Director of Housekeeping

  • Omni Hotels
  • Carlsbad, CA, USA
  • Nov 23, 2017
General Labor Hospitality / Restaurant / Food Service

Job Description


La Costa Resort and Spa

Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.

Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.

Job Description

The Director of Housekeeping's main responsibilities include: to manage, direct, and coordinate all functions of the Housekeeping and Laundry departments; to maintain impeccable levels of cleanliness and upkeep; to ensure cost controls are in place; and to support a positive work environment for all associates.


  1. Maintains standards of cleanliness and a consistent guest experience by executing all Omni Hotels facility standards and guidelines
  2. Ensures a smooth, efficient, and economic operation in the Housekeeping and Laundry departments
  3. Monitor the preventative Maintenance program throughout the hotel
  4. Maintain a highly motivated and trained staff that continually strives for excellence in service and cleanliness
  5. Constantly monitor and control all labor cost for Housekeeping and Laundry departments, achieving targeted payroll
  6. Maintain Housekeeping turnover to an acceptable level
  7. To maintain close coordination, communication, and interaction with front office, to ensure rooms are available for sale, and with Engineering to ensure guest room and all public areas are at peak operative levels
  8. Assist with budget process as required by the General Manager
  9. Directly control the issuance and retrieval of associate uniforms
  10. Monitor all guest requests to ensure they are met within the prescribed time limits
  11. Inspect and tour all public areas several times daily
  12. Conduct monthly OST meetings

SUPERVISORY RESPONSIBILITIES Supervise all Housekeeping employees.


  • Must have at least 3 years of Housekeeping management experience in full service hotels preferably in a resort setting.
  • Knowledge and union experience is highly preferred.
  • Spanish speaker is highly preferred.
  • High School Diploma or GED required; College Degree preferred
  • Must be highly motivated and have the ability to multi-task
  • Strong verbal and written communication skills
  • Must have the ability to lead, motivate and develop others
  • Must be able to work flexible shifts including nights, weekends, and holidays

End of Job Description