HomeTrust Bank

  • Asheville, NC, United States

HomeTrust Bank’s people make all the difference, and having the right people in the right positions means our customers receive the best service possible.

At HomeTrust, we attract people with top talent, people who have strong financial service industry skills that match the specific positions we need. As importantly, we look for individuals whose values match our values, people who listen, who love to serve, and who give back to their communities. If your values and experience are a good fit, you should consider HomeTrust Bank.

HomeTrust Bank Asheville, NC, USA
Jun 19, 2018
Location : 320 Ridgefield Ct., Asheville, NC 28806 The Commercial Loan Closing Specialist (grade 8) assists in the preparation of all loan documents associated with commercial closings and facilitates the closing through the commercial banking associates, lenders, and outside counsel. Support critical policy and procedures as well as federal and state regulations to ensure an efficient documentation practice, loan document review system, and other critical risk management activities needed to minimize credit, documentation and operational risks in commercial lending This position will require guidance from the Commercial Loan Documentation Manager in terms of reviewing Attorney prepared closing documents and formulating recommendations of structure within the loan processing system, which may include complex transactions in addition to general discussions relating to the loan requests. General Qualifications Education : High School Diploma or equivalent required. Two to four year degree in business or related field with accounting and/or finance courses preferred. Experience : A minimum of three years' experience in preparing and reviewing commercial loan documents and/or paralegal experience tied to commercial loan closings. Experience with LaserPro is also preferred. Skills Proficient administrative and organization skills. Well developed human relations skills with emphasis on written and verbal business communication. Ability to understand and execute on policy and procedures, with an understanding of when to make exceptions. Effective time management skills. Ability to prioritize duties and work independently. Ability to meet designated deadlines while remaining flexible to changing assignments. Self-motived with attention to detail. Knowledge of basic legal concepts with an emphasis on real estate transactions is helpful. Competent use of a personal computer. Key Accountabilities Establish loan documentation packages for commercial loans, which may include complex transactions using information compiled by external and internal staff assuring completeness and accuracy Establish loan document packages for Modifications, Renewals, and Extensions assuring completeness and accuracy Review and finalize agent Order Flood Certifications Ensure compliance with FEMA regulations Review customer identification records and Corporate documents Review UCC Search Prepare UCC financing statements Ensure required fees are collected and documented in closing package Ensure compliance with HMDA/CRA eligibility regulations Review preliminary closing documents including hazard, liability, builder's risk, and/or flood insurance declarations, Title Commitments, Closing Protection Letters, Settlement Statements, etc. Fund loan closing transactions using wire transfer Research commercial transaction related items from loan officers, assistants, and commercial team members Perform other duties as assigned EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank North Carolina, USA
Jun 16, 2018
Title: Director of Loan Review Dept/Location: Risk Management, 320 Ridgefield Court, Asheville NC 28806 Reports to: EVP/Chief Risk Officer Supervises: Loan Review Department Staff Salary Grade: 15 The Director of Loan Review will be responsible for managing an independent second line of defense loan review function for Bank. Duties include providing senior management and the Board of Directors with objective evaluations of the overall credit quality of the commercial portfolio, compliance with policies and procedures and other unfavorable trends. The Director of Loan Review, along with any assigned staff, will conduct reviews of individual loans and borrowing relationships within the Bank's commercial loan portfolio to achieve this objective. The role will also be responsible for coordinating third party loan review resources to ensure the bank's loan review strategy and portfolio coverage goals are achieved . Accountabilities Accountable for the development, management and execution of the bank's overall loan review strategy. Develops the bank's overall loan review strategy and establishes related policies and procedures including an annual risk-based scope and loan review plan Establishes effective processes for the review and follow-up on loan review findings with loan officers, including timeframes for correction and appeals Manages assigned department staff and external resources to execute the loan review strategy Identifies periodic external/third party loan reviews as needed to achieve the bank's strategy Coordinates loan review schedules with safety and soundness examinations and audits to minimize overlap Provides senior management and the Board with an objective and timely assessment of the overall quality of the loan portfolio, completion of the annual plan, and adequacy of loan review resources Performs, and directs staff to perform, regular risk-based loan reviews on borrowing relationships within the entire commercial loan portfolio. Promptly identifies loans with potential credit weaknesses Appropriately grades or adversely classifies loans, especially those with well-defined credit weaknesses that jeopardize repayment, so that timely action can be taken and credit losses can be minimized. Verifies proper approval of loans by the loan officer and loan committee(s) Identifies relevant trends that affect the collectability of the portfolio and isolate segments that are potential problem areas. Assesses the adequacy of and adherence to internal credit policies and loan administration procedures. Identifies potential weaknesses in credit policies, underwriting practices, portfolio management or other credit processes and provides recommendations for improvement where needed Serves as the primary contact for the loan review related portion of audits and examinations Participates in special lending and credit related projects and M&A due diligence efforts as directed by the Chief Risk Officer Performs other duties at the direction of the Chief Risk Officer. COMPLIANCE: Performs assigned responsibilities in compliance with all job-relevant legal and regulatory requirements Maintains current operating knowledge of all job-relevant expectations through the successful completion of internal and external training KEY INTERNAL WORKING RELATIONSHIPS: Key working relationships for the successful performance of duties will include, but are not limited to, the following employees or departments; Credit Administration, Commercial Relationship Managers, Loan Servicing, Line of Business Managers, Portfolio Managers, Compliance, and Internal Audit KNOWLEDGE AND SKILLS: Strong communication and interpersonal skills including the ability to balance the need to be both independent from and collaborative with the first line of defense and to gain buy in to required action steps. Communicates positively and effectively one-on-one and in group meetings or presentations Ability to multi-task, prioritize responsibilities, and work well under pressure with minimal supervision Familiar with all federal and state banking regulations pertaining to lending and commercial compliance, including fair lending laws Knowledge of commercial lending practices, policies, and procedures Understands and applies Bank policies and procedures to evaluate commercial credit quality and identify opportunities for improvement. Understands and/or conveys detailed or important instructions or ideas accurately and quickly if necessary Thinks and acts independently within guidelines and limitations of Bank policy Strong objectivity, interpersonal, and listening skills Successfully manages and mitigates conflict, especially when conveying work results Develops and maintains positive working relationships Handles confidential information with the utmost discretion Maintains industry research and expertise on assigned industries as directed Has an industry peer network and is credit certified JOB REQUIREMENTS : Bachelor's degree in Accounting, Finance, or other business related field. 12+ years of experience in banking, a Federal regulatory agency, or a state banking commission with an emphasis in commercial and business credit administration and risk management. Experience with commercial credits in amounts up to $30 million. Demonstrated competency with personal computer use, with intermediate to advanced level proficiency with Excel Ability to travel with occasional overnight travel (less than 10-15%) EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Johnson City, TN, USA
Jun 14, 2018
Location: 1907 North Roan Street Johnson City, TN Duration: Mid-June 2018 - Mid-August 2018 Hours: Monday - Friday: 9AM - 5PM This Paid Internship opportunity will support the Retail Banking Operations Department. Performing a variety of tasks, the internship will be an incredible learning opportunity for someone who plans to either launch, or continue, a career in Banking. More details will be shared on the primary responsibilities during the interview process.
HomeTrust Bank Virginia, USA
Jun 09, 2018
Location : 201 South Pollard St. Vinton, VA 24179 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri; 8:30-12:30 Sat. (This role is scheduled for 25 hours per week) **Includes Paid-Time Off Benefits and Competetive Wages** The Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the Customer Service Representative desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Customer Service Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required : Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Personal traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Asheville, NC, USA
Jun 06, 2018
Location : 1900 Ridgefield Ct., Asheville, NC 28806 Hours : 40 hours per week (Mon: off; Tues: 8:30a-6:30p; Wed: 9:00a-7:00p; Th: 8:00a-4:00p; Fri: 9:00a-7:00p; Sat: 9:00-3:00) The Customer Care Center Specialist I ("CCC Specialist I" - grade 6) provides technical, general, and professional support to internal and external customers. The CCC Specialist I is involved in daily operations of all Digital Banking systems used by our Personal customers including Automated Telephone Banking, Retail Online Banking, Mobile Banking, and electronic mortgage application. General Qualifications Knowledge: Bachelor's degree in computer or business related field or equivalent work experience. Experience: Two+ years' experience in direct client/customer service. Demonstrated proficiency in computer technologies with understanding of networking concepts, common desktop applications, and hardware. Prior experience with Digital Banking systems recommended. Skills: Strong understanding of Digital Banking systems. General business use of personal computer applications including Microsoft Word, Excel and Internet Explorer. In-depth working knowledge of well-known Internet Browser and Smartphone technologies. Ability to maintain attention to high levels of customer service. Professional and effective communication skills and interpersonal skills. Must be able to assist system users in problem identification and resolution. Analytical and sound decision making skills are necessary. Scope of Decisions and Authority Decisions are the result of reviewing logs, identifying problems and recommending solutions. Work assignments are coordinated through co-workers and supervisor. Sound judgment and good communication skills are essential in responding to user concerns. Accountabilities Promotes the growth and prosperity of the Bank by professionally serving the needs of customers with a focus on top-quality customer service. Responsible for giving appropriate directions to customers regarding support issues. Provide technical and professional support to customers in a friendly and efficient manner. Work with Customer Care Center supervisors and other key personnel to monitor and guarantee the smooth functioning of the Digital Banking systems. In coordination with the Bank's Training Department, the CCC Specialist I provides assistance in training bank personnel on the features and advantages of online banking. Preparing reports for any downtime and detailing root causes. Maintain current industry knowledge of Digital banking concepts, best practices and procedures for best-in-class support solutions. Monitor systems for possible security breaches. Report all suspicious or fraudulent activity to the Customer Care Center Manager or Bank's Information Security Officer. Serve as a communication point, both to receive reports of security incidents from customers and to disseminate vital information to the bank's Information Security Officer about security incidents. In coordination with the Bank's Information Security Officer, document and catalog security incidents. To help prevent incidents from occurring, promote security awareness to our customers and within the bank. Special projects or duties as assigned by Supervisor. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Virginia, USA
Jun 05, 2018
Location: 425 State Street, Bristol, VA 24201 AVP/Branch Manager Reports to: VP/Retail Market Leader Supervises: Sales and Service Associates FLSA Designation: Exempt Salary Grade: 10 Role Summary: Serves as a sales and service coach, motivating the team to deliver outstanding service by providing sound financial solutions. Primary responsibilities include driving Branch deposit, loan, investment and customer service performance level results with a proven and dynamic sales and service approach and mentality. Directs, leads and executes a plan for achieving these results through superior sales and service behaviors and activities by entire branch team. Conducts regular sales meetings and coordinates strategy with Regional Manager. Responsible for selection, retention and development of top retail sales and service talent, and preparation and conducting of timely performance reviews. Responsible for ensuring that all business transactions and practices are in compliance with legal and regulatory requirements, as well as with HomeTrust Bank policy. Specific Job Functions: Drives branch performance results to meet/exceed branch sales/service goals. Steadfastly pushes self and others for results. Creates an office culture of ownership and accountability. Manages retail staff directly, utilizing Verint Staffing software, ensuring that branch is consistently staffed with security and customer service in mind. Works in collaboration with Retail Management in establishing branch and individual sales and service goals. Coordinates and/or conducts regular branch sales and service meetings. Coaches branch staff on sales and service behaviors/techniques. Acts as a sales/service resource for branch associates. Coordinates and reviews branch sales reports showing weekly/monthly sales and service performance for the branch and individuals. Develops and implements strategies and tactics to market banking services. Works with Branch staff to meet sales/service objectives. Responsible for ensuring branch operational safety and soundness. Responds to inquiries concerning customer service needs. Cross-sells and refers financial institution products and services as appropriate. Knowledge/Skills Required: Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Skilled sales/service leader with thorough knowledge of the sales/service process. Proven developer of sales/service teams. Thorough knowledge of all HomeTrust retail consumer products and services. Knowledge of loan and deposit processing functions and related requirements and procedures. Excellent attention to detail, organizational and communications skills. Successful completion (as required) of in-house training programs. Physical and Mental Qualifications: Ability to understand and use Bank policies and procedures to support positive customer interactions. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to listen to and/or convey detailed or important instructions or ideas accurately and quickly. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Competencies Required: Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Motivates Others: Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people can effectively work for and with. Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities. Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Deals with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Hiring and Staffing: Has a nose for talent; hires the best people available from inside or outside; is not afraid or selecting strong people; assembles talented staffs. Personal Traits: Presents a professional, business-like manner and appearance. Sales and service aptitude and ability. Earns quick credibility. Excellent skills at building and maintaining relationships. Coach/mentor/developer of others. Highly developed communication and presentation skills. Ability to resolve customer concerns/issues in a positive way. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements: High school diploma or equivalent required, Associates or Bachelor's Degree preferred Proven dynamic sales leader with 5+ years of banking experience on both new account opening and lending processes, including mortgage and/or HELOC. 5+ years of experience in sales and service leadership roles. Fluency with PC and web-based software and systems. Must be comfortable with e-banking platform. This position requires S.A.F.E. registration at the time of employment. The Nationwide Mortgage Licensing System (NMLS) web site (mortgage.nationwidelicensingsystem.org) can provide information about the requirements for registration. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank North Carolina, USA
Jun 01, 2018
Location : 224 East Warren St. Shelby, NC 28150 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri This 20 hour role is scheduled to work anytime during the operating window. The Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the Customer Service Representative desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Customer Service Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required : Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Personal traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Johnson City, TN, USA
Jun 01, 2018
Location : 1907 North Roan St., Johnson City, TN 37601 (Location is flexible, Asheville, NC or Johnson City, TN preferred.) Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri The role of the Retail Operations Specialist (grade 10) is to achieve the bank's customer service, growth and compliance goals. Specific responsibilities include retail policy and procedure development, bank security, fraud detection and loss prevention, and to serve as an advocate for branch process improvement. To assure the efficient, effective, and safe operation of the bank's offices. Participate actively as a member of the Retail Banking Management Team. Specific Job Functions : Preserve and enhance the unique core values of HomeTrust Bank. Serve as retail office subject matter expert and resource to branch personnel and bank management. Retail Office process review and enhancement. Maintain current knowledge of regulations and compliance requirements. Provide support and training to branches regarding procedures, regulations, security and compliance. Coordinate with training in the design and delivery of necessary training programs (i.e. compliance, security, specialized training) to branch personnel. Serve as advocate and liaison between retail offices and support departments. Help facilitate system integration and implementation for new Retail offices. Serve as Platform and Teller system specialist. Identify problems and develop solutions for common operational problems that exist in multiple locations. Maintain retail policies for Board approval. Manage loss prevention with respect to fraud, forgeries, returned checks, new account safeguards, kiting, and teller over & short. Work with Retail Management Team with regard to product development to insure the smooth implementation of new products. Coordinate with Retail Management and Employment Specialist to make sure proper staffing levels are maintained. Monitor and verify branch audit submissions. Manage and facilitate branch and ATM cash orders to Fed and armored car vault. Research and evaluate management responses to audit reports. Perform other duties as assigned. Knowledge / Skills Required : Familiarity with all federal and state banking regulations, including but not limited to the Bank Secrecy Act and the USA Patriot Act. Thorough knowledge of all Bank products and services. Knowledgeable and Proficient in HTB account opening and maintenance activities. Sales/Service skills - sufficient knowledge of Bank products and services to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stays abreast of all changes in policies and procedures related to retail products. Excellent interpersonal/verbal communications skills. Ability to resolve internal customer concerns/issues in a positive way. Complete HTB Coaching training program within one year of accepting position. If required, complete HTB Teller and/or CSR training within one year of accepting position. Physical and Mental Qualifications : Ability to understand, and use Bank policies and procedures to ensure operational efficiency and regulatory compliance. Ability to communicate positively and effectively in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to travel in a designated geographic area. Personal Traits : Presents a professional, business-like manner and appearance. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within corporate standards and guidelines. Ability to operate as an effective "coach" and provide balanced feedback to retail team Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to internal customers and teammates. Focus/desire to serve internal customer needs and provide excellent customer service. Job Requirements : Four year degree in business related field. Minimum four years of experience with facility, operations and compliance management. Strong analytical and problem solving skills. Previous leadership experience a plus. Good interpersonal and supervisory skills. Strong computer skills and ability to operate standard office equipment. Strong basic math and computation skills. Must be bondable Valid driver's license required EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank North Carolina, USA
May 30, 2018
Location: 224 East Warren Street Shelby, NC 28150 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri **Competitive Pay, Full Medical Benefits, Attractive benefit package includes PTO, 401k match, wellness programs and more!** Role Summary: Processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the platform desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Platform Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required: Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Competencies Required : Drives for Results: Pursues everything with energy, drive and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Action Oriented: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Personal Traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements: High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Successful completion of in-house required training. Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank North Carolina, USA
May 30, 2018
Location: 224 East Warren Street Shelby, NC 28150 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri, This 30 hour role is scheduled to work anytime during the operating window. **Competitive Pay, Full Medical Benefits, Attractive benefit package includes PTO, 401k match, wellness programs and more!** Role Summary: Processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the platform desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Platform Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required: Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act. Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Competencies Required : Drives for Results: Pursues everything with energy, drive and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Action Oriented: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Personal Traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements: High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Successful completion of in-house required training. Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank North Carolina, USA
May 30, 2018
Location : 1900 Ridgefield Blvd., Asheville, NC 28806 The Construction Loan Specialist I (Grade 6) monitors and efficiently funds construction loans including residential and commercial single-family properties. Work with borrowers, appraisers and contractors throughout the construction term of loans providing information, follow-up and customer service as needed. Specific Job Functions Review documentation in construction files for any post-closing conditions requiring follow-up with the contractor and/or borrower Set up construction draw file within the construction disbursement software Review Construction Loan Agreements Send construction letter to the borrower Order inspections upon receipt of draw requests from borrowers and/or contractor Responsible for monitoring the disbursement of construction loans to ensure compliance and bank policy is met Verify all documentation necessary for draw requests is received Review inspections when received and prepare draw tickets for approval to release funds Fund draw requests Disburse funds via check or wire to borrower and/or contractor Track insurance to include Builder's Risk and Homeowner's Insurance Monitor completion of construction within the terms of the Note Prepare final Loan Modification Agreements Perform other duties as requested Knowledge/Skills Required General knowledge of Bank deposit and investment products and services Solid oral and written communication skills, with ability to interact effectively with all customers, both internal and external. Demonstrated ability to identify and resolve problems collaboratively and independently Excellent organizational and time management skills Familiarity with federal and state banking regulations pertaining to lending and consumer compliance, including fair lending laws. Personal Traits Presents a professional, business-like manner and appearance. Ability to carry out detailed instructions and to resolve loan and or customer related problems satisfactorily. Possess a strong attention to detail, be well organized and conscientious Focus/desire to serve customer needs and provide excellent customer service. Demonstrated ability to work within time limitations Job Requirements : High school diploma or equivalent Three or more years experience in a residential mortgage production capacity Previous experience in construction lending strongly preferred Strong math skills required EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Cornelius, NC, USA
May 30, 2018
Location: 19520 W Catawba Avenue, Suite 111B, Cornelius, NC 28031 Role Summary: Responsible for identifying, delivering, and executing the Equipment Finance Sales Strategy. Expected to develop profitable relationships with both HomeTrust Bank clients and Non-Bank prospects either in footprint or out of footprint. Specific Job Functions: The following is a summary of the essential functions for this position. Other duties may be performed which are not mentioned below. Specific activities are subject to change. Maintain a scheduled calling program with commercial clients and prospects to develop the Equipment Finance product and other Bank services.Identify and address areas of competition, as well as potential new markets in your assigned area that would maximize the volume and earnings of the Equipment Finance portfolio. Target your calling efforts towards both private and publicly owned companies with historically high annual capital expenditures.Start your prospecting efforts with commercial prospects with annual revenues between $3 million and $100 million.Focus on direct commercial end-users, and also financially stable vendors of good quality commercial equipment. Focus on essential use, revenue producing commercial equipment and target transaction sizes between $50,000 and $1.0 million. Analyze client and prospect financial data to effectively manage risk and provide complete and accurate credit applications to our Credit Underwriting partners. Attain or exceed annual assigned budgets for volume, fees, and other key objectives. Develop and execute business strategy, including identification and assessment of target market, consumer needs, and product solutions; along with plans to sustain and build the business. As you develop your individual marketing plan, focus on these Key Performance Indicators (KPI's) to help you achieve your goals:1) Phone calls; 2) Personal Visits; 3) Opportunities; 4) Proposals; 5) Awards;6) Approvals; and 7) Funding to approval ratio (actual funding's as a percent of approved amount).The actual objectives for these KPI's will be subject to the Individual, the EF Vertical, and the geographic area. Develop strategy and tactics aimed at delivering the desired customer experience and resultant levels of quality and satisfaction, from the initiation of the relationship and throughout the customer lifecycle, including continuous improvement of the experience based on insights from consumers, customers, and servicing teams. Work closely with the HomeTrust Bank Commercial Relationship Managers in all locations.Conduct joint calls on clients and prospects.Send viable referrals to Commercial Bankers and other key functional areas of the Bank.Attend Bank meetings to provide Equipment Finance product training as needed. Manage all customer correspondence and your opportunity pipeline in our CRM system and keep all records up to date. Assist Credit, Legal, Transaction Management, Operations and Documentation, Sales and Sales Management in structuring transactions to protect the company balance sheet. Develop and maintain working relationships with cross functional teams to develop and execute against strategies. Ability to work effectively and gain credibility and respect of others. Lead and persuade others while positively influencing the outcome of team efforts. Evaluate current economic conditions and regulatory environment and notify management of possible impact on the business. Monitor and report on trends in equipment financing and leasing. Recommend changes that may be needed to remain competitive and profitable. Identify opportunities for new and revised services. Take a high visibility, leadership role in the community served.Establish and develop strong community relations in the region, by becoming involved in civic, charitable and community affairs. Initiate contact for developing new sources of business. Cultivate and maintain relationships with numerous sources of new business. Arrange personal meetings with prospects to explain leasing services, rates, and terms of lease agreements. Interview prospective lessees to develop background information to determine acceptable credit risk. Communicates subsequent investigation results to lessees and initiate lease contract formation where applicable. Prepare market competitive and internally profitable lease quotes by researching market rates, proposing acceptable lease structures, maximizing the use of tax benefits, and insuring sufficient company profitability. Structure, design, and propose viable Equipment Finance transactions. Work with clients to tailor agreements that meet customer needs from the beginning of the transaction to the close. Manage customer relationships on an ongoing basis by monitoring and being proactive with respect to the changing dynamics of the market conditions and competition. Other duties as assigned. Knowledge/Skills Required: Knowledgeable of Bank underwriting guidelines to include in-depth commercial and consumer credit underwriting knowledge. Strong teamwork orientation with an ability to work effectively in a constantly changing environment. Excellent attention to detail, organizational and communications skills. Skilled professional networker. Familiarity with all federal and state banking regulations pertaining to lending and consumer compliance, including fair lending laws. Physical and Mental Qualifications : Ability to understand and use Bank loan policies and procedures to support positive customer interactions. Ability to communicate effectively with customers, staff and the general public in a positive, problem solving manner. Ability to listen to and convey accurately and quickly, detailed information, important instructions and/or ideas. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Willingness and ability to grow Emotional Intelligence competencies, demonstrating these competencies in the workplace. Personal Traits: Present a professional, business-like manner and appearance. Sales and Service aptitude and ability. The ability to earn quick credibility. Strong leadership and influencing skills with well-developed knowledge of working across multiple groups, divisions and sales and service channels. Outgoing nature with excellent skills at building and maintaining relationships. Possess good personal, verbal, and written communication skills, plus organizational capability. Ability to resolve customer concerns/issues in a positive way. Focus/desire to serve customer needs and provide excellent customer service. Technically savvy and task oriented. High energy with a strong desire to succeed in adverse situations. Possess a high standard of personal accountability in meeting assigned sales objectives. Utilize an innovative, courageous approach to problem-solving and market analysis. Job Requirements: Undergraduate degree in Finance, Business Administration, Operations Management or related field. Five to Ten (5-10) years of equipment financing and leasing experience. Experience in equipment financing product development, profitability and pricing. Demonstrated competency with tax and accounting rules as they pertain to leasing, combined with current knowledge of tax law changes and their impact on potential clients. Demonstrated proficiency in basic computer applications, such as Equipment Finance systems and Microsoft Office. Understand and embrace the core values of HomeTrust Bank Must be bondable. Valid driver's license required. Ability to travel, occasionally overnight. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank North Carolina, USA
May 24, 2018
Location : 140 Airport Road Suite P Arden, NC 28704 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri **Includes Paid-Time Off and Holiday pay** This 25 hour role is scheduled to work anytime during the operating window. The Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the Customer Service Representative desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Customer Service Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required : Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Personal traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Virginia, USA
May 16, 2018
Location: 8 Lester St. Martinsville, VA 24112 Hours : This 20 hour per week role will need availability during our operating hours of 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri; 9-12:00 Sat The Part-Time Sales and Service Associate (20 hrs per week) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the Customer Service Representative desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Customer Service Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required : Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Personal traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Roanoke, VA, USA
May 12, 2018
Commercial Support Specialist Reports to: VP/Commercial Operations Manager FLSA Designation: Exempt Salary Grade: 10 Location: This position may work in any market in which HomeTrust has a physical presence. If not located in Roanoke VA market, incumbent must have ability to travel to Roanoke as needed. Travel expectation is less than 20%. Role Summary: To achieve the bank's customer service, growth and compliance goals related to commercial lending line of business. Support the Bank's efforts to achieve efficiencies within regards to all aspects of the Commercial Credit and Commercial Banking Lines of Business. Incumbent will act as a liaison as well as advocate for the Market Presidents, Commercial and Business Relationship Managers and Commercial Support team members to improve processes, communications and working agreements with relevant internal banking groups. Participate actively as a member of the Banking Administration Team. Specific Job Functions: Preserve and enhance the unique core values of HomeTrust Bank. Serve as commercial subject matter expert and resource to commercial personnel and bank management. Provide support and training to commercial line of business. Coordinate with bank partners in the design and delivery of necessary training programs for: onboarding, reporting tools, technology enhancements and product education to commercial personnel. Serve as advocate and liaison between commercial and all partner lines of business and departments. Identify problems and develop solutions for operational efficiencies. Serve as secondary operations contact for effective and efficient communication and processes between Relationship Managers and Support team members as well as all related lines of business to reduce risk, and enhance safety and soundness within the commercial loan portfolio. Coordinate and/or facilitate any training necessary between Relationship Managers and Associates and all related lines of business working towards cohesive partnership. Maintain current knowledge of regulations and compliance requirements. Provide support and training to team regarding procedures, regulations, security and compliance. Identify problems and develop solutions for common operational problems that exist in multiple locations. Projects and tasks as assigned by the Commercial Operations Manager Perform other duties as assigned. Knowledge/Skills Required: Thorough knowledge of all Commercial Banking products and services. Sales/Service skills - sufficient knowledge of Bank products and services to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stays abreast of all changes in policies and procedures related to commercial products and processes. Excellent interpersonal, verbal and written communications skills. Ability to resolve internal customer concerns/issues in a positive way. Physical and Mental Qualifications : Ability to understand, and use Bank policies and procedures to ensure operational efficiency and regulatory compliance. Ability to communicate positively and effectively in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to be forward-thinking and collaborative Ability to travel in a designated geographic area. Personal Traits : Presents a professional, business-like manner and appearance. Team and goal oriented style - works cooperatively to attain bank and individual sales and service goals within corporate standards and guidelines. Ability to operate as an effective facilitator and provide balanced feedback to commercial team Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to internal customers and teammates. Focus/desire to serve internal customer needs and provide excellent customer service. Job Requirements: Four year degree in business related field, or commensurate work experience Minimum four years of experience with commercial, operations and compliance management. Strong analytical and problem solving skills. Previous leadership experience a plus. Good interpersonal and supervisory skills. Intermediate computer skills with fluency in Microsoft Office programs Must be bondable Valid driver's license required EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Cary, NC, USA
May 09, 2018
Location : 1315 Bradford View Dr., Cary, NC 27519 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri; (This role is scheduled for 20 hours per week) The Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the Customer Service Representative desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Customer Service Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required : Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Personal traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Salary Grade: 15 </div> Position Summary, TN
May 01, 2018
Location 120 Evans Avenue Morristown, TN 37814 Salary Grade: 15 Position Summary Administers and coordinates the activities of the city/county offices engaged in full service functions (deposits and lending). Aggressively pursues new business opportunities. Originates commercial loans and is responsible for the Bank's reputation and position in the assigned community. Works closely with mortgage and retail staff and ensures appropriate teamwork. Assists HomeTrust Bank in designing, implementing and executing overall Bank policies and procedures. This position is expected to source a minimum of 75%% of business from outside. High level of personal monthly loan production, spending approximately 60% to 70% of time outside of office engaged in business development and consultation activities with clients, builders, business owners and other referral sources. Qualifications Knowledge : Four-year degree in business, finance or related field. Demonstrated knowledge of bank policies, procedures, and lending practices. Thorough knowledge of all Bank business lending and deposit products. Demonstrated knowledge of credit analysis functions and related requirements and procedures. Successful completion of Bank training program(s) for lending (depending on experience and background as a lender). Experience : Seven-ten years-experience of professional level banking in a medium to large sized commercial bank. Experience should include mortgage lending, business/commercial lending, consumer lending, business development and marketing, and bank management. Must be bondable. Demonstrated ability to understand and use Bank loan policies and procedures to support positive customer interactions. Skills : Competent computer skills utilizing office and banking applications. Valid driver's license required. Excellent attention to detail. Proficient written and verbal communication skills. Demonstrated by effective business relationships and production. Skilled professional networker. Familiarity with all federal and state banking regulations pertaining to lending and consumer compliance, including fair lending laws. Demonstrated ability to make sound decisions. Presents a professional, business-like manner and appearance. Sales and service aptitude and ability. Earns quick creditability. Outgoing nature with excellent skills at building and maintaining relationships. Highly developed communication and presentation skills. Ability to resolve customer concerns/issues in a positive way. Effective team member and demonstrated collaboration skills. Ability to communicate effectively with customers, staff and the general public in a positive, problem solving manner. Ability to listen to and convey accurately and quickly, detailed information, important instructions and/or ideas. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Technically savvy and efficient in completion of work Essential Functions Promotes the growth and prosperity of the Region/Division by professionally serving the needs of customers. Maintains an aggressive program to call on prospective commercial customers and trains and develops other staff members to do the same. Plans and implements the area's strategy for additional penetration into the local market for loans, business deposits and treasury management services within HomeTrust Bank strategy and philosophy. Actively participates in all activities associated with business development efforts for city/county. Participates in local community activities including serving on community and regional boards. Develops the full potential of subordinate staff, assuring continuity of management and operations, as applicable. Researches competitive practices in the region. Reviews marketing strategies and makes recommendations to Chief Banking Officer. Originates loans and makes pre-qualification determinations. Optimizes the best type of financing arrangements for both parties. Supervises the preparation of loan packages assuring timeliness and accuracy. Maybe required to participate and direct local advisory/affiliate board meetings. Supervises staff assuring compliance with all laws and regulations. Provides atmosphere to allow for positive and productive work environment. Assists team with career development. Familiarity with all HomeTrust Banking Partnership Retail products and services. Develops and maintains personal loan pipeline. Works with Credit Analysts to facilitate review and processing of loans. Responds timely to customer inquiries concerning active loans and Bank loan offerings and related business. Cross sells appropriate deposit products. Provides loan status reports to management as requested. Manages loan portfolio and ensures appropriate process is followed on delinquent accounts. Undertakes special assignments as requested. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Knoxville, TN, USA
Apr 27, 2018
Location : 6501 Kingston Pike, Knoxville, TN 37919 Hours : 8:30 - 5:00 Mon - Thurs; 8:30 - 6:00 Fri **Includes Paid-Time Off and Holiday pay** This 25 hour role is scheduled to work anytime during the operating window. The Sales and Service Associate (grade 5) processes a variety of routine financial transactions including check cashing, withdraws, deposits, and loan payments. Balance cash drawer, counting currency and coin accurately. Assist customers in determining the types of account that will meet their financial needs. Opens and processes all types of deposit accounts and consumer lending needs. Cross-sells other bank services and refer customers to other departments as appropriate. Answers questions and/or resolves complex technical problems on customer accounts. Provides exceptional customer service. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on - the - job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required and/or job- specific training. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May be responsible for vault and/or ATM as branch needs demand. Fulfilling vault duties requires successful completion of vault teller test. Specific Job Functions : Serves as primary customer contact for new account opening and account maintenance requests. Represents Bank in providing a complete range of customer services, explains available Bank product and service features and benefits, and gathers customer information to set up new accounts and process updates or to provide maintenance on existing accounts. Participates in Branch and Bank sales, service and product training meetings. Directly sells all Bank deposit products and services, including but not limited to: Checking, Savings, Money Market and Certificates of Deposit accounts. Promotes and introduces other financial institution services to customers, such as: consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler's checks and money orders. Thoroughly explains and closes Consumer Loans. Refers Mortgage loans, Investment and other non-deposit Bank products and services. Serves as point of contact for customer problem resolution, especially on deposit product issues. Ensures compliance with internal controls, operational procedures and risk management policies. Ensures the Customer Service Representative desk is properly stocked with forms, supplies, etc. Reports malfunctions of Teller and new account terminals and other equipment used. Participates in Branch and Bank sales, service and product training meetings. Will be required to attend Teller training and Customer Service Training and is expected to fill both roles as needed. Teller Responsibilities to include: Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. Place holds on accounts for uncollected funds. Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Counts, checks and packages coins and currency. Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary. Ensures that the teller station is properly stocked with forms, supplies, etc. Keeps all cash and negotiable items secure at all times per Bank policy and procedures. Knowledge/Skills Required : Thorough knowledge of all Bank deposit products. Knowledgeable and proficient in account opening and maintenance activities. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects, and/or refer quality business. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent interpersonal/verbal communications skills. Ability to resolve customer concerns/issues in a positive manner. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Thorough knowledge of the paying and receiving function at HomeTrust Bank Physical and Mental Qualifications : Ability to understand and use Bank policies and procedures to meet customer needs, while also ensuring operational efficiency and regulatory compliance. Ability to communicate in a positive and effective manner in one-on-one and in small group meetings or presentations. Ability to work with limited or no direct supervision. Sales and Service Associates must be organized, detailed, and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Ability to lift approximately 25 pounds in cash drawers, coins, and other office related equipment and materials. Teller duties require standing for extended periods of time throughout the day. Stools are available and can be used at the individual's discretion. Personal traits : Presents a professional, business-like manner and appearance. Desire and ability to effectively interact with customer and prospects. Team and goal oriented style - works cooperatively to attain branch and individual sales and service goals within Bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver - i.e. to "sell" himself/herself to customers and prospects as capable. Focus/desire to serve customer needs and provide excellent customer service. Job Requirements : High school diploma or equivalent (Associates Degree preferred). 2 years of public contact or sales experience (financial industry experience preferred). Above average PC and technology skills. Ability to use applicable software and operation branch automation systems. EOE/Protected Veterans/Individuals with Disabilities
HomeTrust Bank Asheville, NC, USA
Apr 25, 2018
Location: 1900 Ridgefield Blvd., Asheville, NC 28006 The Business Analyst (grade 9) works with various groups within the organization to gather and examine information to make informed conclusions. Among other duties, the business analyst acts as a facilitator within the Bank to make internal departments more efficient by leading the project team in activities including, but not limited to, documenting business processes and requirements, verifying requirements, and developing training materials. The candidate should have sharp critical-thinking skills, be flexible, highly adaptable and an excellent team player. Specific Job Functions: Develops business case and requirements by conducting interviews and performing analysis to determine business need and requirements, and develop solutions. Critically evaluates information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. Conducts thorough research to determine process inefficiencies, seeks solutions and makes recommendations to improve processes. Understands business issues and opportunities in the context of the requirements and recommends solutions that enable the organization to achieve its goals. Manages day-to-day operational aspect of project and scope to ensure high quality results within defined time and budget schedules. Communicate project status, issues, changes, enhancements, and modifications through written documentation to project stakeholders in such a manner that issues and solutions may be understood. Conducts thorough research to justify product recommendations to support purchasing efforts. Performs other duties as requested. Knowledge/Skills Required : Demonstrated ability to become a quick study by grasping the essence and underlying structure of unfamiliar processes and systems. The ability to successfully apply research methods into system issues and products. Thorough knowledge of business analysis and project management functions and related requirements and procedures. Excellent attention to detail. Above average organizational and communications skills with ability to communicate with end users with various levels of computer skills. Physical and Mental Qualifications : Ability to understand, and use Bank policies and procedures to ensure operational efficiency and regulatory compliance. Ability to communicate positively and effectively one-on-one and in small group meetings or presentations. Ability to understand and/or convey detailed or important instructions or ideas accurately and quickly if necessary. Ability to think and act independently within guidelines and limitations of Bank policy and assigned personal authority. Personal Traits : Strong analytical and problem solving abilities with demonstrated skill in managing multiple and changing priorities. Excellent analytical, organizational, and self-review skills. Effective interpersonal, communication skills, and time management skills. Highly self-motivated, detail oriented, deadline oriented, and possesses strong self-review skills. Job Requirements : Bachelor's Degree 5-7 years general related experience. Familiarity with quality assurance/quality control, process improvement, and business requirements documentation concepts is required. Proficient in Microsoft applications, e.g. Word, Excel, Outlook, PowerPoint, Visio, and SharePoint. Must be bondable. EOE/Protected Veterans/Individuals with Disabilities