Asstistant Market Director- Patient Access

  • HCA
  • Houston, TX, USA
  • Apr 25, 2018

Job Description

Job Code: 08948-143044


No Weekends

Job Summary â€" The Assistant Market Director â€" Patient Access is responsible for working with all of the facilities in the market regarding implementation of Business Performance Group (BPG) strategies, staffing efficiencies and any other assigned projects. This position will also work with the Concierges and other key Patient Access staff to ensure they have the knowledge and skills to meet Parallon standards for customer service, patient check-in and registration.

Supervisor â€" Front Office COO

Supervises â€" various individuals as assigned

Duties (included but not limited to):

• Working with all of the facilities in the market (e.g. Denver) o Office in one â€home†facility and spend 75% of their time rotating between facilities

• Work collaboratively and closely with Parallon BPG Corporate on strategies related to Patient Experience and Staffing efficiency

• Work with the SSC and BPG Corporate Staffing Directors, RPADs and PADs to implement staffing efficiencies in the facilities

• Observe, coach and train all Concierges and other key Patient Access staff in the market to ensure the Parallon standards for customer service, patient check-in and registration are followed

• Serve as a key resource in the deployment and implementation of new Parallon strategies, processes or technologies in the area of Patient Access

• Provide a clear understanding to all PTAC staff of what the monthly metric goals are and how the department directly impacts these metrics and share with them what they can do to help improve the statistics

• Inform the Patient Access Director of any significant issues in the Patient Access area (i.e. patient experience, staffing efficiencies, employee concerns, etc.)

• Provide a high quality resource of knowledge, skills and work experience to the SSC and associated facilities.

• Conducts self in a professional, ethical and compassionate manner with all individuals and co-workers

• Determines trends in operational performance and identifies process improvement opportunities

• Demonstrates high level of proficiency and knowledge in front office functions and responsibilities

• Satisfactorily completes special projects as assigned

• Assume a lead role for innovation, knowledge sharing and leading practices identification within the SSC and among peer group

• Practice and adhere to the â€Code of Conduct†philosophy and â€Mission and Value Statementâ€

• Other duties as assigned


• Technical Expertise â€" Some understanding of healthcare including knowledge of healthcare terms and accounts receivable processes

• Strategic Analysis - Analytical Review skills and ability to make decisions based on analysis

• Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services

• Tactical execution - oversees the development, deployment and direction of complex programs and processes

• Financial management - applies tools and processes to successfully manage to budget

• Project Management - assesses work activities and allocates resources appropriately

• Organization - proactively prioritizes needs and effectively manages resources

• Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately. The ability to communicate with staff, Parallon Management, Division and Group Executives

• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations

• Interpersonal skills - able to work effectively with other employees, patients and external parties

• PC skills - demonstrates proficiency in Microsoft Office applications and others as required

• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems

• Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.


Bachelor’s Degree in Business or Health Care required. If a desired applicant does not have a Bachelor's Degree the requirement can be waived IF they are currently in a Bachelor Degree program.

  • Minimum three years’ experience in related area with two of these years being healthcare management experience.
  • Bachelor degree required.

Last Edited: 01/04/2018