As a Customer Service Representative you will handle inbound calls within guidelines/goals established by the client and management. This position requires excellent communication skills; an enthusiastic approach to customer interactions; the ability to effectively handle information requests, compliments and complaints with a positive attitude and attention to detail.
If you possess these skills, you are ready to enjoy our high energy environment with exceptional and career advancement opportunities and we are excited to invite you to apply!
As caring for customers becomes the differentiator that drives consumer engagement and spending, Sitel is advancing its position as a world leader in outsourced customer experience innovation.
With over 30 years of industry experience, Sitel serves more than 62 markets in 40 languages, with 61,100 passionate and talented associates from 108 contact centers strategically located in 21 countries.
Combining comprehensive customer care capabilities, leading multichannel solutions, and unparalleled experience across all industries, Sitel collaborates with some of the best known global brands to help deliver outstanding customer experiences.
The company is a subsidiary of Groupe Acticall. Visit sitel.com to learn more
Must possess a High School or GED
Must have excellent communication and customer service skills, basic computer skills, be dependable, reliable and able to perform duties with minimal supervision. The ability to interact positively with peers and supervisors and handle stressful situations with professionalism is a must.
Prefer 6 months of customer service experience. Call center experience a plus.