HomeTrust Bank

  • Asheville, NC, United States

HomeTrust Bank’s people make all the difference, and having the right people in the right positions means our customers receive the best service possible.

At HomeTrust, we attract people with top talent, people who have strong financial service industry skills that match the specific positions we need. As importantly, we look for individuals whose values match our values, people who listen, who love to serve, and who give back to their communities. If your values and experience are a good fit, you should consider HomeTrust Bank.

HomeTrust Bank Waynesville, NC 28786, USA
Apr 21, 2018
Location : 800 Russ Ave, Waynesville, NC 28786 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri, 8:30 - 1:00p Sat (This 30 hr per week role could be scheduled any time during the operating hours)**Includes FULL MEDICAL BENEFITS, competitive pay, attractive benefit package with PTO and 401k match!** The Part-Time Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the Customer Service Representative desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Customer Service Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required : Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Personal traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Weaverville, NC 28787, USA
Apr 21, 2018
Location: 5 Northridge Commons Parkway, Weaverville, NC 28787 Hours : This 20 hour per week role will need availability during our operating hours of 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri; 9-12:00 Sat The Part-Time Sales and Service Associate (20 hrs per week) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the Customer Service Representative desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Customer Service Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required : Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Personal traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Asheville, NC, USA
Apr 21, 2018
Location : 1900 Ridgefield Blvd., Asheville, NC 28806 Hours : Part-Time role: Monday 8am - 1pm, Tuesday 8am - Noon, Wednesday 8am - 2pm, Thursday 8am - Noon, Saturday 9am - 3pm The Customer Care Center Specialist I (grade 6) provides technical, general, and professional support to internal and external customers. The CCC Specialist I is involved in daily operations of all Digital Banking systems used by our Personal customers including Automated Telephone Banking, Retail Online Banking, Mobile Banking, and electronic mortgage application. General Qualifications Knowledge: Bachelor's degree in computer or business related field or equivalent work experience. Experience: Two+ years' experience in direct client/customer service. Demonstrated proficiency in computer technologies with understanding of networking concepts, common desktop applications, and hardware. Prior experience with Digital Banking systems recommended. Skills: Strong understanding of Digital Banking systems. General business use of personal computer applications including Microsoft Word, Excel and Internet Explorer. In-depth working knowledge of well-known Internet Browser and Smartphone technologies. Ability to maintain attention to high levels of customer service. Professional and effective communication skills and interpersonal skills. Must be able to assist system users in problem identification and resolution. Analytical and sound decision making skills are necessary. Scope of Decisions and Authority Decisions are the result of reviewing logs, identifying problems and recommending solutions. Work assignments are coordinated through co-workers and supervisor. Sound judgment and good communication skills are essential in responding to user concerns. Accountabilities Promotes the growth and prosperity of the Bank by professionally serving the needs of customers with a focus on top-quality customer service. Responsible for giving appropriate directions to customers regarding support issues. Provide technical and professional support to customers in a friendly and efficient manner. Work with Customer Care Center supervisors and other key personnel to monitor and guarantee the smooth functioning of the Digital Banking systems. In coordination with the Bank's Training Department, the CCC Specialist I provides assistance in training bank personnel on the features and advantages of online banking. Preparing reports for any downtime and detailing root causes. Maintain current industry knowledge of Digital banking concepts, best practices and procedures for best-in-class support solutions. Monitor systems for possible security breaches. Report all suspicious or fraudulent activity to the Customer Care Center Manager or Bank's Information Security Officer. Serve as a communication point, both to receive reports of security incidents from customers and to disseminate vital information to the bank's Information Security Officer about security incidents. In coordination with the Bank's Information Security Officer, document and catalog security incidents. To help prevent incidents from occurring, promote security awareness to our customers and within the bank. Special projects or duties as assigned by Supervisor. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Asheville, NC, USA
Apr 21, 2018
Location : 1900 Ridgefield Blvd., Asheville, NC 28806 The Mortage Loan Processor I is responsible for entering residential loan data into the loan origination system and assembling and verifying loan documents for accuracy. The loan processor will communicate with borrowers as to the status of their application, obtain needed documentation, and verify data. Ensure that residential loan files contain documents with proper signatures, dates and other relevant data. Responsible for managing time sensitive material and meeting deadlines. Helps coordinate the closing process with lenders, borrowers and settlement agents. Specific Job Functions : Comprehensive understanding and implementation of all aspects of all loan policies and bank regulation. Process Conventional, FNMA loans from application to approval. Evaluate a borrower's profile to determine whether or not the borrower qualifies for the program applied. Calculate income, review bank statements, analyze DU findings and process the loan accordingly. Processes residential loan applications.Verifies applicant credit, employment and reserves.Orders additional documentation to complete the loan file. Review and analyze qualifying income documentations, property valuations, assets and credit reports. Orders appraisals, verifications and any other items required for loan approval. Reviews disclosures for completeness and compliance. Responsible for identifying and clearing any/all associated fraud alerts on borrower identity and subject collateral. Maintains communication with borrowers throughout the loan process, assisting them with any questions and notifying them of any additional requirements. Manage pipelines to assure timely execution of duties. Knowledge / Skills Required : General knowledge of Bank deposit and investment products and services. Thorough knowledge of loan processing functions and related requirements and procedures. Excellent attention to detail. Solid oral and written communication skills, with ability to interact effectively with all customers, both internal and external. Excellent organizational and time management skills. Successful completion of in-house training program (if available) or approved outside training program. Familiarity with all federal and state banking regulations pertaining to lending and consumer compliance, including fair lending laws. Personal Traits : Presents a professional, business-like manner and appearance. Energy, drive, ambition. Ability to carry out detailed instructions and to resolve loan and or customer related problems satisfactorily. Learns from mistakes. Focus/desire to serve customer needs and provide excellent customer service. Technically savvy, detail and task oriented. Communicate with borrowers and fellow employees in a manner that shows sensitivity, tact and professionalism. Job Requirements : High school diploma or equivalent. Proficient in Excel, Word, Outlook, with the ability to learn other mortgage-related software programs. Demonstrated communication, telephone and organizational skills. Knowledge of mortgage programs a plus. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Asheville, NC, USA
Apr 21, 2018
Location 1825 Hendersonville Road Asheville, NC 28803 Reports to: Mortgage Lending Manager Supervises: n/a FLSA Status: Non-Exempt Salary Grade: 5 Role Summary Primary responsibilities include the solicitation and origination of Mortgage, real estate related and other HomeTrust Bank loan products. Incumbent counsels borrowers to ensure they acquire a loan product appropriate to their circumstances. Assesses with customer the best options for the customer's needs and makes appropriate recommendations. Analyzes the prospective borrower's income and debt, counsels borrower on credit record or other problems, and pre-qualifies the borrower. Provides disclosures to borrower including Truth in Lending and Good Faith Estimates. Specific Job Functions Originates Mortgage and other real estate related loans, as well as consumer and small business loans. Interviews customers and completes detailed loan application. Prequalifies borrowers using standard underwriting procedures. Counsels customers on home buying and financing process. Develops and maintains personal loan pipeline. Works with Loan Processor to facilitate underwriting and processing phases of loans. Answers telephone and written inquiries concerning active loans and Bank loan offerings. Cross-sells financial institution products and services as appropriate. Knowledge/Skills Required Thorough knowledge of all Bank retail and consumer lending products. Knowledge of all HomeTrust Bank Retail products and services. Knowledge of origination and loan processing functions and related requirements and procedures. Knowledgeable of Bank underwriting guidelines for in-house and secondary market loans. Ability to establish and maintain relationships with builders, real estate agents, etc. Excellent attention to detail, organizational and communications skills. Skilled professional networker. Successful completion of Bank training program(s) for lending (depending on experience and background as a lender). Expectation is to have ability to meet business goals after first 12 months of employment with HomeTrust Bank. Familiarity with all federal and state banking regulations pertaining to lending and consumer compliance, including fair lending laws. Physical and Mental Qualifications Ability to understand, and use Bank loan policies and procedures to support positive customer interactions. Ability to communicate effectively with customers, staff and the general public in a positive, problem solving manner. Ability to listen to and convey accurately and quickly, detailed information, important instructions and/or ideas. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Personal Traits Presents a professional, business-like manner and appearance. Sales and Service aptitude and ability. Earns quick credibility. Outgoing nature with excellent skills at building and maintaining relationships. Highly developed communication and presentation skills. Ability to resolve customer concerns/issues in a positive way. Focus/desire to serve customer needs and provide excellent customer service. Technically savvy and task oriented. Job Requirements High school diploma or equivalent. Prefer 2-4 year degree in related field. At least two years of experience as a retail loan originator, processor, or sales assistant or equivalent experience with a proven sales record. Good basic computer skills. Must be bondable. Valid driver's license required. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Eden, NC 27288, USA
Apr 21, 2018
Location 106 South Van Buren Road Eden, NC 27288 Reports to: Director of Mortgage Lending/Charlotte NC Supervises: n/a FLSA Status: Non-Exempt Salary Grade: 5 Role Summary Primary responsibilities include the solicitation and origination of Mortgage, real estate related and other HomeTrust Bank loan products. Incumbent counsels borrowers to ensure they acquire a loan product appropriate to their circumstances. Assesses with customer the best options for the customer's needs and makes appropriate recommendations. Analyzes the prospective borrower's income and debt, counsels borrower on credit record or other problems, and pre-qualifies the borrower. Provides disclosures to borrower including Truth in Lending and Good Faith Estimates. Specific Job Functions Originates Mortgage and other real estate related loans, as well as consumer and small business loans. Interviews customers and completes detailed loan application. Prequalifies borrowers using standard underwriting procedures. Counsels customers on home buying and financing process. Develops and maintains personal loan pipeline. Works with Loan Processor to facilitate underwriting and processing phases of loans. Answers telephone and written inquiries concerning active loans and Bank loan offerings. Cross-sells financial institution products and services as appropriate. Knowledge/Skills Required Thorough knowledge of all Bank retail and consumer lending products. Knowledge of all HomeTrust Bank Retail products and services. Knowledge of origination and loan processing functions and related requirements and procedures. Knowledgeable of Bank underwriting guidelines for in-house and secondary market loans. Ability to establish and maintain relationships with builders, real estate agents, etc. Excellent attention to detail, organizational and communications skills. Skilled professional networker. Successful completion of Bank training program(s) for lending (depending on experience and background as a lender). Expectation is to have ability to meet business goals after first 12 months of employment with HomeTrust Bank. Familiarity with all federal and state banking regulations pertaining to lending and consumer compliance, including fair lending laws. Physical and Mental Qualifications Ability to understand, and use Bank loan policies and procedures to support positive customer interactions. Ability to communicate effectively with customers, staff and the general public in a positive, problem solving manner. Ability to listen to and convey accurately and quickly, detailed information, important instructions and/or ideas. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Personal Traits Presents a professional, business-like manner and appearance. Sales and Service aptitude and ability. Earns quick credibility. Outgoing nature with excellent skills at building and maintaining relationships. Highly developed communication and presentation skills. Ability to resolve customer concerns/issues in a positive way. Focus/desire to serve customer needs and provide excellent customer service. Technically savvy and task oriented. Job Requirements High school diploma or equivalent. Prefer 2-4 year degree in related field. At least two years of experience as a retail loan originator, processor, or sales assistant or equivalent experience with a proven sales record. Good basic computer skills. Must be bondable. Valid driver's license required. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Greensboro, NC, USA
Apr 21, 2018
Location : Greensboro, NC Market Role Summary Primary responsibilities include the solicitation and origination of Mortgage, real estate related and other HomeTrust Bank loan products. Incumbent counsels borrowers to ensure they acquire a loan product appropriate to their circumstances. Assesses with customer the best options for the customer's needs and makes appropriate recommendations. Analyzes the prospective borrower's income and debt, counsels borrower on credit record or other problems, and pre-qualifies the borrower. Provides disclosures to borrower including Truth in Lending and Good Faith Estimates. Specific Job Functions Originates Mortgage and other real estate related loans, as well as consumer and small business loans. Interviews customers and completes detailed loan application. Prequalifies borrowers using standard underwriting procedures. Counsels customers on home buying and financing process. Develops and maintains personal loan pipeline. Works with Loan Processor to facilitate underwriting and processing phases of loans. Answers telephone and written inquiries concerning active loans and Bank loan offerings. Cross-sells financial institution products and services as appropriate. Knowledge/Skills Required Thorough knowledge of all Bank retail and consumer lending products. Knowledge of all HomeTrust Bank Retail products and services. Knowledge of origination and loan processing functions and related requirements and procedures. Knowledgeable of Bank underwriting guidelines for in-house and secondary market loans. Ability to establish and maintain relationships with builders, real estate agents, etc. Excellent attention to detail, organizational and communications skills. Skilled professional networker. Successful completion of Bank training program(s) for lending (depending on experience and background as a lender). Expectation is to have ability to meet business goals after first 12 months of employment with HomeTrust Bank. Familiarity with all federal and state banking regulations pertaining to lending and consumer compliance, including fair lending laws. Physical and Mental Qualifications Ability to understand, and use Bank loan policies and procedures to support positive customer interactions. Ability to communicate effectively with customers, staff and the general public in a positive, problem solving manner. Ability to listen to and convey accurately and quickly, detailed information, important instructions and/or ideas. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Personal Traits Presents a professional, business-like manner and appearance. Sales and Service aptitude and ability. Earns quick credibility. Outgoing nature with excellent skills at building and maintaining relationships. Highly developed communication and presentation skills. Ability to resolve customer concerns/issues in a positive way. Focus/desire to serve customer needs and provide excellent customer service. Technically savvy and task oriented. Job Requirements High school diploma or equivalent. Prefer 2-4 year degree in related field. At least two years of experience as a retail loan originator, processor, or sales assistant or equivalent experience with a proven sales record. Good basic computer skills. Must be bondable. Valid driver's license required. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Farragut, TN, USA
Apr 21, 2018
Location 11916 Kingston Pike Farragut, TN 37934 Reports to: SVP/Director of Mortgage Lending (Charlotte) Supervises: n/a FLSA Status: Non-Exempt Salary Grade: 5 Role Summary Primary responsibilities include the solicitation and origination of Mortgage, real estate related and other HomeTrust Bank loan products. Incumbent counsels borrowers to ensure they acquire a loan product appropriate to their circumstances. Assesses with customer the best options for the customer's needs and makes appropriate recommendations. Analyzes the prospective borrower's income and debt, counsels borrower on credit record or other problems, and pre-qualifies the borrower. Provides disclosures to borrower including Truth in Lending and Good Faith Estimates. Specific Job Functions Originates Mortgage and other real estate related loans, as well as consumer and small business loans. Interviews customers and completes detailed loan application. Prequalifies borrowers using standard underwriting procedures. Counsels customers on home buying and financing process. Develops and maintains personal loan pipeline. Works with Loan Processor to facilitate underwriting and processing phases of loans. Answers telephone and written inquiries concerning active loans and Bank loan offerings. Cross-sells financial institution products and services as appropriate. Knowledge/Skills Required Thorough knowledge of all Bank retail and consumer lending products. Knowledge of all HomeTrust Bank Retail products and services. Knowledge of origination and loan processing functions and related requirements and procedures. Knowledgeable of Bank underwriting guidelines for in-house and secondary market loans. Ability to establish and maintain relationships with builders, real estate agents, etc. Excellent attention to detail, organizational and communications skills. Skilled professional networker. Successful completion of Bank training program(s) for lending (depending on experience and background as a lender). Expectation is to have ability to meet business goals after first 12 months of employment with HomeTrust Bank. Familiarity with all federal and state banking regulations pertaining to lending and consumer compliance, including fair lending laws. Physical and Mental Qualifications Ability to understand, and use Bank loan policies and procedures to support positive customer interactions. Ability to communicate effectively with customers, staff and the general public in a positive, problem solving manner. Ability to listen to and convey accurately and quickly, detailed information, important instructions and/or ideas. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Personal Traits Presents a professional, business-like manner and appearance. Sales and Service aptitude and ability. Earns quick credibility. Outgoing nature with excellent skills at building and maintaining relationships. Highly developed communication and presentation skills. Ability to resolve customer concerns/issues in a positive way. Focus/desire to serve customer needs and provide excellent customer service. Technically savvy and task oriented. Job Requirements High school diploma or equivalent. Prefer 2-4 year degree in related field. At least two years of experience as a retail loan originator, processor, or sales assistant or equivalent experience with a proven sales record. Good basic computer skills. Must be bondable. Valid driver's license required. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Roanoke, VA, USA
Apr 21, 2018
Location 316 South Jefferson St Roanoke, VA 24011 Reports to: SVP/Director of Mortgage Lending (Charlotte) Supervises: n/a FLSA Status: Non-Exempt Salary Grade: 5 Role Summary Primary responsibilities include the solicitation and origination of Mortgage, real estate related and other HomeTrust Bank loan products. Incumbent counsels borrowers to ensure they acquire a loan product appropriate to their circumstances. Assesses with customer the best options for the customer's needs and makes appropriate recommendations. Analyzes the prospective borrower's income and debt, counsels borrower on credit record or other problems, and pre-qualifies the borrower. Provides disclosures to borrower including Truth in Lending and Good Faith Estimates. Specific Job Functions Originates Mortgage and other real estate related loans, as well as consumer and small business loans. Interviews customers and completes detailed loan application. Prequalifies borrowers using standard underwriting procedures. Counsels customers on home buying and financing process. Develops and maintains personal loan pipeline. Works with Loan Processor to facilitate underwriting and processing phases of loans. Answers telephone and written inquiries concerning active loans and Bank loan offerings. Cross-sells financial institution products and services as appropriate. Knowledge/Skills Required Thorough knowledge of all Bank retail and consumer lending products. Knowledge of all HomeTrust Bank Retail products and services. Knowledge of origination and loan processing functions and related requirements and procedures. Knowledgeable of Bank underwriting guidelines for in-house and secondary market loans. Ability to establish and maintain relationships with builders, real estate agents, etc. Excellent attention to detail, organizational and communications skills. Skilled professional networker. Successful completion of Bank training program(s) for lending (depending on experience and background as a lender). Expectation is to have ability to meet business goals after first 12 months of employment with HomeTrust Bank. Familiarity with all federal and state banking regulations pertaining to lending and consumer compliance, including fair lending laws. Physical and Mental Qualifications Ability to understand, and use Bank loan policies and procedures to support positive customer interactions. Ability to communicate effectively with customers, staff and the general public in a positive, problem solving manner. Ability to listen to and convey accurately and quickly, detailed information, important instructions and/or ideas. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Personal Traits Presents a professional, business-like manner and appearance. Sales and Service aptitude and ability. Earns quick credibility. Outgoing nature with excellent skills at building and maintaining relationships. Highly developed communication and presentation skills. Ability to resolve customer concerns/issues in a positive way. Focus/desire to serve customer needs and provide excellent customer service. Technically savvy and task oriented. Job Requirements High school diploma or equivalent. Prefer 2-4 year degree in related field. At least two years of experience as a retail loan originator, processor, or sales assistant or equivalent experience with a proven sales record. Good basic computer skills. Must be bondable. Valid driver's license required. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank North Carolina, USA
Apr 21, 2018
Location : 71 Market St., Asheville, NC (position may be remote: in an existing HTB market location only) Hours : 8:30 - 5:00 Mon - Thurs; 8:30 -6:00 Friday Incumbent will represent HomeTrust Bank with companies of greater than 1MM in gross revenue and/or 25+ employees. Role is required to be an effective self-sourcer of At Work Business. Position works closely and collaboratively with Commercial, Retail and Treasury Services Lines of Business. Position is responsible for facilitating the set up and leading the onsite 'At Work' Meetings. This position is responsible for supporting the effective sales efforts of the retail, commercial and business banking teams to successfully market and secure business on site activities within the footprint. Specific Job Functions : Self-sourcing new HTAW companies and new customer relationships to HomeTrust Bank. Primary HTAW liaison for commercial and business banking teams for referrals. Schedule and execute effective on-site activities. Promotes the growth and prosperity of the bank by professionally serving the needs of customers. Generates revenue by establishing new HTAW customer relationships and deepening and enhancing new customer relationships. Uncover the needs of the customer and identify solutions that will be a mutually beneficial pairing for the customer and the Bank. Focuses efforts on companies with more than 1MM in gross revenue and more than 25 employees. Identify potential relationships through individual center of influence and/or through relationships within the retail/commercial business unit. Utilize effective, engaging, and consultative sales techniques to present solutions to customers Maintains a working knowledge of the complete line of products and services offered both at HomeTrust and with competitors. Works cross-functionally to enhance, expand, and/or tailor products and offerings as needed. Calls on existing and prospect accounts to determine their potential plans and needs to confirm continuing product penetration and customer satisfaction. Establishes long-term relationships with Commercial and Branch Relationship Officers. Facilitates the transition of new At Work customer relationships to the retail team. Provides recognition and email communication to reinforce activities and specific behaviors for success. Partner with HomeTrust At Work Sales Manager to lead team strategy discussions, training workshops and provide program updates at company and team meetings as requested. Organize events to promote HomeTrust Bank retail offerings. Be involved in the community representing HomeTrust Bank. Performs other duties as requested. Knowledge/Skills Required : Skilled sales professional with thorough knowledge of the sales/service process. Demonstrated ability to develop new business from a variety of leads as well as primarily directly source prospects. Exceptional consulting skills; ability to probe and listen to help clarify inquires. Proven sales calling background to provide quality, relationship oriented responses to customer needs. Strong analytical skills and ability to assimilate complex information and problem solve Thorough knowledge of all HTB retail consumer products and services. Excellent attention to detail, organizational and communications skills. Successful completion (as required) of in-house training programs (if available), or approved outside training programs. Physical and Mental Qualifications : Ability to understand, and use Bank policies and procedures to support positive customer interactions. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to listen to and/or convey detailed or important instructions or ideas accurately, or quickly. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Personal Traits : Presents a professional, business-like manner and appearance. Sales and Service aptitude and ability. Earns quick credibility. Ability to self source and prioritize viable leads for the At Work program Is proactive, confident and proficient in contacting business decision makers, gaining commitment to an appointment and setting up onsites. Highly customer oriented and responsive. Highly effective verbal and written communication skills Demonstrated team player Ability to work independently with strong initiative and results orientation Excellent skills at building and maintaining relationships, both internally and externally. Highly developed communication and presentation skills. Ability to resolve customer concerns/issues in a positive way. Demonstrated ability to offer creative solutions to obstacles or problems Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : Four-year degree in business related field preferred. Minimum 3 years of experience in an outbound, sales role. Strong preference for experience in a retail relationship management position at a financial institution. Demonstrated experience and success in making qualified referrals to other lines of business. Intermediate to advanced level technical skills. Skilled with PowerPoint, Excel, Outlook and online banking platforms and offerings. Valid driver's license Requires up to 50% travel within HTB footprint; up to 25% could be overnight travel, depending on homebase location. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Asheville, NC, USA
Apr 21, 2018
Location: 324 Ridgefield Court Asheville, NC 28806 Position Summary: The Chief Human Resources Officer (CHRO) is responsible for the oversight and execution of the Bank's Human Resources (HR) function, including developing and executing effective strategies to attract, develop, reward and retain outstanding employees. The CHRO collaborates with the Chief Executive Officer (CEO), Board of Directors and senior leadership to build, reinforce, and safeguard the organizational culture to exceed our customers' and employees' expectations. The CHRO will provide a vision and value proposition for Human Resources as well as advice, counsel and guidance in creating an enduring, highly-productive, ethical, engaged, customer-focused and results-oriented organization. Strategic Activities: Champions the Mission and Culture - continues to build and strengthen the unique culture of HomeTrust Bank to support high performance, execution, and continuous improvement, while empowering our people, developing them to realize their potential and creating an environment of aspiration vs. intimidation that drives engagement, passion and competitive advantage. Maintains a HR function that executes with accuracy and efficiency and delivers value in support of the Bank's strategic plan. Develops and executes an effective Internal Communications Plan that: Informs and energizes the employees, Continuously builds our culture and, Communicates the Bank's strategic plan, how each person's job contributes to the execution of the plan and the quarterly results achieved. Delivers acquisition due diligence and integration of people and cultures. Essential Functions and Responsibilities: Provides leadership and stewardship of progressive and scalable HR principled leadership recruitment employee relations recognition retention succession planning talent management and development engagement benefits compensation payroll health and wellness offerings HRIS and effective execution of all related operational and compliance requirements. Establishes and implements human resources plans and strategies to attract, develop, reward and retain outstanding employees to achieve the Bank's vision and strategic plan. Drives the development of strategic total compensation offerings, programs and practices, ensuring market competitiveness by considering relevant trends and returns on investment. Develops recommendations and advocates support for improvements and changes, as appropriate. Works with the CEO in setting the overall Executive and Director's compensation plan philosophy, design elements, practices and creation of employment, compensation, change in control and other agreements, for periodic review and approval. Responsible for staying current with compensation related SEC reporting, governance and regulatory requirements and changes. Prepares the Compensation Discussion and Analysis (CD&A) disclosure for executive compensation. Responsible for the administration of non-qualified benefit plans (SERPs, Deferred Compensation, etc.) and Executive Compensation issues related to IRC 162m, 409A and 280G. Manages and builds support for the organization's diversity and inclusion efforts. Collaborates with the management team to develop succession and workforce planning at all levels. Facilitates employee development to acquire the necessary skills to advance; with focus on developing talent bench strength and providing ongoing coaching, development experiences and mentoring of leadership and talent. Leads commitment to the Bank's reputation as a Top Place to Work through regular listening and response through employee feedback surveys, action-planning and follow-though for improvement. Functions as a tactical business advisor to the CEO, senior management and the Compensation Committee as it pertains to overall human resources, compensation, compliance, talent management, succession planning and mergers and acquisitions. Advocates long-term success through growth, a positive company reputation and favorable financial performance by encouraging ongoing learning, aligning goals with the business strategies and honoring team behaviors that are consistent with the core values. Manages the KSOP (401k and ESOP) and oversees the administration and fiduciary requirements, while maximizing the value of the benefit to all employees through education and communication. Oversees the budget process and cost efficiencies for HR, including general ledger items: salaries, benefits, variable and sales incentives, technology and vendor costs and monitors monthly variances and reporting, including turnover management. Partners with the executive team to finalize incentive plan offerings and monitors progress against plan goals. Leads initiatives with a mind-set of caring, consideration, continuous improvement, relationship building, and accountability for results, engagement and success. Oversees the preparation and reporting requirements for: governmental agencies, external and internal auditors, fiduciary and insurance service providers and internal departments, as needed. Integrates all HRIS functions for efficient data management and reporting, assuring we are meeting the reporting needs of the Bank. Acts as a liaison to the Bank's employment legal counsel on various matters. Manages, updates and implements Affirmative Action and Equal Opportunity programs. Oversees the completion and filing of regulatory compliance reports on federal, state and local levels. Actively promotes the Bank's brand, internally and externally, and serves as a business leader and partner through participation in community-based and professional organizations. Other: Exceeds internal and external customer expectations. Performs other related duties as assigned. Has great empathy for the line of business leader challenges and will actively engage these leaders in supporting and helping address their business challenges and opportunities. They will be viewed as a valued voice in the discussion of how to create balanced value for all stakeholders and drive higher business performance. Understands and embraces the usage of technology in the human resource profession, and will actively create new efficient and user-friendly processes that leverage the power of digital technology, social media, cloud applications and analytics. The CHRO will use clear process metrics to gauge success in their innovation and automation programs. Requirements: (knowledge, skills, abilities, and education and/or experience): Knowledge: Advanced understanding of HR and banking including: industry regulations, labor trends, strategy development, planning and policy design, interpretation and application. Comprehensive knowledge of HR compliance with applicable federal and state laws. Knowledge and experience with change management in a growing, publically traded company. Has thorough knowledge and proven experience with HR systems, design, analysis, software, and reporting. Has significant experience leading mergers and acquisitions, including due diligence and post-acquisition integration. Skills (including language, mathematical, reasoning, and computer skills) Demonstrated strong leadership skills that are ethical, flexible, nimble and able to deal with ambiguity. Capable of influencing others and offering insights on people, culture and business strategies. Effective communication to share key HR insights with senior leaders, the Board of Directors and other partners. Maintains a high level of confidentiality in all matters. Exceptional written and oral communication and presentation skills. Ensures accuracy of all data and analysis in spreadsheets and presentations. MS Office (Word, Excel and PowerPoint) HRIS (UltiPro or similar) Learning Management System FiServ Banking Applications Abilities: Must demonstrate strong communication and interpersonal skills, effective management and leadership skills, a strong customer service focus, and a demonstrated commitment to diversity. Ability to initiate change and lead improvement efforts through innovative ideas and technology, and to create, implement, administer and evaluate best practices in human resources programs and services. Ability to interact, collaborate, and communicate with all levels, including internal executive-level leadership, outside Directors, senior-level business partners, peers, colleagues and others to effectively build strong working relationships. Demonstrates sound judgment with common sense approach to doing business. Thinks independently, solves problems, and identifies alternative solutions. Ability to meet deadlines and manage projects and processes to completion. Ability deal directly and effectively with service providers, consultants and other professionals. Bachelor's degree in Business, Human Resources or equivalent. Master's degree in Business preferred. Minimum of ten years progressively responsible experience with a strong understanding and demonstrated application of Human Resources including the ethical, legal, compliance considerations in a publically traded company Experience working with a $2 billion to $10 billion financial services organization. Professional or Senior Professional in Human Resources (PHR or SPHR) or similar designation required. Lominger Competencies: Perseverance Business Acumen Problem Solving Developing Direct Reports and Others Conflict Management Action Oriented Approachability Customer Focus Working Conditions and Physical Requirements: Physical Demands ( The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions ). While performing the duties of this position, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. EOE/Protected Veterans/Indviduals with Disabilities
HomeTrust Bank North Carolina, USA
Apr 21, 2018
VP/Equipment Finance Senior Credit Analyst Reports to: SVP/Senior Credit Officer for Equipment Finance Supervises: N/A FLSA Designation: Exempt Salary Grade: 13 Location: 100 Queens Road, Charlotte NC 28204 Role Summary: Primary objective of this position is to assist Bank Management in maintaining the quality of the Commercial Loan portfolio through the objective analysis of existing and potential customer relationships. This position will underwrite Equipment Finance relationships of varying complexity and provide thorough analysis and risk assessment to determine the risk grade of these businesses, the ultimate repayment ability of the businesses as well as the long term viability of these businesses. Candidate should possess a level of independent expertise sufficient to fully authenticate debt capacity of all different types of borrowers, specifically operating companies, by validating appropriate structure, deciphering both quantitative and qualitative levels of working capital, on and off balance sheet cushions of protection, individualized risk points within each borrowing relationship and appropriately focused assessment of risk as it relates to management depth and breadth as well as applicable industry and regulatory risk points. Candidate will formulate and utilize their conclusions to make appropriate recommendations to the EF Senior Credit Officer regarding approval, denial or modification of lease and loan requests. Candidate will ensure the request is consistent with Equipment Finance Credit policy and make recommendations to strengthen the request and mitigate the risk. The EF Credit Analyst will work with the SCO of Equipment Finance, and will play an integral role in collaborating with the Equipment Finance production staff to help achieve the department's loan/lease production and fee income goals while simultaneously adhering to the bank's risk tolerance appetite, and corporate credit culture. The EF Credit Analyst will make market calls periodically, collaborate closely with the Equipment Finance production team and provide guidance, coaching and mentoring as needed with the lesser-experienced equipment finance sales managers. Specific Job Functions: Strong partnership with the Equipment Finance SCO and the EF Director and all positions within the Equipment Finance Division. Work closely with the EF Regional Sales Managers in support of the division's loan growth objectives while prudently assessing credit risk and structuring loans in accordance with policy.. Review and determine appropriate risk assessment of equipment finance requests including an appropriate level of analysis of the borrower's business, management, industry and financial condition of borrower to ensure credit is appropriately underwritten and structured. Provide guidance/mentoring to both credit support personnel and production staff on risk management issues as requested or deemed appropriate. The Credit Analyst will collaborate with the SCO and the Equipment Finance Director in review of appropriate portfolio performance reports on a monthly basis to assist in the assessment of credit risk and risk ratings within the division's portfolio. This position is tasked with recognizing when a credit request does not meet the bank's risk tolerance appetite and/or needs to be structured differently than what is proposed. The Credit Analyst may discuss credits with Bank Examiners and Loan Reviewers on an as needed and requested basis. Provides assistance in collections, loss mitigation, and asset disposal. Knowledge/Skills Required: Strong organizational skills and ability to prioritize tasks. Ability to work independently. Results oriented Some knowledge of Equipment Finance structures, including loans, Commercial Finance Agreements, EFA's, FMV Leases, TRAC Leases, and other Lease types. Demonstrated leadership skills in determining and recommending appropriate solutions on credit issues, including problem credits. Knowledgeable of Bank underwriting guidelines to include in-depth commercial credit underwriting guidelines. Familiarity with all federal and state banking regulations pertaining to lending and consumer compliance, including fair lending laws. Physical and Mental Qualifications: Ability to understand and use Bank loan policies and procedures to support positive customer interactions. Ability to communicate effectively with customers, staff and the general public in a positive, problem-solving manner. Ability to listen to and convey accurately and quickly, detailed information, important instructions and/or ideas. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Personal Traits: Strong objectivity, interpersonal, communication and listening skills Ability to successful manage and mitigate conflict with minimum noise Ability to develop and maintain relationships. Highly developed communication skills. Able to handle confidential information with the utmost of discretion Job Requirements: Bachelor's degree in business, finance, or other related field Minimum 5 years of commercial credit (C&I) and/or equipment finance underwriting. Three - Five years of Equipment Finance and Leasing experience is preferred. Experience with Direct, Vendor, and Syndication origination channels is preferred. Experience with various leasing systems, such as ASPIRE is preferred. PC proficiency and general comfort level with leveraging technology within the underwriting and approval process. Valid driver's license required EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank North Carolina, USA
Apr 21, 2018
Title: Director of Loan Review Dept/Location: Risk Management, 320 Ridgefield Court, Asheville NC 28806 Reports to: EVP/Chief Risk Officer Supervises: Loan Review Department Staff Salary Grade: 15 Basic Function The Director of Loan Review will be responsible for managing the independent loan review function for the bank and providing objective appraisals of credit risk to bank management. The Director of Loan Review, along with assigned staff, will conduct loan reviews of individual loans and borrowing relationships primarily within the bank's CRE, C&I, & Small Business loan portfolio segments. This position is also responsible for coordinating both internal and externally engaged loan reviews, if necessary, to ensure the bank's loan review strategy and portfolio coverage goals are achieved. Loan reviews will focus on ensuring that asset quality is accurately assessed within the bank's credit portfolio. Additionally, loan reviews will serve to identify emerging trends and potential points of weakness in the bank's credit risk management practices, including adherence with credit policies and servicing guidelines. Credit risk assessments will be reported to the Board of Directors as requested by the Chief Risk Officer. Accountabilities Accountable for the development, management and execution of the bank's overall loan review strategy. Develops the bank's overall loan review strategy Manages assigned department staff to execute the loan review strategy Identifies periodic external/third party loan reviews in conjunction with in-house loan reviews as needed to achieve the bank's strategy with respect to overall portfolio coverage, review scope, and targeted risk-based samples Coordinates loan review schedules with safety and soundness examinations and audits to minimize overlap of loan review dates and sample selection where appropriate. Performs, and directs staff to perform, regular risk-based loan portfolio reviews on borrowing relationships within the CRE, C&I, and Small Business loan portfolios. Reviews the accuracy and thoroughness of loan documentation to ensure lien perfection and enforceability on reviewed loans Validates the accuracy of credit grades, impairments, charge-offs, accrual and TDR status Reviews compliance with credit approval requirements, loan covenants, underwriting guidelines, and servicing guidelines Identifies potential problem loans for Special Assets management Prepares summary write-up supporting assessment of key factors such as risk grade, repayment performance and ability, underwriting and documentation adequacy, accrual and TDR status As part of the loan review strategy, evaluates the effectiveness of credit policies and processes. Identifies potential weaknesses in credit policies or processes and formulates recommendations for strengthening policies and processes where needed Evaluates the effectiveness of processes in meeting the requirements set forth in policy Evaluates the adequacy and effectiveness of tracking systems for exceptions and financial documents Validates the appropriate use of credit approval authority Assesses the effectiveness of workout plans and problem loan management Serves as the primary contact for the credit related portion of audits and examinations Performs other duties and participates in special lending and credit related projects as directed by the Chief Risk Officer Prepares executive summary reports regarding loan review results and presents to senior management, the Board and/or the Audit, Compliance and Enterprise Risk Committee (ACER) Prepares other trend reports at the direction of the Chief Risk Officer COMPLIANCE: Performs assigned responsibilities in compliance with all job-relevant legal and regulatory requirements Maintains current operating knowledge of all job-relevant legal and regulatory requirements through the successful completion of mandatory compliance and regulatory training and attendance at all mandatory regulatory compliance activities KEY INTERNAL WORKING RELATIONSHIPS: Key working relationships for the successful performance of duties will include, but are not limited to, the following employees or departments; Credit Administration, Commercial Relationship Managers, Loan Servicing, Line of Business Managers, Compliance, and Internal Audit Maintains industry research and expertise on assigned industries as directed KNOWLEDGE AND SKILLS: Ability to multi-task, prioritize responsibilities, and work well under pressure with minimal supervision Familiarity with all federal and state banking regulations pertaining to lending and commercial compliance, including fair lending laws Knowledge of commercial lending practices, policies, and procedures Ability to understand, and use Bank policies and procedures to ensure operational efficiency and regulatory compliance Ability to communicate positively and effectively one-on-one and in small group meetings or presentations Ability to understand and/or convey detailed or important instructions or ideas accurately and quickly if necessary Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority Strong objectivity, interpersonal, communication and listening skills Ability to successfully manage and mitigate conflict Ability to develop and maintain relationships Able to handle confidential information with the utmost of discretion JOB REQUIREMENTS : Bachelor's degree in Accounting, Finance, or other business related field. 12+ years of experience in banking, a Federal regulatory agency, or a state banking commission with an emphasis in commercial and business credit administration and risk management. Demonstrated competency with personal computer use, with intermediate to advanced level proficiency with Excel Must be bondable. Ability to travel with occasional overnight travel (less than 10-15%) EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Asheville, NC, USA
Apr 21, 2018
Location : 330 Ridgefield Ct., Asheville, NC 28805 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri The Deposit Operations Department is responsible for providing quality customer service to the bank's customers and all the retail offices, as well as carry out the daily operational responsibilities of servicing deposit accounts. This position will perform a variety of clerical duties related to Deposit Operations, provide a wide range of support to Deposit Operations Management to include reviewing, processing and updating daily work. This specialist role will be largely involved with new account verification. Specific Department Functions: Promotes the growth and prosperity of the Bank by professionally serving the needs of customers and retail bank employees. Effectively prioritizes internal and external requests, building strong relationships between operations and the entire bank. Provides excellent customer service, delivering support and answering internal and external inquiries. Takes ownership of problem resolution on all deposit products including identifying the issue, resolving and following up with customer to ensure satisfaction. Assists with reviewing, processing, and performing daily operational duties. Balance report totals to general ledger totals daily, locating and correcting errors Assists with processing daily wires. Exception item processing. Processes and reviews daily ACH activity. Administers the bank's ATM/Debit Card program, including issuance of cards and analysis of fraudulent transactions.Ensures compliance with Visa regulations. Assist with debit card questions, maintenance, fraud review and analyze patterns for fraud prevention Reviews new account reports and documentation. Reviews customer maintenance of bank records, including ownership and address changes. Assist in processes levies/garnishments. Researches records and provides documentation in response to subpoenas/court orders. Monitors Reg D excessive transactions and takes appropriate action. Processes returned checks and prepares appropriate customer notices. Develop and maintain an in-depth knowledge of bank products, services, department procedures and policies, and regulations to ensure accurate handling of customer's inquiries. Comply with all federal, state, and local regulatory rules and regulations governing financial institutions as well as all company policies and procedures. Complete and pass all required regulatory compliance training as assigned Assist manager(s) with research and projects related to Deposit Operations products, processes and procedures. Cross train to perform other functions and duties assigned in Deposit Operations as needed Knowledge/ Skills R equired : Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Ability to prioritize duties and work independently while remaining flexible to changing assignments. Demonstrated ability to handle multiple tasks simultaneously, work under pressure and manage competing deadlines while maintaining a positive attitude. Excellent attention to detail and organization. Good communications skills with emphasis on listening and problem solving skills. Ability to meet designated deadlines and reprioritize as needed. Physical and Mental Qualifications : Ability to understand, and use Bank policies and procedures to ensure operational efficiency and regulatory compliance. Ability to communicate positively and effectively with customers and bank employees verbally and in writing. Ability to think and act independently within the scope of Bank policy and assigned personal authority. Personal Traits : Excellent analytical, organizational, and self-review skills. Effective interpersonal, communication skills and time management skills. Self-motivated, detail oriented, and strong self-review skills. Job Requirements : High School Diploma or equivalent required, Associates or Bachelors preferred. 3 years' experience in a financial institution preferably in a problem solving, customer service based role. Basic knowledge of accounting, balancing principals and bank operations Demonstrated technology skills, including intermediate proficiency with Microsoft Office Suite Ability to apply proper policies, procedures, and guidelines to determine and prevent fraudulent activity Ability to be flexible with the changing needs of schedules and work hours dependent on volumes and needs of the business unit Must be able to embrace and quickly adapt to change as a result of internal, market or regulatory policy changes EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Asheville, NC, USA
Apr 21, 2018
Location : 330 Ridgefield Ct., Asheville, NC 28805 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri The Deposit Operations Department is responsible for providing quality customer service to the bank's customers and all the retail offices, as well as carry out the daily operational responsibilities of servicing deposit accounts. This position will perform a variety of clerical duties related to Deposit Operations, provide a wide range of support to Deposit Operations Management to include reviewing, processing and updating daily work. Specific Department Functions: Promotes the growth and prosperity of the Bank by professionally serving the needs of customers and retail bank employees. Effectively prioritizes internal and external requests, building strong relationships between operations and the entire bank. Provides excellent customer service, delivering support and answering internal and external inquiries. Takes ownership of problem resolution on all deposit products including identifying the issue, resolving and following up with customer to ensure satisfaction. Assists with reviewing, processing, and performing daily operational duties. Balance report totals to general ledger totals daily, locating and correcting errors Assists with processing daily wires. Exception item processing. Processes and reviews daily ACH activity. Administers the bank's ATM/Debit Card program, including issuance of cards and analysis of fraudulent transactions.Ensures compliance with Visa regulations. Assist with debit card questions, maintenance, fraud review and analyze patterns for fraud prevention Reviews new account reports and documentation. Reviews customer maintenance of bank records, including ownership and address changes. Assist in processes levies/garnishments. Researches records and provides documentation in response to subpoenas/court orders. Monitors Reg D excessive transactions and takes appropriate action. Processes returned checks and prepares appropriate customer notices. Develop and maintain an in-depth knowledge of bank products, services, department procedures and policies, and regulations to ensure accurate handling of customer's inquiries. Comply with all federal, state, and local regulatory rules and regulations governing financial institutions as well as all company policies and procedures. Complete and pass all required regulatory compliance training as assigned Assist manager(s) with research and projects related to Deposit Operations products, processes and procedures. Cross train to perform other functions and duties assigned in Deposit Operations as needed Knowledge/ Skills R equired : Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Ability to prioritize duties and work independently while remaining flexible to changing assignments. Demonstrated ability to handle multiple tasks simultaneously, work under pressure and manage competing deadlines while maintaining a positive attitude. Excellent attention to detail and organization. Good communications skills with emphasis on listening and problem solving skills. Ability to meet designated deadlines and reprioritize as needed. Physical and Mental Qualifications : Ability to understand, and use Bank policies and procedures to ensure operational efficiency and regulatory compliance. Ability to communicate positively and effectively with customers and bank employees verbally and in writing. Ability to think and act independently within the scope of Bank policy and assigned personal authority. Personal Traits : Excellent analytical, organizational, and self-review skills. Effective interpersonal, communication skills and time management skills. Self-motivated, detail oriented, and strong self-review skills. Job Requirements : High School Diploma or equivalent required, Associates or Bachelors preferred. 3 years' experience in a financial institution preferably in a problem solving, customer service based role. Basic knowledge of accounting, balancing principals and bank operations Demonstrated technology skills, including intermediate proficiency with Microsoft Office Suite Ability to apply proper policies, procedures, and guidelines to determine and prevent fraudulent activity Ability to be flexible with the changing needs of schedules and work hours dependent on volumes and needs of the business unit Must be able to embrace and quickly adapt to change as a result of internal, market or regulatory policy changes EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank North Carolina, USA
Apr 21, 2018
Location : 1900 Ridgefield Blvd., Asheville, NC 28806 The Construction Loan Specialist I (Grade 6) monitors and efficiently funds construction loans including residential and commercial single-family properties. Work with borrowers, appraisers and contractors throughout the construction term of loans providing information, follow-up and customer service as needed. Specific Job Functions Review documentation in construction files for any post-closing conditions requiring follow-up with the contractor and/or borrower Set up construction draw file within the construction disbursement software Review Construction Loan Agreements Send construction letter to the borrower Order inspections upon receipt of draw requests from borrowers and/or contractor Responsible for monitoring the disbursement of construction loans to ensure compliance and bank policy is met Verify all documentation necessary for draw requests is received Review inspections when received and prepare draw tickets for approval to release funds Fund draw requests Disburse funds via check or wire to borrower and/or contractor Track insurance to include Builder's Risk and Homeowner's Insurance Monitor completion of construction within the terms of the Note Prepare final Loan Modification Agreements Perform other duties as requested Knowledge/Skills Required General knowledge of Bank deposit and investment products and services Solid oral and written communication skills, with ability to interact effectively with all customers, both internal and external. Demonstrated ability to identify and resolve problems collaboratively and independently Excellent organizational and time management skills Familiarity with federal and state banking regulations pertaining to lending and consumer compliance, including fair lending laws. Personal Traits Presents a professional, business-like manner and appearance. Ability to carry out detailed instructions and to resolve loan and or customer related problems satisfactorily. Possess a strong attention to detail, be well organized and conscientious Focus/desire to serve customer needs and provide excellent customer service. Demonstrated ability to work within time limitations Job Requirements : High school diploma or equivalent Three or more years experience in a residential mortgage production capacity Previous experience in construction lending strongly preferred Strong math skills required EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Asheville, NC, USA
Apr 21, 2018
Location: 1900 Ridgefield Blvd., Asheville, NC 28006 The Business Analyst (grade 9) works with various groups within the organization to gather and examine information to make informed conclusions. Among other duties, the business analyst acts as a facilitator within the Bank to make internal departments more efficient by leading the project team in activities including, but not limited to, documenting business processes and requirements, verifying requirements, and developing training materials. The candidate should have sharp critical-thinking skills, be flexible, highly adaptable and an excellent team player. Specific Job Functions: Develops business case and requirements by conducting interviews and performing analysis to determine business need and requirements, and develop solutions. Critically evaluates information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. Conducts thorough research to determine process inefficiencies, seeks solutions and makes recommendations to improve processes. Understands business issues and opportunities in the context of the requirements and recommends solutions that enable the organization to achieve its goals. Manages day-to-day operational aspect of project and scope to ensure high quality results within defined time and budget schedules. Communicate project status, issues, changes, enhancements, and modifications through written documentation to project stakeholders in such a manner that issues and solutions may be understood. Conducts thorough research to justify product recommendations to support purchasing efforts. Performs other duties as requested. Knowledge/Skills Required : Demonstrated ability to become a quick study by grasping the essence and underlying structure of unfamiliar processes and systems. The ability to successfully apply research methods into system issues and products. Thorough knowledge of business analysis and project management functions and related requirements and procedures. Excellent attention to detail. Above average organizational and communications skills with ability to communicate with end users with various levels of computer skills. Physical and Mental Qualifications : Ability to understand, and use Bank policies and procedures to ensure operational efficiency and regulatory compliance. Ability to communicate positively and effectively one-on-one and in small group meetings or presentations. Ability to understand and/or convey detailed or important instructions or ideas accurately and quickly if necessary. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Personal Traits : Strong analytical and problem solving abilities with demonstrated skill in managing multiple and changing priorities. Excellent analytical, organizational, and self-review skills. Effective interpersonal, communication skills, and time management skills. Highly self-motivated, detail oriented, deadline oriented, and possesses strong self-review skills. Job Requirements : Bachelor's Degree 5-7 years general related experience. Familiarity with quality assurance/quality control, process improvement, and business requirements documentation concepts is required. Proficient in Microsoft applications, e.g. Word, Excel, Outlook, PowerPoint, Visio, and SharePoint. Must be bondable. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Asheville, NC, USA
Apr 21, 2018
Location : 315 Ridgefield Ct, Asheville, NC 28806 This position is responsible for working with the Bank's BSA Officer in ensuring compliance with the Bank Secrecy Act Program (BSA), the bank's Customer Identification Program (CIP) and regulations issued by the Office of Foreign Assets Control (OFAC). This person will also be responsible for processing AML Manager and Fraud Manager alerts and assisting the department with compliance with other deposit-related regulations and other duties as assigned. General Qualifications Knowledge : 2-4 year degree in a business related field. Thorough knowledge of bank products, services, and operations. Prior knowledge of audit techniques is preferable. Familiarity with banking regulations is a plus. Experience : One to two years related work experience preferred. Business office and administrative experience required. Skills : Strong analytical skills required. Must have excellent PC skills with the ability to use varied software applications. Well-developed human relations skills are essential. Scope of Decisions and Authority Because of the sensitive nature of the job, the Compliance Specialist will exercise utmost confidentiality. The specialist will be a self-starter, and be able to work without close supervisory attention. The specialist will use strong analytical and investigative skills to solve problems that may arise, under the supervision of the Compliance Officer. Accountabilities Promote the growth and prosperity of the bank by professionally servicing the needs of the customer. BANK SECRECY ACT Weekly collection, review and electronic submission of Currency Transaction Reports (CTRs). Weekly collection, review and maintenance of $3,000.00 logs and change orders. Assist with annual review substantiation of customers exempt from CTR reporting. CIP Processing of daily ChexSystems /eFunds alerts. OFAC Performance of daily and monthly OFAC scans of Cleartouch records. Assist with responses to potential OFAC matches for International ACH Transactions and other transactions throughout the bank. ALERTS AND INVESTIGATIONS Processing of AML Manager and Fraud Manager alerts.Referral of potential suspicious activity and creation of any resulting SARs. Investigation of potential fraud referred to the department. OTHER Assistance with departmental reports and work papers. Periodic research, as requested. Cleartouch data clean-up. Other duties as required. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Charlotte, NC, USA
Apr 21, 2018
Location : 100 Queens Rd., Suite 100, Charlotte, NC 28204 Hours: 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri The Branch Manager (grade 8) serves as a sales and service coach. Primary responsibilities include driving Branch deposit, loan, investment and customer service performance level results. Directs, leads and executes a plan for achieving these results through superior sales and service behaviors and activities by entire branch team. Conducts regular sales meetings and coordinates strategy with Regional Manager. Responsible for selection, retention and development of top retail sales and service talent, and preparation and conducting of timely performance reviews. Responsible for ensuring that all business transactions and practices are in compliance with legal and regulatory requirements, as well as with HomeTrust Bank policy. Specific Job Functions : Drives branch performance results to meet/exceed branch sales/service goals. Manages retail staff directly, utilizing Verint Staffing software, ensuring that branch is consistently staffed with security and customer service in mind. Works in collaboration with Retail Management in establishing branch and individual sales and service goals. Coordinates and/or conducts regular branch sales and service meetings. Coaches branch staff on sales and service behaviors/techniques. Acts as a sales/service resource for branch associates. Coordinates and reviews branch sales reports showing weekly/monthly sales and service performance for the branch and individuals. Develops and implements strategies and tactics to market banking services. Works with Branch staff to meet sales/service objectives. Responds to inquiries concerning customer service needs. Cross-sells and refers financial institution products and services as appropriate . Knowledge/Skills Required : Skilled sales/service leader with thorough knowledge of the sales/service process. Proven developer of sales/service teams. Thorough knowledge of all HomeTrust retail consumer products and services. Knowledge of loan and deposit processing functions and related requirements and procedures. Excellent attention to detail, organizational and communications skills. Successful completion (as required) of in-house training programs (if available), or approved outside training programs equivalent to; Complete as required due to previous experience, HTB teller and CSR training programs within 2 years of accepting position. Complete HTB Coaching training program within 1 year of accepting position . Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to support positive customer interactions. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to listen to and/or convey detailed or important instructions or ideas accurately and quickly. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Personal Traits : Presents a professional, business-like manner and appearance. Sales and service aptitude and ability. Earns quick credibility. Excellent skills at building and maintaining relationships. Coach/mentor/developer of others. Highly developed communication and presentation skills. Ability to resolve customer concerns/issues in a positive way. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent required, Associates or Bachelor's Degree preferred Proven sales performer with 5+ years of banking experience on both new account opening and lending processes, including mortgage and/or HELOC. 5+ years of experience in sales and service leadership roles. Above average PC and technology skills. Ability to use applicable software and operate branch automation systems. This position requires S.A.F.E. registration at the time of employment. The Nationwide Mortgage Licensing System (NMLS) web site (mortgage.nationwidelicensingsystem.org) can provide information about the requirements for registration . EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Johnson City, TN, USA
Apr 21, 2018
Location: 862 Med Tech Parkway Johnson City, TN 37604 Salary Grade: 10 Summary: Serves as a sales and service coach, motivating the team to deliver outstanding service by providing sound financial solutions. Primary responsibilities include driving Branch deposit, loan, investment and customer service performance level results with a proven and dynamic sales and service approach and mentality. Directs, leads and executes a plan for achieving these results through superior sales and service behaviors and activities by entire branch team. Conducts regular sales meetings and coordinates strategy with Regional Manager. Responsible for selection, retention and development of top retail sales and service talent, and preparation and conducting of timely performance reviews. Responsible for ensuring that all business transactions and practices are in compliance with legal and regulatory requirements, as well as with HomeTrust Bank policy. Specific Job functions: Drives branch performance results to meet/exceed branch sales/service goals. Steadfastly pushes self and others for results. Creates an office culture of ownership and accountability. Manages retail staff directly, utilizing Verint Staffing software, ensuring that branch is consistently staffed with security and customer service in mind. Works in collaboration with Retail Management in establishing branch and individual sales and service goals. Coordinates and/or conducts regular branch sales and service meetings. Coaches branch staff on sales and service behaviors/techniques. Acts as a sales/service resource for branch associates. Coordinates and reviews branch sales reports showing weekly/monthly sales and service performance for the branch and individuals. Develops and implements strategies and tactics to market banking services. Works with Branch staff to meet sales/service objectives. Responsible for ensuring branch operational safety and soundness. Responds to inquiries concerning customer service needs. Cross-sells and refers financial institution products and services as appropriate. Knowledge/Skills Required: Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Skilled sales/service leader with thorough knowledge of the sales/service process. Proven developer of sales/service teams. Thorough knowledge of all HomeTrust retail consumer products and services. Knowledge of loan and deposit processing functions and related requirements and procedures. Excellent attention to detail, organizational and communications skills. Successful completion (as required) of in-house training programs. Physical and Mental Qualifications: Ability to understand and use Bank policies and procedures to support positive customer interactions. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to listen to and/or convey detailed or important instructions or ideas accurately and quickly. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Competencies Required: Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Motivates Others: Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people can effectively work for and with. Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities. Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Deals with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Hiring and Staffing: Has a nose for talent; hires the best people available from inside or outside; is not afraid or selecting strong people; assembles talented staffs. Personal Traits: Presents a professional, business-like manner and appearance. Sales and service aptitude and ability. Earns quick credibility. Excellent skills at building and maintaining relationships. Coach/mentor/developer of others. Highly developed communication and presentation skills. Ability to resolve customer concerns/issues in a positive way. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements: High school diploma or equivalent required, Associates or Bachelor's Degree preferred Proven dynamic sales leader with 5+ years of banking experience on both new account opening and lending processes, including mortgage and/or HELOC. 5+ years of experience in sales and service leadership roles. Fluency with PC and web-based software and systems. Must be comfortable with e-banking platform. This position requires S.A.F.E. registration at the time of employment. The Nationwide Mortgage Licensing System (NMLS) web site (mortgage.nationwidelicensingsystem.org) can provide information about the requirements for registration. EOE/Protected Veterans/Individuals with Disabilities