HomeTrust Bank

  • Asheville, NC, United States

HomeTrust Bank’s people make all the difference, and having the right people in the right positions means our customers receive the best service possible.

At HomeTrust, we attract people with top talent, people who have strong financial service industry skills that match the specific positions we need. As importantly, we look for individuals whose values match our values, people who listen, who love to serve, and who give back to their communities. If your values and experience are a good fit, you should consider HomeTrust Bank.

HomeTrust Bank Knoxville, TN, USA
Aug 11, 2018
Location: 6501 Kingston Pike, Knoxville, TN 37919 Responsible for assisting the Branch Manager or Retail Market Leader in administering and directing sales/business development, marketing and operation of a branch office. Manages activities, which promote growth and reinforce the objectives of the relationship banking and quality service programs; oversees daily banking office functions; ensures compliance with all policies, procedures and operating regulations. This position reports to the Branch Manager and has a sound working knowledge of the Branch Manager's responsibilities in order to act as back-up during the manager's absence. This position is responsible for ensuring operational efficiency of the branch office through adherence to established procedures. This position is also responsible for making sound and timely decisions relative to accepted standards of customer service, workflows, and the implementation of new procedures. Responsible for ensuring that all business transactions and practices are in compliance with legal and regulatory requirements, as well as with HomeTrust Bank policy. Processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit and consumer (including HELOC) related accounts. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Drives branch performance results to meet/exceed branch sales/service goals. Responsible for day-to-day management of branch operations to ensure efficiency and compliance with operational and security policies. Provides guidance and training to branch personnel on operating problems, handling of exceptions, adjustments, and sales. Ensures fast, courteous and efficient customer service is maintained in banking office. Supervises all branch operations. Develop Sales and Service Associate staffing schedule utilizing the Verint Staffing software. Confers and participates with Branch Manager in resolving personnel problems, including hiring, scheduling of employees' hours, & rating performance. Oversees physical maintenance of the banking office to ensure an attractive, functional and well-maintained appearance. Opens new accounts, process general account transactions and respond to questions concerning all bank products and services. Reviews internal control structure of Branch on an ongoing basis. Generates monthly reports for review: teller outages, teller cash, teller transaction, overdraft charge off, bounce protection and etc. Monitor Equipment needs and communicate to appropriate departments Ensures branch has and maintains clean audits. Cross-sells and refers financial institution products and services as appropriate. Responsible for accurately maintaining the branch vault and ATM(s). Performs other duties as requested. Knowledge / Skills Required : Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Skilled sales/service leader with thorough knowledge of the sales/service process. Proven developer of sales/service teams. Thorough knowledge of all HomeTrust retail consumer products and services. Knowledge of loan and deposit processing functions and related requirements and procedures. Excellent attention to detail, organizational and communications skills. Successful completion of in-house training programs. Successful completion of HELOC training/any required lending related training within one year of accepting position . Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to support positive customer interactions. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to listen to and/or convey detailed or important instructions or ideas accurately and quickly. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Competencies Required : Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities. Motivates Others: Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people can effectively work for and with. Deals with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything . Personal Traits : Presents a professional, business-like manner and appearance. Sales and service aptitude and ability. Earns quick credibility. Excellent skills at building and maintaining relationships. Coach/mentor/developer of others. Highly developed communication and presentation skills. Ability to resolve customer concerns/issues in a positive way. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent required, Associates or Bachelor's Degree preferred Proven dynamic sales leader with 5+ years of banking experience on both new account opening and lending processes, including mortgage and HELOC. 3+ of experience in sales and service leadership roles. Fluency with PC and web-based software and systems. Must be comfortable with e-banking platform. This position requires S.A.F.E. registration at the time of employment. The Nationwide Mortgage Licensing System (NMLS) web site (mortgage.nationwidelicensingsystem.org) can provide information about the requirements for registration. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Knoxville, TN, USA
Aug 11, 2018
Location: 11916 Kingston Pike, Knoxville, TN 37934 Responsible for acquisition, retention and expansion of new relationships with small businesses. Position will typically serve businesses with annual revenues typically ranging from $250M up to $2.5MM having lending needs up to $500M with allowed ability up to 1MM at Market President discretion. Creates opportunities and partners with the Market President to discuss appropriate small business and consumer solutions for customers. Incumbent will increase HomeTrust Bank brand awareness in metro markets through consistent marketing efforts, active and engaged community involvement and leadership, and value-added ideas. Serving also a Branch Leader, incumbent will be responsible for serving as a sales and service coach to branch staff, by leading, guiding, and directing activities. Role will be responsible for staffing branch and leading the team to achievement of deposit, loan, investment and customer service goals all through a dynamic sales and service mentality. Incumbent will be required to be out of the office a minimum of 70% of their time, engaging in business and consumer development activities. Prospective customers will be primarily self-sourced or come from external referral sources, including Centers of Influence. Expansion of current client base and community development through memberships such as chambers of commerce and small business networking groups. Etc…. Will also work with other partners such as retail branches, Professional Bankers, Mortgage, Investment, and other bank partners to obtain additional opportunities to meet the customer's needs. Responsible for all phases of the customer service and sales life cycle for assigned branch or territory, including, lead generation, utilization of relevant systems, following applicable policies, leveraging product knowledge, assessing credit worthiness of prospects, and facilitating communication between the other LOB partners and customer. Specific Job Functions: Manages Branch Manager Associate in day-to-day branch activities. Drives branch performance results to meet/exceed branch sales/service goals. Steadfastly pushes self and others for results.Creates a branch culture of ownership and accountability. Meets or exceeds loans, deposits and all other assigned goals expectations through development of new business and consumer relationships by proactive prospecting and effective sales and service approaches. Create, implement, and modify, as needed an effective and targeted calling plan/strategy that guides activities from week to week for incumbent and branch staff. Effectively collaborates with other Lines of Business within the Bank to identify sales opportunities and provides outstanding customer experience. Ultimate responsibility for branch operational safety and soundness. Incumbent will collaborate with Branch Manager Associate for daily tasks and activities. Branch Manager should build in quality control checks to ensure for operational safety and soundness, Coordinates and/or conducts regular branch sales and service meetings. Coaches branch staff on sales and service behaviors/techniques. Acts as a sales/service resource for branch associates. Coordinates and reviews branch sales reports showing weekly/monthly sales and service performance for the branch and individuals. Cross-sells and refers financial institution products and services as appropriate. Serves as a role model for maintaining a positive branch environment and banking experience with an ever present focus on doing what is right for the customer. Performs other duties as requested. Knowledge/Skills Required: Skilled in business and consumer lending with through knowledge of the sales and service process. Skilled professional networker and relationship builder; effective at targeted prospecting and full lifecycle of sales and service. Proven leader and developer of sales/service teams. Thorough knowledge of all HomeTrust retail consumer products and services as well as business products and services. Knowledge of loan and deposit processing functions and related requirements and procedures. Knowledgeable about credit underwriting processes. Excellent attention to detail, organizational and communications skills. Successful completion (as required) of in-house training programs. Successful completion of Omega Training or equivalent: Commercial Loans to Small Business within the first 6 months of employment. Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Physical and Mental Qualifications: Ability to understand and use Bank policies and procedures to support positive customer interactions. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to listen to and/or convey detailed or important instructions or ideas accurately and quickly. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority . Competencies Required : Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities. Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Motivates Others: Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people can effectively work for and with. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Personal Traits: Presents a professional, business-like manner and appearance. Sales and service aptitude and ability. Earns quick credibility. Excellent skills at building and maintaining relationships. Coach/mentor/developer of others. Highly developed communication and presentation skills. Ability to resolve customer concerns/issues in a positive way. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements: High school diploma or equivalent required, Associates or Bachelor's Degree preferred Proven dynamic sales leader with 5+ years of successful banking experience in Branch Management, including small business lending, consumer lending, and other customer solutions. Fluency with PC and web-based software and systems. Must be comfortable with e-banking platform. This position requires S.A.F.E. registration at the time of employment. The Nationwide Mortgage Licensing System (NMLS) web site (mortgage.nationwidelicensingsystem.org) can provide information about the requirements for registration. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Knoxville, TN, USA
Aug 11, 2018
Location: 6501 Kingston Pike, Knoxville, TN 37919 Responsible for acquisition, retention and expansion of new relationships with small businesses Position will typically serve businesses with annual revenues typically ranging from $250M up to $2.5MM having lending needs up to $500M with allowed ability up to 1MM at Market President discretion. Creates opportunities and partners with the Market President to discuss appropriate small business and consumer solutions for customers. Incumbent will increase HomeTrust Bank brand awareness in metro markets through consistent marketing efforts, active and engaged community involvement and leadership, and value-added ideas. Serving also a Branch Leader, incumbent will be responsible for serving as a sales and service coach to branch staff, by leading, guiding, and directing activities. Role will be responsible for staffing branch and leading the team to achievement of deposit, loan, investment and customer service goals all through a dynamic sales and service mentality. Incumbent will be required to be out of the office a minimum of 70% of their time, engaging in business and consumer development activities. Prospective customers will be primarily self-sourced or come from external referral sources, including Centers of Influence. Expansion of current client base and community development through memberships such as chambers of commerce and small business networking groups. Etc…. Will also work with other partners such as retail branches, Professional Bankers, Mortgage, Investment, and other bank partners to obtain additional opportunities to meet the customer's needs. Responsible for all phases of the customer service and sales life cycle for assigned branch or territory, including, lead generation, utilization of relevant systems, following applicable policies, leveraging product knowledge, assessing credit worthiness of prospects, and facilitating communication between the other LOB partners and customer. Specific Job Functions: Manages Branch Manager Associate in day-to-day branch activities. Drives branch performance results to meet/exceed branch sales/service goals. Steadfastly pushes self and others for results.Creates a branch culture of ownership and accountability. Meets or exceeds loans, deposits and all other assigned goals expectations through development of new business and consumer relationships by proactive prospecting and effective sales and service approaches. Create, implement, and modify, as needed an effective and targeted calling plan/strategy that guides activities from week to week for incumbent and branch staff. Effectively collaborates with other Lines of Business within the Bank to identify sales opportunities and provides outstanding customer experience. Ultimate responsibility for branch operational safety and soundness. Incumbent will collaborate with Branch Manager Associate for daily tasks and activities. Branch Manager should build in quality control checks to ensure for operational safety and soundness, Coordinates and/or conducts regular branch sales and service meetings. Coaches branch staff on sales and service behaviors/techniques. Acts as a sales/service resource for branch associates. Coordinates and reviews branch sales reports showing weekly/monthly sales and service performance for the branch and individuals. Cross-sells and refers financial institution products and services as appropriate. Serves as a role model for maintaining a positive branch environment and banking experience with an ever present focus on doing what is right for the customer. Performs other duties as requested. Knowledge/Skills Required: Skilled in business and consumer lending with through knowledge of the sales and service process. Skilled professional networker and relationship builder; effective at targeted prospecting and full lifecycle of sales and service. Proven leader and developer of sales/service teams. Thorough knowledge of all HomeTrust retail consumer products and services as well as business products and services. Knowledge of loan and deposit processing functions and related requirements and procedures. Knowledgeable about credit underwriting processes. Excellent attention to detail, organizational and communications skills. Successful completion (as required) of in-house training programs. Successful completion of Omega Training or equivalent: Commercial Loans to Small Business within the first 6 months of employment. Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Physical and Mental Qualifications: Ability to understand and use Bank policies and procedures to support positive customer interactions. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to listen to and/or convey detailed or important instructions or ideas accurately and quickly. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority . Competencies Required : Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities. Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Motivates Others: Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people can effectively work for and with. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Personal Traits: Presents a professional, business-like manner and appearance. Sales and service aptitude and ability. Earns quick credibility. Excellent skills at building and maintaining relationships. Coach/mentor/developer of others. Highly developed communication and presentation skills. Ability to resolve customer concerns/issues in a positive way. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements: High school diploma or equivalent required, Associates or Bachelor's Degree preferred Proven dynamic sales leader with 5+ years of successful banking experience in Branch Management, including small business lending, consumer lending, and other customer solutions. Fluency with PC and web-based software and systems. Must be comfortable with e-banking platform. This position requires S.A.F.E. registration at the time of employment. The Nationwide Mortgage Licensing System (NMLS) web site (mortgage.nationwidelicensingsystem.org) can provide information about the requirements for registration. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Virginia, USA
Aug 11, 2018
Location : 3205 Riverside Dr. Danville, VA 24541 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri **Includes Paid-Time Off and Holiday pay** This 25 hour role is scheduled to work anytime during the operating window. The Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the Customer Service Representative desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Customer Service Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required : Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Personal traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Virginia, USA
Aug 11, 2018
Location: 3956 Electric Rd. Roanoke, VA 24018 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Friday ( This 30 hour role is scheduled to work anytime during the operating window) **Competitive Pay, Full Medical Benefits, Attractive benefit package includes PTO, 401k match, wellness programs and more!** Role Summary: The Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the platform desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Platform Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required: Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Competencies Required : Drives for Results: Pursues everything with energy, drive and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Action Oriented: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Personal Traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements: High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Successful completion of in-house required training. Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank North Carolina, USA
Aug 11, 2018
Location: 1011 Tunnel Rd. Ste. 180 Asheville, NC 28805 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Friday **Competitive Pay, Full Medical Benefits, Attractive benefit package includes PTO, 401k match, wellness programs and more!** Role Summary: The Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the platform desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Platform Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required: Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Competencies Required : Drives for Results: Pursues everything with energy, drive and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Action Oriented: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Personal Traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements: High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Successful completion of in-house required training. Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Asheville, NC, USA
Aug 10, 2018
Location : 1900 Ridgefield Blvd, Asheville, NC 28806 The Quality Assurance Analyst (grade 9) is responsible for supporting the planning, design and execution of system testing on simple to complex Encompass LOS changes. The Quality Assurance Analyst works collaboratively within the Mortgage Fulfillment and Lending System Support departments to execute and validate test cases based upon well-documented system requirements. Specific Job Functions Responsible for the testing process for changes to the Encompass LOS, which includes test plans, contributing to test cases, maintaining appropriate test environments and coordinating testing with other departments as necessary Validate user expectations are achieved during the testing process Recommend changes and improvements resulting from testing Manage communications to project teams, vendors and key stakeholders Create business and technical requirements documents to support development requests Identifies and resolves conflicting requirements Maintain documentation regarding current systems and processes Conduct user interviews to analyze needs for new and enhanced functionality Work with IT resources to establish specifications for process changes Create training materials and instructional documents for end users resulting from system or process change Knowledge / Skills Required Knowledge of Bank mortgage programs Ability to work in both collaborative and independent environments Ability to work under aggressive timelines Ability to communicate effectively Proficiency in developing and presenting, both verbally and in writing, technical information and presentations to non-technical audiences Familiarity with federal and state banking regulations pertaining to lending and consumer compliance, including fair lending laws. Job Requirements : Bachelor's degree Five or more years' experience in a residential mortgage capacity Proficiency with Microsoft Word, Excel, Outlook, PowerPoint and OneNote Experience on Encompass, loan origination system, preferred EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Tennessee, USA
Aug 09, 2018
Location: 156 East Broadway Jefferson City, TN 37760 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Friday ( This 30 hour role is scheduled to work anytime during the operating window) **Competitive Pay, Full Medical Benefits, Attractive benefit package includes PTO, 401k match, wellness programs and more!** Role Summary: The Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the platform desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Platform Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required: Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Competencies Required : Drives for Results: Pursues everything with energy, drive and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Action Oriented: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Personal Traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements: High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Successful completion of in-house required training. Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Tennessee, USA
Aug 09, 2018
Location: 156 East Broadway Jefferson City, TN 37760 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Friday **Competitive Pay, Full Medical Benefits, Attractive benefit package includes PTO, 401k match, wellness programs and more!** Role Summary: The Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the platform desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Platform Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required: Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Competencies Required : Drives for Results: Pursues everything with energy, drive and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Action Oriented: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Personal Traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements: High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Successful completion of in-house required training. Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Cornelius, NC, USA
Aug 09, 2018
Location : 19520 West Catawba Ave., Suite 111B, Cornelius, NC 28031 The Documentation and Funding Specialist (grade 9) is primarily responsible for the application entry, documentation, funding, and payment processing for the Equipment Finance department. Employee will support critical procedures that ensure an efficient documentation practice, including but not limited to: Application entry into the ASPIRE system; Equipment loan/lease document preparation, review and system input; customer invoicing, funding equipment vendors, and booking transactions into the system; and all other critical risk management activities needed to minimize credit, documentation and operational risks in commercial Equipment Financing. Specific Job Functions: Collect all required loan/lease documentation from vendors, customers, brokers, prospects, HomeTrust Bankers, and Equipment Finance personnel.Ensure that all loan and lease information is accurate and complete prior to entry into the computer system. Follow up for any missing information in a timely manner. Provide superior customer service to all internal and external customers, and work with vendors and brokers to increase contract volumes. Enter applications into the ASPIRE Equipment Finance system. Ensure adherence to all regulatory and compliance procedures. Process all commercial loan and lease modifications and renewals, ensuring timeliness, accuracy and appropriate follow through. File UCC's and follow up for UCC continuations and cancellations; Ensure lien perfection on titled equipment; insurance verification and tracking; sales and property tax calculations, follow-up, and tracking for lease transactions. Help to serve customers with questions related to the general servicing of their loan or lease.This might include, but is not limited to, payment processing/inquiries, history interpretation, interest computations, year-end reporting, payment calculations, Sales and Property Tax questions, and more. Work toward problem resolution but escalate to a Supervisor when appropriate. Assist in all areas of the Equipment Finance Documentation, funding, booking, invoicing, customer service, and all other facets of the transaction from the inception to the conclusion. Process ACH, checks, and wire transfers for customer payments and funding of contracts. Assist in the collection of delinquent accounts as needed. Create purchase orders as needed in a timely manner. Process customer address changes. Quote loan and lease payoffs, preparing written confirmations as required. Adapt to changes in the work environment; and be able to deal with frequent change, delays or unexpected events. Contribute to building positive team spirit. Perform other duties and assist with special projects as requested. Knowledge/Skills Required : Ability to understand, and use Bank policies and procedures to ensure operational efficiency and regulatory compliance and to understand when an exception is required. Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act and the US Patriot Act. Demonstrated problem solving ability. Effective time management skills. Above average communications skills with emphasis on listening and problem solving skills. Demonstrated ability to handle multiple tasks simultaneously. Exceptional organization skills. Ability to prioritize duties and work independently. Ability to meet designated deadlines while remaining flexible to changing assignments. Self-motivated with excellent attention to detail. Job Requirements : High School Diploma or equivalent required. Undergraduate degree in Finance, Business Administration, Operations Management; or equivalent working experience in a related industry is preferred. Three (3) years of equipment financing and leasing experience; or similar experience in another industry. Experience in equipment financing products, pricing, and documentation is preferred Demonstrated proficiency in basic computer applications, such as Equipment Finance systems and Microsoft Office. Previous experience with Equipment Finance Agreements (EFA), Commercial Finance Agreements (CFA), Equipment Loans, and all Equipment Lease documentation is preferred. Three to five years' experience in a customer service oriented business environment. One to three years' experience in a lending department of a bank preferred. Experience with property tax and sales tax for Equipment Leasing is preferred. HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of otherwise qualified disabled applicants and employees.
HomeTrust Bank North Carolina, USA
Aug 07, 2018
Location: 100 Queens Rd. Suit 100, Charlotte, NC 28204 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri, This 30 hour role is scheduled to work anytime during the operating window. **Competitive Pay, Full Medical Benefits, Attractive benefit package includes PTO, 401k match, wellness programs and more!** Role Summary: Processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the platform desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Platform Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required: Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Competencies Required : Drives for Results: Pursues everything with energy, drive and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Action Oriented: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Personal Traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements: High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Successful completion of in-house required training. Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank North Carolina, USA
Aug 07, 2018
VP/Employee Relations Manager Reports to: EVP/Chief Human Resources Officer Interim Supervisor: EVP/Chief Risk Officer Supervises: Employment Specialist, Recruiter(s), HR Assistant FLSA Designation: Exempt Salary Grade: 12 Location: 324 Ridgefield Court, Asheville NC 28806 Role Summary: The Employee Relations Manager is responsible for managing a range of activities related to employee relations, talent selection, and talent development. Incumbent has primary responsibility for maintaining integrity and consistency when addressing employee matters. Employee Relations Manager serves as a resource and guide to leaders throughout the bank, in an effort to provide consistent and equitable employment decisions. Employee Relations Manager supervises the Recruitment function and has responsibility for approving requisitions for postings and offer letters. In addition to managing the recruitment function, incumbent is also responsible for carrying a pipeline of open requisitions, generally with a focus on harder-to-fill roles like those of VP+ level and/or Commercial Lending positions. Specific Job Functions: Promotes the growth and prosperity of the Bank by professionally serving the needs of customers and employees. Processes job requisitions and communicates with hiring managers to confirm current job descriptions and requirements are accurate. Work with hiring managers to establish compliant criterion that supports the organizations strategy and vision. Responsible for maintaining compliance with government and agency regulations related to employment and discrimination laws. Work closely with managers and VP of HR Operations to ensure consistent and compliant pay practices are enforced. Crafts, administers and interprets various labor and bank related policies and procedures. Provides advice and counsel to managers and supervisors regarding personnel practices, policy and employment laws. Further, supports managers and supervisors in an effort to create and maintain a high performing talent culture. Responds to unemployment claims and serves as Bank representative during unemployment hearings; phone and/or in-person. Manages, guides and directs recruitment activities with an ever present focus on quality of hire and time to fill. Responsible for assigning requisitions upon approval to recruiters in an effort to maintain pipeline at an acceptance rate. Monitors staffing and labor market trends and proactively makes recommendations in an effort to remain an employer of choice. Regularly communicates with other HR staff to ensure relevant employee relations issues that may impact HR activities (audits, compliance, reporting, systems, and vendors) are known. Develops and monitors recruitment analysis and reporting. Responsible for managing the onboarding and orientation process for all new hires with a focus on positive and thorough onboarding that helps to acclimate new team members to the Bank culture. Manages college and university relations and recruitment. Crafts and facilitates employee training, with a heavy focus on training for managers and supervisors, using a variety of delivery channels and methods. Serves as Bank Safe Act Officer (NMLS) ensuring timely processing of all Lenders. Manages and oversees the Bank's compliance with the Federal Affirmative Action Compliance Program. Serves as EEO Officer or EEO Officer's Designee. Assists with departmental projects that increase the efficiency and value for the department and organization. Collaborates with the VP/HR Operations Manager on the annual performance evaluation cycle and process. Ensures compliance with all state and federals discrimination and employment regulations. Knowledge/Skills Required: Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. Must have good judgement, decision-making and diplomacy skills. Proven leadership skills with the ability to influence others Must be comfortable navigating crucial and critical confrontations and scenarios. Ability to work independently and make conscientious decisions without significant oversight Ability to quickly learn and understand banking practices, policies and regulations. Excellent attention to detail, organizational and communications skills. Physical and Mental Qualifications: Ability to understand and use Federal law, State law, and/or Bank policies and procedures to support employee activities. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to listen to and/or convey detailed or important instructions or ideas accurately, or quickly. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority Competencies: Action Oriented Command Skills Conflict Management Decision Quality Organizational Agility Peer Relationships Problem Solving Personal Traits: Highly effective verbal and written communication skills Must have high Emotional Intelligence and self-awareness Highly refined negotiation and mediation skills. Demonstrated team player Ability to work independently with strong initiative and results orientation Excellent skills at building and maintaining relationships. Highly developed communication and presentation skills. Job Requirements: Four-year degree in Human Resources, Business or other related field required. 5+ years experience as HR Generalist with demonstrated career progression and growth 3+ years of supervisory experience Prior banking or financial services industry experience preferred. SHRM-CP or PHR Certification preferred EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Tennessee, USA
Aug 01, 2018
Location: 120 Evans Ave Morristown, TN 37814 Hours : This 20 hour per week role will need availability during our operating hours of 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri The Part-Time Sales and Service Associate (20 hrs per week) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the Customer Service Representative desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Customer Service Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required : Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Personal traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Roanoke, VA, USA
Jul 31, 2018
Location: 316 South Jefferson Street, Roanoke, VA 24011 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Friday; 9 -12 Sat (not weekly) ****This role is scheduled for 30 hrs per week - includes full benefits*** Role Summary: The Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the platform desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Platform Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required: Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Competencies Required : Drives for Results: Pursues everything with energy, drive and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Action Oriented: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Personal Traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements: High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Successful completion of in-house required training. Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Cornelius, NC, USA
Jul 31, 2018
Location: 19520 W Catawba Ave, Suite 111B, Cornelius, NC 28031 (Role can also be based at South Charlotte/ Queens Rd location) The Treasury Management Sales Officer is responsible for identifying, analyzing and selling treasury management products and services to existing business customers and targeted prospective customers. Works collaboratively with line of business partners to identify and drive prospects and customer sales opportunities for Treasury Services. This role will collaborate with multiple banking partners in the team and under the guidance of the Treasury Management Sales Manager to generate sales opportunities. Responsible for meeting annual sales/pipeline goals and corresponding sales activity including: developing sales plans, executing regular calling programs, and analyzing customer and market needs. Focus of relationships will be on small business. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. This individual must be willing to work in a fast-paced environment, be very organized, be a team player, and help develop knowledge of products, pricing strategies, tools and sales process to be effective. specific job functions : Calls on existing and prospect accounts to determine their potential plans and needs to confirm continuing product penetration and customer satisfaction. Expands customer relationships by selling Treasury Management products. Establishes long-term relationships with Commercial and Branch Relationship Officers. Develops strong working knowledge of all online and cash management products. Develops annual business plan with Sales Manager to set goals, service expectations, market strategy and tracks progress to plan. Maintains knowledge of competition in the marketplace and makes suggestions as appropriate to Sales Manager. Organize events to promote HomeTrust Bank online banking and commercial cash management. Be involved in the community representing HomeTrust Bank. Performs other duties as requested. knowledge/skills required : Promotes sales through customer, prospect and industry meetings, discussions and networking. Demonstrated success in successful customer relationship management and expansion. Exceptional customer service skills; ability to probe and listen to help clarify inquires. Proven sales calling background to provide quality, relationship oriented responses to customer needs. Strong analytical skills and ability to assimilate complex information and problem solve Thorough knowledge of all bank retail consumer products and services. Excellent attention to detail, organizational and communications skills. Successful completion (as required) of in-house training programs (if available), or approved outside training programs. Physical and Mental Qualifications : Ability to understand, and use Bank policies and procedures to support positive customer interactions. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to listen to and/or convey detailed or important instructions or ideas accurately, or quickly. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority Personal traits : Presents a professional, business-like manner and appearance. Sales and Service aptitude and ability. Earns quick credibility. Highly customer oriented and responsive. Highly effective verbal and written communication skills Demonstrated team player Ability to work independently with strong initiative and results orientation Excellent skills at building and maintaining relationships. Highly developed communication and presentation skills. Ability to resolve customer concerns/issues in a positive way. Focus/desire to serve customer needs and provide excellent customer service. job requirements : Four-year degree in business related field preferred. 2 years of banking/sales related experience required. Experience with business and consumer deposit accounts is preferred. Financial industry experience with loan, deposit or fee based products preferred but not required. Technically savvy with a curiosity and comfort with various computer systems and ever changing online and mobile banking options. Skilled with Microsoft Office Suite. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Johnson City, TN, USA
Jul 28, 2018
Location : 1907 North Roan St., Johnson City, TN 37601 The Portfolio Monitoring Analyst I (grade 8) provides administrative, tracking, portfolio monitoring and underwriting of renewals, modifications, guarantor/collateral release and substitution in support of the bank's business banking group (business purpose loans). Analyst will partner very closely with the respective lines of business relationship managers as well as the business banking associates to ensure timely renewal and appraisals/evaluations as required. Typical total credit exposure will range from $10M-$750M at inception and build to as much as 1MM over time. Specific Job Functions : Encourage open and ongoing dialogue with business bankers, business banking associates. Underwrite small business renewal requests by completing the various financial spreads and cash flow analysis work as required in the bank's small business underwriting workbook. Analyst will focus primarily on preparing renewals, modifications, guarantor/collateral release and substitution for credit decisions. Depth of analysis will be consistent with exposure level and whether financials are required for the annual review. Underwriting based on financials will follow the same underwriting process for new business purpose loan originations. Analyst will monitor rating based on risk identified in various triggers and will be accountable along with the business banking relationship managers in timely identification of risk rating changes. May provide assistance to the Portfolio Monitoring Manager as needed on various projects. Performs other duties as requested. Job Knowledge/Skills Required : Minimum of 2 years of banking experience with at least 6 months of business/commercial banking and/or credit underwriting/analysis experience in the financial services industry. A four-year degree from an accredited university in one of the areas of Finance, Accounting, and Economics, Business or other related field. Candidate should have working knowledge of finance principles sufficient to adequately perform technical aspects of job with reasonable amounts of supervision.Successful completion of a formalized credit training program or commensurate experience is desired. Must have excellent communication and interpersonal skills, strong organizational and time management skills, and ability to work independently to meet deadlines while managing multiple projects / processes. Must have excellent diplomatic skills to manage conflicts effectively and with a high degree of personal and professional integrity. Must be able to understand and perform intermediate to more complex mathematical calculations. Must be proficient with Microsoft Office applications and must have high level of comfort in working with various technologies. Familiarity with all federal and state banking regulations pertaining to lending and consumer compliance, including fair lending laws. Personal Traits : Must be a creative and solution oriented problem solver/decision maker who is able to solve complex problems while adhering to prudent credit management practices, credit policies, regulations, and bank goals. Must be flexible and willing to take-on projects and responsibilities outside the primary scope of position, as needed. Analyst will demonstrate the aptitude to work in a fast paced environment and balance client service while simultaneously managing credit risk appropriately. This position will require significant guidance from the portfolio monitoring manager in the beginning but should have demonstrated aptitude to move to a PMA II within a reasonable period of time. Adopts an anticipatory rather than reactionary approach to managing risk. High degree of personal and professional integrity - consistent, trustworthy, honest and fair in dealing with bank staff and customers Physical and Mental Qualifications : Ability to understand and use Bank loan policies and procedures to support positive internal and external customer interactions. Ability to communicate effectively with customers, staff and the general public in a positive, problem solving manner. Ability to listen to and convey accurately and quickly, detailed information, important instructions and/or ideas. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. EOE/Protected Veterans/Indviduals with Disabilities
HomeTrust Bank Cary, NC, USA
Jul 24, 2018
Location : 1315 Bradford View Drive, Cary, NC 27519 FLSA Designation: Exempt Salary Grade: 10 Role Summary: The Branch Manager serves as a sales and service coach, motivating the team to deliver outstanding service by providing sound financial solutions. Primary responsibilities include driving Branch deposit, loan, investment and customer service performance level results with a proven and dynamic sales and service approach and mentality. Directs, leads and executes a plan for achieving these results through superior sales and service behaviors and activities by entire branch team. Conducts regular sales meetings and coordinates strategy with Regional Manager. Responsible for selection, retention and development of top retail sales and service talent, and preparation and conducting of timely performance reviews. Responsible for ensuring that all business transactions and practices are in compliance with legal and regulatory requirements, as well as with HomeTrust Bank policy. Specific Job Functions: Drives branch performance results to meet/exceed branch sales/service goals. Steadfastly pushes self and others for results. Creates an office culture of ownership and accountability. Manages retail staff directly, utilizing Verint Staffing software, ensuring that branch is consistently staffed with security and customer service in mind. Works in collaboration with Retail Management in establishing branch and individual sales and service goals. Coordinates and/or conducts regular branch sales and service meetings. Coaches branch staff on sales and service behaviors/techniques. Acts as a sales/service resource for branch associates. Coordinates and reviews branch sales reports showing weekly/monthly sales and service performance for the branch and individuals. Develops and implements strategies and tactics to market banking services. Works with Branch staff to meet sales/service objectives. Responsible for ensuring branch operational safety and soundness. Responds to inquiries concerning customer service needs. Cross-sells and refers financial institution products and services as appropriate. Knowledge/Skills Required: Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Skilled sales/service leader with thorough knowledge of the sales/service process. Proven developer of sales/service teams. Thorough knowledge of all HomeTrust retail consumer products and services. Knowledge of loan and deposit processing functions and related requirements and procedures. Excellent attention to detail, organizational and communications skills. Successful completion (as required) of in-house training programs. Physical and Mental Qualifications: Ability to understand and use Bank policies and procedures to support positive customer interactions. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to listen to and/or convey detailed or important instructions or ideas accurately and quickly. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Competencies Required: Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Motivates Others: Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people can effectively work for and with. Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities. Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Deals with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Hiring and Staffing: Has a nose for talent; hires the best people available from inside or outside; is not afraid or selecting strong people; assembles talented staffs. Personal Traits: Presents a professional, business-like manner and appearance. Sales and service aptitude and ability. Earns quick credibility. Excellent skills at building and maintaining relationships. Coach/mentor/developer of others. Highly developed communication and presentation skills. Ability to resolve customer concerns/issues in a positive way. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements: High school diploma or equivalent required, Associates or Bachelor's Degree preferred Proven dynamic sales leader with 5+ years of banking experience on both new account opening and lending processes, including mortgage and/or HELOC. 5+ years of experience in sales and service leadership roles. Fluency with PC and web-based software and systems. Must be comfortable with e-banking platform. This position requires S.A.F.E. registration at the time of employment. The Nationwide Mortgage Licensing System (NMLS) web site (mortgage.nationwidelicensingsystem.org) can provide information about the requirements for registration. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Cherryville, NC 28021, USA
Jul 24, 2018
Location: 100 West Main Street, Cherryville, NC 28021 Hours : 24 hours expected to work between our regualar operating hours of: 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Friday Role Summary: The Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the platform desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Platform Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required: Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Competencies Required : Drives for Results: Pursues everything with energy, drive and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Action Oriented: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Personal Traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements: High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Successful completion of in-house required training. Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Charlotte, NC, USA
Jul 21, 2018
Location: 100 Queens Rd., Suite 100, Charlotte, NC 28204 *This position has location flexibility. Position could reside in any of the following: North Carolina: Charlotte, Greensboro, Asheville, Raleigh Tennessee: Johnson City, Knoxville Virginia: Roanoke Salary Grade: 13 Basic Function Assists Bank Management in maintaining the quality of the Commercial Loan portfolio through the objective analysis of existing and potential customer relationships. This position will be targeted to underwrite credit relationships of varying complexity in the Bank by and providing thorough analysis and risk assessment to determine the risk grade of these businesses, the ultimate repayment ability of the businesses as well as the long term viability of these businesses. This position could have some management responsibility with Credit Analyst I positions in terms of reviews of business banking requests and corresponding analysis work. Candidate should possess a level of independent expertise sufficient to fully authenticate debt capacity of all different types of borrowers by validating appropriate structure, deciphering both quantitative and qualitative levels of working capital, on and off balance sheet cushions of protection, individualized risk points within each borrowing relationship and appropriately focused assessment of risk as it relates to management depth and breadth as well as applicable industry and regulatory risk points. Candidate will formulate and utilize their conclusions to make appropriate recommendations to Relationship Managers, Senior Credit Officers and Senior Loan Committee regarding approval, denial or modification of loan requests. Candidate will ensure the loan is consistent with loan policy and make recommendations to strengthen the loan request through the use of loan covenants (both financial and non-financial) or other structural risk mitigants as necessary. This candidate will possess the skill set to decipher the difference between a loan made outside of policy that is acceptable and one that is not acceptable. Candidate will also use expertise to assist and mentor other employees as a resource on appropriate underwriting, credit assessment and risk identification. General Qualifications Education: Four-year college degree from an accredited institution required in a business related field such as finance, accounting, business administration, or economics. Candidate should have working knowledge of financial accounting principles sufficient to adequately perform technical aspects of job with limited to no supervision. Successful completion of a formalized credit training program is desired. Experience: Minimum of five (5) years of appropriate commercial credit and/or commercial banking experience in the financial services industry or three (3) years, combined with selected commercial credit coursework and/or certifications satisfactory to the Bank. Skills: Excellent communication, interpersonal and negotiation skills. Highly organized and ability to effectively prioritize assignments to meet deadlines. Successful candidate should be detail-oriented and able to complete assigned tasks with both a sense of urgency and high degree of accuracy. Experience with Microsoft Windows Operating System, and satisfactory knowledge of Microsoft Office applications such as Excel, Word, and Outlook. Familiarity with all federal and state banking regulations pertaining to lending and consumer compliance, including fair lending laws. Scope of Decisions and Authority Recommendations to include possible structure recommendations different than actual request as well as possibility of not recommending the credit. Analyst should be familiar with bank policies, as well as Federal and State regulations. Accountabilities Encourage open and ongoing dialogue with Relationship Managers (RMs) and make customer visits as deemed appropriate in an effort to fully understand and underwrite potential loan requests Prepares financial spreads, projections, cash flow worksheets and risk rating matrixes. Analyzes financial statement trends appropriate to the type of borrower and/or guarantor along with management, industry and market risk in order to fully vet the risk in the credit. Analyzes proposed structure of credit. Can articulate the key financial trends, borrower, guarantor and global cash flows along with the key non-financial risks of the credit request into a well-organized narrative credit analysis with little to no guidance necessary. Has skill set to recognize the depth of underwriting required for the complexity and/or type of request. Analysis work to include recommendation of request along with suggested financial covenants, loan structure, risk rating and ongoing monitoring needed to successfully manage ongoing credit and operational risk going forward. Partners closely with the RMs in assessing the risk of the credit, preparing and discussing additional information that may be needed and/or questions that need to be addresses. Assist the Commercial Relationship Manager as requested for final review and organization of complete credit package for submittal to the Senior Credit Officer. May assist RMs and Sr. Credit Officer with customer requests, as well as presentations for committee meetings as needed. Maintain industry research and expertise on assigned industries as directed. Serves as a resource for RMs or other employees in terms of answering questions on policy, discussing potential credits and structure and a general sounding board for the line as needed. May provide assistance to the Commercial Credit Manager or Credit Administration as needed on various projects. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank North Carolina, USA
Jul 17, 2018
Location : 315 Ridgefield Ct. Asheville, NC 28806 The Bank Secrecy Act / Anti-Money Laundering Fraud Analyst is responsible for working with the Bank's BSA AML Fraud Supervisor to ensure the timely processing of AML Manager and Fraud Manager alerts along with Guardian Analytics real time alerts. This person will also be responsible for assisting the department with the detection of suspicious activity through various other monitoring, completion of monthly reporting and other duties as assigned. In addition, this person will assist in ensuring compliance with the Bank Secrecy Act Program (BSA), the bank's Customer Identification Program (CIP) and regulations issued by the Office of Foreign Assets Control (OFAC). General Qualifications Knowledge : 2-4 year degree in a business related field. Thorough knowledge of bank products, services, and operations. Prior knowledge of audit techniques is preferable. Familiarity with banking regulations is a plus. Experience : One to two years related work experience preferred. Business office and administrative experience required. Skills : Strong analytical skills required. Must have excellent PC skills with the ability to use varied software applications. Well-developed human relations skills are essential. Scope of Decisions and Authority Because of the sensitive nature of the job, the BSA AML Fraud Analyst will exercise utmost confidentiality. The analyst will be a self-starter, and be able to work without close supervisory attention. The analyst will use strong analytical and investigative skills to solve problems that may arise, under the supervision of the BSA AML Fraud Supervisor. Accountabilities Promote the growth and prosperity of the bank by professionally servicing the needs of the customer. ALERTS AND INVESTIGATIONS Daily processing of AML Manager, Fraud Manager, GA Business and GA Wire alerts. Referral of potential suspicious activity for further investigation. Investigation of potential fraud referred to the department including but not limited to elder financial exploitation, check fraud, identity theft, etc. Post training period - Detailed investigations and creation of any resulting SARs. BANK SECRECY ACT Weekly collection, review and electronic submission of Currency Transaction Reports (CTRs). Weekly collection, review and maintenance of $3,000.00 logs and change orders. Assist with annual review substantiation of customers exempt from CTR reporting. OFAC Performance of daily and monthly OFAC scans of Cleartouch records. Assist with responses to potential OFAC matches for International ACH Transactions and other transactions throughout the bank. OTHER Assistance with departmental reports and work papers. Periodic research, as requested. Other duties as required. EOE/Protected Veterans/Individuals with Disabilities