HomeTrust Bank

  • Asheville, NC, United States

HomeTrust Bank’s people make all the difference, and having the right people in the right positions means our customers receive the best service possible.

At HomeTrust, we attract people with top talent, people who have strong financial service industry skills that match the specific positions we need. As importantly, we look for individuals whose values match our values, people who listen, who love to serve, and who give back to their communities. If your values and experience are a good fit, you should consider HomeTrust Bank.

HomeTrust Bank Virginia, USA
Aug 24, 2019
HomeTrust Bank is GROWING! We have employees throughout North Carolina, South Carolina, Tennessee and Virginia. HomeTrust Bank ranks among the top 400 U.S. Banks with $3.4 billion in assets as of December 31, 2018 and is the largest community bank headquartered in Western North Carolina. Apply today to take your first steps towards joining this talented population of employees within a growing organization. Location: 5002 Williamson Rd. NW Roanoke, VA 24012 Hours : Mon-Thurs: 8:30a-5:00p Friday: 8:30a-6:00p Role Summary Are you passionate about helping others? Have you been told you are great with people? How better to use those skills then helping people with one their most important aspects of their life, their finances! Our Crossroads branch is looking to bring on a high energy, professional and personable Teller to their team. We are looking for someone that is dedicated to providing top-notch customer experiences and will enjoy being the "face" of the bank. Tellers provide exceptional customer service through accurately performing various banking transactions and handling routinecustomer service issues all within established operational guidelines, policies, and procedures. Through strong customer relationshipskills, Tellers educate customers on new products and services as well as recognize opportunities to make referrals as appropriate. A Day-in-the-Life-of a Teller with HomeTrust Bank: Manages teller window according to Bank policy, procedure and regulations: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement and authenticity, and processes deposits into computer records. Places holds on accounts for uncollected funds. Cashes checks and processes withdrawals; pays out money after verification of identity, signatures and customer balances. Completes Currency Transaction Reports when required. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Processes payments into system and generates customer receipts. Provides additional customer services including Official Checks, Gift/Travel Cards, Savings Bonds redemption, etc. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Buy and Sell of coin and currency with the vault. Properly maintains teller cash drawer limits. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor. Follows teller over/short policy. Ensures that the teller station is neat and properly stocked with forms, supplies, etc. Reports any technical errors on systems, system faults, or faulty equipment to supervisor and/or Help Desk as necessary. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Promotes the bank's products and services; consistently cross-sells bank products at every opportunity. Makes concentrated effort to solve customer problems. Promotes and maintains positive relations with all contacts, customers and potential customers Complies with all HTB policies and procedures. Contributes to the fulfillment of department and company objectives and goals. Performs as a team member. Participates in Branch and Bank sales, service and product training meetings, branch huddles, and other meetings as scheduled. Promotes and introduces other financial institution products and services to customers, including but not limited to: debit cards, online/mobile banking, consumer and HELOC loans, IRAs, certificates of deposit, mortgage referrals, investment services, and treasury management services. Our most qualified Teller will have the following skills and abilities: Presents a professional, business-like manner and appearance. Team and goal-oriented style - works cooperatively to attain branch and individual sales and service goals within corporate standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Sales/Service skills - Knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refers quality business Excellent verbal and written communications skills. High attention to detail. Ability to resolve customer concerns/issues in a positive way. Successful completion of in-house training programs or other approved training programs for paying and receiving function In order to be considered, please make sure you have the following: High school diploma or equivalent. Above average PC and technology skills. Ability to use applicable software and operation of branch automation systems ​ HomeTrust Bank is an equal opportunity employer. We are committed to providing equal employment opportunities for all employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Virginia, USA
Aug 24, 2019
HomeTrust Bank is GROWING! We have employees throughout North Carolina, South Carolina, Tennessee and Virginia. HomeTrust Bank ranks among the top 400 U.S. Banks with $3.4 billion in assets as of December 31, 2018 and is the largest community bank headquartered in Western North Carolina. Apply today to take your first steps towards joining this talented population of employees within a growing organization. Location: 5002 Williamson Rd. NW Roanoke, VA 24012 Hours : Mon-Thurs: 8:30a-5:00p Friday: 8:30a-6:00p Role Summary Are you passionate about helping others? Have you been told you are great with people? How better to use those skills then helping people with one their most important aspects of their life, their finances! Our Crossroads branch is looking to bring on a high energy, professional and personable Teller to their team. We are looking for someone that is dedicated to providing top-notch customer experiences and will enjoy being the "face" of the bank. Tellers provide exceptional customer service through accurately performing various banking transactions and handling routinecustomer service issues all within established operational guidelines, policies, and procedures. Through strong customer relationshipskills, Tellers educate customers on new products and services as well as recognize opportunities to make referrals as appropriate. A Day-in-the-Life-of a Teller with HomeTrust Bank: Manages teller window according to Bank policy, procedure and regulations: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement and authenticity, and processes deposits into computer records. Places holds on accounts for uncollected funds. Cashes checks and processes withdrawals; pays out money after verification of identity, signatures and customer balances. Completes Currency Transaction Reports when required. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Processes payments into system and generates customer receipts. Provides additional customer services including Official Checks, Gift/Travel Cards, Savings Bonds redemption, etc. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Buy and Sell of coin and currency with the vault. Properly maintains teller cash drawer limits. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor. Follows teller over/short policy. Ensures that the teller station is neat and properly stocked with forms, supplies, etc. Reports any technical errors on systems, system faults, or faulty equipment to supervisor and/or Help Desk as necessary. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Promotes the bank's products and services; consistently cross-sells bank products at every opportunity. Makes concentrated effort to solve customer problems. Promotes and maintains positive relations with all contacts, customers and potential customers Complies with all HTB policies and procedures. Contributes to the fulfillment of department and company objectives and goals. Performs as a team member. Participates in Branch and Bank sales, service and product training meetings, branch huddles, and other meetings as scheduled. Promotes and introduces other financial institution products and services to customers, including but not limited to: debit cards, online/mobile banking, consumer and HELOC loans, IRAs, certificates of deposit, mortgage referrals, investment services, and treasury management services. Our most qualified Teller will have the following skills and abilities: Presents a professional, business-like manner and appearance. Team and goal-oriented style - works cooperatively to attain branch and individual sales and service goals within corporate standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Sales/Service skills - Knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refers quality business Excellent verbal and written communications skills. High attention to detail. Ability to resolve customer concerns/issues in a positive way. Successful completion of in-house training programs or other approved training programs for paying and receiving function In order to be considered, please make sure you have the following: High school diploma or equivalent. Above average PC and technology skills. Ability to use applicable software and operation of branch automation systems ​ HomeTrust Bank is an equal opportunity employer. We are committed to providing equal employment opportunities for all employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Asheville, NC, USA
Aug 22, 2019
Location : 10 Woodfin St., Asheville, NC 28801 This role is primarily responsible for the loan processing (application to funding) of all SBA 7(a) and USDA Business and Financing functions for the HomeTrust Bank SBA Lending Division. This role will work closely with the Bank's Loan Service Provider, Windsor Advantage, in fulfilling the Bank's policies and procedures in conjunction with the respective policies and procedures of the applicable government programs. Employee will support critical procedures that ensure an efficient loan application and documentation practice, including but not limited to: Assisting in the collection and review of needed application and financial statement documents, electronic naming and filing of the necessary documents internally and externally to Windsor Advantage through ShareFile; loan application processing through the Bank's Commercial Loan Processing Tool; ordering appraisal and environmental reports as driven by loan type and policy; collecting, managing and tracking customer deposits and associated invoicing into the correct General Ledger accounts; manage the closing process; review title work; collecting and reviewing all insurance required; working as a partner with Bank Counsel, Windsor Advantage, and Borrower Closing Agent in the closing process, including organizing and reviewing the draft closing package, managing payoff(s), verifying wire instructions, and funding loans as approved; HMDA Reporting; and all other critical risk management activities needed to minimize credit, documentation and operational risks in the SBA Lending Division while providing exceptional customer service to the Borrower. Specific Job Functions: Assist the SBA Relationship Manager(s) in collecting all necessary application and financial documentation to begin the loan underwriting process via direct communication with customers, prospects, brokers, and HomeTrust Bank Employees. Work closely with the SBA Relationship Manager(s) and serve at their discretion as the main or secondary point of contact with the Bank's Loan Service Provider, Windsor Advantage, on processing and closing SBA 7(a) and USDA loan applications. Quickly and accurately name and file electronically all loan paperwork, application documents, financials, etc. on the HomeTrust Bank network and upload securely to Windsor Advantage. Provide superior customer service with the end goal to serve the client's need. Assist the SBA Relationship Manager(s) in the application entry process as needed.This may include managing the Commercial Loan Processing Tool and entry of new loan applications. Assist the SBA Relationship Manager(s) in drafting Term Sheets and Commitment Letters as needed. Receive all incoming borrower deposits and signed term sheets and notify the appropriate parties when received.Track all borrower deposits and deposit the funds into the correct General Ledger.Ensure correct deposit credits at closing, or refunding any deposits when applicable. Ensure adherence to all regulatory and compliance procedures. Receive all necessary diligence for each loan to verify and order the following reports as needed: Personal Credit (as needed for pre-screens). OFAC CAIVRS Customer Identification Records per the Bank's Customer Identification Program. Environmental Reports through ValuTrac. Appraisal Reports through ValuTrac. Help to serve customers with questions related to the general servicing of their loan.Work toward problem resolution but escalates to a Supervisor when appropriate. Manage the SBA closing process via communication with Bank Counsel, Windsor Advantage, and the Borrower's Closing Agent. Review and collection of all loan documentation prior to closing for accuracy and compliance with the Bank Approval and SBA Authorization. Will be responsible for loan funding per the approved Settlement Statement, verify wiring instructions, and initiating wires. All other facets of the transaction from the inception to the conclusion. Receive broker invoices and W9. Pay brokers after loan settlement or as agreed via wire or certified check. Receive all loan documents after closing, review, scan, and email to Windsor Advantage for funding approval. Assist in the True Certification of the original Notes for the guaranteed portion sale. Assist the Director of SBA Lending in packaging and overnighting the SBA 1086 and all necessary documents for settlement on loan sales. Forwarding all original executed loan documents to Commercial Loan Servicing. Maintain a spreadsheet of all active SBA/USDA construction loans and serve as the point of contact and facilitator between Windsor Advantage and the HomeTrust Bank Construction Administration group during the construction process. Other duties as assigned. Prepare paper packages for USDA B&I and REAP loans as needed and mail to USDA offices. Assist with special projects as needed. Contribute to building positive team spirit. Performs other duties as requested/assigned. Knowledge / Skills Required : Ability to understand, and use Bank policies and procedures to ensure operational efficiency and regulatory compliance in conjunction with the SBA's Standard Operating Procedures and USDA's Policies and Procedures. Demonstrated problem solving ability. Above average communications skills with emphasis on listening and problem solving skills. Ability to understand and/or convey detailed or important instructions or ideas accurately and quickly. Demonstrated ability to handle multiple tasks simultaneously. Exceptional organization skills. Ability to prioritize duties and work independently. Self-motivated with excellent attention to detail. Some industry knowledge and experience of Bank operations, policies, procedures and regulations related to commercial lending. Strong customer service skills Adapts to changes in the work environment.Able to deal with frequent change, delays or unexpected events. Ability to meet designated deadlines while remaining flexible to changing assignments. Self-motivated with excellent attention to detail. Job Requirements : High School Diploma or equivalent required. Undergraduate degree in Finance, Business Administration, Operations Management or related field is preferred. Five to Ten (5-10) years of professional business, paralegal, or related experience. Two (2) years minimum experience in Banking preferred with a focus on Commercial Lending, Commercial Documentation, or Commercial Banking Associate role. Experience in reviewing Title Work and Title Insurance along with Hazard/Fire/Liability Insurance Policies. Demonstrated proficiency in basic computer applications, such as Microsoft Office, ShareFile, and other applications. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Asheville, NC, USA
Aug 22, 2019
Location : 1900 Ridgefield Blvd, Asheville, NC 28806 The HelpDesk Technician I, ensures proper computer operations so that end users can accomplish business tasks. Includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require individual in-person, hands-on help at the desktop level. General Qualifications Knowledge: Two-year degree in related field, prefer 4-year degree. A+ Certification, MCSE or other appropriate certification. Must maintain required certifications. Experience: Demonstrated working knowledge of Microsoft network operating systems. Must be proficient in computer technologies with demonstrated understanding of networking concepts, common desktop applications, and hardware. Skills: Refined communication skills and interpersonal skills. Must be able to assist system users in problem identification and resolution. Analytical and sound decision making skills are necessary Scope of Decisions and Authority Decisions are the result of reviewing logs, identifying problems and recommending solutions. Work assignments are coordinated through co-workers and supervisor. Sound judgment and good communication skills are essential in responding to user concerns. Accountabilities Promotes the growth and prosperity of the Bank by professionally serving the needs of customers. Field incoming help requests from end users via both telephone and e-mail in a courteous manner. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Build rapport and elicit problem details from help desk customers. Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Identify and learn appropriate software and hardware used and supported by the organization. Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow-up to help requests. Evaluate documented resolutions and analyze trends for ways to prevent future problems. Develop help sheets and frequently asked questions lists for end users. Perform other duties as necessary. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Tennessee, USA
Aug 16, 2019
HomeTrust Bank is GROWING! We have employees throughout North Carolina, South Carolina, Tennessee and Virginia. HomeTrust Bank ranks among the top 400 U.S. Banks with $3.4 billion in assets as of December 31, 2018 and is the largest community bank headquartered in Western North Carolina. Headquartered in Asheville, NC we were recently voted, "Best Bank" by the Mountain Express! Apply today to take your first steps towards joining this talented population of employees within a growing organization. Location: This position will float between our branches in the Johnson City market. Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri , Occasional Sat shift 9a-12p **Competitive Pay, Full Medical Benefits, Attractive benefit package includes PTO, 401k match, wellness programs and more!** Role Summary Are you passionate about helping others? Have you been told you are great with people? How better to use those skills then helping people with one their most important aspects of their life, their finances! Our Johnson City market is looking to bring on a high energy, professional and personable Sales and Service Associate. We are looking for someone that is dedicated to providing top-notch customer experiences and will enjoy being the "face" of the bank. As a Sales and Service Associate, you will service our loyal, valued, existing customers by handling a variety of routine financial transactions as well as provide solutions to suit their financial needs and resolve any problems they encounter with their prevailing accounts. You will also engage with new businesses and people moving to this beautiful town just west of the Blue Ridge Mountains, helping them gain a better understanding of our top of the line products and services we offer. A Day-in-the-Life-of a Sales and Service Associate with HomeTrust Bank: Serves as primary customer contact for new account openings, account maintenance requests and problem resolutions. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Participates in Branch and Bank sales, service and product training meetings. Ensures compliance with internal controls, operational procedures and risk management policies. Our most qualified Sales and Service Associate will have the following skills and abilities: Excellent interpersonal/verbal communications skills with the ability to resolve customer concerns/issues in a positive manner. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math, including account opening and maintenance activities. Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act. Knowledge of bank products and services, sufficient to identify and assist with customer and prospect needs; conduct sales/service dialogue with current and potential customers. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Successful completion of in-house training programs within one year of accepting the position. In order to be considered, please make sure you have the following: High school diploma or equivalent. Prefer 2-4 year degree in related field. At least two years of public contact or sales experience (financial industry experience preferred). Successful completion of in-house required training. Above average PC and technology skills.Ability to use applicable software and operation branch automation systems. HomeTrust Bank is an equal opportunity employer. We are committed to providing equal employment opportunities for all employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank North Carolina, USA
Aug 16, 2019
HomeTrust Bank is GROWING! We have employees throughout North Carolina, South Carolina, Tennessee and Virginia. HomeTrust Bank ranks among the top 400 U.S. Banks with $3.4 billion in assets as of December 31, 2018 and is the largest community bank headquartered in Western North Carolina. Apply today to take your first steps towards joining this talented population of employees within a growing organization. Location: 100 West Main St. Cherryville, NC 28021 Hours : Mon-Thurs: 8:30a-5:00p Friday: 8:30a-6:00p Role Summary Are you passionate about helping others? Have you been told you are great with people? How better to use those skills then helping people with one their most important aspects of their life, their finances! Our Cherryville branch is looking to bring on a high energy, professional and personable Teller to their team. We are looking for someone that is dedicated to providing top-notch customer experiences and will enjoy being the "face" of the bank. Tellers provide exceptional customer service through accurately performing various banking transactions and handling routinecustomer service issues all within established operational guidelines, policies, and procedures. Through strong customer relationshipskills, Tellers educate customers on new products and services as well as recognize opportunities to make referrals as appropriate. A Day-in-the-Life-of a Teller with HomeTrust Bank: Manages teller window according to Bank policy, procedure and regulations: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement and authenticity, and processes deposits into computer records. Places holds on accounts for uncollected funds. Cashes checks and processes withdrawals; pays out money after verification of identity, signatures and customer balances. Completes Currency Transaction Reports when required. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Processes payments into system and generates customer receipts. Provides additional customer services including Official Checks, Gift/Travel Cards, Savings Bonds redemption, etc. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Buy and Sell of coin and currency with the vault. Properly maintains teller cash drawer limits. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor. Follows teller over/short policy. Ensures that the teller station is neat and properly stocked with forms, supplies, etc. Reports any technical errors on systems, system faults, or faulty equipment to supervisor and/or Help Desk as necessary. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Promotes the bank's products and services; consistently cross-sells bank products at every opportunity. Makes concentrated effort to solve customer problems. Promotes and maintains positive relations with all contacts, customers and potential customers Complies with all HTB policies and procedures. Contributes to the fulfillment of department and company objectives and goals. Performs as a team member. Participates in Branch and Bank sales, service and product training meetings, branch huddles, and other meetings as scheduled. Promotes and introduces other financial institution products and services to customers, including but not limited to: debit cards, online/mobile banking, consumer and HELOC loans, IRAs, certificates of deposit, mortgage referrals, investment services, and treasury management services. Our most qualified Teller will have the following skills and abilities: Presents a professional, business-like manner and appearance. Team and goal-oriented style - works cooperatively to attain branch and individual sales and service goals within corporate standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Sales/Service skills - Knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refers quality business Excellent verbal and written communications skills. High attention to detail. Ability to resolve customer concerns/issues in a positive way. Successful completion of in-house training programs or other approved training programs for paying and receiving function In order to be considered, please make sure you have the following: High school diploma or equivalent. Above average PC and technology skills. Ability to use applicable software and operation of branch automation systems ​ HomeTrust Bank is an equal opportunity employer. We are committed to providing equal employment opportunities for all employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Asheville, NC, USA
Aug 08, 2019
Location: 1900 Ridgefield Blvd., Asheville, NC 28806 The Treasury Services Support Specialist I ( TSSS I ) serves as Treasury Service sales support for the Commercial Bank. Typical duties include facilitate the opening of deposit accounts for commercial customers, initiating and fulfilling the onboarding of new treasury services clients, and adding additional treasury service products or services to existing commercial relationships. The TSSS I will assist customers in the account opening and treasury product onboarding process. This will include obtaining customer documentation or financial data. The TSSS I will also assist in audit or compliance related duties to ensure all regulatory and compliance requirements are satisfied within the account opening and new service onboarding process. Specific Job Functions : Promotes the growth and prosperity of the bank by professionally serving the needs of customers. Facilitates the opening of deposit accounts for commercial customers in a centralized workflow environment. Initiates and fulfills the onboarding of new treasury services commercial clients. Provides customer support to commercial clients by implementing additional treasury services products or services. Serves as the primary facilitator for any subsequent request of supporting documentation relative to audit or compliance. Provides accurate and timely administrative support to Sales Officers. Tracks key performance indicator metrics for the TSSS role as directed. Performs other duties as requested. Knowledge / Skills Required : Skilled treasury management professional with thorough knowledge of the sales/service process. Proven customer service background to provide quality, relationship oriented responses to customer needs. Strong analytical skills and ability to assimilate complex information and problem solve Thorough knowledge of all HTB commercial and business products and services. Excellent attention to detail, organizational and communications skills. Successful completion (as required) of in-house training programs (if available), or approved outside training programs. Physical and Mental Qualifications : Ability to understand, and use Bank policies and procedures to support positive customer interactions. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to listen to and/or convey detailed or important instructions or ideas accurately, or quickly. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Personal Traits : Presents a professional, business-like manner and appearance. Sales and Service aptitude and ability. Earns quick credibility. Highly customer oriented and responsive. Highly effective verbal and written communication skills Demonstrated team player Ability to work independently with strong initiative and results orientation Excellent skills at building and maintaining relationships. Highly developed communication and presentation skills. Ability to resolve customer concerns/issues in a positive way. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : Four-year degree in business related field preferred. At least two to five years of experience in Treasury Management Administration. Experience with business and consumer deposit accounts. Financial industry experience with loan, deposit or fee based products preferred but not required. Good technical computer skills. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank North Carolina, USA
Aug 07, 2019
HomeTrust Bank is GROWING! We have employees throughout North Carolina, South Carolina, Tennessee and Virginia. HomeTrust Bank ranks among the top 400 U.S. Banks with $3.4 billion in assets as of December 31, 2018 and is the largest community bank headquartered in Western North Carolina. Apply today to take your first steps towards joining this talented population of employees within a growing organization. Location: 224 East Warren St. Shelby, NC 28150 Hours : Mon-Thurs: 8:30a-5:00p Friday: 8:30a-6:00p **Competitive Pay, Full Medical Benefits, Attractive benefit package includes PTO, 401k match, wellness programs and more!** Role Summary Are you passionate about helping others? Have you been told you are great with people? How better to use those skills then helping people with one their most important aspects of their life, their finances! Our Shelby branch is looking to bring on a high energy, professional and personable Teller to their team. We are looking for someone that is dedicated to providing top-notch customer experiences and will enjoy being the "face" of the bank. Tellers provide exceptional customer service through accurately performing various banking transactions and handling routinecustomer service issues all within established operational guidelines, policies, and procedures. Through strong customer relationshipskills, Tellers educate customers on new products and services as well as recognize opportunities to make referrals as appropriate. A Day-in-the-Life-of a Teller with HomeTrust Bank: Manages teller window according to Bank policy, procedure and regulations: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement and authenticity, and processes deposits into computer records. Places holds on accounts for uncollected funds. Cashes checks and processes withdrawals; pays out money after verification of identity, signatures and customer balances. Completes Currency Transaction Reports when required. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Processes payments into system and generates customer receipts. Provides additional customer services including Official Checks, Gift/Travel Cards, Savings Bonds redemption, etc. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Buy and Sell of coin and currency with the vault. Properly maintains teller cash drawer limits. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor. Follows teller over/short policy. Ensures that the teller station is neat and properly stocked with forms, supplies, etc. Reports any technical errors on systems, system faults, or faulty equipment to supervisor and/or Help Desk as necessary. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Promotes the bank's products and services; consistently cross-sells bank products at every opportunity. Makes concentrated effort to solve customer problems. Promotes and maintains positive relations with all contacts, customers and potential customers Complies with all HTB policies and procedures. Contributes to the fulfillment of department and company objectives and goals. Performs as a team member. Participates in Branch and Bank sales, service and product training meetings, branch huddles, and other meetings as scheduled. Promotes and introduces other financial institution products and services to customers, including but not limited to: debit cards, online/mobile banking, consumer and HELOC loans, IRAs, certificates of deposit, mortgage referrals, investment services, and treasury management services. Our most qualified Teller will have the following skills and abilities: Presents a professional, business-like manner and appearance. Team and goal-oriented style - works cooperatively to attain branch and individual sales and service goals within corporate standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Sales/Service skills - Knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refers quality business Excellent verbal and written communications skills. High attention to detail. Ability to resolve customer concerns/issues in a positive way. Successful completion of in-house training programs or other approved training programs for paying and receiving function In order to be considered, please make sure you have the following: High school diploma or equivalent. Above average PC and technology skills. Ability to use applicable software and operation of branch automation systems ​ HomeTrust Bank is an equal opportunity employer. We are committed to providing equal employment opportunities for all employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank North Carolina, USA
Aug 07, 2019
HomeTrust Bank is GROWING! We have employees throughout North Carolina, South Carolina, Tennessee and Virginia. HomeTrust Bank ranks among the top 400 U.S. Banks with $3.4 billion in assets as of December 31, 2018 and is the largest community bank headquartered in Western North Carolina. Apply today to take your first steps towards joining this talented population of employees within a growing organization. Location: 224 East Warren St. Shelby, NC 28150 Hours : Mon-Thurs: 8:30a-5:00p Friday: 8:30a-6:00p **Competitive Pay, Full Medical Benefits, Attractive benefit package includes PTO, 401k match, wellness programs and more!** Role Summary Are you passionate about helping others? Have you been told you are great with people? How better to use those skills then helping people with one their most important aspects of their life, their finances! Our Shelby branch is looking to bring on a high energy, professional and personable Teller to their team. We are looking for someone that is dedicated to providing top-notch customer experiences and will enjoy being the "face" of the bank. Tellers provide exceptional customer service through accurately performing various banking transactions and handling routinecustomer service issues all within established operational guidelines, policies, and procedures. Through strong customer relationshipskills, Tellers educate customers on new products and services as well as recognize opportunities to make referrals as appropriate. A Day-in-the-Life-of a Teller with HomeTrust Bank: Manages teller window according to Bank policy, procedure and regulations: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement and authenticity, and processes deposits into computer records. Places holds on accounts for uncollected funds. Cashes checks and processes withdrawals; pays out money after verification of identity, signatures and customer balances. Completes Currency Transaction Reports when required. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Processes payments into system and generates customer receipts. Provides additional customer services including Official Checks, Gift/Travel Cards, Savings Bonds redemption, etc. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Buy and Sell of coin and currency with the vault. Properly maintains teller cash drawer limits. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor. Follows teller over/short policy. Ensures that the teller station is neat and properly stocked with forms, supplies, etc. Reports any technical errors on systems, system faults, or faulty equipment to supervisor and/or Help Desk as necessary. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Promotes the bank's products and services; consistently cross-sells bank products at every opportunity. Makes concentrated effort to solve customer problems. Promotes and maintains positive relations with all contacts, customers and potential customers Complies with all HTB policies and procedures. Contributes to the fulfillment of department and company objectives and goals. Performs as a team member. Participates in Branch and Bank sales, service and product training meetings, branch huddles, and other meetings as scheduled. Promotes and introduces other financial institution products and services to customers, including but not limited to: debit cards, online/mobile banking, consumer and HELOC loans, IRAs, certificates of deposit, mortgage referrals, investment services, and treasury management services. Our most qualified Teller will have the following skills and abilities: Presents a professional, business-like manner and appearance. Team and goal-oriented style - works cooperatively to attain branch and individual sales and service goals within corporate standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Sales/Service skills - Knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refers quality business Excellent verbal and written communications skills. High attention to detail. Ability to resolve customer concerns/issues in a positive way. Successful completion of in-house training programs or other approved training programs for paying and receiving function In order to be considered, please make sure you have the following: High school diploma or equivalent. Above average PC and technology skills. Ability to use applicable software and operation of branch automation systems ​ HomeTrust Bank is an equal opportunity employer. We are committed to providing equal employment opportunities for all employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank North Carolina, USA
Aug 07, 2019
HomeTrust Bank is GROWING! We have employees throughout North Carolina, South Carolina, Tennessee and Virginia. HomeTrust Bank ranks among the top 400 U.S. Banks with $3.4 billion in assets as of December 31, 2018. Recently voted as "Best Bank" by the Mountain Express, HomeTrust Bank is also the 2nd largest community bank headquartered in North Carolina. Apply today to take your first steps towards joining this talented population of employees within a growing organization. Role Summary Our Customer Care team is looking for an energetic, investigative and personable associate to provide exceptional customer service support to HomeTrust Bank's customers. The Customer Care Center Specialist I ("CCC Specialist I) provides technical, general, and professional support to internal and external customers. The CCC Specialist I is involved in daily operations of all Electronic Services used by our Personal customers including Automated Telephone Banking, Retail Online Banking, Mobile Banking, Debit Card support and providing Deposit/Loan Account information. Location: 1900 Ridgefield Boulevard, Asheville, NC 28806 Hours: Full-Time, 40 hours/week, Schedule as follows: • M: 8 am - 7 pm • T: 8 am - 4pm • W: 8 am - 6 pm • Th: Off • F: 10 am - 7 pm • Sat: 9 am - 3 pm * 1 hour lunch for any days 8 hours or longer A Day-in-the-Life-of a Customer Care Specialist with HomeTrust Bank: Promotes the growth and prosperity of the Bank by professionally serving the needs of customers with a focus on top-quality customer service Responsible for giving appropriate directions to customers regarding support issues Provide technical and professional support to customers in a friendly and efficient manner Work with Customer Care Center supervisors and other key personnel to monitor and guarantee the smooth functioning of the Digital Banking systems In coordination with the Bank's Training Department, the CCC Specialist I provides assistance in training bank personnel on the features and advantages of online banking Preparing reports for any downtime and detailing root causes Serve as a communication point, both to receive reports of security incidents from customers and to disseminate vital information to the bank's Information Security Officer about security incidents Special projects or duties as assigned by Supervisor ​ Our most qualified Customer Care Specialist will have the following skills and abilities: Able to provide an excellent customer service experience with strong verbal skills, ability to relate to all personalities and be solution-oriented Strong understanding of Digital Banking systems, including internet browsers and Smartphone technologies Professional and effective communication skills and interpersonal skills Must be able to assist system users in problem identification and resolution Analytical and sound decision making skills are necessary Comfortable working in a team environment General business use of personal computer applications including Microsoft Word, Excel and Internet Explorer Job requirements : Associates degree in computer or business related field or equivalent work experience 1 year experience in direct client/customer service Demonstrated proficiency in consumer technologies and common desktop applications Prior experience with Digital Banking systems recommended HomeTrust Bank is an equal opportunity employer. We are committed to providing equal employment opportunities for all employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.
HomeTrust Bank North Carolina, USA
Aug 03, 2019
HomeTrust Bank is GROWING! We have employees throughout North Carolina, South Carolina, Tennessee and Virginia. HomeTrust Bank ranks among the top 400 U.S. Banks with $3.4 billion in assets as of December 31, 2018 and is the 2nd largest community bank headquartered in North Carolina. Apply today to take your first steps towards joining this talented population of employees within a growing organization. Role Summary Are you motivated by the success of your people? Our Retail Team is looking to bring on a high energy, professional and personable Branch Manager to service our Cary, NC branch. Our Branch Manager will help lead the branch in new business development as well as help to mentor and provide the highest quality of leadership support to their team. This employee is responsible for assisting the Retail Market Leader in administering and directing sales & business development, marketing and operations of a branch office. Managing daily activities, which promote growth and reinforce the objectives of the relationship banking and quality service programs is a large part of the success of the Branch Manager. A Day-in-the-Life-of a Branch Manager with HomeTrust Bank: Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Drives branch performance results to meet/exceed branch sales & service goals. Ensures fast, courteous and efficient customer service is maintained in banking office. Developing and promoting additional business for the branch through community relations Responsible for day-to-day management of branch operations to ensure efficiency and compliance with operational and security policies, audits & other monthly, quarterly & yearly reporting. Cross-sells and refers financial institution products and services as appropriate. Responsible for accurately maintaining the branch vault and ATM(s). Other responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems Our most qualified Branch Manager will have the following skills and abilities: Proven track record of being skilled in sales & customer service. Skilled sales & service leader as well as a proven developer of sales and Service teams. Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Knowledge of loan and deposit processing functions and related requirements and procedures. Successful completion of in-house & HELOC training programs. In order to be considered, please make sure you have the following: High school diploma or equivalent required. Prefer 2-4 year degree in related field. 3+ of experience in Sales and Service leadership roles. Proven dynamic sales leader with 5+ years of banking experience on both new account opening and lending processes, including mortgage and HELOC. This position requires S.A.F.E. registration at the time of employment. The Nationwide Mortgage Licensing System (NMLS) web site (mortgage.nationwidelicensingsystem.org) can provide information about the requirements for registration. HomeTrust Bank is an equal opportunity employer. We are committed to providing equal employment opportunities for all employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Roanoke, VA, USA
Jul 30, 2019
HomeTrust Bank is GROWING! We have employees throughout North Carolina, South Carolina, Tennessee and Virginia. HomeTrust Bank ranks among the top 400 U.S. Banks with $3.4 billion in assets as of December 31, 2018 and is the largest community bank headquartered in Western North Carolina. Apply today to take your first steps towards joining this talented population of employees within a growing organization. Location: 316 N. Jefferson St., Roanoke, VA 24012 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri , Occasional Sat shift 9a-12p **Competitive Pay, Full Medical Benefits, Attractive benefit package includes PTO, 401k match, wellness programs and more!** This 40 hour role is scheduled to float between any of the 5 locations throughout the Roanoke area. Role Summary Are you passionate about helping others? Have you been told you are great with people? How better to use those skills then helping people with one their most important aspects of their life, their finances! Our Crossroads, Roanoke branch is looking to bring on a high energy, professional and personable Sales and Service Associate. We are looking for someone that is dedicated to providing top-notch customer experiences and will enjoy being the "face" of the bank. As a Sales and Service Associate, you will service our loyal, valued, existing customers by handling a variety of routine financial transactions as well as provide solutions to suit their financial needs and resolve any problems they encounter with their prevailing accounts. As the largest metro area in Western Virginia, you will also engage with new businesses and people moving to this beautiful town in the Blue Ridge Mountains, helping them gain a better understanding of our top of the line products and services. Voted The Best Bank in Asheville, NC, where we are headquartered, you will be proud to be a part of the growing HomeTrust family! A Day-in-the-Life-of a Sales and Service Associate with HomeTrust Bank: Serves as primary customer contact for new account openings, account maintenance requests and problem resolutions. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Participates in Branch and Bank sales, service and product training meetings. Ensures compliance with internal controls, operational procedures and risk management policies. Our most qualified Sales and Service Associate will have the following skills and abilities: Excellent interpersonal/verbal communications skills with the ability to resolve customer concerns/issues in a positive manner. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math, including account opening and maintenance activities. Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act. Knowledge of bank products and services, sufficient to identify and assist with customer and prospect needs; conduct sales/service dialogue with current and potential customers. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Successful completion of in-house training programs within one year of accepting the position. In order to be considered, please make sure you have the following: High school diploma or equivalent. Prefer 2-4 year degree in related field. At least two years of public contact or sales experience (financial industry experience preferred). Successful completion of in-house required training. Above average PC and technology skills.Ability to use applicable software and operation branch automation systems. HomeTrust Bank is an equal opportunity employer. We are committed to providing equal employment opportunities for all employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Roanoke, VA, USA
Jul 30, 2019
HomeTrust Bank is GROWING! We have employees throughout North Carolina, South Carolina, Tennessee and Virginia. HomeTrust Bank ranks among the top 400 U.S. Banks with $3.4 billion in assets as of December 31, 2018 and is the largest community bank headquartered in Western North Carolina. Apply today to take your first steps towards joining this talented population of employees within a growing organization. Location: 316 N. Jefferson St., Roanoke, VA 24012 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri , Occasional Sat shift 9a-12p **Competitive Pay, Full Medical Benefits, Attractive benefit package includes PTO, 401k match, wellness programs and more!** This 40 hour role is scheduled to float between any of the 5 locations throughout the Roanoke area. Role Summary Are you passionate about helping others? Have you been told you are great with people? How better to use those skills then helping people with one their most important aspects of their life, their finances! Our Roanoke branch is looking to bring on a high energy, professional and personable Sales and Service Associate. We are looking for someone that is dedicated to providing top-notch customer experiences and will enjoy being the "face" of the bank. As a Sales and Service Associate, you will service our loyal, valued, existing customers by handling a variety of routine financial transactions as well as provide solutions to suit their financial needs and resolve any problems they encounter with their prevailing accounts. As the largest metro area in Western Virginia, you will also engage with new businesses and people moving to this beautiful town in the Blue Ridge Mountains, helping them gain a better understanding of our top of the line products and services. Voted The Best Bank in Asheville, NC, where we are headquartered, you will be proud to be a part of the growing HomeTrust family! A Day-in-the-Life-of a Sales and Service Associate with HomeTrust Bank: Serves as primary customer contact for new account openings, account maintenance requests and problem resolutions. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Participates in Branch and Bank sales, service and product training meetings. Ensures compliance with internal controls, operational procedures and risk management policies. Our most qualified Sales and Service Associate will have the following skills and abilities: Excellent interpersonal/verbal communications skills with the ability to resolve customer concerns/issues in a positive manner. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math, including account opening and maintenance activities. Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act. Knowledge of bank products and services, sufficient to identify and assist with customer and prospect needs; conduct sales/service dialogue with current and potential customers. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Successful completion of in-house training programs within one year of accepting the position. In order to be considered, please make sure you have the following: High school diploma or equivalent. Prefer 2-4 year degree in related field. At least two years of public contact or sales experience (financial industry experience preferred). Successful completion of in-house required training. Above average PC and technology skills.Ability to use applicable software and operation branch automation systems. HomeTrust Bank is an equal opportunity employer. We are committed to providing equal employment opportunities for all employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Virginia, USA
Jul 30, 2019
HomeTrust Bank is GROWING! We have employees throughout North Carolina, South Carolina, Tennessee and Virginia. HomeTrust Bank ranks among the top 400 U.S. Banks with $3.4 billion in assets as of December 31, 2018 and is the largest community bank headquartered in Western North Carolina. Apply today to take your first steps towards joining this talented population of employees within a growing organization. Location: 201 S. Pollard St. Vinton, VA 24179 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri , Occasional Sat shift 9a-12p **Competitive Pay, Full Medical Benefits, Attractive benefit package includes PTO, 401k match, wellness programs and more!** Role Summary Are you passionate about helping others? Have you been told you are great with people? How better to use those skills then helping people with one their most important aspects of their life, their finances! Our Crossroads, Roanoke branch is looking to bring on a high energy, professional and personable Sales and Service Associate. We are looking for someone that is dedicated to providing top-notch customer experiences and will enjoy being the "face" of the bank. As a Sales and Service Associate, you will service our loyal, valued, existing customers by handling a variety of routine financial transactions as well as provide solutions to suit their financial needs and resolve any problems they encounter with their prevailing accounts. As the largest metro area in Western Virginia, you will also engage with new businesses and people moving to this beautiful town in the Blue Ridge Mountains, helping them gain a better understanding of our top of the line products and services. Voted The Best Bank in Asheville, NC, where we are headquartered, you will be proud to be a part of the growing HomeTrust family! A Day-in-the-Life-of a Sales and Service Associate with HomeTrust Bank: Serves as primary customer contact for new account openings, account maintenance requests and problem resolutions. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Participates in Branch and Bank sales, service and product training meetings. Ensures compliance with internal controls, operational procedures and risk management policies. Our most qualified Sales and Service Associate will have the following skills and abilities: Excellent interpersonal/verbal communications skills with the ability to resolve customer concerns/issues in a positive manner. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math, including account opening and maintenance activities. Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act. Knowledge of bank products and services, sufficient to identify and assist with customer and prospect needs; conduct sales/service dialogue with current and potential customers. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Successful completion of in-house training programs within one year of accepting the position. In order to be considered, please make sure you have the following: High school diploma or equivalent. Prefer 2-4 year degree in related field. At least two years of public contact or sales experience (financial industry experience preferred). Successful completion of in-house required training. Above average PC and technology skills.Ability to use applicable software and operation branch automation systems. HomeTrust Bank is an equal opportunity employer. We are committed to providing equal employment opportunities for all employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank North Carolina, USA
Jul 30, 2019
HomeTrust Bank is GROWING! We have employees throughout North Carolina, South Carolina, Tennessee and Virginia. HomeTrust Bank ranks among the top 400 U.S. Banks with $3.4 billion in assets as of December 31, 2018 and is the largest community bank headquartered in Western North Carolina. Headquartered in Asheville, NC we were recently v oted, "Best Bank" by the Mountain Express! Apply today to take your first steps towards joining this talented population of employees within a growing organization. Location: 106 S. Van Buren Rd. Eden, NC 27288 Hours: 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri. **Competitive Pay, Full Medical Benefits, Attractive benefit package includes PTO, 401k match, wellness programs and more!** Role Summary Are you passionate about helping others? Have you been told you are great with people? How better to use those skills then helping people with one their most important aspects of their life, their finances! Our Arden branch is looking to bring on a high energy, professional and personable Sales and Service Associate. We are looking for someone that is dedicated to providing top-notch customer experiences and will enjoy being the "face" of the bank. As a Sales and Service Associate, you will service our loyal, valued, existing customers by handling a variety of routine financial transactions as well as provide solutions to suit their financial needs and resolve any problems they encounter with their prevailing accounts. You will also engage with new businesses and people moving to this beautiful area in the Blue Ridge Mountains, to help them gain a better understanding of our top of the line products and services. A Day-in-the-Life-of a Sales and Service Associate with HomeTrust Bank: Serves as primary customer contact for new account openings, account maintenance requests and problem resolutions. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Participates in Branch and Bank sales, service and product training meetings. Ensures compliance with internal controls, operational procedures and risk management policies. Our most qualified Sales and Service Associate will have the following skills and abilities: Excellent interpersonal/verbal communications skills with the ability to resolve customer concerns/issues in a positive manner. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math, including account opening and maintenance activities. Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act. Knowledge of bank products and services, sufficient to identify and assist with customer and prospect needs; conduct sales/service dialogue with current and potential customers. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Successful completion of in-house training programs within one year of accepting the position. In order to be considered, please make sure you have the following: High school diploma or equivalent. Prefer 2-4 year degree in related field. At least two years of public contact or sales experience (financial industry experience preferred). Successful completion of in-house required training. Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. HomeTrust Bank is an equal opportunity employer. We are committed to providing equal employment opportunities for all employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank North Carolina, USA
Jul 30, 2019
HomeTrust Bank is GROWING! We have employees throughout North Carolina, South Carolina, Tennessee and Virginia. HomeTrust Bank ranks among the top 400 U.S. Banks with $3.4 billion in assets as of December 31, 2018 and is the largest community bank headquartered in Western North Carolina. Apply today to take your first steps towards joining this talented population of employees within a growing organization. Hours: Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri, **Competitive Pay, Attractive benefit package includes PTO, 401k match, wellness programs and more!** Role Summary Are you passionate about helping others? Have you been told you are great with people? How better to use those skills then helping people with one their most important aspects of their life, their finances! Our Downtown Asheville branch is looking to bring on a high energy, professional and personable Sales and Service Associate. We are looking for someone that is dedicated to providing top-notch customer experiences and will enjoy being the "face" of the bank. As a Sales and Service Associate, you will service our loyal, valued, existing customers by handling a variety of routine financial transactions as well as provide solutions to suit their financial needs and resolve any problems they encounter with their prevailing accounts. You will also engage with new businesses and people moving to this beautiful area in the Blue Ridge Mountains, to help them gain a better understanding of our top of the line products and services. Voted The Best Bank in Asheville, you will be proud to be a part of the growing HomeTrust family! A Day-in-the-Life-of a Sales and Service Associate with HomeTrust Bank: Serves as primary customer contact for new account openings, account maintenance requests and problem resolutions. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Participates in Branch and Bank sales, service and product training meetings. Ensures compliance with internal controls, operational procedures and risk management policies. Our most qualified Sales and Service Associate will have the following skills and abilities: Excellent interpersonal/verbal communications skills with the ability to resolve customer concerns/issues in a positive manner. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math, including account opening and maintenance activities. Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act. Knowledge of bank products and services, sufficient to identify and assist with customer and prospect needs; conduct sales/service dialogue with current and potential customers. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Successful completion of in-house training programs within one year of accepting the position. In order to be considered, please make sure you have the following: High school diploma or equivalent. Prefer 2-4 year degree in related field. At least two years of public contact or sales experience (financial industry experience preferred). Successful completion of in-house required training. Above average PC and technology skills.Ability to use applicable software and operation branch automation systems. HomeTrust Bank is an equal opportunity employer. We are committed to providing equal employment opportunities for all employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank North Carolina, USA
Jul 30, 2019
HomeTrust Bank is GROWING! We have employees throughout North Carolina, South Carolina, Tennessee and Virginia. HomeTrust Bank ranks among the top 400 U.S. Banks with $3.4 billion in assets as of December 31, 2018 and is the largest community bank headquartered in Western North Carolina. Apply today to take your first steps towards joining this talented population of employees within a growing organization. Hours: Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri, **Competitive Pay, Attractive benefit package includes PTO, 401k match, wellness programs and more!** Role Summary Are you passionate about helping others? Have you been told you are great with people? How better to use those skills then helping people with one their most important aspects of their life, their finances! Our Arden branch is looking to bring on a high energy, professional and personable Sales and Service Associate. We are looking for someone that is dedicated to providing top-notch customer experiences and will enjoy being the "face" of the bank. As a Sales and Service Associate, you will service our loyal, valued, existing customers by handling a variety of routine financial transactions as well as provide solutions to suit their financial needs and resolve any problems they encounter with their prevailing accounts. You will also engage with new businesses and people moving to this beautiful area in the Blue Ridge Mountains, to help them gain a better understanding of our top of the line products and services. Voted The Best Bank in Asheville, you will be proud to be a part of the growing HomeTrust family! A Day-in-the-Life-of a Sales and Service Associate with HomeTrust Bank: Serves as primary customer contact for new account openings, account maintenance requests and problem resolutions. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Participates in Branch and Bank sales, service and product training meetings. Ensures compliance with internal controls, operational procedures and risk management policies. Our most qualified Sales and Service Associate will have the following skills and abilities: Excellent interpersonal/verbal communications skills with the ability to resolve customer concerns/issues in a positive manner. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math, including account opening and maintenance activities. Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act. Knowledge of bank products and services, sufficient to identify and assist with customer and prospect needs; conduct sales/service dialogue with current and potential customers. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Successful completion of in-house training programs within one year of accepting the position. In order to be considered, please make sure you have the following: High school diploma or equivalent. Prefer 2-4 year degree in related field. At least two years of public contact or sales experience (financial industry experience preferred). Successful completion of in-house required training. Above average PC and technology skills.Ability to use applicable software and operation branch automation systems. HomeTrust Bank is an equal opportunity employer. We are committed to providing equal employment opportunities for all employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank North Carolina, USA
Jul 30, 2019
HomeTrust Bank is GROWING! We have employees throughout North Carolina, South Carolina, Tennessee and Virginia. HomeTrust Bank ranks among the top 400 U.S. Banks with $3.4 billion in assets as of December 31, 2018 and is the largest community bank headquartered in Western North Carolina. Headquartered in Asheville, NC we were recently voted, "Best Bank" by the Mountain Express! Apply today to take your first steps towards joining this talented population of employees within a growing organization. Role Summary Are you passionate about helping others? Have you been told you are great with people? How better to use those skills then helping people with one their most important aspects of their life, their finances! Our South Asheville branch is looking to bring on a high energy, professional and personable Sales and Service Associate. We are looking for someone that is dedicated to providing top-notch customer experiences and will enjoy being the "face" of the bank. As a Sales and Service Associate, you will service our loyal, valued, existing customers by handling a variety of routine financial transactions as well as provide solutions to suit their financial needs and resolve any problems they encounter with their prevailing accounts. You will also engage with new businesses and people moving to this beautiful area in the Blue Ridge Mountains, to help them gain a better understanding of our top of the line products and services. A Day-in-the-Life-of a Sales and Service Associate with HomeTrust Bank: Serves as primary customer contact for new account openings, account maintenance requests and problem resolutions. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Participates in Branch and Bank sales, service and product training meetings. Ensures compliance with internal controls, operational procedures and risk management policies. Our most qualified Sales and Service Associate will have the following skills and abilities: Excellent interpersonal/verbal communications skills with the ability to resolve customer concerns/issues in a positive manner. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math, including account opening and maintenance activities. Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act. Knowledge of bank products and services, sufficient to identify and assist with customer and prospect needs; conduct sales/service dialogue with current and potential customers. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Successful completion of in-house training programs within one year of accepting the position. In order to be considered, please make sure you have the following: High school diploma or equivalent. Prefer 2-4 year degree in related field. At least two years of public contact or sales experience (financial industry experience preferred). Successful completion of in-house required training. Above average PC and technology skills.Ability to use applicable software and operation branch automation systems. HomeTrust Bank is an equal opportunity employer. We are committed to providing equal employment opportunities for all employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Greenville, SC, USA
Jul 30, 2019
Location 499 Woodruff Road Greenville, SC 29607 Reports to: Mortgage Lending Manager - Greenville Supervises: n/a FLSA Status: Non-Exempt Salary Grade: 5 Role Summary Primary responsibilities include the solicitation and origination of Mortgage, real estate related and other HomeTrust Bank loan products. Incumbent counsels borrowers to ensure they acquire a loan product appropriate to their circumstances. Assesses with customer the best options for the customer's needs and makes appropriate recommendations. Analyzes the prospective borrower's income and debt, counsels borrower on credit record or other problems, and pre-qualifies the borrower. Provides disclosures to borrower including Truth in Lending and Good Faith Estimates. Specific Job Functions Originates Mortgage and other real estate related loans, as well as consumer and small business loans. Interviews customers and completes detailed loan application. Prequalifies borrowers using standard underwriting procedures. Counsels customers on home buying and financing process. Develops and maintains personal loan pipeline. Works with Loan Processor to facilitate underwriting and processing phases of loans. Answers telephone and written inquiries concerning active loans and Bank loan offerings. Cross-sells financial institution products and services as appropriate. Knowledge/Skills Required Thorough knowledge of all Bank retail and consumer lending products. Knowledge of all HomeTrust Bank Retail products and services. Knowledge of origination and loan processing functions and related requirements and procedures. Knowledgeable of Bank underwriting guidelines for in-house and secondary market loans. Ability to establish and maintain relationships with builders, real estate agents, etc. Excellent attention to detail, organizational and communications skills. Skilled professional networker. Successful completion of Bank training program(s) for lending (depending on experience and background as a lender). Expectation is to have ability to meet business goals after first 12 months of employment with HomeTrust Bank. Familiarity with all federal and state banking regulations pertaining to lending and consumer compliance, including fair lending laws. Physical and Mental Qualifications Ability to understand, and use Bank loan policies and procedures to support positive customer interactions. Ability to communicate effectively with customers, staff and the general public in a positive, problem solving manner. Ability to listen to and convey accurately and quickly, detailed information, important instructions and/or ideas. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Personal Traits Presents a professional, business-like manner and appearance. Sales and Service aptitude and ability. Earns quick credibility. Outgoing nature with excellent skills at building and maintaining relationships. Highly developed communication and presentation skills. Ability to resolve customer concerns/issues in a positive way. Focus/desire to serve customer needs and provide excellent customer service. Technically savvy and task oriented. Job Requirements High school diploma or equivalent. Prefer 2-4 year degree in related field. At least two years of experience as a retail loan originator, processor, or sales assistant or equivalent experience with a proven sales record. Good basic computer skills. Must be bondable. Valid driver's license required. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Raleigh, NC, USA
Jul 30, 2019
Location 4140 Park Lake Ave, Suite 610 Raleigh, NC 27612 Reports to: Mortgage Lending Manager (Raleigh) Supervises: n/a FLSA Status: Non-Exempt Salary Grade: 5 Role Summary Primary responsibilities include the solicitation and origination of Mortgage, real estate related and other HomeTrust Bank loan products. Incumbent counsels borrowers to ensure they acquire a loan product appropriate to their circumstances. Assesses with customer the best options for the customer's needs and makes appropriate recommendations. Analyzes the prospective borrower's income and debt, counsels borrower on credit record or other problems, and pre-qualifies the borrower. Provides disclosures to borrower including Truth in Lending and Good Faith Estimates. Specific Job Functions Originates Mortgage and other real estate related loans, as well as consumer and small business loans. Interviews customers and completes detailed loan application. Prequalifies borrowers using standard underwriting procedures. Counsels customers on home buying and financing process. Develops and maintains personal loan pipeline. Works with Loan Processor to facilitate underwriting and processing phases of loans. Answers telephone and written inquiries concerning active loans and Bank loan offerings. Cross-sells financial institution products and services as appropriate. Knowledge/Skills Required Thorough knowledge of all Bank retail and consumer lending products. Knowledge of all HomeTrust Bank Retail products and services. Knowledge of origination and loan processing functions and related requirements and procedures. Knowledgeable of Bank underwriting guidelines for in-house and secondary market loans. Ability to establish and maintain relationships with builders, real estate agents, etc. Excellent attention to detail, organizational and communications skills. Skilled professional networker. Successful completion of Bank training program(s) for lending (depending on experience and background as a lender). Expectation is to have ability to meet business goals after first 12 months of employment with HomeTrust Bank. Familiarity with all federal and state banking regulations pertaining to lending and consumer compliance, including fair lending laws. Physical and Mental Qualifications Ability to understand, and use Bank loan policies and procedures to support positive customer interactions. Ability to communicate effectively with customers, staff and the general public in a positive, problem solving manner. Ability to listen to and convey accurately and quickly, detailed information, important instructions and/or ideas. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Personal Traits Presents a professional, business-like manner and appearance. Sales and Service aptitude and ability. Earns quick credibility. Outgoing nature with excellent skills at building and maintaining relationships. Highly developed communication and presentation skills. Ability to resolve customer concerns/issues in a positive way. Focus/desire to serve customer needs and provide excellent customer service. Technically savvy and task oriented. Job Requirements High school diploma or equivalent. Prefer 2-4 year degree in related field. At least two years of experience as a retail loan originator, processor, or sales assistant or equivalent experience with a proven sales record. Good basic computer skills. Must be bondable. Valid driver's license required. EOE/Protected Veterans/Individuals with Disabilities