Adventist Health System Palm Coast, FL, USA
Oct 19, 2017
This position is located at Florida Hospital Flagler in Palm Coast, FL and reports to the Information Services Director. This position is the direct interface to the customer on behalf of AIT and is responsible for managing department staff and day to day operations of the department. PRINCIPAL DUTIES AND JOB RESPONSIBILITIES: • Lead out and manage Desktop projects, as required. Identify roadblocks and make recommendations for completion of projects. • Be able to assess end user devices at all entities to determine whether they meet the AHS-IS standards. Make recommendations to the facility managers and/or directors as to what needs to be replaced. • Direct, guide, and/or mentor EUC Specialists, to improve teamwork, knowledge, and customer service. Provide assistance and share subject-matter expertise with team. • Maintain inventory and spare hardware, and related inventory records. Assists with site walk-through and audits, to ensure accurate equipment and compliance. • Manage staff's day to day activities and ensure productivity and project goals are met. • Stay abreast of the latest technology enhancements through continuous technical self-education and reading. Evaluate and report up technologies that may be deemed appropriate for the business. Provide ROI analysis, if warranted. • Completes assigned tasks and projects within the scheduled deadlines • Supervises personnel needed to complete projects. Reports to the Director • Creates processes and procedures to improve workflow. • Clearly communicates technical details to technical and non-technical audiences • Demonstrates a clear understanding of the responsibility matrix of the AHS-IS Solution Center and local facility. • Participate in department budget operating and capital budget preparation. • Provide excellent stewardship of facility resources Qualifications: KNOWLEDGE AND SKILLS REQUIRED: • Internet Browsers • Microsoft Office Suite (Outlook,Word,Excel,Powerpoint,Skype, Office 365 Suite) • All Current Microsoft Desktop Operating Systems • Familiarity with Windows Active Directory & SCCM • Familiarity with Mobile Devices • Understands business operations and is able to resolve or make recommendations • Knowledge of Active Directory, GPO's, and Workstation management software, as it relates to users & workstations • Comfortable presenting information to employees at all levels of the organization • Excellent oral and written communication skills. KNOWLEDGE AND SKILLS PREFERRED: • Healthcare • Enterprise exposure EDUCATION AND EXPERIENCE REQUIRED: • Associates Degree in computer science or the equivalent of Technical Education • 3-5 years' experience in the desktop environment, troubleshooting and maintaining computer systems in a corporate environment. Ability to learn systems with little or no documentation. Continuous learning of new systems, business processes, and concepts are a must. EDUCATION AND EXPERIENCE PREFERRED: • Bachelor's Degree in computer science or the equivalent of Technical Education.