HomeTrust Bank

  • Asheville, NC, United States

HomeTrust Bank’s people make all the difference, and having the right people in the right positions means our customers receive the best service possible.

At HomeTrust, we attract people with top talent, people who have strong financial service industry skills that match the specific positions we need. As importantly, we look for individuals whose values match our values, people who listen, who love to serve, and who give back to their communities. If your values and experience are a good fit, you should consider HomeTrust Bank.

HomeTrust Bank North Carolina, USA
Feb 20, 2019
Location : 330 Ridgefield Ct., Asheville, NC 28806 Hours: 8:30 - 5:00 Monday - Thurs; 8:30 - 6:00 Fri The Internal Support I (grade 6) position provides second-line technical, general, and professional support for employees in order to quickly and effectively provide a positive customer experience by phone. The Internal Support I position is involved and knowledgeable in daily deposit operations functions. Specific Job Functions : Promotes the growth and prosperity of the Bank by professionally serving the needs of customers with a focus on top-quality customer service. Serve as deposit operations resource to personnel. Maintain current knowledge of regulations and compliance requirements, as applicable. Provide support regarding procedures, policy and process. Determine issue or need of the caller. Responsible for giving appropriate directions to employees regarding support issues. Clearly explain solution, product or process Provide technical and professional support to employees in a friendly and efficient manner. Work with Retail Operations in identifying support trends and proposing solutions in training, process, policy or technology that would eliminate future occurrences of those support trends. Creating support ticket system entries Perform other duties as assigned. Knowledge / Skills Required : Familiarity with federal and state banking regulations, including but not limited to the Bank Secrecy Act and the USA Patriot Act. Thorough knowledge of Bank products and services. Knowledgeable in HTB account opening and maintenance activities. Stays abreast of changes in policies and procedures related to deposit products. Strong functional/technical skills Excellent interpersonal/verbal and written communications skills. Ability to resolve internal customer concerns/issues in a positive way. Demonstrated excellent attention to detail. Successful completion of in-house training program (if available) or approved outside training program. Must be able to follow detailed set procedures to ensure highest standards for audit and risk purposes Physical and Mental Qualifications: Ability to understand, and use Bank policies to ensure operational and regulatory compliance. Ability to communicate positively and effectively one-on-one and in small group meetings or presentations. Ability to understand and/or convey detailed or important instructions or ideas accurately and quickly if necessary. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Competencies Required : Customer Focus: Approaches each conversation with the mindset and focus of making it easier and better to bank at HomeTrust. Is dedicated to meeting the expectations and requirements of internal and external customers; Gets first-hand customer information and informs/shares information accordingly through appropriate channels; Always seeks to uncover information that may lead to improvements in processes and efficiencies; Seizes opportunities to glean critical information from customers; Consistently begins each customer interaction with the desire to understand and uncover immediate frustration and reason for the call, but digging deeper to try and solve for future needs, eliminating the need for future calls. Peer Relationships Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Dealing with Paradox: Can act in ways that seem contradictory; is very flexible and adaptable when facing tough calls; understands the rules and policies that are in place as well as their purpose; can identify situations that need flexibility outside of standard procedures, and knows which policies should never be bent. Patience: Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; waits for others to catch up before acting; sensitive to due process and proper pacing; follows established process. Personal Traits : Presents a professional, business-like manner and appearance. Good self-management skills Ability to carry out detailed instructions and to instruct and educate retail banking employees in a positive and upbeat manner. Focus/desire to serve internal customer needs and provide excellent customer service. Active listener, and a willingness to learn Job Requirements : 2 year degree in business related field or a combination of experience and education Some previous banking experience preferred. Strong analytical and problem solving skills. Demonstrated competency with personal computer use, with good understanding of financial institution systems, products and services. HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of otherwise qualified disabled applicants and employees.
HomeTrust Bank North Carolina, USA
Feb 20, 2019
Location : 330 Ridgefield Ct., Asheville, NC 28806 The Deposit Operations Department is responsible for providing quality customer service to the bank's customers and all the retail offices, as well as carry out the daily operational responsibilities of servicing deposit accounts. This position will perform a variety of duties related to Deposit Operations, provide a wide range of support to Deposit Operations Management to include reviewing, processing and updating daily work. Provide guidance to branches and internal departments with routine to moderately complex inquiries. Initiative and accuracy required as well as an understanding of regulatory requirements and risk operations to minimize/eliminate potential loss. Able to perform duties independently with minimal managerial oversight. Specific Job Functions Exception item processing, NSF, unresolved items including but not limited to balancing and interaction with branch staff.Processes and reviews daily ACH activity Review documentation and account paperwork for completeness and accuracy Process daily return deposited items May act as the department liaison with other business units to assist in facilitation of special projects and/or in the resolution of business related system issues Performs document administration and management tasks to file, safe keep, image, and audit documents as needed.Prepares appropriate customer correspondence and notices. Take ownership of problem resolution on deposit products and debit cards including identifying the issue, resolving and following up with customer to ensure satisfaction. Assists with reviewing, processing, and performing daily operational duties Researches records and provides documentation in response to subpoenas/court orders/legal requests. Develop and maintain an in-depth knowledge of bank products, services, department procedures and policies, regulations, to ensure accurate handling of customer's inquiries. Comply with all federal, state, and local regulatory rules and regulations governing financial institutions as well as all company policies and procedures. Complete and pass all required regulatory compliance training as assigned. Assist manager(s) with research and projects related to Deposit Operations products, debit card, processes and procedures. Cross train to perform other functions and duties assigned in Deposit Operations as needed Performs other duties as requested. Knowledge/Skills Required Familiarity with federal and state banking regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and Electronic Funds Transfer Act. Thorough knowledge of bank products and services Knowledgeable in HTB account opening and maintenance activities Stay abreast of changes in policies and procedures related to deposit products Strong functional/technical skills Excellent interpersonal verbal and written communication skills Ability to resolve internal customer concerns/issues in a positive manner Demonstrate excellent attention to detail Successful completion of in-house training program (if available) or approved outside training program Must be able to follow detailed set procedures to ensure highest standards for audit and risk purposes. Physical and Mental Qualifications Ability to understand and use Bank policies and procedures to support positive customer interactions. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to listen to and/or convey detailed or important instructions or ideas accurately and quickly. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Competencies Customer Focused Peer Relationships Problem Solving Learn on the Fly Action Oriented Dealing with Paradox Personal Traits Presents a professional, business-like manner and appearance. Good self - management skills Ability to carry out detailed instructions and to instruct and educate retail banking employees in a positive manner Excellent analytical, organizational and self-review skills Self-motivated, detail oriented Job Requirements High School Diploma or equivalent required, degree preferred 3 years' experience in a financial institution preferably in a problem solving customer service based role or card services area. Basic knowledge of accounting, balancing principals, and bank operations Demonstrated technology skills,including intermediate proficiency with Microsoft Office Suite Ability to be flexible with the changing needs of schedules and work hours dependent on volumes and needs of the business unit Must be able to embrace and quickly adapt to change as a result of internal, market or regulatory policy changes Ability to research, resolve problems and meet deadlines Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees.
