HomeTrust Bank

  • Asheville, NC, United States

HomeTrust Bank’s people make all the difference, and having the right people in the right positions means our customers receive the best service possible.

At HomeTrust, we attract people with top talent, people who have strong financial service industry skills that match the specific positions we need. As importantly, we look for individuals whose values match our values, people who listen, who love to serve, and who give back to their communities. If your values and experience are a good fit, you should consider HomeTrust Bank.

HomeTrust Bank Roanoke, VA, USA
Oct 19, 2018
Location : 5002 Williamson Rd. NW, Roanoke, VA 24012 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Friday **Competitive Pay, Full Medical Benefits, Attractive benefit package includes PTO, 401k match, wellness programs and more!** Role Summary: The Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the platform desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Platform Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required: Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Competencies Required : Drives for Results: Pursues everything with energy, drive and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Action Oriented: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Personal Traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements: High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Successful completion of in-house required training. Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Tennessee, USA
Oct 19, 2018
Location: 422 Broad St. Kingsport, TN 37660 Hours : This 20 hour per week role will need availability during our operating hours of 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri. The Part-Time Sales and Service Associate (20 hrs per week) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the Customer Service Representative desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Customer Service Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required : Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Personal traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Danville, VA, USA
Oct 18, 2018
Location : 3205 Riverside Dr., Danville, VA 24541 The Branch Manager serves as a sales and service coach, motivating the team to deliver outstanding service by providing sound financial solutions. Primary responsibilities include driving Branch deposit, loan, investment and customer service performance level results with a proven and dynamic sales and service approach and mentality. Directs, leads and executes a plan for achieving these results through superior sales and service behaviors and activities by entire branch team. Conducts regular sales meetings and coordinates strategy with Regional Manager. Responsible for selection, retention and development of top retail sales and service talent, and preparation and conducting of timely performance reviews. Responsible for ensuring that all business transactions and practices are in compliance with legal and regulatory requirements, as well as with HomeTrust Bank policy. Specific Job Functions: Drives branch performance results to meet/exceed branch sales/service goals. Steadfastly pushes self and others for results. Creates an office culture of ownership and accountability. Manages retail staff directly, utilizing Verint Staffing software, ensuring that branch is consistently staffed with security and customer service in mind. Works in collaboration with Retail Management in establishing branch and individual sales and service goals. Coordinates and/or conducts regular branch sales and service meetings. Coaches branch staff on sales and service behaviors/techniques. Acts as a sales/service resource for branch associates. Coordinates and reviews branch sales reports showing weekly/monthly sales and service performance for the branch and individuals. Develops and implements strategies and tactics to market banking services. Works with Branch staff to meet sales/service objectives. Responsible for ensuring branch operational safety and soundness. Responds to inquiries concerning customer service needs. Cross-sells and refers financial institution products and services as appropriate. Knowledge/Skills Required: Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Skilled sales/service leader with thorough knowledge of the sales/service process. Proven developer of sales/service teams. Thorough knowledge of all HomeTrust retail consumer products and services. Knowledge of loan and deposit processing functions and related requirements and procedures. Excellent attention to detail, organizational and communications skills. Successful completion (as required) of in-house training programs. Physical and Mental Qualifications: Ability to understand and use Bank policies and procedures to support positive customer interactions. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to listen to and/or convey detailed or important instructions or ideas accurately and quickly. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Competencies Required: Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Motivates Others: Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people can effectively work for and with. Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities. Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Deals with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Hiring and Staffing: Has a nose for talent; hires the best people available from inside or outside; is not afraid or selecting strong people; assembles talented staffs. Personal Traits: Presents a professional, business-like manner and appearance. Sales and service aptitude and ability. Earns quick credibility. Excellent skills at building and maintaining relationships. Coach/mentor/developer of others. Highly developed communication and presentation skills. Ability to resolve customer concerns/issues in a positive way. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements: High school diploma or equivalent required, Associates or Bachelor's Degree preferred Proven dynamic sales leader with 5+ years of banking experience on both new account opening and lending processes, including mortgage and/or HELOC. 5+ years of experience in sales and service leadership roles. Fluency with PC and web-based software and systems. Must be comfortable with e-banking platform. This position requires S.A.F.E. registration at the time of employment. The Nationwide Mortgage Licensing System (NMLS) web site (mortgage.nationwidelicensingsystem.org) can provide information about the requirements for registration. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank North Carolina, USA
