HomeTrust Bank

  • Asheville, NC, United States

HomeTrust Bank’s people make all the difference, and having the right people in the right positions means our customers receive the best service possible.

At HomeTrust, we attract people with top talent, people who have strong financial service industry skills that match the specific positions we need. As importantly, we look for individuals whose values match our values, people who listen, who love to serve, and who give back to their communities. If your values and experience are a good fit, you should consider HomeTrust Bank.

HomeTrust Bank Asheville, NC, USA
Dec 17, 2018
Location: 320 Ridgefield Ct., Asheville, NC 28806 The Business Banking Associate (grade 7) supports Business Banking Relationship Managers with all functions related to executing business loans from the approval stage to funding and post-closing. Ensures high quality service to client base through communication, problem-resolution, and timely, accurate follow-through on behalf of the client and Relationship Manager. Coordinates and maintains positive customer and fellow employee relationships. Supports Business Banking Underwriting Team with general underwriting tasks as assigned. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job-specific training. Education, Skills and Experience Required: Ability to process work accurately and effectively Ability to multitask in a high-paced working environment Manage prioritization of workflow for maximum efficiency (especially supporting multiple RMs) Manage workflow and relationships with teammates in different geographic locations Ability to handle confidential information in a professional manner Above average computer skills (Word, Excel, PowerPoint, Outlook) Proficient math and organizational skills Previous banking experience Ability to communicate in a positive and effective manner Preferred: Previous commercial or business banking experience Completion of related courses such as Principles of Accounting, Finance, etc. Scope of Decisions and Authority Customer relations are important to the growth of the loan portfolio. Must be able to take initiative to expedite loans and solve problems with minimal guidance. Must exercise problem-solving skills when interacting with internal and external customers, as well as settlement agents. Must be able to make educated decisions outside of RM direction when appropriate. Key Accountabilities Essential Functions: Assists Relationship Manager(s) with all aspects of the business banking process including: Maintain electronic loan and credit files in Nautilus Research and answer questions regarding process or other transaction-related items from Relationship Managers, Business Banking Associates, Commercial Banking Associates, Business Banking Underwriting staff, and other partner groups as needed or required. Assist Business Credit Team with pre-underwriting / pre-approval / pre-closing tasks when assigned and as workflow allows. Maintain Commercial Loan Process system (CLP) for applications in all milestones post approval.Keep accurate and clean. Ensure conditions of approval are met before the loan closes. Coordinate preparation of loan and packages including, but not limited to: CIP for Borrower and Guarantors, determine Beneficial Ownership, obtain insurance, obtain proper disclosures, environmental collateral screens, Real Estate Title Commitments and Title Searches, etc. Must have a clear understanding how to review loan documents and ensure the accuracy pre-closing. Coordinate loan closings with Doc Prep, customers, attorneys/settlement agents, and Relationship Manager. Review executed loan packages for completeness and prepare for post-closing. Partner with PMG/CPM teams (when necessary) with modifications, renewals, and short-term extensions. Familiarity with all federal and state banking regulations pertaining to business lending including fair lending laws, HMDA, the Bank Secrecy Act, and the US Patriot Act. Successful completion of in-house training programs or other approved/assigned training for sales, service, and products. Performs other related duties as assigned Adhere to all rules and regulations applicable to this position. Customer Service: Work as a team internally and across departments.Maintains good working relationship with Relationship Managers,credit administration, loan operations, and all other partner groups. HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of otherwise qualified disabled applicants and employees.
HomeTrust Bank North Carolina, USA
Dec 15, 2018
Location : 107 West Center Street, Lexington, NC 27292 Hours : ***This 25 hour per week role is scheduled during the window of 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Friday. The Part-Time Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the Customer Service Representative desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Customer Service Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required : Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Personal traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Roanoke, VA, USA
Dec 13, 2018
Location : 316 South Jefferson St., Roanoke, VA 24011 The Associate Branch Manager is responsible for assisting the Branch Manager or Retail Market Leader in administering and directing sales/business development, marketing and operation of a branch office. Manages activities, which promote growth and reinforce the objectives of the relationship banking and quality service programs; oversees daily banking office functions; ensures compliance with all policies, procedures and operating regulations. This position reports to the Branch Manager and has a sound working knowledge of the Branch Manager's responsibilities in order to act as back-up during the manager's absence. This position is responsible for ensuring operational efficiency of the branch office through adherence to established procedures. This position is also responsible for making sound and timely decisions relative to accepted standards of customer service, workflows, and the implementation of new procedures. Responsible for ensuring that all business transactions and practices are in compliance with legal and regulatory requirements, as well as with HomeTrust Bank policy. Processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit and consumer (including HELOC) related accounts. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Drives branch performance results to meet/exceed branch sales/service goals. Responsible for day-to-day management of branch operations to ensure efficiency and compliance with operational and security policies. Provides guidance and training to branch personnel on operating problems, handling of exceptions, adjustments, and sales. Ensures fast, courteous and efficient customer service is maintained in banking office. Supervises all branch operations. Develop Sales and Service Associate staffing schedule utilizing the Verint Staffing software. Confers and participates with Branch Manager in resolving personnel problems, including hiring, scheduling of employees' hours, & rating performance. Oversees physical maintenance of the banking office to ensure an attractive, functional and well-maintained appearance. Opens new accounts, process general account transactions and respond to questions concerning all bank products and services. Reviews internal control structure of Branch on an ongoing basis. Generates monthly reports for review: teller outages, teller cash, teller transaction, overdraft charge off, bounce protection and etc. Monitor Equipment needs and communicate to appropriate departments Ensures branch has and maintains clean audits. Cross-sells and refers financial institution products and services as appropriate. Responsible for accurately maintaining the branch vault and ATM(s). Performs other duties as requested. Knowledge / Skills Required : Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Skilled sales/service leader with thorough knowledge of the sales/service process. Proven developer of sales/service teams. Thorough knowledge of all HomeTrust retail consumer products and services. Knowledge of loan and deposit processing functions and related requirements and procedures. Excellent attention to detail, organizational and communications skills. Successful completion of in-house training programs. Successful completion of HELOC training/any required lending related training within one year of accepting position. Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to support positive customer interactions. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to listen to and/or convey detailed or important instructions or ideas accurately and quickly. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Competencies Required : Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities. Motivates Others: Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people can effectively work for and with. Deals with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Personal Traits : Presents a professional, business-like manner and appearance. Sales and service aptitude and ability. Earns quick credibility. Excellent skills at building and maintaining relationships. Coach/mentor/developer of others. Highly developed communication and presentation skills. Ability to resolve customer concerns/issues in a positive way. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent required, Associates or Bachelor's Degree preferred Proven dynamic sales leader with 5+ years of banking experience on both new account opening and lending processes, including mortgage and HELOC. 3+ of experience in sales and service leadership roles. Fluency with PC and web-based software and systems. Must be comfortable with e-banking platform. This position requires S.A.F.E. registration at the time of employment. The Nationwide Mortgage Licensing System (NMLS) web site (mortgage.nationwidelicensingsystem.org) can provide information about the requirements for registration. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Charlotte, NC, USA
Dec 11, 2018
Location: 100 Queens Rd., Charlotte, NC 28204 The Business Development Officer (BDO) will be responsible for recruitment and the strategic development, implementation and ongoing execution of effective recruitment plans and selection strategies supporting Loan Officer Sales roles across the HomeTrust Bank footprint. The Business Development Officer-Mortgage is responsible for executing strategies outlined by Senior Management. This position will become involved with community and industry organizations, relationship building in and around the Mortgage and Real Estate Community. The position works closely with Mortgage leaders to understand HomeTrust Bank mortgage needs and opportunities. The Business Development officer- Mortgage develops mortgage business opportunities based on a solid understanding of the financial services market and builds business relationships within all communities served by HomeTrust Bank. Specific Job Functions Develop action plan for growth in target markets including metrics from first contact to successful hire. Identify new business opportunities and assist the Marketing Department and Community Development, and Loan Officers with the development of promotional materials and target placement in order to gain market share penetration and earn new relationships Develop and implement a strategy to provide correspondent mortgages services to banks without mortgage divisions/groups. Build partnerships and relationships with realty companies and industry organizations to develop sales channels for HomeTrust Bank mortgage products and services. Build partnerships and relationships within HomeTrust Bank's footprint to monitor performance trends and develop new marketing and sales opportunities. Represent the Mortgage business unit and work with Community Development to broaden HomeTrust Bank reach in the community. Provide guidance, mentoring and consultative assistance for Mortgage Sales managers and sales teams as they develop their business outreach strategies, goals and objectives. Have a general knowledge of the various functions of departments of HomeTrust Bank. Have a thorough knowledge of HomeTrust Bank loan policy and state and federal consumer lending/deposit regulations, as well as a working knowledge of HomeTrust Bank products and services. Build and manage ongoing positive relationships with Mortgage industry leaders within banks footprint. Perform additional duties as assigned. Knowledge/Skills Required Excellent verbal and written skills to effectively communicate in the English language. Ability to effectively present to individuals and groups. Excellent interpersonal skills to effectively communicate with staff, members, and outside. Ability to present a professional image to staff, members, vendors, and other outside contacts. Thorough knowledge of Mortgage products and services. Ability to work independently and as a team member while using discretion in decision making and sound judgment in problem solving. Proficient project management skills. Proficient PC skills (Microsoft Office), with the ability to learn new software. Effective leadership and negotiation skills. Full-time hours required, with additional hours as necessary to accomplish objectives, goals, and projects. Physical and Mental Qualifications Ability to understand and use Bank policies and procedures to support positive customer interactions. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to listen to and/or convey detailed or important instructions or ideas accurately and quickly. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Personal Traits Presents a professional, business-like manner and appearance. Effective team member with demonstrated collaboration skills. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements Ability to commute between locations. B.A. or B.S. in business or equivalent work or educational experience. Minimum 7 years of experience in mortgage sales required. Three to five years of experience in B2B, business development or external sales. Comply with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO). Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees.
HomeTrust Bank Tryon, NC 28782, USA
Dec 07, 2018
Location: 341 North Trade Street, Tryon, NC 28782 Hours : This 20 hour per week role will need availability during our operating hours of 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri The Part-Time Sales and Service Associate (20 hrs per week) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the Customer Service Representative desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Customer Service Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required : Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Personal traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank North Carolina, USA
Dec 07, 2018
Location : 685 West Mills Street Columbus, SC 28722 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri **Competitive Pay, Full Medical Benefits, Attractive benefit package includes PTO, 401k match, wellness programs and more!** The Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the Customer Service Representative desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Customer Service Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required : Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Personal traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Asheville, NC, USA
Dec 05, 2018
Location: 1900 Ridgefield Boulevard, Asheville, NC 28806 Hours : Full-Time, 40 hours/week, Schedule as follows: Mon 9-7 Tues 10-7 Wed 8-2 Thurs 10-7 Fri 8-6 * 1 hour lunch for any days 8 hours or longer ROLE SUMMARY : The Customer Care Center Specialist I ("CCC Specialist I) provides technical, general, and professional support to internal and external customers. The CCC Specialist I is involved in daily operations of all Electronic Services used by our Personal customers including Automated Telephone Banking, Retail Online Banking, Mobile Banking, Debit Card support and providing Deposit/Loan Account information. SPECIFIC JOB FUNCTIONS : Promotes the growth and prosperity of the Bank by professionally serving the needs of customers with a focus on top-quality customer service Responsible for giving appropriate directions to customers regarding support issues Provide technical and professional support to customers in a friendly and efficient manner Work with Customer Care Center supervisors and other key personnel to monitor and guarantee the smooth functioning of the Digital Banking systems In coordination with the Bank's Training Department, the CCC Specialist I provides assistance in training bank personnel on the features and advantages of online banking Preparing reports for any downtime and detailing root causes Serve as a communication point, both to receive reports of security incidents from customers and to disseminate vital information to the bank's Information Security Officer about security incidents Special projects or duties as assigned by Supervisor KNOWLEDGE/SKILLS REQUIRED: Able to provide an excellent customer service experience with strong verbal skills, ability to relate to all personalities and be solution-oriented Strong understanding of Digital Banking systems, including internet browsers and Smartphone technologies Professional and effective communication skills and interpersonal skills Must be able to assist system users in problem identification and resolution Analytical and sound decision making skills are necessary Comfortable working in a team environment General business use of personal computer applications including Microsoft Word, Excel and Internet Explorer COMPETENCIES REQUIRED : Action Oriented Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others . Interpersonal Savvy Relates well to all kinds of people - up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably. Customer Focus Approaches each conversation with the mindset and focus of making it easier and better to bank at HomeTrust. Is dedicated to meeting the expectations and requirements of internal and external customers; Gets first-hand customer information and informs/shares information accordingly through appropriate channels; Always seeks to uncover information that may lead to improvements in processes and efficiencies; Seizes opportunities to glean critical information from customers; Consistently begins each customer interaction with the desire to understand and uncover immediate frustration and reason for the call, but digging deeper to try and solve for future needs, eliminating the need for future calls. Learning on the Fly Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Dealing with Paradox Can act in ways that seem contradictory; is very flexible and adaptable when facing tough calls; can combine seeming opposites like being compassionately tough, stand up for self without trampling others, set strong but flexible standards; can act differently depending upon the situation; is seen as balanced despite the conflicting demands of the situation. Job requirements : Associates degree in computer or business related field or equivalent work experience 1 year experience in direct client/customer service Demonstrated proficiency in consumer technologies and common desktop applications Prior experience with Digital Banking systems recommended ** EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Virginia, USA
Nov 29, 2018
Location: 5002 Williamson Rd NW, Roanoke, VA 24012 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri, This 30 hour role is scheduled to work anytime during the operating window. **Competitive Pay, Full Medical Benefits, Attractive benefit package includes PTO, 401k match, wellness programs and more!** Role Summary: Processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the platform desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Platform Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required: Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Competencies Required : Drives for Results: Pursues everything with energy, drive and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Action Oriented: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Personal Traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements: High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Successful completion of in-house required training. Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Asheville, NC, USA
Nov 29, 2018
Location: 1825 Hendersonville Rd., Asheville, NC 28803 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Friday **Competitive Pay, Full Medical Benefits, Attractive benefit package includes PTO, 401k match, wellness programs and more!** Role Summary: The Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the platform desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Platform Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required: Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Competencies Required : Drives for Results: Pursues everything with energy, drive and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Action Oriented: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Personal Traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements: High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Successful completion of in-house required training. Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank North Carolina, USA
Nov 27, 2018
Location : 1315 Bradford View Dr., Cary, NC 27519 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri. This 30 hour role is scheduled to work anytime during the operating window. **Competitive Pay, Full Medical Benefits, Attractive benefit package includes PTO, 401k match, wellness programs and more!** The Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the Customer Service Representative desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Customer Service Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required : Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Personal traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Raleigh, NC, USA
Nov 21, 2018
Location : 4140 ParkLake Ave, Suite 610, Raleigh, NC 27612 Relationships Reports To: SVP/Market President Supervises: N/A Basic Function Assists Relationship Manager(s), commercial customers and prospects with all functions related to commercial loans, deposit services, online banking, and cash management services in order to leverage Lenders' abilities to develop and retain profitable customer relationships. Position also encompasses Construction Loan Administration for commercial loans. Ensures high quality service to client base through communication, problem-resolution and timely, accurate follow-through on behalf of the client and Lender(s). Coordinates and maintains positive customer and fellow employee relationships. Position would be responsible for special projects as assigned. Position may include minor calling efforts to support customer relationships and business development. General Qualifications Knowledge: Associate's degree in related business field with knowledge of commercial loan and deposit-processing requirements is required; bachelor's in a related field is preferred. General accounting knowledge is needed, and an understanding of the dynamics of a commercial lending, commercial bank products and services as well as commercial credit principles is helpful. Experience: Three to five years experience in a commercial or mortgage loan department of a savings institution or bank is necessary. Previous administrative and/or bookkeeping experience and prior teller experience is desired. Paralegal and/or loan servicing experience are helpful. Skills: Proficient administrative, time management and organizational skills are necessary, as well as the ability to use a personal computer (word processing, spreadsheets, PDF files, and power point) and other office equipment. Well-developed human relations skills with ability to communicate clearly with customers both verbally and in writing are required. Scope of Decisions and Authority Missing and erroneous documentation have the potential of being costly to the Bank. Customer relations are important to the growth of the loan portfolio. Must be able to take initiative to expedite loans and solve problems with minimal guidance. Key Accountabilities  Promotes the growth and prosperity of the Bank by professionally serving the needs of the customer.  Answers customer inquiries, refers sales opportunities to Commercial Lenders, presents a positive image to all clients, and provides accurate loan and deposit information for customers.  Assists Lender(s) with all aspects of the lending process including: 1. Light financial statement spreading, tax cash flow worksheets, and/or underwriting worksheets in the interest of timely customer service. 2. Performing UCC lien searches and filings. 3. Term sheets, commitment letters, credit memos, etc. 4. Processing loan applications, including system input to Fi-Serv, Easy Lender, Proactive and typing and mailing verifications, ordering appraisals, surveys, credit reports, environmental reports, and flood certifications. 5. Assisting Lender(s) in completing commercial loan approval packages and ensuring appropriate loan approval signatures are obtained. 6. All aspects of the loan closing process such as ordering appraisals, surveys, obtaining necessary insurance policies and endorsements, life insurance assignments, etc. 7. Coordinating loan closings with Doc Prep, customers, attorneys, and Lender(s). 8. Answering inquiries from customers, realtors, attorneys, and HomeTrust Bank employees on a need to know basis regarding loan status. 9. Coordinating with loan operations to make sure loans are properly set up on systems. 10. Maintaining tickler file and following up on financial statement, tax returns and other required documentation after those items have been assigned to the Lender(s) for follow up. 11. Performing routine loan disbursements for commercial construction loans and lines of credit as well as other general ledger functions for Lender(s) and customers. 12. Maintaining and updating construction loan disbursement forms and following up for executed construction loan advance documentation from customers. 13. Preparing requests for loan modifications using the bank's form. 14. Clear all documentation errors in a timely manner. 15. Provides administrative support for Lender(s), scheduling appointments, typing, composing correspondence, memos, and reports utilizing Word, Excel, Outlook, PowerPoint, and other software. 16. Handles office duties including phone calls, mail sort, copying, and other support functions. 17. Provides Lender(s) with account maintenance for commercial and retail deposit accounts to include working with deposit services to research existing accounts and appropriately monitor accounts. 18. Serves as a Bank representative to customers and prospects when they call and/or visit the office in Lender's absence. 19. Works as a team internally and across departments. Maintains good working relationship with offices, credit administration, loan operations, deposit services, and mortgage. Coordinates work flow among departments. 20. Performs other duties as requested. EOE: Protected Veterans/Individuals with Disabilities
HomeTrust Bank Tennessee, USA
Nov 16, 2018
Location : 6 branches throughout the Tri-City area: 2 Kingsport, 3 Johnson City, 1 Bristol, VA Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri **Competitive Pay, Full Medical Benefits, Attractive benefit package includes PTO, 401k match, wellness programs and more!** This 40 hour role is scheduled to float between any of the 6 locations throughout the Tri-City area. The Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the Customer Service Representative desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Customer Service Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required : Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Personal traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Tennessee, USA
Nov 10, 2018
Location: 6501 Kingston Pike, Knoxville, TN 37919 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri, This 30 hour role is scheduled to work anytime during the operating window. **Competitive Pay, Full Medical Benefits, Attractive benefit package includes PTO, 401k match, wellness programs and more!** Role Summary: Processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the platform desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Platform Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required: Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Competencies Required : Drives for Results: Pursues everything with energy, drive and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Action Oriented: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Personal Traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements: High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Successful completion of in-house required training. Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Asheville, NC, USA
Nov 01, 2018
Location : 876 Brevard Rd., Asheville, NC 28806 The Municipal Finance group provides tax-exempt financing for capital projects for municipalities and on behalf of agencies (i.e. Volunteer Fire Departments). The Municipal Finance Specialist guides customers through the funding, post-funding and acquisition of essential service vehicles, equipment and real estate. Specific Job Functions Educate clients on loan application process and expedite technical issues pertaining to loan funding. Develop relationships with clients, dealers and vendors. Resolve issues related to the acquisition process. Perform documentation audits prior to funding to ensure the bank's security interests are perfected. Audit closed loans to ensure that all information is accurate and complete prior to entry into the bank's core computer system Assist with unique loan situations to include, but not limited to: Modifications of existing loans, Collection of past due payments, Bankruptcy, Demand Letters, Foreclosure, Short Sales, and liquidations of capital. Monitor and resolve various issues relating to exception reports. Provide support to answer customer questions related to the general servicing of their loan Complete daily, weekly, monthly tasks as assigned Recommend potential loan structures to Municipal SVP Tracking and file maintenance for insurance, UCC filings, recording of documents, and compliane with loan requirements Knowledge/Skills Required Excellent attention to detail Ability to multi-task, prioritize responsibilities, and work well under pressure Strong sense of personal resourcefulness; ability to act and think independently, creatively and solve problems with effective solutions Ability to gain familiarity with all federal and state banking regulations pertaining to municipal lending Knowledge of municipal lending practices, policies, and procedures Working knowledge of other internal department policies and procedures Able to develop business development aptitudes Strong customer service skills both internally and externally Ability to work well with others and individually Ability to gain knowledge of loss mitigation/collection policies and procedures Knowledge of MS Excel / Word / Outlook Physical and Mental Qualifications Ability to understand and use Bank policies and procedures to support positive customer interactions. Ability to understand, and use Bank policies and procedures to ensure operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to listen to and/or convey detailed or important instructions or ideas accurately and quickly. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Competencies Functional / Technical Skills Timely Decision Making Action Oriented Customer Focus Problem Solving Informing Composure Personal Traits Must be service oriented and possess exceptional written and verbal communication skills Ability to develop and maintain relationships Highly developed communication skills Ability to resolve customer concerns / issues in a positive way Focus/desire to serve customer needs and provide excellent customer service. Job Requirements High School Diploma required Two or Four year degree in business related field preferred. Two or more years in loss mitigation or commercial loan servicing and previous banking experience preferred. Must be bondable Demonstrated competency with personal computer use, with good understanding of financial institution systems, products and services. Valid Driver's License required. Occasional travel, less than 10% of the time. Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. While performing the duties of this job, the employee is regularly requir ed to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Virginia, USA
Oct 31, 2018
Location: 425 State Street Bristol, VA 24201 Hours : This 20 hour per week role will need availability during our operating hours of 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri. The Part-Time Sales and Service Associate (20 hrs per week) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the Customer Service Representative desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Customer Service Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required : Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Personal traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Asheville, NC, USA
Oct 24, 2018
Location : 320 Ridgefield Ct., Asheville, NC 28806 The Commercial Loan Servicing Specialist prepares new commercial loans, municipal leases and participation loans for input into the Bank's loan servicing system. Reconciles individual loan closing transactions. Participates in a variety of general commercial loan servicing functions and contributes to the support of the department's group telephone line. Follows-up on customer correspondence and phone inquiries. Job Requirements : High School Diploma or equivalent required. Two to four year degree in business or related field preferred. Minimum two years data entry and customer service experience required. Previous experience in real estate, mortgage lending or commercial lending office preferred. Specific Job Functions: Assures that all loan information is accurate and complete prior to entry into the computer system. Responsible for the reconciliation of all transmitted loans, coordinating with the Commercial Documentation Preparation team to resolve any discrepancies. Processes all commercial loan modifications.Ensuring timeliness, accuracy and appropriate follow through. Files UCC continuations and cancellations. Responsible for balancing individual transactions processed throughout the day and participating in departmental balancing of check requests, credit card activity and official checks. Helps to serve customers, with questions related to the general servicing of their loan.This might include, but is not limited to, payment processing/inquiries, history interpretation, interest computations, year-end reporting, payment calculations, adjustable mortgage questions, draft/debit/credit card processing, etc.Works toward problem resolution but escalates to a Supervisor when appropriate. Processes customer address changes. Assists with special projects as needed. Quotes loan payoffs, preparing written confirmations as required. Participates in the department rotation of various morning and afternoon responsibilities. Adapts to changes in the work environment.Able to deal with frequent change, delays or unexpected events. Contributes to building positive team spirit. Performs other duties as requested. Knowledge / Skills Required : Proficiency with personal computer, including all MS Office applications, and calculator. Ability to understand, and use Bank policies and procedures to ensure operational efficiency and regulatory compliance. Demonstrated problem solving ability. Effective time management skills. Above average communications skills with emphasis on listening and problem solving skills. Ability to understand and/or convey detailed or important instructions or ideas accurately and quickly. Demonstrated ability to handle multiple tasks simultaneously. Exceptional organization skills. Ability to prioritize duties and work independently. Ability to meet designated deadlines while remaining flexible to changing assignments. Self-motivated with excellent attention to detail. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Tennessee, USA
Oct 19, 2018
Location: 422 Broad St. Kingsport, TN 37660 Hours : This 20 hour per week role will need availability during our operating hours of 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri. The Part-Time Sales and Service Associate (20 hrs per week) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the Customer Service Representative desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Customer Service Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required : Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Personal traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank North Carolina, USA
Oct 18, 2018
Location : 1900 Ridgefield Blvd; Asheville, NC 28806 The SVP / Director of IT will routinely interact with Executives, Managers and Supervisors from all lines of business to analyze requirements for IT projects. Serves as the primary liaison between the business units and IT staff. Prioritizes IT projects based on a thorough understanding of the bank's strategic objectives. Communicates effectively and consistently with all involved parties. Ensures final IT deliverables are accurate, satisfy requirements and enhance business decision making capabilities Specific Job Functions Strategic Align all IT activities with the bank's strategic goals and objectives. Responsible for governance processes for the bank's IT architecture, telecommunications, networks, desktops. Prioritizing technology initiatives and coordinating the evaluation, deployment, and management of current and future technologies. Collaborating with employees from all levels within the bank to develop and maintain a technology plan that supports organizational needs. Developing and communicating business/technology alignment plans to Executive Management, staff, partners, and the Board of Directors. Directing development and execution of an enterprise-wide disaster recovery and business continuity plan. Developing, implementing, maintaining, and overseeing enforcement of policies, procedures, and associated plans for system security administration and user system access based on industry-standard best practices. Acquisition & Deployment Assessing and communicating risks associated with technology-related investments and purchases to Executive Management and Board. Developing business case justifications and cost/benefit analyses for technology spending and initiatives. Working directly with business unit managers to define requirements for new technology implementations. Reviewing hardware and software acquisition and maintenance contracts and pursue master agreements to capitalize on economies of scale. Defining and communicating corporate procedures, policies, and standards to the Executive Management. Working directly with Project Steering Committee to approve, prioritize, and control projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems. Operational Management Ability to direct and implement large scale IT integrations. Oversee all aspects of IT integrations, testing and quality assurance. Oversee ongoing improvements to current technology and feasibility of system enhancements. Conducting research to remain up-to-date and knowledgeable in regards to industry trends and emerging technologies in anticipation of new business processes and system alterations. Analyzing and improving upon technology standards across the organization to maintain a technological and competitive edge within the market. Acting as primary liaison for the company's technology vision via regular written and in-person communications with Executives and Board. Creatively providing resolution to technical problems in a cost-effective manner. Supervising recruitment, development, retention, and organization of all technical staff in accordance with corporate budgetary objectives and personnel policies. Ensuring continuous delivery of technical services (3 - 9s) through oversight of service level agreements with end users and monitoring of systems, programs, and equipment performance. Ensuring equipment and software operation adheres to applicable laws and regulations. Managing the administration of all computer security systems and their corresponding or associated software, including firewalls, intrusion detection systems, and anti-virus software. Developing and monitoring the security and technical services annual operating budgets for purchasing, staffing, and IT operations. Performs other duties as requested. Knowledge/Skills Required Extensive knowledge of the Fiserv Signature and LoanServ processing systems. Significant experience with computer systems (hardware/software), networks, and information security. Broad knowledge of bank operations in a large commercial bank environment . Strong interpersonal skills as well as written and oral communication skills. Ability to think and manage strategically. Ability to objectively analyze and evaluate issues in order to form an educated resolution. Adaptable in regards to learning and understanding new technologies. Ability to conduct research into software-related issues and products. Highly logical / Technically proficient. Highly self-motivated and directed with a keen attention to detail. Proven analytical and problem-solving abilities with the ability to effectively prioritize and execute tasks. Physical and Mental Qualifications Ability to understand and use Bank policies and procedures to support positive customer interactions. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to listen to and/or convey detailed or important instructions or ideas accurately and quickly. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Competencies Personal Responsibility Customer Focus Integrity and Trust Accountability Continuous Improvement Humility Personal Traits Presents a professional, business-like manner and appearance. Effective team member with demonstrated collaboration skills. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements 4-year degree, preferably in information systems, technology or business-related fields 10+ years managing IT and computer systems required. A minimum of 5 years supervisory experience in the banking industry Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Asheville, NC, USA
Oct 17, 2018
Location : 324 Ridgefield Ct., Asheville, NC 28805 The Senior Staff Auditor supports the mission of HomeTrust Bank and provides objective and professional evaluation of banking operations to assist management in accomplishing their assigned responsibilities. Works closely with the Director of Internal Audit and others on the audit team to develop and implement effective risk-based audit programs targeted. Reviews audit work papers and report drafts for accuracy and completeness prior to final review by the Director of Internal Audit. Monitors the status of audit recommendations and the adequacy of follow-up actions. Performs assigned audits. Assists in performing special investigations and other special projects. Assists the Director of Internal Audit in role as a liaison to external auditors and examiners. Coaches and mentors junior audit staff. General Qualifications Knowledge : Minimum 4-year degree in Business Administration or Accounting.. Certified Internal Auditor (CIA), Certified Public Accountant (CPA), or portions completed. Knowledge of COSO Internal Control - Integrated Framework and Sarbanes Oxley Section 404 required. Experience : A minimum of five years experience as an internal or external auditor, preferably in the financial services or banking industry. Public company experience preferred. Skills : Demonstrated Team Leadership skills, which create a positive work environment. Ability to review and critique work papers and audit reports for completeness and accuracy. Ability to encourage team dialogue. Ability to provide meaningful feedback in a timely manner. Use of technical resources and tools to enhance work productivity. Collaborative work approach to build business relationships. Ability to effectively manage daily work as well as special projects. Ability to create high quality work papers and reports. Strong communication skills. Sound business judgment and ability to handle sensitive information. Ability to meet deadlines. Scope of Decisions and Authority Because of the sensitive nature of the job, the senior staff auditor will exercise utmost confidentiality. Has indirect influence on overall efficiency and compliance with the organization's policies, procedures and with government regulations. Accountabilities Promotes the growth and prosperity of the Bank by professionally serving the needs of customers. Assists the Director of Internal Audit to ensure the timely completion of the annual audit plan. Conducts audits and special projects assigned by the Director of Internal Audit. Reviews work papers and audit report drafts for accuracy and completeness prior to the final review by the Director of Internal Audit. Monitors the status of audit recommendations and the adequacy of follow-up actions. Acts as a resource to operational departments and retail offices. Communicates effectively with all levels in performing job responsibilities (external, employees, directors, managers). Assists the Director of Internal Audit in role as a liaison to external auditors and examiners. Continuing education is required to maintain certification.To keep abreast of changes in policy and procedures, in-house opportunities (actual classes or online learning) will be required as appropriate. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank North Carolina, USA
Oct 17, 2018
Executive Assistant to CEO Reports to: Chairman, President and CEO Supervises:Administrative Assistants FLSA Designation: Exempt Location: 10 Woodfin Street, Asheville, NC 28801 Role Summary: Executive Assistant provides high level support in a variety of managerial and administrative duties to support the Chairman, President and CEO, along with other key leadership team members and Board Members. Incumbent is responsible for leading, guiding and directing the daily duties and projects for the Corporate Administrative Assistant team. Results of decisions have an impact across the Bank. Errors could result in the loss credibility, Must have the ability to make reasonable decisions with minimal supervision. Must use sound judgement in addressing new work problems. Must be self-motivated and have the ability to respond quickly under heavy deadline demands at any time. Specific Job Functions: Promotes the growth and prosperity of the Bank by professionally serving the needs of customers, Executive Officers, and the Board of Directors, Provides administrative assistance for the CEO in organizing workflow and establishing project schedules, Provides administrative support for the Board of Directors and all Board Committees, including providing regulators and internal audit with requested information. Assures Board reports are accurate, completed, and distributed/uploaded in a timely manner, Provides administrative support to ensure director fees for the HTBI Board, community boards and board committees are paid accurately and timely, Prepares complex PowerPoint Presentations, Excel spreadsheets and Word documents with accuracy and with design to make information visible and useful, Monitors CEO schedule assuring matters are presented timely and projects are moved according to schedule. Manages CEO schedule to avoid overbooking and maximize efficiency, Supervises and rates two Administrative Assistants, mentoring them in correct office procedures, maintaining a courteous attitude in stressful situations, organizational and communication skills and setting priorities as to multitasking under demanding deadlines, Work schedule is typically 8 AM to 6 PM with earlier and/or later hours on special projects, meetings, etc. Responsible for business project development, timeline, budget, and quality, Conducts research and prepares necessary spreadsheets and reports for broad range of business projects. Assures timely completion of projects to assist CEO in business decisions, Researches business items and summarizes at CEO request, Manages Executive and Board travel arrangements for conferences and meetings. Supervises arrangements assuring logistics for group meetings are completed, Schedules and prepares arrangements for executive business meetings, retreats, and presentations. Preparations include organizing program, securing caterers, coordinating speakers, setting and maintaining event budget, Manages CEO calls and correspondence assuring appropriate response in a timely manner, Manages personal schedule and dealings with and for the CEO Contributes to building positive team spirit, Performs other duties as requested/assigned. Knowledge/Skills Required: Demonstrates problem solving ability. Exceptional communication skills with emphasis on listening, writing, and problem solving skills. Ability to understand and/or convey detailed or important instructions or ideas accurately and quickly. Demonstrates ability to handle multiple tasks simultaneously. Exceptional organization skills. Ability to prioritize duties and work independently. Must be self-motivated. Ability to adapt to changes in the work environment.Ability to deal with frequent change, delays or unexpected events with professionalism and polish. Maturity to manage highly confidential information and materials. Strong attention to detail with emphasis on accuracy and presentation. Ability to meet designated deadlines while remaining flexible to changing assignments. Some industry knowledge and experience of Bank operations, policies, procedures and regulations. Ability to understand, and use Bank policies and procedures to ensure operational efficiency and regulatory compliance. Job Requirements: Four-year degree in business related field. Demonstrated knowledge of executive office procedures required. Five to seven (5-7) years of previous experience in executive support or administrative environment. Demonstrated success in project management. Must have prior supervisory experience. Must be Advanced Level (testing will be conducted during interview process) in Microsoft Office Suite; Excel, Word, Outlook and PowerPoint. Must have a valid driver's license. EOE/Protected Veterans/Individuals with Disabilities