In Room Dining Order Taker

  • Omni Hotels
  • Louisville, KY, USA
  • Dec 19, 2017
Hospitality / Restaurant / Food Service

Job Description


This luxurious Omni property, which opened it's doors on March 6, 2018, is located in the heart of Downtown Louisville and designed with intersecting towers that represent the crossroads of the past, present and future of Louisville. Inspired by the city's rich history and authentic character, the Omni Louisville will transform one of the city's most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city.

The hotel will be a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, will allow guests to rest, relax or socialize with spectacular views of the city from above. The essence of Louisville is woven throughout with interior design blends elements of the city's heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel's Speakeasy and bowling alley.

Guests will also enjoy a dynamic 20,000 square foot modern urban lifestyle market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Bros. coffee, baking bread and fragrant fresh flowers.

Job Description

To properly take all guest room service orders, communicate them to the servers and work to expedite their service. To properly perform all control and revenue-related paperwork.


  • Responsible to answer the phone within three rings.
  • Take orders for guests.
  • Must follow prepared scenario to encourage upselling.
  • Give the approximate time of delivery for the order.
  • Prepare payment of checks.
  • Knowledge of food menu and wine list.
  • Know and adhere to all liability laws.
  • Printing of reports at the end of the shift and banking out.
  • Complete other duties assigned.
  • Attend all designated staff meetings and training sessions.


  • Must be able to work a flexible schedule, including weekends, holidays and both AM and PM shifts.
  • Must be able to lift at least 30lbs.
  • Previous experience in In-Room Dining preferred.
  • Candidate should possess excellent communication skills.
  • Must be STAR certified.