HomeTrust Bank

  • Asheville, NC, United States

HomeTrust Bank’s people make all the difference, and having the right people in the right positions means our customers receive the best service possible.

At HomeTrust, we attract people with top talent, people who have strong financial service industry skills that match the specific positions we need. As importantly, we look for individuals whose values match our values, people who listen, who love to serve, and who give back to their communities. If your values and experience are a good fit, you should consider HomeTrust Bank.

HomeTrust Bank deposit services, TN
Sep 22, 2017
Location : 4718 North Roan St., Johnson City, TN 37615 Basic Function The Commercial Banking Associate assists Market President and Relationship Manager(s), commercial customers and prospects with all functions related to commercial loans, deposit services, online banking, and cash management services in order to leverage Lenders' abilities to develop and retain profitable customer relationships. Position also encompasses Construction Loan Administration for commercial loans. Ensures high quality service to client base through communication, problem-resolution and timely, accurate follow-through on behalf of the client and Lender(s). Coordinates and maintains positive customer and fellow employee relationships. Position would be responsible for special projects as assigned. Position may include minor calling efforts to support customer relationships and business development. General Qualifications Knowledge: Associate's degree in related business field with knowledge of commercial loan and deposit-processing requirements is required; bachelor's in a related field is preferred. General accounting knowledge is needed, and an understanding of the dynamics of a commercial lending, commercial bank products and services as well as commercial credit principles is helpful. Experience: Three to five years experience in a commercial or mortgage loan department of a savings institution or bank is necessary. Previous administrative and/or bookkeeping experience and prior teller experience is desired. Paralegal and/or loan servicing experience are helpful. Skills: Proficient administrative, time management and organizational skills are necessary, as well as the ability to use a personal computer (word processing, spreadsheets, PDF files, and power point) and other office equipment. Well-developed human relations skills with ability to communicate clearly with customers both verbally and in writing are required. Scope of Decisions and Authority Missing and erroneous documentation have the potential of being costly to the Bank. Customer relations are important to the growth of the loan portfolio. Must be able to take initiative to expedite loans and solve problems with minimal guidance. Key Accountabilities Assists Relationship Manager(s) with all aspects of the lending process including: Maintain electronic loan and credit files. Coordinate deposit account opening, maintenance, online banking, etc. Partner with Treasury Management Sales Officer to suggest possible services, maintenance, questions, etc. Prepare account maintenance changes to commercial loans as necessary under direction of Relationship Manager. Assist Relationship Manager with the completion/compilation of the Credit Approval Package. Also, ensure conditions of approval have been met before the loan closes. Coordinate preparation of loan and letter of credit packages including, but not limited to: obtain credit reports, UCC lien searches, OFAC searches, obtain insurance, CIP Borrower and Guarantors, enter transactional data in to the origination system, obtain proper disclosures, ensure proper approval authority, order appraisals and evaluations, surveys, environmental collateral screens, etc. Process loan document packages and prepare for post-closing. Review for completeness. Assisting Relationship Manager(s) with the review of term sheets, commitment letters, credit memos, etc. Assist Relationship Manager with the completion of underwriting workbook. Coordinating loan closings with Doc Prep, customers, attorneys, and Relationship Manager. Facilitate (if necessary) routine loan disbursements for commercial construction loans and lines of credit as well as other general ledger functions for Relationship Manager(s) and customers. Maintaining and updating BUILT for residential construction (if applicable). Coordinating with Residential or Commercial Construction departments when appropriate. Assist in preparation of loan modifications using the bank's form. Clear all documentation exceptions in a timely manner. Pulls and distributes daily/weekly/monthly reports as necessary. Interface with credit department regarding spreads and analysis requests. Works with Relationship Manager to ensure overdraft items are worked daily. Tracks annual reviews, renewing/maturing loan, lines of credit, and letters of credit and notifies action needed each month to Relationship Manager. Maintain Notary License. Request (either through customer or Relationship Manager) updated financial information such as tax returns, financial statements, receivables and inventory, borrowing base certificates, etc. Performs other related duties as assigned Adhere to all rules and regulations applicable to this position. Customer Service: Greet and assist customers in person and by telephone, fax or electronic mail. Meet with customers to assist with loan closings at Relationship Manager's request. Work as a team internally and across departments. Maintains good working relationship with offices, credit administration, loan operations, deposit services, and mortgage. Business Development: Take advantage of sales opportunities by promoting HomeTrust's products and services. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Johnson City, TN, USA
Sep 22, 2017