Oct 18, 2018
Location : 1900 Ridgefield Blvd; Asheville, NC 28806 The SVP / Director of IT will routinely interact with Executives, Managers and Supervisors from all lines of business to analyze requirements for IT projects. Serves as the primary liaison between the business units and IT staff. Prioritizes IT projects based on a thorough understanding of the bank's strategic objectives. Communicates effectively and consistently with all involved parties. Ensures final IT deliverables are accurate, satisfy requirements and enhance business decision making capabilities Specific Job Functions Strategic Align all IT activities with the bank's strategic goals and objectives. Responsible for governance processes for the bank's IT architecture, telecommunications, networks, desktops. Prioritizing technology initiatives and coordinating the evaluation, deployment, and management of current and future technologies. Collaborating with employees from all levels within the bank to develop and maintain a technology plan that supports organizational needs. Developing and communicating business/technology alignment plans to Executive Management, staff, partners, and the Board of Directors. Directing development and execution of an enterprise-wide disaster recovery and business continuity plan. Developing, implementing, maintaining, and overseeing enforcement of policies, procedures, and associated plans for system security administration and user system access based on industry-standard best practices. Acquisition & Deployment Assessing and communicating risks associated with technology-related investments and purchases to Executive Management and Board. Developing business case justifications and cost/benefit analyses for technology spending and initiatives. Working directly with business unit managers to define requirements for new technology implementations. Reviewing hardware and software acquisition and maintenance contracts and pursue master agreements to capitalize on economies of scale. Defining and communicating corporate procedures, policies, and standards to the Executive Management. Working directly with Project Steering Committee to approve, prioritize, and control projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems. Operational Management Ability to direct and implement large scale IT integrations. Oversee all aspects of IT integrations, testing and quality assurance. Oversee ongoing improvements to current technology and feasibility of system enhancements. Conducting research to remain up-to-date and knowledgeable in regards to industry trends and emerging technologies in anticipation of new business processes and system alterations. Analyzing and improving upon technology standards across the organization to maintain a technological and competitive edge within the market. Acting as primary liaison for the company's technology vision via regular written and in-person communications with Executives and Board. Creatively providing resolution to technical problems in a cost-effective manner. Supervising recruitment, development, retention, and organization of all technical staff in accordance with corporate budgetary objectives and personnel policies. Ensuring continuous delivery of technical services (3 - 9s) through oversight of service level agreements with end users and monitoring of systems, programs, and equipment performance. Ensuring equipment and software operation adheres to applicable laws and regulations. Managing the administration of all computer security systems and their corresponding or associated software, including firewalls, intrusion detection systems, and anti-virus software. Developing and monitoring the security and technical services annual operating budgets for purchasing, staffing, and IT operations. Performs other duties as requested. Knowledge/Skills Required Extensive knowledge of the Fiserv Signature and LoanServ processing systems. Significant experience with computer systems (hardware/software), networks, and information security. Broad knowledge of bank operations in a large commercial bank environment . Strong interpersonal skills as well as written and oral communication skills. Ability to think and manage strategically. Ability to objectively analyze and evaluate issues in order to form an educated resolution. Adaptable in regards to learning and understanding new technologies. Ability to conduct research into software-related issues and products. Highly logical / Technically proficient. Highly self-motivated and directed with a keen attention to detail. Proven analytical and problem-solving abilities with the ability to effectively prioritize and execute tasks. Physical and Mental Qualifications Ability to understand and use Bank policies and procedures to support positive customer interactions. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to listen to and/or convey detailed or important instructions or ideas accurately and quickly. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Competencies Personal Responsibility Customer Focus Integrity and Trust Accountability Continuous Improvement Humility Personal Traits Presents a professional, business-like manner and appearance. Effective team member with demonstrated collaboration skills. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements 4-year degree, preferably in information systems, technology or business-related fields 10+ years managing IT and computer systems required. A minimum of 5 years supervisory experience in the banking industry Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Asheville, NC, USA
