In Room Dining Server (Overnight)

  • Omni Hotels
  • Louisville, KY, USA
  • Dec 19, 2017
Hospitality / Restaurant / Food Service

Job Description


This luxurious Omni property, which opened it's doors on March 6, 2018, is located in the heart of Downtown Louisville and designed with intersecting towers that represent the crossroads of the past, present and future of Louisville. Inspired by the city's rich history and authentic character, the Omni Louisville will transform one of the city's most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city.

The hotel will be a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, will allow guests to rest, relax or socialize with spectacular views of the city from above. The essence of Louisville is woven throughout with interior design blends elements of the city's heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel's Speakeasy and bowling alley.

Guests will also enjoy a dynamic 20,000 square foot modern urban lifestyle market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Bros. coffee, baking bread and fragrant fresh flowers.

Job Description

To maintain the highest standards possible for the guest by ensuring quick, efficient, and professional room service.


  • Must have complete knowledge of service time, menu and specials.
  • Prepare, deliver, and service orders.
  • Responsible for each check.
  • Responsible for pick-up tables and trays.
  • Responsible for set-up, deliver, and presentation of VIP amenity.
  • Responsible for hospitality set-up.
  • Must consult with supervisor on any food pick-up difficulty.
  • Complete all side duties as assigned.
  • Must minimize breakage.
  • Attend all designated staff meetings and training sessions.


  • Minimum 1 year food & beverage serving or progressive dining attendant experience. Room Service and Hotel experience preferred
  • Previous cash handling experience required
  • Ability to work cohesively with co-workers both within and outside of your department
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers
  • Ability to read in room dining orders and confirm orders are accurate before presenting to a guests
  • Ability to handle stressful situations, while maintaining a calm and welcoming demeanor
  • Ability to work cohesively with co-workers both within and outside of your department
  • Ability to prioritize, organize and follow up on guest requests and needs in a fast paced environment
  • Excellent customer service, service recovery and problem solving skills
  • Must have experience working with limited supervision with ability to complete tasks without leadership presence
  • Must be STAR certified
  • Must be able to work a variety of shifts, including weekends and holidays. Ability to work the overnight or 3 rd shift required
  • Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Requires frequent bending, reaching overhead and twisting
  • Requires standing or walking for an extended period or for an entire work shift