Location: 4718 North Roan Street, Johnson City, TN 37615 The primary responsibilities of the Commercial Relationship Manager include active business development, origination of business real estate and other bank loan products, and meeting broad business banking needs through effective relationship building. Incumbent develops customer relationships, making sure they acquire loan, deposit, and other banking products appropriate to their circumstances. Assesses with customer the best options for the customer's needs and initiates appropriate action. Analyzes the prospective client's financial statements, counsel client on credit record or other concerns, and assists in determining initial qualification of loan program. This position is expected to source a minimum of 75% of business from outside. High level of personal monthly loan production, spending approximately 60% to 70% of time outside of office engaged in business development and consultation activities with clients, builders, business owners and other referral sources. Qualifications Knowledge : Four-year degree in business, finance or related field. Demonstrated knowledge of bank policies, procedures, and lending practices. Thorough knowledge of all Bank business lending and deposit products. Demonstrated knowledge of credit analysis functions and related requirements and procedures. Successful completion of Bank training program(s) for lending (depending on experience and background as a lender). Familiarity with all HomeTrust Retail products and services. Experience : Two - five years experience as a business lender with demonstrated record achieving goals. Must be bondable. Demonstrated ability to understand and use Bank loan policies and procedures to support positive customer interactions. Familiarity with all federal and state banking regulations pertaining to lending and consumer compliance, including fair lending laws. Skills : Competent computer skills utilizing office and banking applications. Valid driver's license required. Presents a professional, business-like manner and appearance. Sales and service aptitude and ability. Earns quick credibility. Outgoing nature with excellent skills at building and maintaining relationships. Highly developed communication and presentation skills. Ability to resolve customer concerns/issues in a positive way. Effective team member and demonstrated collaboration skills. Technically savvy and efficient in completion of work. Ability to communicate effectively with customers, staff and the general public in a positive, problem solving manner. Ability to listen to and convey accurately and quickly, detailed information, important instructions and/or ideas. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Skilled professional networker. Excellent attention to detail. Proficient written and verbal communications skills. Demonstrated by effective business relationships and production. Essential Functions Actively initiates business contacts to develop relationships and promote bank products and services. Counsels customers on business financing needs and process. Counsels customers and completes detailed review of loan application and other business services. Analyzes customer financial status, credit and property evaluations to determine loan feasibility. Develops and maintains personal loan pipeline. Teams with Credit Analysts to facilitate review and processing of loans. Responds timely to customer inquiries concerning active loans and Bank loan offerings and related business. Teams with Treasury Management to develop leads and referrals within existing portfolio and priority one customers/targets. Provides loan status reports to management as requested. Manages loan portfolio and ensures appropriate process is followed on delinquent accounts. Stays current on and proficiently follows the commercial lending underwriting guidelines. Ability to establish and maintain relationships with business owners, builders, real estate agents, etc. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Farragut, TN, USA
Sep 21, 2017
Location 11916 Kingston Pike Farragut, TN 37934 Reports to: SVP/Director of Mortgage Lending (Charlotte) Supervises: n/a FLSA Status: Non-Exempt Salary Grade: 5 Role Summary Primary responsibilities include the solicitation and origination of Mortgage, real estate related and other HomeTrust Bank loan products. Incumbent counsels borrowers to ensure they acquire a loan product appropriate to their circumstances. Assesses with customer the best options for the customer's needs and makes appropriate recommendations. Analyzes the prospective borrower's income and debt, counsels borrower on credit record or other problems, and pre-qualifies the borrower. Provides disclosures to borrower including Truth in Lending and Good Faith Estimates. Specific Job Functions Originates Mortgage and other real estate related loans, as well as consumer and small business loans. Interviews customers and completes detailed loan application. Prequalifies borrowers using standard underwriting procedures. Counsels customers on home buying and financing process. Develops and maintains personal loan pipeline. Works with Loan Processor to facilitate underwriting and processing phases of loans. Answers telephone and written inquiries concerning active loans and Bank loan offerings. Cross-sells financial institution products and services as appropriate. Knowledge/Skills Required Thorough knowledge of all Bank retail and consumer lending products. Knowledge of all HomeTrust Bank Retail products and services. Knowledge of origination and loan processing functions and related requirements and procedures. Knowledgeable of Bank underwriting guidelines for in-house and secondary market loans. Ability to establish and maintain relationships with builders, real estate agents, etc. Excellent attention to detail, organizational and communications skills. Skilled professional networker. Successful completion of Bank training program(s) for lending (depending on experience and background as a lender). Expectation is to have ability to meet business goals after first 12 months of employment with HomeTrust Bank. Familiarity with all federal and state banking regulations pertaining to lending and consumer compliance, including fair lending laws. Physical and Mental Qualifications Ability to understand, and use Bank loan policies and procedures to support positive customer interactions. Ability to communicate effectively with customers, staff and the general public in a positive, problem solving manner. Ability to listen to and convey accurately and quickly, detailed information, important instructions and/or ideas. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Personal Traits Presents a professional, business-like manner and appearance. Sales and Service aptitude and ability. Earns quick credibility. Outgoing nature with excellent skills at building and maintaining relationships. Highly developed communication and presentation skills. Ability to resolve customer concerns/issues in a positive way. Focus/desire to serve customer needs and provide excellent customer service. Technically savvy and task oriented. Job Requirements High school diploma or equivalent. Prefer 2-4 year degree in related field. At least two years of experience as a retail loan originator, processor, or sales assistant or equivalent experience with a proven sales record. Good basic computer skills. Must be bondable. Valid driver's license required. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Asheville, NC, USA
Sep 21, 2017
Location: 330 Ridgefield Ct., Asheville, NC 28806 The SVP / Deposit Operations Manager has direct oversight and management responsibility for Deposit Operations. Works in concert with the Bank's CIO to develop the strategic plan for the business unit, and team goals of Deposit Operations. Oversees the execution of the tactical plan required to support the strategic plan of the Bank's Retail Banking unit. The Deposit Operations Manager will take the lead and oversee the execution of all new projects within Deposit Operations, while also working closely with I.T. and Project Management to implement new technologies that improve business process and efficiency, or drives value in other ways. Products and services supported by Deposit Operations includes, but is not limited to: commercial and retail DDAs, commercial account analysis, check returns and overdraft, savings, certificate and IRA account administration, customer information systems, safe deposit box administration, deposit related QC, debit card administration and fraud control, wires, ACH, remote deposit, and ATM deposit review. Ensures compliance with all laws and regulations pertaining to departmental functions including Reg. D, subpoenas, levies, garnishments, court orders, escheat, B-notice, and W-9 compliance. Also responsible for identifying and managing the associated risks of all deposit-related products and services. Leads, develops, and coaches staff. Handles all employee related issues including, performance management, staffing, and development. Specific Job Functions: Promotes the growth and prosperity of the Bank by professionally serving the needs of customers and retail bank employees. Understands the Bank's strategic vision and links department performance to the goals of the organization. Provides daily oversight and direction for the business unit thorough knowledge of the business, the Bank's services, applicable laws and regulations, and affiliated technologies. Delivers operational, technical and functional expertise in the development of Bank and departmental policies and procedures. Responsible and accountable for the budget process of the business unit, and accountable for the financial performance of Deposit Operations. Troubleshoots service complaints and coordinates with various departments in the identification and resolution of operational issues.Elevates, corrects and documents problem issues as necessary to avoid repetition. Maintains an ongoing commitment to continuously and thoroughly evaluating emerging trends in deposit operations, systems, processes and regulations. Ensures compliance with operational policies and procedures to minimize risk exposure. Monitors and audits policy exceptions related to risk management issues. Communicates with management regarding the control and management of risk within specific teams and/or departments. Identifies situations adversely impacting service level quality standards to determine solutions in a timely manner. Suggests methods, process, policies and procedures designed to improve performance, efficiency and service to both internal and external customers. Stays apprised of resource requirements, and manages resources at the minimum levels requires to achieve performance objectives in a timely manner. Recommends strategies for Operations and implements selected approaches. Aligns deposit offerings with the goals and objectives of the Retail business unit in a risk appropriate manner, while maintaining a competitive portfolio of products. Responsible for ensuring roles have clearly defined and accurately written job descriptions and procedures. Responsibilities include: 1) adhering to and complying with applicable federal and state laws, regulations and guidance, especially those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) verifying the identity of any customer that enters into a relationship with the Bank. Coaches associates to be efficient, compliant with established policies and procedures related to customer service and operational matters, proficient with transactional accuracy, and focused on customer engagement. Performs other duties as requested. Preferred Skillset and Knowledge Required : Self-motivated, well-organized. Exhibits steadfast attention to detail. Superior oral and written communicator.Writes clearly and informatively. Able to convey information accurately and concisely. Demonstrates active listening and problem solving skills. Strong interpersonal skills, including the ability to easily engage others in positive dialogue one-on-one or in group settings, and at many different levels (customers, senior managers, peers and retail employees. Proficient at influencing and collaborating with those outside of reporting authority to achieve shared business goals and objective Naturally creative, and practiced at original thinking.Strong analytical and assessment skills. Capable of quickly understanding complex issues and ideas. Demonstrated problem solving ability. Proven record of balancing risk and making sound decisions while achieving business goals. Strong financial and business acumen including experience interpreting reports to drive performance. Well versed in process improvement methodology and process management techniques. Practiced with data migrations, including core migrations and the conversion of records from acquired banks.Comfortable with data analysis, cleansing, validation, translation, mitigation and conversions to new platforms. Technically proficient.Comfortable with computers and software.Possesses a thorough understanding of core system features and functionality.Sufficiently versed to provide the functional expertise required to maximize system utilization, and adept at problem resolution.Well versed in office productivity programs. Thoroughly familiar with the Deposit Operations concepts and industry best practices in banks of $5- to $10 billion.Strong fundamental knowledge of all retail deposit products and services. Drive innovation in products and process Willing to defend strongly held positions vigorously in the face of opposing beliefs and viewpoints Proven ability to think and act independently and the ability to work individually or as a member of a team. Skilled at prioritizing duties, working under time constraints, handling multiple tasks, and working independently while remaining flexible to changing priorities and assignments. Lominger Competencies : Building Effective Teams - Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and success; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Conflict Management - Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise. Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset with things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Delegation - Clearly and comfortably delegates both routine and important tasks and decisions; broadly shares both responsibility and accountability; tends to trust people to perform; lets direct reports and others finish their own work. Managing through Systems - Can design practices, processes and procedures which allow managing from a distance; is comfortable letting things manage themselves without intervening; can make things work though others without being there; can impact people and results remotely. Negotiating - Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing. Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Personal traits : Excellent analytical, organizational, and self-review skills. Effective interpersonal, communication skills and time management skills. Strong customer service orientation. Self-motivated and detail oriented. Job Requirements : Four year degree in Business or Accounting preferred. Master's Degree a plus. 7+ years of experience in Deposit Operations Supervisory role. Extensive familiarity with financial institution systems and operational requirements. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Charlotte, NC, USA
Sep 16, 2017
Location : 100 Queens Rd, Suite 100, Charlotte, NC 28204 H ours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Friday (*scheduled for 25 hours per week) The Part-Time Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the Customer Service Representative desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Customer Service Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required : Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Personal traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Suite 24, Greensboro, NC
Sep 13, 2017
Location 101 South Elm Street Greensboro, NC 27401 Relationships Reports To: SVP/Market President Basic Function Assists Market President and Relationship Manager(s), commercial customers and prospects with all functions related to commercial loans, deposit services, online banking, and cash management services in order to leverage Lenders' abilities to develop and retain profitable customer relationships. Position also encompasses Construction Loan Administration for commercial loans. Ensures high quality service to client base through communication, problem-resolution and timely, accurate follow-through on behalf of the client and Lender(s). Coordinates and maintains positive customer and fellow employee relationships. Position would be responsible for special projects as assigned. Position may include minor calling efforts to support customer relationships and business development. General Qualifications Knowledge: Associate's degree in related business field with knowledge of commercial loan and deposit-processing requirements is required; bachelor's in a related field is preferred. General accounting knowledge is needed, and an understanding of the dynamics of a commercial lending, commercial bank products and services as well as commercial credit principles is helpful. Experience: Three to five years experience in a commercial or mortgage loan department of a savings institution or bank is necessary. Previous administrative and/or bookkeeping experience and prior teller experience is desired. Paralegal and/or loan servicing experience are helpful. Skills: Proficient administrative, time management and organizational skills are necessary, as well as the ability to use a personal computer (word processing, spreadsheets, PDF files, and power point) and other office equipment. Well-developed human relations skills with ability to communicate clearly with customers both verbally and in writing are required. Scope of Decisions and Authority Missing and erroneous documentation have the potential of being costly to the Bank. Customer relations are important to the growth of the loan portfolio. Must be able to take initiative to expedite loans and solve problems with minimal guidance. Key Accountabilities Assists Relationship Manager(s) with all aspects of the lending process including: Maintain electronic loan and credit files. Coordinate deposit account opening, maintenance, online banking, etc. Partner with Treasury Management Sales Officer to suggest possible services, maintenance, questions, etc. Prepare account maintenance changes to commercial loans as necessary under direction of Relationship Manager. Assist Relationship Manager with the completion/compilation of the Credit Approval Package. Also, ensure conditions of approval have been met before the loan closes. Coordinate preparation of loan and letter of credit packages including, but not limited to: obtain credit reports, UCC lien searches, OFAC searches, obtain insurance, CIP Borrower and Guarantors, enter transactional data in to the origination system, obtain proper disclosures, ensure proper approval authority, order appraisals and evaluations, surveys, environmental collateral screens, etc. Process loan document packages and prepare for post-closing. Review for completeness. Assisting Relationship Manager(s) with the review of term sheets, commitment letters, credit memos, etc. Assist Relationship Manager with the completion of underwriting workbook. Coordinating loan closings with Doc Prep, customers, attorneys, and Relationship Manager. Facilitate (if necessary) routine loan disbursements for commercial construction loans and lines of credit as well as other general ledger functions for Relationship Manager(s) and customers. Maintaining and updating BUILT for residential construction (if applicable). Coordinating with Residential or Commercial Construction departments when appropriate. Assist in preparation of loan modifications using the bank's form. Clear all documentation exceptions in a timely manner. Pulls and distributes daily/weekly/monthly reports as necessary. Interface with credit department regarding spreads and analysis requests. Works with Relationship Manager to ensure overdraft items are worked daily. Tracks annual reviews, renewing/maturing loan, lines of credit, and letters of credit and notifies action needed each month to Relationship Manager. Maintain Notary License. Request (either through customer or Relationship Manager) updated financial information such as tax returns, financial statements, receivables and inventory, borrowing base certificates, etc. Performs other related duties as assigned Adhere to all rules and regulations applicable to this position. Customer Service: Greet and assist customers in person and by telephone, fax or electronic mail. Meet with customers to assist with loan closings at Relationship Manager's request. Work as a team internally and across departments. Maintains good working relationship with offices, credit administration, loan operations, deposit services, and mortgage. Business Development: Take advantage of sales opportunities by promoting HomeTrust's products and services. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank North Carolina, USA
Sep 12, 2017
The Commercial Loan Closing Specialist assists in the preparation of all loan documents associated with commercial closings and facilitates the closing through the commercial banking associates, lenders, and outside counsel. Support critical policy and procedures as well as federal and state regulations to ensure an efficient documentation practice, loan document review system, and other critical risk management activities needed to minimize credit, documentation and operational risks in commercial lending This position will require guidance from the Commercial Loan Documentation Manager in terms of reviewing Attorney prepared closing documents and formulating recommendations of structure within the loan processing system, which may include complex transactions in addition to general discussions relating to the loan requests. General Qualifications Education : High School Diploma or equivalent required. Two to four year degree in business or related field with accounting and/or finance courses preferred. Experience : A minimum of three years' experience in preparing and reviewing commercial loan documents and/or paralegal experience tied to commercial loan closings. Experience with LaserPro is also preferred. Skills Proficient administrative and organization skills. Well developed human relations skills with emphasis on written and verbal business communication. Ability to understand and execute on policy and procedures, with an understanding of when to make exceptions. Effective time management skills. Ability to prioritize duties and work independently. Ability to meet designated deadlines while remaining flexible to changing assignments. Self-motived with attention to detail. Knowledge of basic legal concepts with an emphasis on real estate transactions is helpful. Competent use of a personal computer. Key Accountabilities Establish loan documentation packages for commercial loans, which may include complex transactions using information compiled by external and internal staff assuring completeness and accuracy Establish loan document packages for Modifications, Renewals, and Extensions assuring completeness and accuracy Review and finalize agent Order Flood Certifications Ensure compliance with FEMA regulations Review customer identification records and Corporate documents Review UCC Search Prepare UCC financing statements Ensure required fees are collected and documented in closing package Ensure compliance with HMDA/CRA eligibility regulations Review preliminary closing documents including hazard, liability, builder's risk, and/or flood insurance declarations, Title Commitments, Closing Protection Letters, Settlement Statements, etc. Fund loan closing transactions using wire transfer Research commercial transaction related items from loan officers, assistants, and commercial team members Perform other duties as assigned EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank North Carolina, USA
Sep 08, 2017
Responsible for performing all aspects of the Lock Desk, including locking all rates on all residential mortgage loans, completing all change requests for current rate locks and extending or withdrawing locks as necessary both in the loan operating system and investor websites. Maintains the Bank's loan pipelines for all investors used by the Bank. Processes all key disclosure documents. Responsible for documents being prepared accurately and delivered to the customer in the allotted regulatory time-frame. Specific Job Functions: Promotes the growth and prosperity of the Bank by professionally serving the needs of customers. Processes all required initial disclosures and re-disclosures on residential mortgage applications. Responsible for preparing disclosure documents accurately and timely based on regulatory timeframes. Maintains a thorough understanding of policies and compliance guidelines pertaining to disclosures. Communicates with lending personnel to verify discrepancies in loan files prior to issuing disclosures. Retrieves information from files to answer internal and external questions regarding disclosures. Reviews lock requests and locks rates accordingly. Responsible for forwarding rate lock information to appropriate parties. Process updates on locks as requested. Re-lock rates when necessary. Withdraw locks as requested or needed. Cross-trains in other areas of the department when time permits. Performs other duties as requested. Knowledge/Skills Required : Knowledge of all HomeTrust Bank mortgage loan products and services. General knowledge of Bank deposit services. Thorough knowledge of loan processing functions and related requirements and procedures. Excellent attention to detail. Above average organizational and communications skills. Successful completion of in-house training program (if available) or approved outside training program. Familiarity with all federal and state banking regulations pertaining to lending and consumer compliance, including fair lending laws. Physical and Mental Qualifications : Ability to understand, and use Bank policies and procedures to ensure operational efficiency and regulatory compliance. Ability to communicate positively and effectively one-on-one and in small group meetings or presentations. Ability to understand and/or convey detailed or important instructions or ideas accurately and quickly if necessary. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Must be bondable. Personal Traits : Presents a professional, business-like manner and appearance. Ability to carry out detailed instructions and to resolve loan and or customer related problems satisfactorily. Focus/desire to serve customer needs and provide excellent customer service. Technically savvy, detail and task oriented. Job Requirements : Two to four year degree in business or related field. Knowledge of real estate or real estate transactions and compliance guidelines. Knowledge of legal terminology is preferred. A minimum of two years data entry experience and familiarity with loan operations are required. Two to four years-experience in real estate law office or bank mortgage closing department is preferred. Proficiency with utilizing computer applications such as Microsoft Word, Microsoft Excel and Microsoft Outlook. Good human relations skills in dealing with attorneys, title companies, and other business professionals. Must be able to prepare documents accurately and timely with sensitivity to meeting branch customer needs. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Roanoke, VA, USA
Aug 29, 2017
Location: 5002 Williamson Rd. NW, Roanoke, VA 24012 Hours : Scheduled for 25 hours per week during the hours of 8:30 - 5:00 Mon - Thurs and 8:30 - 6:00 Fri The Part-Time Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service in English / Spanish. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test . specific job functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the Customer Service Representative desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Customer Service Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. knowledge/skills required : Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Personal traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. job requirements : High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Above average PC and technology skills. Ability to use applicable software and operation branch automation systems . EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Waynesville, NC 28786, USA
Aug 23, 2017
Location: 800 Russ Avenue, Waynesville, NC 28786 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Friday; possible Saturday shifts, 9:00 - 12:00, drive-thru only The Part- Time Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the Customer Service Representative desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Customer Service Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required : Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Personal traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Jefferson City, TN, USA
Aug 23, 2017
Location : 156 East Braodway, Jefferson City, TN 37760 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Friday The Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the Customer Service Representative desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Customer Service Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required : Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Personal traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Johnson City, TN, USA
Aug 19, 2017
Location : 1907 North Roan St., Johnson City, TN 37601 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Friday; possible Saturday shifts, 9:00 - 12:00, drive-thru only The Part- Time Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the Customer Service Representative desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Customer Service Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required : Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Personal traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Asheville, NC, USA
Aug 19, 2017
Location : 10 Woodfin St., Asheville, NC 28801 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Friday; possible Saturday shifts, 9:00 - 12:00, drive-thru only The Part- Time Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the Customer Service Representative desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Customer Service Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required : Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Personal traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Clyde, NC 28721, USA
Aug 19, 2017
Location: 8583 Carolina Blvd., Clyde, NC 28721 Hours : ***This 25 hour per week role is scheduled during the window of 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Friday; The Part-Time Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the Customer Service Representative desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Customer Service Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required : Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Personal traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Weaverville, NC 28787, USA
Aug 19, 2017
Location: 5 Northridge Commons Parkway, Weaverville, NC 28787 Hours : ***This 20 hour per week role is scheduled during the window of 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Friday; Ocasional Saturday hours from 9-12, drive-thru only The Part-Time Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the Customer Service Representative desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Customer Service Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required : Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Personal traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Asheville, NC, USA
Aug 19, 2017
Location: 1900 Ridgefield Blvd, Asheville, NC 28806 The Loan Closing Supervisor is responsible for directing and managing the daily performance and productivity of the Closing and Post-Closing teams while ensuring loan closings are coordinated in a consistent manner and completed according to established regulatory requirements, policies and procedures. Responsible for ensuring loan files are completed during the Post-Closing process with all regulatory, credit and closing documents in a timely manner. Ensures the work of the Closing and Post-Closing teams is timely and compliant with regulatory requirements. Works with the Processing Supervisor, Underwriting Manager and Secondary Market Supervisor to ensure customer service, closing deadlines and delivery timeframes are met. Specific Job Functions: Promotes the growth and prosperity of the Bank by professionally serving the needs of customers. Performs daily pipeline reviews for the Closing and Post-Closing teams. Responsible for the Closing teams timely delivery of loan closing documents to Settlement Agents for loan closings. Works with the Closing and Post-Closing teams to ensure company, investor, agency and mortgage insurer procedures and standards are executed. Interprets and implements guidelines for the Closing and Post Closing team that are cohesive with investor, agency, federal and state requirements. Educates and updates the Closing and Post-Closing team on regulatory guidelines and company policies. Responsible for training the Closing and Post-Closing teams. Provide guidance and expertise to personnel on mortgage lending concepts and practices. Manages the quality, production, deadlines and Service Level Agreement of the Closing and Post-Closing teams. Manage, approve and maintain staff schedules; ensure appropriate daily staffing and monitor overtime to maintain profitability and productivity. Assist Mortgage Fulfillment Manager to develop, implement and maintain efficient process flows conducive to federal and state compliance regulations. Performs other duties as requested. Knowledge/Skills Required : Thorough understanding of TILA-RESPA Integrated Disclosure Rule, Real Estate Settlement Procedures Act and Truth-in-Lending Act. Excellent attention to detail. Above average organizational and communications skills. Familiarity with federal and state banking regulations pertaining to lending and consumer compliance, including fair lending laws. Personal Traits : Presents a professional, business-like manner and appearance. Ability to carry out detailed instructions and to resolve loan and or customer related problems satisfactorily. Focus/desire to serve customer needs and provide excellent customer service. Technically savvy, detail and task oriented. Job Requirements : High school diploma or equivalent. Two to four year degree in business related field preferred or a combination of experience and education. 5-7 years of mortgage closing experience 2-3 years of supervisory experience Exposure to retail or wholesale originations, underwriting, closing and title insurance needed . EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Greenville, SC, USA
Aug 11, 2017
Location : 499 Woodruff Rd, Greenville, SC 29607 Hours : ***This 20 hour per week role is scheduled during the window of 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Friday; The Part-Time Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the Customer Service Representative desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Customer Service Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required : Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Personal traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Vinton, VA 24179, USA
Aug 05, 2017
Location : 201 South Pollard St., Vinton, VA 24179 Hours : ***This 20 hour per week role is scheduled during the window of 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Friday; Saturdays 9-12 The Part-Time Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the Customer Service Representative desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Customer Service Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required : Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Personal traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Eden, NC 27288, USA
Jul 28, 2017
Location: 106 South Van Buren Rd., Eden, NC 27288 Hours : ***This 20 hour per week role is scheduled during the window of 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Friday The Part-Time Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the Customer Service Representative desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Customer Service Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required : Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Personal traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Cherryville, NC 28021, USA
Jul 27, 2017
Location: 100 West Main St., Cherryville, NC 28021 Hours : ***This 24 hour per week role is scheduled during the window of 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Friday. The Part-Time Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the Customer Service Representative desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Customer Service Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required : Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Personal traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities