Telemental Health Clinician II - Behavioral Health Call Center

  • Carolinas Healthcare System
  • Mint Hill, NC, USA
  • Dec 23, 2017
Part time Business Services

Job Description

Location Details:  Mint Hill Call Center 11304 Hawthorne Dr. Mint Hill, NC
Carolinas HealthCare System is Atrium Health. Our mission remains the same: to improve health, elevate hope and advance healing - for all. The name Atrium Health allows us to grow beyond our current walls and geographical borders to impact as many lives as possible and deliver solutions that help communities thrive. For more information, please visit
Job Summary
Provides virtual behavioral health services to emotionally disturbed, mentally ill and chemically dependent individuals. Responsible for responding to referrals and requests for Behavioral Health Service Line services as well as conducting the appropriate clinical screening for potential admission or service line use.

Essential Functions
  • Conducts assessments and psychosocial evaluations on patients using criteria established by the Diagnostic and Statistical Manual of the American Psychiatric Association.
  • Assesses and implements the crisis plan and crisis intervention for high-risk patients (i.e. suicidal, homicidal, psychotic, aggressive) uses appropriate skills and assessments.
  • Maintains current knowledge/level of expertise in area of specialty and various treatment modalities.
  • Identifies and works to resolve barriers to patients seeking and receiving behavioral health services.
  • Adheres to the professional standards and code of ethics set forth by applicable licensing board.
  • Demonstrates the ability to effectively communicate (written and verbal) with clarity and organization while ensuring appropriate communication occurs between the medical staff, leadership team, service line leadership and team members.
  • Documents relevant assessment and progress updates in the medical record according to departmental standards.
  • Demonstrates effective decision making in a rapid paced environment with attention to detail utilizing logical and appropriate clinical judgment.
  • Participates in development, implementation, evaluation, and revision of departmental policies and procedures.
Physical Requirements
Works in the Call Center, but also areas including patient care units, emergency rooms, individual offices, and conference areas with exposure to potentially hostile patients. Work requires frequent moving from one area to another, answering telephones, and coordinating and communicating with other staff persons in various disciplines and agencies.

Education, Experience and Certifications
Masters degree in a relevant human services field such as Social Work, Counseling, Psychology, or Marriage and Family Therapy from an accredited school of graduate education required or an Associate�s degree in Nursing; Bachelor�s degree in Nursing preferred. Full current licensure in the state of North Carolina required. 2 years of clinical experience required. 
At Carolinas HealthCare System, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations.
As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve.
Posting Notes: Not Applicable
Carolinas HealthCare System is an EOE/AA Employer