Front Desk Receptionist - FRi Lake Nona (Per Diem)

  • Adventist Health System
  • Orlando, FL, USA
  • Nov 13, 2017
Healthcare

Job Description

GENERAL SUMMARY :

Reporting to the Center Manager, this position (FLSA Status: Non-Exempt) is accountable for providing services to patients, referring physicians, visitors and internal customers by answering phones, scheduling appointments, cheerfully greeting and registering patients along with performing other duties as assigned. The Front Desk Receptionist assures that services are administered using professional standards with a strong focus on customer service excellence and remains self-motivated to increase level of understanding and knowledge of the field, insurances and new procedures as they evolve. In addition to the expectations listed below, the Front Desk Receptionist will support other center/company needs directed. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

Qualifications:

KNOWLEDGE AND SKILLS REQUIRED :

  • Ability to work in a team setting, as well as, independently
  • Ability to prioritize and manage simultaneous assignments with frequent interruptions while paying close attention to the details
  • Ability to work well under pressure with deadlines - sense of urgency
  • Ability to work in a fast-paced environment with a variety of personalities and work styles
  • Ability to be flexible in schedule and adaptable to constant change
  • Ability to handle details with accuracy
  • Ability to learn computer software programs
  • Skill with interpersonal relationships and ability to effectively interact with all levels of staff and outside contacts
  • Skill in organizing and prioritizing of work, and following assignments through to completion
  • Skill with data analysis and figure aptitude with a high level of accuracy
  • Skill in written and verbal communication


EDUCATION AND EXPERIENCE REQUIRED :
  • Minimum- high school graduate
  • Working knowledge of Microsoft Office products
  • Ability to operate a computer terminal
  • Ability to type 50 wpm


EDUCATION AND EXPERIENCE PREFERRED
  • Medical terminology and office background



LICENSURE, CERTIFICATION, OR REGISTRATION REQUIRED :

n/a

LICENSURE OR REGISTRATION PREFERRED :
  • Annual EKG education (provided by FRi) *Site Specific


Reference

255860