HomeTrust Bank North Carolina, USA
Feb 20, 2019
Location : 330 Ridgefield Ct., Asheville, NC 28806 The Deposit Operations Department is responsible for providing quality customer service to the bank's customers and all the retail offices, as well as carry out the daily operational responsibilities of servicing deposit accounts. This position will perform a variety of duties related to Deposit Operations, provide a wide range of support to Deposit Operations Management to include reviewing, processing and updating daily work. Provide guidance to branches and internal departments with routine to moderately complex inquiries. Initiative and accuracy required as well as an understanding of regulatory requirements and risk operations to minimize/eliminate potential loss. Able to perform duties independently with minimal managerial oversight. Specific Job Functions Exception item processing, NSF, unresolved items including but not limited to balancing and interaction with branch staff.Processes and reviews daily ACH activity Review documentation and account paperwork for completeness and accuracy Process daily return deposited items May act as the department liaison with other business units to assist in facilitation of special projects and/or in the resolution of business related system issues Performs document administration and management tasks to file, safe keep, image, and audit documents as needed.Prepares appropriate customer correspondence and notices. Take ownership of problem resolution on deposit products and debit cards including identifying the issue, resolving and following up with customer to ensure satisfaction. Assists with reviewing, processing, and performing daily operational duties Researches records and provides documentation in response to subpoenas/court orders/legal requests. Develop and maintain an in-depth knowledge of bank products, services, department procedures and policies, regulations, to ensure accurate handling of customer's inquiries. Comply with all federal, state, and local regulatory rules and regulations governing financial institutions as well as all company policies and procedures. Complete and pass all required regulatory compliance training as assigned. Assist manager(s) with research and projects related to Deposit Operations products, debit card, processes and procedures. Cross train to perform other functions and duties assigned in Deposit Operations as needed Performs other duties as requested. Knowledge/Skills Required Familiarity with federal and state banking regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and Electronic Funds Transfer Act. Thorough knowledge of bank products and services Knowledgeable in HTB account opening and maintenance activities Stay abreast of changes in policies and procedures related to deposit products Strong functional/technical skills Excellent interpersonal verbal and written communication skills Ability to resolve internal customer concerns/issues in a positive manner Demonstrate excellent attention to detail Successful completion of in-house training program (if available) or approved outside training program Must be able to follow detailed set procedures to ensure highest standards for audit and risk purposes. Physical and Mental Qualifications Ability to understand and use Bank policies and procedures to support positive customer interactions. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to listen to and/or convey detailed or important instructions or ideas accurately and quickly. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Competencies Customer Focused Peer Relationships Problem Solving Learn on the Fly Action Oriented Dealing with Paradox Personal Traits Presents a professional, business-like manner and appearance. Good self - management skills Ability to carry out detailed instructions and to instruct and educate retail banking employees in a positive manner Excellent analytical, organizational and self-review skills Self-motivated, detail oriented Job Requirements High School Diploma or equivalent required, degree preferred 3 years' experience in a financial institution preferably in a problem solving customer service based role or card services area. Basic knowledge of accounting, balancing principals, and bank operations Demonstrated technology skills,including intermediate proficiency with Microsoft Office Suite Ability to be flexible with the changing needs of schedules and work hours dependent on volumes and needs of the business unit Must be able to embrace and quickly adapt to change as a result of internal, market or regulatory policy changes Ability to research, resolve problems and meet deadlines Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees.
