Nurse Manager – Infusion Center – East Orlando

  • Adventist Health System
  • Orlando, FL, USA
  • Dec 21, 2017

Job Description

Nurse Manager - Infusion Center - East Orlando
Florida Hospital East Orlando seeks to hire a Nurse Manager who will embrace our mission to extend the healing ministry of Christ.

Facility Profile:
Florida Hospital East Orlando, a 293-bed full service community hospital that serves as one of Florida Hospital's seven satellite facilities, became part of the Florida Hospital system in 1990. At Florida Hospital East Orlando, we strive to improve our patients' quality of life through a holistic approach to health care - mind, body and spirit - while remaining at the forefront of medical innovation. During the past ten years, we've invested more than $122 million in facility improvements to serve the growing community. Among the recent additions and openings, we have an expanded emergency room, a center for Medical Simulation and Education, a Children's Emergency Center, a Renovated Cancer Institute, and a new 40-bed inpatient nursing unit. The hospital is also home to the Florida Hospital Orthopedic Institute at East Orlando as well as a comprehensive urology program.

Department Profile:
Florida Hospital East outpatient infusion center offers the delivery of the highest quality patient care and provides optimal service to all patients and family. Our goal as an infusion center is to provide individualized, high quality patient care in a friendly, competent and professional manner. Our highly trained staff maintain high standards for all the needs of our patients while also maintaining a safe environment. We offer 11 treatment chairs and a private room for comfort. We are located next to Florida Hospital East Orlando.

Work Hours/Shifts:
Monday - Friday; 8am - 5pm

Job Summary:
The Nurse Manager (NM) is a registered professional nurse who has the most direct impact on the care and services that patients and families require throughout their hospital experience. The NM is directly responsible to the Director of Nursing (DON) or Chief Nursing Officer (CNO) and is responsible for the continual operation of a specified nursing unit. The NM is able to demonstrate critical thinking skills, creativity, and has the knowledge to manage resources to achieve quality performance, positive employee relations, and compliance with hospital guidelines. The NM is skilled in coaching, motivating, mentoring, and leading a professional and technical team in the delivery of services for our patient population. The NM assures quality of care is delivered for our patients and demonstrates effective stewardship of scarce resources. The NM is the change agent for the assigned areas of responsibility and is responsible for implementing any changes that the unit is required to undergo. The NM actively participates in outstanding customer service, including service to patients, families, physicians, and other contacts, and accepts responsibility in maintaining relationships that are equally respectful to all.

Knowledge, Skills, Education, & Experience Required:
  • Bachelor of Science degree in Nursing (BSN) or Master of Science degree in Nursing (MSN) either upon hire/promotion or within 36 months of hire/promotion
  • Minimum two years acute care nursing practice experience
  • Demonstrates Human Resource Management competencies
  • Demonstrates Financial Management competencies
  • Demonstrates the ability to lead Performance Improvement initiatives on their assigned unit
  • Demonstrates the ability to Think Critically and Utilize Technology in relation to the operations of the unit and delivery of patient care
  • Demonstrates Leadership and Clinical Practice Knowledge
  • Demonstrates good Communication and Relationship Building skills
  • Acts as a role model for Professionalism on their assigned unit of employment
  • Specific skills as delineated by the unit of employment (see competencies)
  • Bachelor of Science degree in Nursing (BSN) or Master of Science degree in Nursing (MSN) at time of hire/promotion highly preferred (preferred)
  • Prior management experience (preferred)
  • Specific education and experience as delineated by the unit of employment (see competencies) (preferred)
  • Specific knowledge and skills as delineated by the unit of employment (see competencies) (preferred)

Licensure, Certification, or Registration Required:
  • Current, valid State of Florida license as a registered professional nurse
  • Professional certification from a national organization (Preferred)

Job Responsibilities:
Demonstrates through behavior Florida Hospital's Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization's Performance Excellence Program
  • Human Resource Management - Monitors performance of the staff and takes corrective action for improvement as appropriate. Uses independent judgment to:
  • Selects applicant for interview and hire and assures appropriate orientation.
  • Suspend or invoke other discipline for work infractions, performance deficiencies and conduct violations by exercising supervisory authority.
  • Evaluates supervised employees, recommends promotion of supervised employees, and recommends bonuses and awarding of other discretionary rewards to supervised employees. In collaboration with the Human Resources Department, terminates supervised employees, where appropriate.
  • The assignment of employees to particular duties or activities or to authorize and assign overtime to employees where appropriate.
  • The adjustment/resolution of complaints, concerns, and problems of supervised employees regarding work assignments, hours of work overtime scheduling, and other work-related matters.
  • Assures diversity of staff is positively fostered in the work environment. Actively involves all groups in shared decision-making where appropriate.
  • Uses skill in effective conflict management and is able to reach a common goal and resolve conflicts
  • Creates a work environment that addresses the physical and emotional needs of the staff and one that is conducive to retention of the staff.
  • Financial Management - Understands health care economics, public policy, and finance as it pertains to the delivery of patient care.
  • Understands the broad impact of reimbursement on the delivery of patient care services, including but not limited to Medicare, Managed care, Medicaid, third party providers, challenges to current health care policies, and key legislative initiatives at the local, state, and national level.
  • Develops, analyzes, and interprets unit-department based budgeting. Maintains staffing and scheduling, and resource utilization within budgeted targets for the unit.
  • Fosters patient, family, staff, and physician satisfaction. Understands the impact of dissatisfaction on the business goals of the unit.
  • Is involved in capital budgeting; may be required to produce a cost benefit analysis to justify requested equipment.
  • Utilizes information systems to support business decisions.
  • Performance Improvement - Demonstrates familiarity with the performance improvement model of the organization.
  • Champions performance improvement activities on the unit through problem identification, assessment, data gathering, change implementation, and evaluation of outcomes.
  • Is actively involved in all aspects of patient safety on the unit including but not limited to: sentinel event monitoring and reporting, root cause analysis, DNV (regulatory agency) requirements, incident reporting, medication safety policies and procedures.
  • Assures workplace safety for the employees and demonstrates knowledge of regulatory requirements for workplace safety, i.e., CMS, OSHA, DNV, etc.
  • Supports continual process improvement by sponsoring and/or participating in the activities.
  • Ensures that practice changes, as a result of performance improvement activities, are implemented. Sets quality standards and initiatives for the department through collaboration with leadership and implementation of evidence based practice where appropriate.
  • Critical Thinking/Technology - Utilizes critical thinking skills in the performance of their duties.
  • Demonstrates and understanding of technology utilized in the organization.
  • Plans, organizes and leads the unit through application of critical thinking skills
  • Utilizes data driven decision making, incorporating evidence into the decision process
  • Employs strong problem solving skills and utilizes defined models for problem solving.
  • Thinks of the system as a whole when analyzing data and making decisions
  • Is able to utilize critical thinking skills in persuading others
  • Assures resources and talent are available to support staff in utilization of the supply and medication management systems of the unit
  • Appropriately integrates technology into the day-to-day care of the patient and leverage technology to improve patient care outcomes
  • Uses basic computer skills such as word processing, data management, internet/email, and skills to access evidence based information.
  • Leadership and Clinical Practice Knowledge - Provides leadership for the effective and efficient operation of assigned unit. Assures clinical practice is of the highest quality.
  • Leads the employees in a manner which develops the employee to their optimal level of performance
  • Mentors ANMs and high potential employees
  • Assures appropriate application of clinical knowledge in the care of all patients
  • Plans for delivery of care to the patient and evaluates the outcomes of care delivered in relation to clinical effectiveness
  • Sets clear expectations in the delivery of clinical practice
  • Assure adherence to models of care established for clinical practice
  • Fosters inclusion of support services in the delivery of care
  • Ensures that the patient experience is the focus of all services
  • Assists the staff, nursing and support staff, to find a sense of meaning and purpose in the delivery of patient-focused care
  • Establishes and maintains a communication plan that disseminates key messages and decisions to all involved in the care of a patient.
  • Is accessible on their assigned units in a manner that allows for effective and efficient operational involvement
  • Is culturally competent and assures that staff is able to deliver culturally competent care
  • Utilizes evidence based practice as a foundation for patient care delivery. Fosters shared decision making based on evidence based practice.
  • Maintains a customer oriented leadership style. Remembers that patients are the reason for our business.
  • Holds self and staff accountable for delivery of care and resulting patient outcomes.
  • Communication and Relationship Building -
  • Utilizes active listening, feedback, inquiry, and validation in communicating with others in relation to meeting the goals of the unit.
  • Understands the functions of a group process. Is able to facilitate effective groups for the delivery of nursing care and for collaboration with other disciplines.
  • Supports academic relationships through welcoming students to the unit and assisting in their training process.
  • Promotes, nurtures, and maintains interdisciplinary relationships in order to assure patient-focused care and better patient outcomes
  • Maintain appropriate collaborative relationship with patient, families, staff, vendors, physicians, other disciplines, and other contacts.
  • Works collaboratively to define acceptable behaviors from staff, physicians, and other disciplines within the organization and adheres to these acceptable behaviors
  • Professionalism - Demonstrates a professional persona in their work
  • Acts as a role model for professional behavior and professional appearance.
  • Maintains the confidentiality of employees, patients, administration, and medical staff information with no infractions.
  • Is involved in at least one professional organization and encourages others to become involved.
  • Accepts and profits from direction and counseling.
  • Refuses to participate in unethical procedures and assumes the responsibility of informing the appropriate authority of noted incompetence or unethical behavior.
  • Utilizes available education materials, programs, literature, and resource personnel for career development.
  • Accepts responsibility for knowing current changes in policy, protocols and procedures through the hospital communication systems.
  • Supports quality standards, goals and initiatives set by the department and applicable professional organizations.
  • Attends mandatory in-services and is a member of at least one patient based committee
  • Meets established educational requirements of the position and strives to continue education as appropriate. Maintains own competency levels in relation to their position.

If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Nurse Manager opportunity with East Orlando and apply online today.

Job Keywords:
Nurse Manager, Management, Infusion Center, East Orlando