at Westside's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Houston at Westside's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Houston Hotel at Westside may be your perfect match.

Job Description

The In-Room Dining Cashier will be the primary point-of-contact for our guests who wish to experience a five-diamond quality in-room meal or beverage experience. This person will close checks to the correct account and ensure servers have all the information they need to deliver orders efficiently and correctly.The In-Room Dining Cashier also facilitates amenity deliveries, calls back guests to ensure every aspect of their order was delivered to their satisfaction and does whatever it takes to ensure timely and accurate service.

Responsibilities

  • Follow Omni guidelines for up-selling to enhance revenue and guest satisfaction
  • Process and expedite Select Guest (loyalty program) orders
  • Follow Omni's "Moments of Service" guidelines for receiving guest orders via telephone and on-line
  • Follow Omni's "Moments of Service" guidelines to confirm the details of each guest order, quoting accurate delivery items and following up on any needed or suggested menu items and preparation details
  • Enter all guest orders into our point-of-sale system (MICROS) according to Omni standards
  • Ensure all proper details about the order and pricing/delivery times are communicated to the Kitchen and Room Service delivery teams according to our standards.
  • Work closely with In Room Dining Servers, accurately communicating pertinent order information, to ensure all orders are delivered efficiently and to the guest's specifications


Qualifications

  • Ability and willingness to work a varied work schedule including nights and weekends
  • Ability to communicate clearly with guests and co-workers in English both verbally and in writing
  • Working knowledge of computers and telephone systems
  • Previous customer service experience preferred
  • Previous cashiering experience preferred
  • Knowledge of Micros point-of-sale technology preferred