HomeTrust Bank North Carolina, USA
Feb 16, 2019
Location: 1825 Hendersonville Rd., Asheville, NC 28803 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Friday, **Competitive Pay, Full Medical Benefits, Attractive benefit package includes PTO, 401k match, wellness programs and more!** Role Summary: The Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the platform desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Platform Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required: Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Competencies Required : Drives for Results: Pursues everything with energy, drive and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Action Oriented: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Personal Traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements: High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Successful completion of in-house required training. Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Virginia, USA
Feb 16, 2019
Location: 201 South Pollard St. Vinton, VA 24179 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri, This 25 hour role is scheduled to work anytime during the operating window. **Competitive Pay, includes PTO, 401k match, wellness programs and more!** Role Summary: Processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the platform desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Platform Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required: Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Competencies Required : Drives for Results: Pursues everything with energy, drive and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Action Oriented: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Personal Traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements: High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Successful completion of in-house required training. Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Roanoke, VA, USA
Feb 14, 2019
Location : 3956 Electric Rd., Roanoke, VA 24018 Primary responsibilities include the solicitation and origination of Mortgage, real estate related and other HomeTrust Bank loan products. Incumbent counsels borrowers to ensure they acquire a loan product appropriate to their circumstances. Assesses with customer the best options for the customer's needs and makes appropriate recommendations. Analyzes the prospective borrower's income and debt, counsels borrower on credit record or other problems, and pre-qualifies the borrower. Provides disclosures to borrower including Truth in Lending and Good Faith Estimates. Specific Job Functions : Originates Mortgage and other real estate related loans, as well as consumer and small business loans. Interviews customers and completes detailed loan application. Prequalifies borrowers using standard underwriting procedures. Counsels customers on home buying and financing process. Develops and maintains personal loan pipeline. Works with Loan Processor to facilitate underwriting and processing phases of loans. Answers telephone and written inquiries concerning active loans and Bank loan offerings. Cross-sells financial institution products and services as appropriate. Knowledge / Skills Required : Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Thorough knowledge of all Bank retail and consumer lending products. Knowledge of all HomeTrust Bank Retail products and services. Knowledge of origination and loan processing functions and related requirements and procedures. Knowledgeable of Bank underwriting guidelines for in-house and secondary market loans. Ability to establish and maintain relationships with builders, real estate agents, etc. Excellent attention to detail, organizational and communications skills. Skilled professional networker. Successful completion of Bank training program(s) for lending (depending on experience and background as a lender). Expectation is to have ability to meet business goals after first 12 months of employment with HomeTrust Bank. Familiarity with all federal and state banking regulations pertaining to lending and consumer compliance, including fair lending laws. Physical and Mental Qualifications : Ability to understand, and use Bank loan policies and procedures to support positive customer interactions. Ability to communicate effectively with customers, staff and the general public in a positive, problem solving manner. Ability to listen to and convey accurately and quickly, detailed information, important instructions and/or ideas. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Personal Traits : Presents a professional, business-like manner and appearance. Sales and Service aptitude and ability. Earns quick credibility. Outgoing nature with excellent skills at building and maintaining relationships. Highly developed communication and presentation skills. Ability to resolve customer concerns/issues in a positive way. Focus/desire to serve customer needs and provide excellent customer service. Technically savvy and task oriented. Job Requirements : High school diploma or equivalent. Prefer 2-4 year degree in related field. At least two years of experience as a retail loan originator, processor, or sales assistant or equivalent experience with a proven sales record. Good basic computer skills. Must be bondable. Valid driver's license required. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank USA RAFT NOLICHUCKY, 2 Jones Branch Rd, Erwin, TN 37650, USA
Feb 08, 2019
Location: Johnson City, TN or Asheville, NC markets Do you love retail operations? The role of Retail Operations Specialist helps achieve the bank's customer service, growth and compliance goals. Specific responsibilities include retail policy and procedure development, bank security, fraud detection and loss prevention, and to serve as an advocate for branch process improvement. To assure the efficient, effective, and safe operation of the bank's offices. Participate actively as a member of the Retail Banking Management Team. Specific Job Functions : Preserve and enhance the unique core values of HomeTrust Bank. Serve as retail office subject matter expert and resource to branch personnel and bank management. Retail Office process review and enhancement. Maintain current knowledge of regulations and compliance requirements. Provide support and training to branches regarding procedures, regulations, security and compliance. Coordinate with training in the design and delivery of necessary training programs (i.e. compliance, security, specialized training) to branch personnel. Serve as advocate and liaison between retail offices and support departments. Help facilitate system integration and implementation for new Retail offices. Serve as Platform and Teller system specialist. Identify problems and develop solutions for common operational problems that exist in multiple locations. Maintain retail policies for Board approval. Manage loss prevention with respect to fraud, forgeries, returned checks, new account safeguards, kiting, and teller over & short. Work with Retail Management Team with regard to product development to insure the smooth implementation of new products. Coordinate with Retail Management and Employment Specialist to make sure proper staffing levels are maintained. Monitor and verify branch audit submissions. Manage and facilitate branch and ATM cash orders to Fed and armored car vault. Research and evaluate management responses to audit reports. Perform other duties as assigned. Knowledge / Skills Required : Familiarity with all federal and state banking regulations, including but not limited to the Bank Secrecy Act and the USA Patriot Act. Thorough knowledge of all Bank products and services. Knowledgeable and Proficient in HTB account opening and maintenance activities. Sales/Service skills - sufficient knowledge of Bank products and services to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stays abreast of all changes in policies and procedures related to retail products. Excellent interpersonal/verbal communications skills. Ability to resolve internal customer concerns/issues in a positive way. Complete HTB Coaching training program within one year of accepting position. If required, complete HTB Teller and/or CSR training within one year of accepting position. Physical and Mental Qualifications : Ability to understand, and use Bank policies and procedures to ensure operational efficiency and regulatory compliance. Ability to communicate positively and effectively in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to travel in a designated geographic area. Personal Traits : Presents a professional, business-like manner and appearance. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within corporate standards and guidelines. Ability to operate as an effective "coach" and provide balanced feedback to retail team Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to internal customers and teammates. Focus/desire to serve internal customer needs and provide excellent customer service. Job Requirements : Four year degree in business related field. Minimum four years of experience with facility, operations and compliance management. Strong analytical and problem solving skills. Previous leadership experience a plus. Good interpersonal and supervisory skills. Strong computer skills and ability to operate standard office equipment. Strong basic math and computation skills. Must be bondable Valid driver's license required HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of otherwise qualified disabled applicants and employees.