Oct 17, 2018
Location : 324 Ridgefield Ct., Asheville, NC 28805 The Senior Staff Auditor supports the mission of HomeTrust Bank and provides objective and professional evaluation of banking operations to assist management in accomplishing their assigned responsibilities. Works closely with the Director of Internal Audit and others on the audit team to develop and implement effective risk-based audit programs targeted. Reviews audit work papers and report drafts for accuracy and completeness prior to final review by the Director of Internal Audit. Monitors the status of audit recommendations and the adequacy of follow-up actions. Performs assigned audits. Assists in performing special investigations and other special projects. Assists the Director of Internal Audit in role as a liaison to external auditors and examiners. Coaches and mentors junior audit staff. General Qualifications Knowledge : Minimum 4-year degree in Business Administration or Accounting.. Certified Internal Auditor (CIA), Certified Public Accountant (CPA), or portions completed. Knowledge of COSO Internal Control - Integrated Framework and Sarbanes Oxley Section 404 required. Experience : A minimum of five years experience as an internal or external auditor, preferably in the financial services or banking industry. Public company experience preferred. Skills : Demonstrated Team Leadership skills, which create a positive work environment. Ability to review and critique work papers and audit reports for completeness and accuracy. Ability to encourage team dialogue. Ability to provide meaningful feedback in a timely manner. Use of technical resources and tools to enhance work productivity. Collaborative work approach to build business relationships. Ability to effectively manage daily work as well as special projects. Ability to create high quality work papers and reports. Strong communication skills. Sound business judgment and ability to handle sensitive information. Ability to meet deadlines. Scope of Decisions and Authority Because of the sensitive nature of the job, the senior staff auditor will exercise utmost confidentiality. Has indirect influence on overall efficiency and compliance with the organization's policies, procedures and with government regulations. Accountabilities Promotes the growth and prosperity of the Bank by professionally serving the needs of customers. Assists the Director of Internal Audit to ensure the timely completion of the annual audit plan. Conducts audits and special projects assigned by the Director of Internal Audit. Reviews work papers and audit report drafts for accuracy and completeness prior to the final review by the Director of Internal Audit. Monitors the status of audit recommendations and the adequacy of follow-up actions. Acts as a resource to operational departments and retail offices. Communicates effectively with all levels in performing job responsibilities (external, employees, directors, managers). Assists the Director of Internal Audit in role as a liaison to external auditors and examiners. Continuing education is required to maintain certification.To keep abreast of changes in policy and procedures, in-house opportunities (actual classes or online learning) will be required as appropriate. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Asheville, NC, USA
Oct 17, 2018
Location : 1900 Ridgefield Blvd., Asheville, NC 28806 The Mortgage Loan Processor is responsible for entering residential loan data into the loan origination system and assembling and verifying loan documents for accuracy. The loan processor will communicate with borrowers as to the status of their application, obtain needed documentation, and verify data. Ensure that residential loan files contain documents with proper signatures, dates and other relevant data. Responsible for managing time sensitive material and meeting deadlines. Helps coordinate the closing process with lenders, borrowers and settlement agents. Specific Job Functions : Comprehensive understanding and implementation of all aspects of all loan policies and bank regulation. Process Conventional, FNMA loans from application to approval. Evaluate a borrower's profile to determine whether or not the borrower qualifies for the program applied. Calculate income, review bank statements, analyze DU findings and process the loan accordingly. Processes residential loan applications.Verifies applicant credit, employment and reserves.Orders additional documentation to complete the loan file. Review and analyze qualifying income documentations, property valuations, assets and credit reports. Orders appraisals, verifications and any other items required for loan approval. Reviews disclosures for completeness and compliance. Responsible for identifying and clearing any/all associated fraud alerts on borrower identity and subject collateral. Maintains communication with borrowers throughout the loan process, assisting them with any questions and notifying them of any additional requirements. Manage pipelines to assure timely execution of duties. Knowledge / Skills Required : Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. General knowledge of Bank deposit and investment products and services. Thorough knowledge of loan processing functions and related requirements and procedures. Excellent attention to detail. Solid oral and written communication skills, with ability to interact effectively with all customers, both internal and external. Excellent organizational and time management skills. Successful completion of in-house training program (if available) or approved outside training program. Familiarity with all federal and state banking regulations pertaining to lending and consumer compliance, including fair lending laws. Personal Traits : Presents a professional, business-like manner and appearance. Energy, drive, ambition. Ability to carry out detailed instructions and to resolve loan and or customer related problems satisfactorily. Learns from mistakes. Focus/desire to serve customer needs and provide excellent customer service. Technically savvy, detail and task oriented. Communicate with borrowers and fellow employees in a manner that shows sensitivity, tact and professionalism. Job Requirements : High school diploma or equivalent. Proficient in Excel, Word, Outlook, with the ability to learn other mortgage-related software programs. Demonstrated communication, telephone and organizational skills. Knowledge of mortgage programs a plus. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank North Carolina, USA
Oct 17, 2018
Executive Assistant to CEO Reports to: Chairman, President and CEO Supervises:Administrative Assistants FLSA Designation: Exempt Location: 10 Woodfin Street, Asheville, NC 28801 Role Summary: Executive Assistant provides high level support in a variety of managerial and administrative duties to support the Chairman, President and CEO, along with other key leadership team members and Board Members. Incumbent is responsible for leading, guiding and directing the daily duties and projects for the Corporate Administrative Assistant team. Results of decisions have an impact across the Bank. Errors could result in the loss credibility, Must have the ability to make reasonable decisions with minimal supervision. Must use sound judgement in addressing new work problems. Must be self-motivated and have the ability to respond quickly under heavy deadline demands at any time. Specific Job Functions: Promotes the growth and prosperity of the Bank by professionally serving the needs of customers, Executive Officers, and the Board of Directors, Provides administrative assistance for the CEO in organizing workflow and establishing project schedules, Provides administrative support for the Board of Directors and all Board Committees, including providing regulators and internal audit with requested information. Assures Board reports are accurate, completed, and distributed/uploaded in a timely manner, Provides administrative support to ensure director fees for the HTBI Board, community boards and board committees are paid accurately and timely, Prepares complex PowerPoint Presentations, Excel spreadsheets and Word documents with accuracy and with design to make information visible and useful, Monitors CEO schedule assuring matters are presented timely and projects are moved according to schedule. Manages CEO schedule to avoid overbooking and maximize efficiency, Supervises and rates two Administrative Assistants, mentoring them in correct office procedures, maintaining a courteous attitude in stressful situations, organizational and communication skills and setting priorities as to multitasking under demanding deadlines, Work schedule is typically 8 AM to 6 PM with earlier and/or later hours on special projects, meetings, etc. Responsible for business project development, timeline, budget, and quality, Conducts research and prepares necessary spreadsheets and reports for broad range of business projects. Assures timely completion of projects to assist CEO in business decisions, Researches business items and summarizes at CEO request, Manages Executive and Board travel arrangements for conferences and meetings. Supervises arrangements assuring logistics for group meetings are completed, Schedules and prepares arrangements for executive business meetings, retreats, and presentations. Preparations include organizing program, securing caterers, coordinating speakers, setting and maintaining event budget, Manages CEO calls and correspondence assuring appropriate response in a timely manner, Manages personal schedule and dealings with and for the CEO Contributes to building positive team spirit, Performs other duties as requested/assigned. Knowledge/Skills Required: Demonstrates problem solving ability. Exceptional communication skills with emphasis on listening, writing, and problem solving skills. Ability to understand and/or convey detailed or important instructions or ideas accurately and quickly. Demonstrates ability to handle multiple tasks simultaneously. Exceptional organization skills. Ability to prioritize duties and work independently. Must be self-motivated. Ability to adapt to changes in the work environment.Ability to deal with frequent change, delays or unexpected events with professionalism and polish. Maturity to manage highly confidential information and materials. Strong attention to detail with emphasis on accuracy and presentation. Ability to meet designated deadlines while remaining flexible to changing assignments. Some industry knowledge and experience of Bank operations, policies, procedures and regulations. Ability to understand, and use Bank policies and procedures to ensure operational efficiency and regulatory compliance. Job Requirements: Four-year degree in business related field. Demonstrated knowledge of executive office procedures required. Five to seven (5-7) years of previous experience in executive support or administrative environment. Demonstrated success in project management. Must have prior supervisory experience. Must be Advanced Level (testing will be conducted during interview process) in Microsoft Office Suite; Excel, Word, Outlook and PowerPoint. Must have a valid driver's license. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Asheville, NC, USA
Oct 13, 2018
Location : 10 Woodfin St., Asheville, NC 28801 Primary responsibilities include active business development, origination of business real estate and other bank loan products, and meeting broad business banking needs through effective relationship building. Incumbent develops customer relationships, making sure they acquire loan, deposit, and other banking products appropriate to their circumstances. Assesses with customer the best options for the customer's needs and initiates appropriate action. Analyzes the prospective client's financial statements, counsel client on credit record or other concerns, and assists in determining initial qualification of loan program. This position is expected to source a minimum of 75% of business from outside. High level of personal monthly loan production, spending approximately 60% to 70% of time outside of office engaged in business development and consultation activities with clients, builders, business owners and other referral sources. Qualifications Knowledge : Four-year degree in business, finance or related field. Demonstrated knowledge of bank policies, procedures, and lending practices. Thorough knowledge of all Bank business lending and deposit products. Demonstrated knowledge of credit analysis functions and related requirements and procedures. Successful completion of Bank training program(s) for lending (depending on experience and background as a lender). Familiarity with all HomeTrust Retail products and services. Experience : Two - five years experience as a business lender with demonstrated record achieving goals. Must be bondable. Demonstrated ability to understand and use Bank loan policies and procedures to support positive customer interactions. Familiarity with all federal and state banking regulations pertaining to lending and consumer compliance, including fair lending laws. Skills : Competent computer skills utilizing office and banking applications. Valid driver's license required. Presents a professional, business-like manner and appearance. Sales and service aptitude and ability. Earns quick credibility. Outgoing nature with excellent skills at building and maintaining relationships. Highly developed communication and presentation skills. Ability to resolve customer concerns/issues in a positive way. Effective team member and demonstrated collaboration skills. Technically savvy and efficient in completion of work. Ability to communicate effectively with customers, staff and the general public in a positive, problem solving manner. Ability to listen to and convey accurately and quickly, detailed information, important instructions and/or ideas. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Skilled professional networker. Excellent attention to detail. Proficient written and verbal communications skills. Demonstrated by effective business relationships and production. Essential Functions Actively initiates business contacts to develop relationships and promote bank products and services. Counsels customers on business financing needs and process. Counsels customers and completes detailed review of loan application and other business services. Analyzes customer financial status, credit and property evaluations to determine loan feasibility. Develops and maintains personal loan pipeline. Teams with Credit Analysts to facilitate review and processing of loans. Responds timely to customer inquiries concerning active loans and Bank loan offerings and related business. Teams with Treasury Management to develop leads and referrals within existing portfolio and priority one customers/targets. Provides loan status reports to management as requested. Manages loan portfolio and ensures appropriate process is followed on delinquent accounts. Stays current on and proficiently follows the commercial lending underwriting guidelines. Ability to establish and maintain relationships with business owners, builders, real estate agents, etc. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank North Carolina, USA
Oct 13, 2018
Location: 1011 Tunnel Rd. Ste. 180 Asheville 28805 Hours : This 25 hour per week role will need availability during our operating hours of 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri; **Include Holiday and Paid Time Off benefits** The Part-Time Sales and Service Associate (25 hrs per week) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the Customer Service Representative desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Customer Service Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required : Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Personal traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Tennessee, USA
Oct 11, 2018
Location: 612 West Walnut St. Johnson City, TN 37604 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Friday **Competitive Pay, Full Medical Benefits, Attractive benefit package includes PTO, 401k match, wellness programs and more!** Role Summary: The Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the platform desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Platform Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required: Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Competencies Required : Drives for Results: Pursues everything with energy, drive and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Action Oriented: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Personal Traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements: High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Successful completion of in-house required training. Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Tennessee, USA
Oct 03, 2018
Location: 120 Evans Ave Morristown, TN 37814 Hours : This 20 hour per week role will need availability during our operating hours of 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri The Part-Time Sales and Service Associate (20 hrs per week) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the Customer Service Representative desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Customer Service Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required : Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Personal traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank North Carolina, USA
Oct 03, 2018
Title: Director of Loan Review Dept/Location: Risk Management, 320 Ridgefield Court, Asheville NC 28806 Reports to: EVP/Chief Risk Officer Supervises: Loan Review Department Staff Salary Grade: 15 The Director of Loan Review will be responsible for managing an independent second line of defense loan review function for Bank. Duties include providing senior management and the Board of Directors with objective evaluations of the overall credit quality of the commercial portfolio, compliance with policies and procedures and other unfavorable trends. The Director of Loan Review, along with any assigned staff, will conduct reviews of individual loans and borrowing relationships within the Bank's commercial loan portfolio to achieve this objective. The role will also be responsible for coordinating third party loan review resources to ensure the bank's loan review strategy and portfolio coverage goals are achieved . Accountabilities Accountable for the development, management and execution of the bank's overall loan review strategy. Develops the bank's overall loan review strategy and establishes related policies and procedures including an annual risk-based scope and loan review plan Establishes effective processes for the review and follow-up on loan review findings with loan officers, including timeframes for correction and appeals Manages assigned department staff and external resources to execute the loan review strategy Identifies periodic external/third party loan reviews as needed to achieve the bank's strategy Coordinates loan review schedules with safety and soundness examinations and audits to minimize overlap Provides senior management and the Board with an objective and timely assessment of the overall quality of the loan portfolio, completion of the annual plan, and adequacy of loan review resources Performs, and directs staff to perform, regular risk-based loan reviews on borrowing relationships within the entire commercial loan portfolio. Promptly identifies loans with potential credit weaknesses Appropriately grades or adversely classifies loans, especially those with well-defined credit weaknesses that jeopardize repayment, so that timely action can be taken and credit losses can be minimized. Verifies proper approval of loans by the loan officer and loan committee(s) Identifies relevant trends that affect the collectability of the portfolio and isolate segments that are potential problem areas. Assesses the adequacy of and adherence to internal credit policies and loan administration procedures. Identifies potential weaknesses in credit policies, underwriting practices, portfolio management or other credit processes and provides recommendations for improvement where needed Serves as the primary contact for the loan review related portion of audits and examinations Participates in special lending and credit related projects and M&A due diligence efforts as directed by the Chief Risk Officer Performs other duties at the direction of the Chief Risk Officer. COMPLIANCE: Performs assigned responsibilities in compliance with all job-relevant legal and regulatory requirements Maintains current operating knowledge of all job-relevant expectations through the successful completion of internal and external training KEY INTERNAL WORKING RELATIONSHIPS: Key working relationships for the successful performance of duties will include, but are not limited to, the following employees or departments; Credit Administration, Commercial Relationship Managers, Loan Servicing, Line of Business Managers, Portfolio Managers, Compliance, and Internal Audit KNOWLEDGE AND SKILLS: Strong communication and interpersonal skills including the ability to balance the need to be both independent from and collaborative with the first line of defense and to gain buy in to required action steps. Communicates positively and effectively one-on-one and in group meetings or presentations Ability to multi-task, prioritize responsibilities, and work well under pressure with minimal supervision Familiar with all federal and state banking regulations pertaining to lending and commercial compliance, including fair lending laws Knowledge of commercial lending practices, policies, and procedures Understands and applies Bank policies and procedures to evaluate commercial credit quality and identify opportunities for improvement. Understands and/or conveys detailed or important instructions or ideas accurately and quickly if necessary Thinks and acts independently within guidelines and limitations of Bank policy Strong objectivity, interpersonal, and listening skills Successfully manages and mitigates conflict, especially when conveying work results Develops and maintains positive working relationships Handles confidential information with the utmost discretion Maintains industry research and expertise on assigned industries as directed Has an industry peer network and is credit certified JOB REQUIREMENTS : Bachelor's degree in Accounting, Finance, or other business related field. 12+ years of experience in banking, a Federal regulatory agency, or a state banking commission with an emphasis in commercial and business credit administration and risk management. Experience with commercial credits in amounts up to $30 million. Demonstrated competency with personal computer use, with intermediate to advanced level proficiency with Excel Ability to travel with occasional overnight travel (less than 10-15%) EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Kingsport, TN, USA
Sep 28, 2018
Location: 422 Broad St., Kingsport, TN 37660 The Branch Manager serves as a sales and service coach, motivating the team to deliver outstanding service by providing sound financial solutions. Primary responsibilities include driving Branch deposit, loan, investment and customer service performance level results with a proven and dynamic sales and service approach and mentality. Directs, leads and executes a plan for achieving these results through superior sales and service behaviors and activities by entire branch team. Conducts regular sales meetings and coordinates strategy with Regional Manager. Responsible for selection, retention and development of top retail sales and service talent, and preparation and conducting of timely performance reviews. Responsible for ensuring that all business transactions and practices are in compliance with legal and regulatory requirements, as well as with HomeTrust Bank policy. Specific Job Functions: Drives branch performance results to meet/exceed branch sales/service goals. Steadfastly pushes self and others for results. Creates an office culture of ownership and accountability. Manages retail staff directly, utilizing Verint Staffing software, ensuring that branch is consistently staffed with security and customer service in mind. Works in collaboration with Retail Management in establishing branch and individual sales and service goals. Coordinates and/or conducts regular branch sales and service meetings. Coaches branch staff on sales and service behaviors/techniques. Acts as a sales/service resource for branch associates. Coordinates and reviews branch sales reports showing weekly/monthly sales and service performance for the branch and individuals. Develops and implements strategies and tactics to market banking services. Works with Branch staff to meet sales/service objectives. Responsible for ensuring branch operational safety and soundness. Responds to inquiries concerning customer service needs. Cross-sells and refers financial institution products and services as appropriate. Knowledge/Skills Required: Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Skilled sales/service leader with thorough knowledge of the sales/service process. Proven developer of sales/service teams. Thorough knowledge of all HomeTrust retail consumer products and services. Knowledge of loan and deposit processing functions and related requirements and procedures. Excellent attention to detail, organizational and communications skills. Successful completion (as required) of in-house training programs. Physical and Mental Qualifications: Ability to understand and use Bank policies and procedures to support positive customer interactions. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to listen to and/or convey detailed or important instructions or ideas accurately and quickly. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Competencies Required: Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Motivates Others: Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people can effectively work for and with. Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities. Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Deals with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Hiring and Staffing: Has a nose for talent; hires the best people available from inside or outside; is not afraid or selecting strong people; assembles talented staffs. Personal Traits: Presents a professional, business-like manner and appearance. Sales and service aptitude and ability. Earns quick credibility. Excellent skills at building and maintaining relationships. Coach/mentor/developer of others. Highly developed communication and presentation skills. Ability to resolve customer concerns/issues in a positive way. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements: High school diploma or equivalent required, Associates or Bachelor's Degree preferred Proven dynamic sales leader with 5+ years of banking experience on both new account opening and lending processes, including mortgage and/or HELOC. 5+ years of experience in sales and service leadership roles. Fluency with PC and web-based software and systems. Must be comfortable with e-banking platform. This position requires S.A.F.E. registration at the time of employment. The Nationwide Mortgage Licensing System (NMLS) web site (mortgage.nationwidelicensingsystem.org) can provide information about the requirements for registration. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Asheville, NC, USA
Sep 26, 2018
Location: 1825 Hendersonville Rd., Asheville, NC 28803 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Friday **Competitive Pay, Full Medical Benefits, Attractive benefit package includes PTO, 401k match, wellness programs and more!** Role Summary: The Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the platform desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Platform Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required: Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Competencies Required : Drives for Results: Pursues everything with energy, drive and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Action Oriented: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Personal Traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements: High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Successful completion of in-house required training. Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank North Carolina, USA
Sep 25, 2018
Location : 11564 Old Highway 52, Winston-Salem, NC 27107 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Friday Role Summary: The Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the platform desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Platform Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required: Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Competencies Required : Drives for Results: Pursues everything with energy, drive and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Action Oriented: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Personal Traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements: High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Successful completion of in-house required training. Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Asheville, NC, USA
Sep 21, 2018
Location : 330 Ridgefield Ct., Asheville, NC 28803 The Loan Servicing Specialist II (grade 6) ensures the timely and accurate boarding of consumer loans to the core operating system. Processes payoffs, the release of paid off collateral and total loss vehicles. Processes daily lock box payments and return items. Follows-up on departmental customer correspondence and phone inquiries. Assists with other various departmental duties. Specific Job Functions: Imports all new consumer loans into core operating system Uploads insurance policies for new Indirect Auto files for tracking Processes Dealer Reserve entries and reviews Dealer Track reports Processes the release of paid off collateral Cancel flood determination of paid off residential real estate loans Processes letters of guarantees for total loss auto claims. Sorts and processes incoming mail. Processes daily lockbox payments. Processes all loan payoff transactions received Reviews and processes return payment and advance items Scans various loan documents into imaging system Serves as a backup to Loan Servicing Specialist I Balancing: Responsible for balancing individual transactions processed throughout the day and participatingin departmental balancing of check requests, credit card activity and official checks Helps to serve customers with questions related to the general servicing of their loan.This might include, but is not limited to, payment processing/inquiries, history interpretation, year-end reporting, adjustable mortgage questions, draft/debit/credit card processing, etc. Assists with quoting loan payoffs, preparing written confirmations as required. Participates in the department rotation of various morning and afternoon responsibilities. Adapts to changes in the work environment.Able to deal with frequent change, delays or unexpected events. Makes recommendations to improve processes. Contributes to building positive team spirit. Performs other duties as requested. Job Requirements : High School Diploma or equivalent required. Two year degree in business or related field preferred. Minimum two years data entry and customer service experience required. Previous banking experience preferred Knowledge/Skills Required : Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Proficiency with personal computer, including all MS Office applications, and calculator. Ability to understand, and use Bank policies and procedures to ensure operational efficiency and regulatory compliance. Demonstrated ability to handle multiple tasks simultaneously. Exceptional organization skills. Ability to prioritize duties and work independently. Ability to meet designated deadlines while remaining flexible to changing assignments. Ability to communicate positively and effectively. Self-motivated with excellent attention to detail. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Daleville, VA, USA
Sep 18, 2018
Location : 1571 Roanoke Rd, Daleville, VA 24083 This part-time role is scheduled for 18 hours per week between the hours of 8:30 - 5:00 Mon-Thurs and 8:30 - 6:00 Fri Role Summary: The Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the platform desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Platform Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required: Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Competencies Required : Drives for Results: Pursues everything with energy, drive and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Action Oriented: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Personal Traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements: High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Successful completion of in-house required training. Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Tennessee, USA
Sep 14, 2018
Location : 422 Broad St. Kingsport, TN 37660 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Friday Role Summary: The Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the platform desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Platform Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required: Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Competencies Required : Drives for Results: Pursues everything with energy, drive and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Action Oriented: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Personal Traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements: High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Successful completion of in-house required training. Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Tennessee, USA
Sep 14, 2018
Location: 422 Broad St. Kingsport, TN 37660 Hours : This 20 hour per week role will need availability during our operating hours of 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri The Part-Time Sales and Service Associate (20 hrs per week) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the Customer Service Representative desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Customer Service Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required : Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Personal traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Roanoke, VA, USA
Sep 14, 2018
Location: 316 South Jefferson St, Roanoke, VA 24011 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Friday (Some 9-12 shifts possible on Saturdays at some locations) ***NOTE: this role rotates between our six Roanoke area locations. Role Summary: The Floating Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Floating role will rotate between our 6 Roanoke area branch locations. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the platform desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Platform Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required: Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Competencies Required : Drives for Results: Pursues everything with energy, drive and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Action Oriented: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Personal Traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements: High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Successful completion of in-house required training. Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities