Front Desk Agent (Ideal Service Agent)

  • Omni Hotels
  • New Orleans, LA, USA
  • Nov 18, 2017
Hospitality / Restaurant / Food Service

Job Description

Location

Riverfront Hotel

Omni Hotels and Resorts creates genuine,authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture,authenticity to the markets in which we operate,innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Job Description

Guest Services Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Guest Service Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Guest Service Agents are also responsible for checking in guests and settling guest accounts upon check-out, resolving guest issues and completing special requests.

Responsibilities

  • Process guest check-ins and check-outs according to Omni's Standard Operating Procedures
  • Empathetically listen to guest inquiries and provide appropriate responses
  • Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
  • Block rooms in the computer and follow through on designated requirements
  • Pre-register designated guests and prepare key packets
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
  • Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction


Qualifications

  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
  • Ability to accurately and efficiently input information into computer systems
  • Ability to compute accurate mathematical calculations
  • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
  • Previous hotel front desk experience is highly desirable
  • Previous cashiering experience is preferred
  • Must be able to stand and walk for long periods of time