HomeTrust Bank North Carolina, USA
Feb 08, 2019
Location: 10 Woodfin St. Asheville, NC 28801 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Friday, **Competitive Pay, Full Medical Benefits, Attractive benefit package includes PTO, 401k match, wellness programs and more!** Role Summary: The Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the platform desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Platform Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required: Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Competencies Required : Drives for Results: Pursues everything with energy, drive and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Action Oriented: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Personal Traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements: High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Successful completion of in-house required training. Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Asheville, NC, USA
Feb 06, 2019
Location : 5 branches throughout the Asheville, NC area. Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri , Occasional Sat shift 9a-12p **Competitive Pay, Full Medical Benefits, Attractive benefit package includes PTO, 401k match, wellness programs and more!** This 40 hour role is scheduled to float between any of the 5 locations throughout the Asheville area. The Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the Customer Service Representative desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Customer Service Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required : Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Personal traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Tennessee, USA
Feb 05, 2019
Location : 11916 Kingston Pike. Farragut, TN 37934 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri, **Competitive Pay, Full Medical Benefits, Attractive benefit package includes PTO, 401k match, wellness programs and more!** The Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the Customer Service Representative desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Customer Service Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required : Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Personal traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Asheville, NC, USA
Feb 05, 2019
Location : 330 Ridgefield Ct., Asheville, NC 28806 The Deposit Operations Department is responsible for providing quality customer service to the bank's customers and all the retail offices, as well as carry out the daily operational responsibilities of servicing deposit accounts. This position will perform a variety of duties related to Deposit Operations, provide a wide range of support to Deposit Operations Management to include reviewing, processing and updating daily work. Provide guidance to branches and internal departments with routine to moderately complex inquiries. Initiative and accuracy required as well as an understanding of regulatory requirements and risk operations to minimize/eliminate potential loss. Able to perform duties independently with minimal managerial oversight. Specific Job Functions Exception item processing, NSF, unresolved items including but not limited to balancing and interaction with branch staff.Processes and reviews daily ACH activity Review documentation and account paperwork for completeness and accuracy Process daily return deposited items May act as the department liaison with other business units to assist in facilitation of special projects and/or in the resolution of business related system issues Performs document administration and management tasks to file, safe keep, image, and audit documents as needed.Prepares appropriate customer correspondence and notices. Take ownership of problem resolution on deposit products and debit cards including identifying the issue, resolving and following up with customer to ensure satisfaction. Assists with reviewing, processing, and performing daily operational duties Researches records and provides documentation in response to subpoenas/court orders/legal requests. Develop and maintain an in-depth knowledge of bank products, services, department procedures and policies, regulations, to ensure accurate handling of customer's inquiries. Comply with all federal, state, and local regulatory rules and regulations governing financial institutions as well as all company policies and procedures. Complete and pass all required regulatory compliance training as assigned. Assist manager(s) with research and projects related to Deposit Operations products, debit card, processes and procedures. Cross train to perform other functions and duties assigned in Deposit Operations as needed Performs other duties as requested. Knowledge/Skills Required Familiarity with federal and state banking regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and Electronic Funds Transfer Act. Thorough knowledge of bank products and services Knowledgeable in HTB account opening and maintenance activities Stay abreast of changes in policies and procedures related to deposit products Strong functional/technical skills Excellent interpersonal verbal and written communication skills Ability to resolve internal customer concerns/issues in a positive manner Demonstrate excellent attention to detail Successful completion of in-house training program (if available) or approved outside training program Must be able to follow detailed set procedures to ensure highest standards for audit and risk purposes. Physical and Mental Qualifications Ability to understand and use Bank policies and procedures to support positive customer interactions. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to listen to and/or convey detailed or important instructions or ideas accurately and quickly. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Competencies Customer Focused Peer Relationships Problem Solving Learn on the Fly Action Oriented Dealing with Paradox Personal Traits Presents a professional, business-like manner and appearance. Good self - management skills Ability to carry out detailed instructions and to instruct and educate retail banking employees in a positive manner Excellent analytical, organizational and self-review skills Self-motivated, detail oriented Job Requirements High School Diploma or equivalent required, degree preferred 3 years' experience in a financial institution preferably in a problem solving customer service based role or card services area. Basic knowledge of accounting, balancing principals, and bank operations Demonstrated technology skills,including intermediate proficiency with Microsoft Office Suite Ability to be flexible with the changing needs of schedules and work hours dependent on volumes and needs of the business unit Must be able to embrace and quickly adapt to change as a result of internal, market or regulatory policy changes Ability to research, resolve problems and meet deadlines Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees.
HomeTrust Bank Tennessee, USA
Jan 29, 2019
Location: 120 Evans Ave. Morristown, TN 37814 The Associate Branch Manager is responsible for assisting the Branch Manager or Retail Market Leader in administering and directing sales/business development, marketing and operation of a branch office. Manages activities, which promote growth and reinforce the objectives of the relationship banking and quality service programs; oversees daily banking office functions; ensures compliance with all policies, procedures and operating regulations. This position reports to the Branch Manager and has a sound working knowledge of the Branch Manager's responsibilities in order to act as back-up during the manager's absence. This position is responsible for ensuring operational efficiency of the branch office through adherence to established procedures. This position is also responsible for making sound and timely decisions relative to accepted standards of customer service, workflows, and the implementation of new procedures. Responsible for ensuring that all business transactions and practices are in compliance with legal and regulatory requirements, as well as with HomeTrust Bank policy. Processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit and consumer (including HELOC) related accounts. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Drives branch performance results to meet/exceed branch sales/service goals. Responsible for day-to-day management of branch operations to ensure efficiency and compliance with operational and security policies. Provides guidance and training to branch personnel on operating problems, handling of exceptions, adjustments, and sales. Ensures fast, courteous and efficient customer service is maintained in banking office. Supervises all branch operations. Develop Sales and Service Associate staffing schedule utilizing the Verint Staffing software. Confers and participates with Branch Manager in resolving personnel problems, including hiring, scheduling of employees' hours, & rating performance. Oversees physical maintenance of the banking office to ensure an attractive, functional and well-maintained appearance. Opens new accounts, process general account transactions and respond to questions concerning all bank products and services. Reviews internal control structure of Branch on an ongoing basis. Generates monthly reports for review: teller outages, teller cash, teller transaction, overdraft charge off, bounce protection and etc. Monitor Equipment needs and communicate to appropriate departments Ensures branch has and maintains clean audits. Cross-sells and refers financial institution products and services as appropriate. Responsible for accurately maintaining the branch vault and ATM(s). Performs other duties as requested. Knowledge / Skills Required : Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Skilled sales/service leader with thorough knowledge of the sales/service process. Proven developer of sales/service teams. Thorough knowledge of all HomeTrust retail consumer products and services. Knowledge of loan and deposit processing functions and related requirements and procedures. Excellent attention to detail, organizational and communications skills. Successful completion of in-house training programs. Successful completion of HELOC training/any required lending related training within one year of accepting position. Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to support positive customer interactions. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to listen to and/or convey detailed or important instructions or ideas accurately and quickly. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Competencies Required : Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities. Motivates Others: Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people can effectively work for and with. Deals with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Personal Traits : Presents a professional, business-like manner and appearance. Sales and service aptitude and ability. Earns quick credibility. Excellent skills at building and maintaining relationships. Coach/mentor/developer of others. Highly developed communication and presentation skills. Ability to resolve customer concerns/issues in a positive way. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent required, Associates or Bachelor's Degree preferred Proven dynamic sales leader with 5+ years of banking experience on both new account opening and lending processes, including mortgage and HELOC. 3+ of experience in sales and service leadership roles. Fluency with PC and web-based software and systems. Must be comfortable with e-banking platform. This position requires S.A.F.E. registration at the time of employment. The Nationwide Mortgage Licensing System (NMLS) web site (mortgage.nationwidelicensingsystem.org) can provide information about the requirements for registration. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Asheville, NC, USA
Jan 25, 2019
Location: 1900 Ridgefield Boulevard, Asheville, NC 28806 Hours : Full-Time, 40 hours/week, Schedule as follows: Mon 9a-7p Tues 9a-6p Wed 8a-5:30p Thurs 8a-6p Sat - 9a-3p * 1 hour lunch for any days 8 hours or longer ROLE SUMMARY : The Customer Care Center Specialist I ("CCC Specialist I) provides technical, general, and professional support to internal and external customers. The CCC Specialist I is involved in daily operations of all Electronic Services used by our Personal customers including Automated Telephone Banking, Retail Online Banking, Mobile Banking, Debit Card support and providing Deposit/Loan Account information. SPECIFIC JOB FUNCTIONS : Promotes the growth and prosperity of the Bank by professionally serving the needs of customers with a focus on top-quality customer service Responsible for giving appropriate directions to customers regarding support issues Provide technical and professional support to customers in a friendly and efficient manner Work with Customer Care Center supervisors and other key personnel to monitor and guarantee the smooth functioning of the Digital Banking systems In coordination with the Bank's Training Department, the CCC Specialist I provides assistance in training bank personnel on the features and advantages of online banking Preparing reports for any downtime and detailing root causes Serve as a communication point, both to receive reports of security incidents from customers and to disseminate vital information to the bank's Information Security Officer about security incidents Special projects or duties as assigned by Supervisor KNOWLEDGE/SKILLS REQUIRED: Able to provide an excellent customer service experience with strong verbal skills, ability to relate to all personalities and be solution-oriented Strong understanding of Digital Banking systems, including internet browsers and Smartphone technologies Professional and effective communication skills and interpersonal skills Must be able to assist system users in problem identification and resolution Analytical and sound decision making skills are necessary Comfortable working in a team environment General business use of personal computer applications including Microsoft Word, Excel and Internet Explorer COMPETENCIES REQUIRED : Action Oriented Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others . Interpersonal Savvy Relates well to all kinds of people - up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably. Customer Focus Approaches each conversation with the mindset and focus of making it easier and better to bank at HomeTrust. Is dedicated to meeting the expectations and requirements of internal and external customers; Gets first-hand customer information and informs/shares information accordingly through appropriate channels; Always seeks to uncover information that may lead to improvements in processes and efficiencies; Seizes opportunities to glean critical information from customers; Consistently begins each customer interaction with the desire to understand and uncover immediate frustration and reason for the call, but digging deeper to try and solve for future needs, eliminating the need for future calls. Learning on the Fly Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Dealing with Paradox Can act in ways that seem contradictory; is very flexible and adaptable when facing tough calls; can combine seeming opposites like being compassionately tough, stand up for self without trampling others, set strong but flexible standards; can act differently depending upon the situation; is seen as balanced despite the conflicting demands of the situation. Job requirements : Associates degree in computer or business related field or equivalent work experience 1 year experience in direct client/customer service Demonstrated proficiency in consumer technologies and common desktop applications Prior experience with Digital Banking systems recommended ** EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Asheville, NC, USA
Jan 23, 2019
Location: 1900 Ridgefield Blvd., Asheville, NC 28806 The Nautilus System Adminstrator is responsible for all aspects of the Nautilus system application. These responsibilities include daily enterprise level application administration and maintenance, as well as creating and building workflows in an effort to create efficient electronic business processes to eliminate paper records. The Nautilus System Adminstrator will implement new Nautilus solutions and will serve as the principal point of contact for all hardware, database and application software that interacts with or supports the Nautilus solution. Responsibilities Applies systems analysis techniques and procedures, including consulting with users, to determine hardware, software, system functional specifications, and workflows. Identifies additional business needs within the organization that could benefit from a solution. Develops, testing, and migrating new or updated functionality & projects across UAT and Production environments. Troubleshoots and solves escalated issues, evaluates value of user change requests, and leads the monitoring, measuring, and enhancing the services. Creates and maintains technical documentation. Manages the coordination of upgrades and system rollouts. Stays current with vendor(s) and industry best practices and leads team toward those best practices. Determines appropriate rights and privileges for specific roles and developing user groups accordingly. Assists with training identified subject matter experts. Performs other duties as requested by manager to facilitate the smooth and effective operations of the department. Requirements Advanced understanding of Nautilus (OnBase) modules, workflow design, reporting dashboards and high-volume document ingestion is integral. Nautilus (OnBase) Certified System Administrator. Nautilus (OnBase) Certified Workflow. Experience working with Operational Stakeholders. Ability to communicate effectively with both technical and non-technical individuals at various levels. Highly logical and technically proficient. Highly self-motivated and directed with a keen attention to detail. Proven analytical and problem-solving abilities with the ability to effectively prioritize and execute tasks. Experience working both independently and in a team-oriented, collaborative environment. Education: Bachelor Degree or equivalent experience. Specialty: Business administration, computer science, information science, or a related field. (Preferred) Experience: Minimum of 3 years of Nautilus (OnBase) experience (Support, Upgrades, Integrations, etc.) HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of otherwise qualified disabled applicants and employees.
HomeTrust Bank Virginia, USA
Jan 11, 2019
Location: 5002 Williamson Rd NW, Roanoke, VA 24012 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri, This 30 hour role is scheduled to work anytime during the operating window. **Competitive Pay, Full Medical Benefits, Attractive benefit package includes PTO, 401k match, wellness programs and more!** Role Summary: Processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the platform desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Platform Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required: Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Competencies Required : Drives for Results: Pursues everything with energy, drive and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Action Oriented: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Personal Traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements: High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Successful completion of in-house required training. Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Raleigh, NC, USA
Jan 04, 2019
Location : 4140 ParkLake Dr., Suite 610, Raleigh, NC 27612 The Branch Manager and Business Banking Officer is responsible for acquisition, retention and expansion of new relationships with small businesses. Position will typically serve businesses with annual revenues typically ranging from $250M up to $2.5MM having lending needs up to $500M with allowed ability up to 1MM at Market President discretion. Creates opportunities and partners with the Market President to discuss appropriate small business and consumer solutions for customers. Incumbent will increase HomeTrust Bank brand awareness in metro markets through consistent marketing efforts, active and engaged community involvement and leadership, and value-added ideas. Serving also a Branch Leader, incumbent will be responsible for serving as a sales and service coach to branch staff, by leading, guiding, and directing activities. Role will be responsible for staffing branch and leading the team to achievement of deposit, loan, investment and customer service goals all through a dynamic sales and service mentality. Incumbent will be required to be out of the office a minimum of 70% of their time, engaging in business and consumer development activities. Prospective customers will be primarily self-sourced or come from external referral sources, including Centers of Influence. Expansion of current client base and community development through memberships such as chambers of commerce and small business networking groups. Etc…. Will also work with other partners such as retail branches, Professional Bankers, Mortgage, Investment, and other bank partners to obtain additional opportunities to meet the customer's needs. Responsible for all phases of the customer service and sales life cycle for assigned branch or territory, including, lead generation, utilization of relevant systems, following applicable policies, leveraging product knowledge, assessing credit worthiness of prospects, and facilitating communication between the other LOB partners and customer. Specific Job Functions: Manages Branch Manager Associate in day-to-day branch activities. Drives branch performance results to meet/exceed branch sales/service goals. Steadfastly pushes self and others for results.Creates a branch culture of ownership and accountability. Meets or exceeds loans, deposits and all other assigned goals expectations through development of new business and consumer relationships by proactive prospecting and effective sales and service approaches. Create, implement, and modify, as needed an effective and targeted calling plan/strategy that guides activities from week to week for incumbent and branch staff. Effectively collaborates with other Lines of Business within the Bank to identify sales opportunities and provides outstanding customer experience. Ultimate responsibility for branch operational safety and soundness. Incumbent will collaborate with Branch Manager Associate for daily tasks and activities. Branch Manager should build in quality control checks to ensure for operational safety and soundness, Coordinates and/or conducts regular branch sales and service meetings. Coaches branch staff on sales and service behaviors/techniques. Acts as a sales/service resource for branch associates. Coordinates and reviews branch sales reports showing weekly/monthly sales and service performance for the branch and individuals. Cross-sells and refers financial institution products and services as appropriate. Serves as a role model for maintaining a positive branch environment and banking experience with an ever present focus on doing what is right for the customer. Performs other duties as requested. Knowledge/Skills Required: Skilled in business and consumer lending with through knowledge of the sales and service process. Skilled professional networker and relationship builder; effective at targeted prospecting and full lifecycle of sales and service. Proven leader and developer of sales/service teams. Thorough knowledge of all HomeTrust retail consumer products and services as well as business products and services. Knowledge of loan and deposit processing functions and related requirements and procedures. Knowledgeable about credit underwriting processes. Excellent attention to detail, organizational and communications skills. Successful completion (as required) of in-house training programs. Successful completion of Omega Training or equivalent: Commercial Loans to Small Business within the first 6 months of employment. Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Physical and Mental Qualifications: Ability to understand and use Bank policies and procedures to support positive customer interactions. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to listen to and/or convey detailed or important instructions or ideas accurately and quickly. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Competencies Required : Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities. Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Motivates Others: Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people can effectively work for and with. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Personal Traits: Presents a professional, business-like manner and appearance. Sales and service aptitude and ability. Earns quick credibility. Excellent skills at building and maintaining relationships. Coach/mentor/developer of others. Highly developed communication and presentation skills. Ability to resolve customer concerns/issues in a positive way. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements: High school diploma or equivalent required, Associates or Bachelor's Degree preferred Proven dynamic sales leader with 5+ years of successful banking experience in Branch Management, including small business lending, consumer lending, and other customer solutions. Fluency with PC and web-based software and systems. Must be comfortable with e-banking platform. This position requires S.A.F.E. registration at the time of employment. The Nationwide Mortgage Licensing System (NMLS) web site (mortgage.nationwidelicensingsystem.org) can provide information about the requirements for registration. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Asheville, NC, USA
Jan 03, 2019
Location : Asheville, NC Market (includes all Buncombe / Henderson / Asheville City Branches) Role Summary The Retail Market Leader is blended role of Branch Manager and Area Leader. Incumbents will have individual Branch Manager responsibilities for 6 retail branch offices, and will have management and leadership responsibilities for a designated geographic area. Performance accountabilities and responsibilities primarily include service, sales and operational performance across all segments within the assigned retail area branch banking networking. Serves as a sales and service leader. Responsibilities include driving deposit, loan, investment and customer service performance level results. Directs, leads and executes a plan for achieving these results through superior sales and service behaviors and activities. Conducts regular sales meetings and coordinates strategy with senior leadership. The Retail Market Leader will provide leadership and coaching to a team of Branch Managers in the assigned area. Responsible for the selection, retention and development of top Branch Manager talent, and the preparation and delivery of timely performance reviews for their team. Responsible for ensuring that all business transactions and practices are in compliance with legal and regulatory requirements, as well as within HomeTrust Bank policy and practices. Job Functions Drives branch performance results to meet/exceed branch sales/service goals. Manages and inspires branch team members through effective performance management, career development and recognition. Manages retail staff directly, utilizing Verint Staffing software, ensuring that branch is consistently staffed with security and customer service in mind. Builds branch team skill sets around sales effectiveness, industry-leading service and transaction quality. Sources, selects and effectively onboards Managers, as vacancies arise in designated geographic region. Supports and enhances an internal referral network among other lines of business. Collaborates with Retail Operations to identify operational gaps, risks, and executes development/improvement plans. Continually monitors area and branch effectiveness and progress towards service, sales and profitability goals through financial and activity reports. Monitors competitor activities and programs, and identifies product, marketing and other opportunities to share with the Retail Banking Director. Develops and implements business development strategies. Works in collaboration with Retail Management in establishing branch and individual sales and service goals. Coordinates and/or conducts regular branch sales and service meetings. Coaches branch staff on sales and service behaviors/techniques. Acts as a sales/service resource for branch associates. Coordinates and reviews branch sales reports showing weekly/monthly sales and service performance for the branch and individuals. Develops and implements strategies and tactics to market banking services. Works with Branch staff to meet sales/service objectives. Responds to inquiries concerning customer service needs. Knowledgeable of community partnerships and is actively involved in positioning HomeTrust Bank in those communities. In partnership with the Regional/Market President(s), serves as a community leader for the Bank. Cross-sells and refers financial institution products and services as appropriate. Performs other duties as requested. Knowledge/Skills Required Familiarity with all federal and state banking regulations, including but not limited to the Bank Secrecy Act and the USA Patriot Act. Skilled sales/service leader with thorough knowledge of the sales/service process in the retail banking industry. Proven developer of sales/service teams. Thorough knowledge of all HTB retail consumer products and services. Knowledge of loan and deposit processing functions and related requirements and procedures. Excellent attention to detail, with strong organizational and communications skills. Successful completion (as required) of in-house training programs. Physical and Mental Qualifications Ability to understand, and use Bank policies and procedures to support positive customer interactions. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to listen to and/or convey detailed or important instructions or ideas accurately, or quickly. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Competencies Required Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Motivates Others: Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people can effectively work for and with. Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities. Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Deals with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Hiring and Staffing: Has a nose for talent; hires the best people available from inside or outside; is not afraid or selecting strong people; assembles talented staffs. Personal Traits Presents a professional, business-like manner and appearance. Sales and Service aptitude and ability. Earns quick credibility. Excellent skills at building and maintaining relationships. Coach/mentor/developer of others. Highly developed communication and presentation skills. Ability to resolve customer concerns/issues in a positive way. Focus/desire to serve customer needs and provide excellent customer service. Exhibits the HomeTrust values in everyday interactions with employees, customers, and communities. Job Requirements Achievement of a 3 - Meets Expectations, or higher, on most recent annual performance review Achievement of a 3 - Meets Expectations, or higher, on all goals for at minimum the past 2 quarters High school diploma or equivalent required, Associates or Bachelor's Degree preferred Proven dynamic sales leader with 5+ years of banking experience on both new account opening and lending processes, including mortgage and/or HELOC. 5+ years of experience in sales and service leadership roles. Fluency with PC and web-based software and systems. Must be comfortable with e-banking platform. This position requires S.A.F.E. registration at the time of employment. The Nationwide Mortgage Licensing System (NMLS) web site (mortgage.nationwidelicensingsystem.org) can provide information about the requirements for registration. Ability to travel is required. Valid Drivers License required. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Waynesville, NC 28786, USA
Dec 21, 2018
Location: 800 Russ Avenue, Waynesville, NC 28786 The Associate Branch Manager is responsible for assisting the Branch Manager or Retail Market Leader in administering and directing sales/business development, marketing and operation of a branch office. Manages activities, which promote growth and reinforce the objectives of the relationship banking and quality service programs; oversees daily banking office functions; ensures compliance with all policies, procedures and operating regulations. This position reports to the Branch Manager and has a sound working knowledge of the Branch Manager's responsibilities in order to act as back-up during the manager's absence. This position is responsible for ensuring operational efficiency of the branch office through adherence to established procedures. This position is also responsible for making sound and timely decisions relative to accepted standards of customer service, workflows, and the implementation of new procedures. Responsible for ensuring that all business transactions and practices are in compliance with legal and regulatory requirements, as well as with HomeTrust Bank policy. Processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit and consumer (including HELOC) related accounts. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Drives branch performance results to meet/exceed branch sales/service goals. Responsible for day-to-day management of branch operations to ensure efficiency and compliance with operational and security policies. Provides guidance and training to branch personnel on operating problems, handling of exceptions, adjustments, and sales. Ensures fast, courteous and efficient customer service is maintained in banking office. Supervises all branch operations. Develop Sales and Service Associate staffing schedule utilizing the Verint Staffing software. Confers and participates with Branch Manager in resolving personnel problems, including hiring, scheduling of employees' hours, & rating performance. Oversees physical maintenance of the banking office to ensure an attractive, functional and well-maintained appearance. Opens new accounts, process general account transactions and respond to questions concerning all bank products and services. Reviews internal control structure of Branch on an ongoing basis. Generates monthly reports for review: teller outages, teller cash, teller transaction, overdraft charge off, bounce protection and etc. Monitor Equipment needs and communicate to appropriate departments Ensures branch has and maintains clean audits. Cross-sells and refers financial institution products and services as appropriate. Responsible for accurately maintaining the branch vault and ATM(s). Performs other duties as requested. Knowledge / Skills Required : Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Skilled sales/service leader with thorough knowledge of the sales/service process. Proven developer of sales/service teams. Thorough knowledge of all HomeTrust retail consumer products and services. Knowledge of loan and deposit processing functions and related requirements and procedures. Excellent attention to detail, organizational and communications skills. Successful completion of in-house training programs. Successful completion of HELOC training/any required lending related training within one year of accepting position. Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to support positive customer interactions. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to listen to and/or convey detailed or important instructions or ideas accurately and quickly. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Competencies Required : Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities. Motivates Others: Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people can effectively work for and with. Deals with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Personal Traits : Presents a professional, business-like manner and appearance. Sales and service aptitude and ability. Earns quick credibility. Excellent skills at building and maintaining relationships. Coach/mentor/developer of others. Highly developed communication and presentation skills. Ability to resolve customer concerns/issues in a positive way. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent required, Associates or Bachelor's Degree preferred Proven dynamic sales leader with 5+ years of banking experience on both new account opening and lending processes, including mortgage and HELOC. 3+ of experience in sales and service leadership roles. Fluency with PC and web-based software and systems. Must be comfortable with e-banking platform. This position requires S.A.F.E. registration at the time of employment. The Nationwide Mortgage Licensing System (NMLS) web site (mortgage.nationwidelicensingsystem.org) can provide information about the requirements for registration. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Charlotte, NC, USA
Dec 21, 2018
Location: 100 Queens Rd., Suite 100, Charlotte, NC 28204 Primary responsibilities include the solicitation and origination of Mortgage, real estate related and other HomeTrust Bank loan products. Incumbent counsels borrowers to ensure they acquire a loan product appropriate to their circumstances. Assesses with customer the best options for the customer's needs and makes appropriate recommendations. Analyzes the prospective borrower's income and debt, counsels borrower on credit record or other problems, and pre-qualifies the borrower. Provides disclosures to borrower including Truth in Lending and Good Faith Estimates. Specific Job Functions : Originates Mortgage and other real estate related loans, as well as consumer and small business loans. Interviews customers and completes detailed loan application. Prequalifies borrowers using standard underwriting procedures. Counsels customers on home buying and financing process. Develops and maintains personal loan pipeline. Works with Loan Processor to facilitate underwriting and processing phases of loans. Answers telephone and written inquiries concerning active loans and Bank loan offerings. Cross-sells financial institution products and services as appropriate. Knowledge/ Skills Required : Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Thorough knowledge of all Bank retail and consumer lending products. Knowledge of all HomeTrust Bank Retail products and services. Knowledge of origination and loan processing functions and related requirements and procedures. Knowledgeable of Bank underwriting guidelines for in-house and secondary market loans. Ability to establish and maintain relationships with builders, real estate agents, etc. Excellent attention to detail, organizational and communications skills. Skilled professional networker. Successful completion of Bank training program(s) for lending (depending on experience and background as a lender). Expectation is to have ability to meet business goals after first 12 months of employment with HomeTrust Bank. Familiarity with all federal and state banking regulations pertaining to lending and consumer compliance, including fair lending laws. Physical and Mental Qualifications : Ability to understand, and use Bank loan policies and procedures to support positive customer interactions. Ability to communicate effectively with customers, staff and the general public in a positive, problem solving manner. Ability to listen to and convey accurately and quickly, detailed information, important instructions and/or ideas. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Personal Traits : Presents a professional, business-like manner and appearance. Sales and Service aptitude and ability. Earns quick credibility. Outgoing nature with excellent skills at building and maintaining relationships. Highly developed communication and presentation skills. Ability to resolve customer concerns/issues in a positive way. Focus/desire to serve customer needs and provide excellent customer service. Technically savvy and task oriented. Job Requirements : High school diploma or equivalent. Prefer 2-4 year degree in related field. At least two years of experience as a retail loan originator, processor, or sales assistant or equivalent experience with a proven sales record. Good basic computer skills. Must be bondable. Valid driver's license required. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank North Carolina, USA
Dec 20, 2018
Location: 10 Woodfin Street, Asheville, NC 28801 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri, This 30 hour role is scheduled to work anytime during the operating window. **Competitive Pay, Full Medical Benefits, Attractive benefit package includes PTO, 401k match, wellness programs and more!** Role Summary: Processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the platform desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Platform Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required: Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Competencies Required : Drives for Results: Pursues everything with energy, drive and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Action Oriented: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Personal Traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements: High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Successful completion of in-house required training. Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities