Location Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere. Job Description Assist and support daily service and operational issues received by the department from Omni Hotels & Resorts Guests, Reservation Agents, Property Staff, and the Corporate office; and correspond accordingly with inquires to ensure complete guest satisfaction by handling requests in a courteous, timely, professional, and efficient manner. Schedule - Saturday 8AM-5PM and Tuesday-Friday 11:30AM-8PM Responsibilities Support hotels and associates by answering questions and problem solving Handle issues received via phone, email, or other method in a timely manner Proven leadership and successful interaction with guests Remain calm and professional under pressure Successful application of software and related programs specific to Omni and knowledge of Microsoft products including Word, Excel, Outlook and Access Ensure acknowledgment and response to guest inquiries, concerns, compliments and complaints received via phone, email, fax, letter or other channels within 24 hours of receipt, including weekends, by determining and implementing appropriate strategies and actions; as well as coordinating with hotels as appropriate Research complaints-resolving as many issues possible with a First Call Resolution Contribute to revenue generation by converting upset guests to returning guests, (book them) Issue Appeasement Certificates; reservations & guest folios Implement timely, common sense decisions to ensure customers understand their concerns are addressed as they are important to Omni and achieve a satisfactory resolution Follow through with respective hotel management for support, implementation of resolution and follow up Processing of incoming CGR emails, (folio's; compliments, complaints, requests, and newsletters), via Emailtopia Including but not limited to utilizing Hotel Property Management System to generate guest folios, handle billing adjustments as defined in the Folio Billing Adjustments Procedures Log relevant issues in ELMER, categorizing for escalation when required Assist with reservation calls during high volume days according to the escalation queue Assist with potential hotel bookings as necessary Attend OST meetings, presentations, trainings, and other gatherings as assigned Process, respond and update Omnirez Alerts that are submitted via the database for Hotel Issues and Guest Complaints May be required to perform other related special projects, duties, responsibilities and activities which may change or be assigned at any time with or without notice Qualifications Demonstrated passion for the hotel and resort business Previous hotel (or related industry) or call center experience a plus Must be able to maintain a high degree of confidentiality Sound judgement and the ability to make reasonable decisions in the absence of direction Receptive to coaching from management, responds positively with willingness to make changes when desired Excellent analytical skills, including ability to adapt to highly complex changing work environment Excellent time management and record keeping skills Must possess demonstrated excellent communication skills (both oral and written) and interpersonal skills; listens to others Maintain a professional business appearance Patient, critical thinker, resourceful and tenacious Must take initiative and be fully engaged - must be a self-starter Ability to work independently with minimum supervision and with a team both efficiently and effectively as well as exercising judgement to meet deadlines Proven track record for leadership to include maturity, commitment, professionalism, attitude, performance, discretion, responsibility and ability to maintain a high level of confidentiality Dynamic, enthusiastic, creative leader who is organized, thrives under pressure and is able to perform multiple functions while working under pressure, still maintaining high attention to detail, "can-do attitude" and the ability to maintain consistent accuracy; able to troubleshoot while still meeting or exceeding deadlines Must provide excellent customer service; possessing a friendly approachable demeanor and strong problem-solving skills General Familiarity with U.S. Geography Motivated to grow within Omni Ability to identify problems as well as develop and present suggestion for improved business processes Maintain regular and punctual attendance May require irregular hours and availability to work overtime
Apr 23, 2019
Location Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere. Job Description Assist and support daily service and operational issues received by the department from Omni Hotels & Resorts Guests, Reservation Agents, Property Staff, and the Corporate office; and correspond accordingly with inquires to ensure complete guest satisfaction by handling requests in a courteous, timely, professional, and efficient manner. Schedule - Saturday 8AM-5PM and Tuesday-Friday 11:30AM-8PM Responsibilities Support hotels and associates by answering questions and problem solving Handle issues received via phone, email, or other method in a timely manner Proven leadership and successful interaction with guests Remain calm and professional under pressure Successful application of software and related programs specific to Omni and knowledge of Microsoft products including Word, Excel, Outlook and Access Ensure acknowledgment and response to guest inquiries, concerns, compliments and complaints received via phone, email, fax, letter or other channels within 24 hours of receipt, including weekends, by determining and implementing appropriate strategies and actions; as well as coordinating with hotels as appropriate Research complaints-resolving as many issues possible with a First Call Resolution Contribute to revenue generation by converting upset guests to returning guests, (book them) Issue Appeasement Certificates; reservations & guest folios Implement timely, common sense decisions to ensure customers understand their concerns are addressed as they are important to Omni and achieve a satisfactory resolution Follow through with respective hotel management for support, implementation of resolution and follow up Processing of incoming CGR emails, (folio's; compliments, complaints, requests, and newsletters), via Emailtopia Including but not limited to utilizing Hotel Property Management System to generate guest folios, handle billing adjustments as defined in the Folio Billing Adjustments Procedures Log relevant issues in ELMER, categorizing for escalation when required Assist with reservation calls during high volume days according to the escalation queue Assist with potential hotel bookings as necessary Attend OST meetings, presentations, trainings, and other gatherings as assigned Process, respond and update Omnirez Alerts that are submitted via the database for Hotel Issues and Guest Complaints May be required to perform other related special projects, duties, responsibilities and activities which may change or be assigned at any time with or without notice Qualifications Demonstrated passion for the hotel and resort business Previous hotel (or related industry) or call center experience a plus Must be able to maintain a high degree of confidentiality Sound judgement and the ability to make reasonable decisions in the absence of direction Receptive to coaching from management, responds positively with willingness to make changes when desired Excellent analytical skills, including ability to adapt to highly complex changing work environment Excellent time management and record keeping skills Must possess demonstrated excellent communication skills (both oral and written) and interpersonal skills; listens to others Maintain a professional business appearance Patient, critical thinker, resourceful and tenacious Must take initiative and be fully engaged - must be a self-starter Ability to work independently with minimum supervision and with a team both efficiently and effectively as well as exercising judgement to meet deadlines Proven track record for leadership to include maturity, commitment, professionalism, attitude, performance, discretion, responsibility and ability to maintain a high level of confidentiality Dynamic, enthusiastic, creative leader who is organized, thrives under pressure and is able to perform multiple functions while working under pressure, still maintaining high attention to detail, "can-do attitude" and the ability to maintain consistent accuracy; able to troubleshoot while still meeting or exceeding deadlines Must provide excellent customer service; possessing a friendly approachable demeanor and strong problem-solving skills General Familiarity with U.S. Geography Motivated to grow within Omni Ability to identify problems as well as develop and present suggestion for improved business processes Maintain regular and punctual attendance May require irregular hours and availability to work overtime
Location Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere. Job Description This position is responsible for providing support for the both internal and external customers related to the Select Guest and DISCOVERY programs. Individual will work towards resolving problems, answering inquiries, providing instructions or information to satisfy the needs of the guests and GHA Hotels. Ensure complete guest satisfaction by handling requests in a courteous, timely, professional and efficient manner, and by utilizing Loyalty Standard processes, sales and Moments of Service skills. Schedules: Tues-Friday 1130-2000 | Sat 830-1700 Responsibilities Responds effectively to all inquiries, serving as the primary point of contact and owning customer issues, from start to finish (includes being a keen problem solver who is able to think on his/her feet as well as being a self-starter who is comfortable taking the initiative). Displays a pleasant, helpful and courteous attitude toward customers, fellow associates, and management Perform all operating functions of the telephone system and computer systems Verifies and shows understanding in all current company policies and procedures necessary when handing Select Guest and DISCOVERY contacts Reviews all reference materials, SOP's (System Operating Procedures) and information bulletins Reviews on a daily basis email and daily notes Broad understanding of the reservations process and company policies for brand and GHA sites and App Receiving and responding to inquiries via phone, email and online claims Assist guest and hotels with questions, redemptions and resolving issues with Omni free nights and DISCOVERY Local Experiences Works with hotels and brands to handle escalated Select Guest and DISCOVERY issues. Accurate and detailed documentation of customer contacts including the issue and resolution or actions taken Assist with enrollments, upgrades and adjustments as needed Assistant Omni Reservation Center, Hotel and Brand Champions and Loyalty Ambassadors by providing profile, stay and benefit assistance and when needed feedback to supervisors on needed training [i.e. agent coach tickets] Assist with making, updating or cancelling reservations while assisting guests or when providing back up to the reservation center during high queue needs May be required to perform other related duties, responsibilities and activities which may change or be assigned at any time with or without notice. Qualifications Demonstrated passion for the hotel and resort business. Previous hotel (or related industry) or call center experience a plus. Sound judgement and the ability to make reasonable decisions in the absence of direction. Receptive to coaching from management, responds positively with willingness to make changes when desired. Excellent analytical skills, including ability to adapt to change. Must possess demonstrated excellent communication skills (both oral and written) and interpersonal skills; listens to others. Maintain a professional business appearance. Patient, critical thinker, resourceful and tenacious. Demonstrated initiative - must be a self-starter. Ability to work independently with minimum supervision and with a team both efficiently and effectively as well as exercising judgement to meet deadlines. Ability to handle multiple tasks Demonstrated leadership abilities to include maturity, commitment, professionalism, attitude, performance, discretion, responsibility and maintaining a high level of confidentiality. Dynamic, enthusiastic, creative leader who is organized, thrives under pressure and is able to perform multiple functions while working under pressure, still maintaining high attention to detail, "can-do attitude" and the ability to maintain consistent accuracy; able to troubleshoot while still meeting or exceeding deadlines. Must provide excellent customer service; possessing a friendly approachable demeanor and strong problem-solving skills. Ability to remain stationary for extended periods of time General Familiarity with World Geography Maintain regular and punctual attendance May require irregular hours and availability to work overtime High School Diploma required Computer proficiency to include Microsoft Office and Windows
Apr 23, 2019
Location Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere. Job Description This position is responsible for providing support for the both internal and external customers related to the Select Guest and DISCOVERY programs. Individual will work towards resolving problems, answering inquiries, providing instructions or information to satisfy the needs of the guests and GHA Hotels. Ensure complete guest satisfaction by handling requests in a courteous, timely, professional and efficient manner, and by utilizing Loyalty Standard processes, sales and Moments of Service skills. Schedules: Tues-Friday 1130-2000 | Sat 830-1700 Responsibilities Responds effectively to all inquiries, serving as the primary point of contact and owning customer issues, from start to finish (includes being a keen problem solver who is able to think on his/her feet as well as being a self-starter who is comfortable taking the initiative). Displays a pleasant, helpful and courteous attitude toward customers, fellow associates, and management Perform all operating functions of the telephone system and computer systems Verifies and shows understanding in all current company policies and procedures necessary when handing Select Guest and DISCOVERY contacts Reviews all reference materials, SOP's (System Operating Procedures) and information bulletins Reviews on a daily basis email and daily notes Broad understanding of the reservations process and company policies for brand and GHA sites and App Receiving and responding to inquiries via phone, email and online claims Assist guest and hotels with questions, redemptions and resolving issues with Omni free nights and DISCOVERY Local Experiences Works with hotels and brands to handle escalated Select Guest and DISCOVERY issues. Accurate and detailed documentation of customer contacts including the issue and resolution or actions taken Assist with enrollments, upgrades and adjustments as needed Assistant Omni Reservation Center, Hotel and Brand Champions and Loyalty Ambassadors by providing profile, stay and benefit assistance and when needed feedback to supervisors on needed training [i.e. agent coach tickets] Assist with making, updating or cancelling reservations while assisting guests or when providing back up to the reservation center during high queue needs May be required to perform other related duties, responsibilities and activities which may change or be assigned at any time with or without notice. Qualifications Demonstrated passion for the hotel and resort business. Previous hotel (or related industry) or call center experience a plus. Sound judgement and the ability to make reasonable decisions in the absence of direction. Receptive to coaching from management, responds positively with willingness to make changes when desired. Excellent analytical skills, including ability to adapt to change. Must possess demonstrated excellent communication skills (both oral and written) and interpersonal skills; listens to others. Maintain a professional business appearance. Patient, critical thinker, resourceful and tenacious. Demonstrated initiative - must be a self-starter. Ability to work independently with minimum supervision and with a team both efficiently and effectively as well as exercising judgement to meet deadlines. Ability to handle multiple tasks Demonstrated leadership abilities to include maturity, commitment, professionalism, attitude, performance, discretion, responsibility and maintaining a high level of confidentiality. Dynamic, enthusiastic, creative leader who is organized, thrives under pressure and is able to perform multiple functions while working under pressure, still maintaining high attention to detail, "can-do attitude" and the ability to maintain consistent accuracy; able to troubleshoot while still meeting or exceeding deadlines. Must provide excellent customer service; possessing a friendly approachable demeanor and strong problem-solving skills. Ability to remain stationary for extended periods of time General Familiarity with World Geography Maintain regular and punctual attendance May require irregular hours and availability to work overtime High School Diploma required Computer proficiency to include Microsoft Office and Windows
Location Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere. Job Description Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. We are now searching for Reservation Center Sales Associates to work full-time hours within our call-center in Omaha, Nebraska or working from home taking inbound reservation calls! The ideal candidate is friendly, patient, professional and genuine with a service driven attitude. In return, we provide a stable secure company, and family atmosphere with great benefits. Benefits Include: Competitive Pay! Medical, Dental and Vision Insurance! 401K! Paid Training! Anyone considering the work at home opportunities here in the Omaha, NE area must be able to attend Full-Time Training for 4 weeks at the reservation center in Omaha, NE, starting April 29th, 2019 from 9-4:30PM. Once training is complete, we provide an additional four to six weeks one-on-one training for associates as needed to ensure they have the tools needed to do their job. Next class will be starting April 29th, 2019, 9AM-4:30PM! Looking for individuals who can work both afternoons, evenings, and weekends. Responsibilities Take calls to assist guest needs with reservations including modifications and cancellations Offering recommendations which will maximize revenue and guest stay satisfaction Maintain a high level of professionalism when speaking with customers Requires the ability to work in a high call-volume environment Qualifications Must be available to work at least one weekend day (Saturday or Sunday) Advanced verbal and written communication skills (English) Ability to work independently to resolve customer inquiries or problems Excellent phone etiquette skills Intermediate experience working with basic computer programs (MS Office, Outlook, etc) Must be able to become proficient on Omni Hotel's reservation system Must have a working PC with LCD monitor or laptop (minimum technical specifications apply) Must have high speed internet access with 10 Mbps minimum speed Must be able to attend onsite training Must have a private work space preferably with a door that separates the work area from the rest of the house Prior Call Center experience a plus FOR THOSE WHO MAY BE THINKING ABOUT OUR WORK AT HOME OPPORTUNITIES, PLEASE REVIEW THE FOLLOWING WORK AT HOME REQUIREMENTS CAREFULLY BEFORE APPLYING : PC/Laptop Hardware and OS (Apple not supported at this time): (*May be subject to change at a later date) 64 bit Windows 7 or newer version Dual Core CPU 4GB Ram 50GB Hard Drive free disk 1 NIC (Ethernet) USB Connection Up to date anti-virus software Power Surge Protector Logitech USB Headset Mono H650e (can be purchased on amazon) Other Items Needed: Internet with 25mb download and 7mb upload Full screenshot of speedtest.net of completed speed test Copy of Internet Service Provider bill documenting internet speed Ergonomically approved desk chair and desk work surface Smoke Detector Fire extinguisher 2.5lbs or more Daily administrative tools such as pens, scratch paper, tissues, etc Photos of work station showing proximity to internet connectivity (must be in the same room) Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .
Apr 23, 2019
Location Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere. Job Description Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. We are now searching for Reservation Center Sales Associates to work full-time hours within our call-center in Omaha, Nebraska or working from home taking inbound reservation calls! The ideal candidate is friendly, patient, professional and genuine with a service driven attitude. In return, we provide a stable secure company, and family atmosphere with great benefits. Benefits Include: Competitive Pay! Medical, Dental and Vision Insurance! 401K! Paid Training! Anyone considering the work at home opportunities here in the Omaha, NE area must be able to attend Full-Time Training for 4 weeks at the reservation center in Omaha, NE, starting April 29th, 2019 from 9-4:30PM. Once training is complete, we provide an additional four to six weeks one-on-one training for associates as needed to ensure they have the tools needed to do their job. Next class will be starting April 29th, 2019, 9AM-4:30PM! Looking for individuals who can work both afternoons, evenings, and weekends. Responsibilities Take calls to assist guest needs with reservations including modifications and cancellations Offering recommendations which will maximize revenue and guest stay satisfaction Maintain a high level of professionalism when speaking with customers Requires the ability to work in a high call-volume environment Qualifications Must be available to work at least one weekend day (Saturday or Sunday) Advanced verbal and written communication skills (English) Ability to work independently to resolve customer inquiries or problems Excellent phone etiquette skills Intermediate experience working with basic computer programs (MS Office, Outlook, etc) Must be able to become proficient on Omni Hotel's reservation system Must have a working PC with LCD monitor or laptop (minimum technical specifications apply) Must have high speed internet access with 10 Mbps minimum speed Must be able to attend onsite training Must have a private work space preferably with a door that separates the work area from the rest of the house Prior Call Center experience a plus FOR THOSE WHO MAY BE THINKING ABOUT OUR WORK AT HOME OPPORTUNITIES, PLEASE REVIEW THE FOLLOWING WORK AT HOME REQUIREMENTS CAREFULLY BEFORE APPLYING : PC/Laptop Hardware and OS (Apple not supported at this time): (*May be subject to change at a later date) 64 bit Windows 7 or newer version Dual Core CPU 4GB Ram 50GB Hard Drive free disk 1 NIC (Ethernet) USB Connection Up to date anti-virus software Power Surge Protector Logitech USB Headset Mono H650e (can be purchased on amazon) Other Items Needed: Internet with 25mb download and 7mb upload Full screenshot of speedtest.net of completed speed test Copy of Internet Service Provider bill documenting internet speed Ergonomically approved desk chair and desk work surface Smoke Detector Fire extinguisher 2.5lbs or more Daily administrative tools such as pens, scratch paper, tissues, etc Photos of work station showing proximity to internet connectivity (must be in the same room) Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .
Location Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere. Job Description This position is responsible for providing support for the both internal and external customers related to the Select Guest and DISCOVERY programs. Individual will work towards resolving problems, answering inquiries, providing instructions or information to satisfy the needs of the guests and GHA Hotels. Ensure complete guest satisfaction by handling requests in a courteous, timely, professional and efficient manner, and by utilizing Loyalty Standard processes, sales and Moments of Service skills. Schedules: Tues-Friday 1130-2000 | Sat 830-1700 Responsibilities Responds effectively to all inquiries, serving as the primary point of contact and owning customer issues, from start to finish (includes being a keen problem solver who is able to think on his/her feet as well as being a self-starter who is comfortable taking the initiative). Displays a pleasant, helpful and courteous attitude toward customers, fellow associates, and management Perform all operating functions of the telephone system and computer systems Verifies and shows understanding in all current company policies and procedures necessary when handing Select Guest and DISCOVERY contacts Reviews all reference materials, SOP's (System Operating Procedures) and information bulletins Reviews on a daily basis email and daily notes Broad understanding of the reservations process and company policies for brand and GHA sites and App Receiving and responding to inquiries via phone, email and online claims Assist guest and hotels with questions, redemptions and resolving issues with Omni free nights and DISCOVERY Local Experiences Works with hotels and brands to handle escalated Select Guest and DISCOVERY issues. Accurate and detailed documentation of customer contacts including the issue and resolution or actions taken Assist with enrollments, upgrades and adjustments as needed Assistant Omni Reservation Center, Hotel and Brand Champions and Loyalty Ambassadors by providing profile, stay and benefit assistance and when needed feedback to supervisors on needed training [i.e. agent coach tickets] Assist with making, updating or cancelling reservations while assisting guests or when providing back up to the reservation center during high queue needs May be required to perform other related duties, responsibilities and activities which may change or be assigned at any time with or without notice. Qualifications Demonstrated passion for the hotel and resort business. Previous hotel (or related industry) or call center experience a plus. Sound judgement and the ability to make reasonable decisions in the absence of direction. Receptive to coaching from management, responds positively with willingness to make changes when desired. Excellent analytical skills, including ability to adapt to change. Must possess demonstrated excellent communication skills (both oral and written) and interpersonal skills; listens to others. Maintain a professional business appearance. Patient, critical thinker, resourceful and tenacious. Demonstrated initiative - must be a self-starter. Ability to work independently with minimum supervision and with a team both efficiently and effectively as well as exercising judgement to meet deadlines. Ability to handle multiple tasks Demonstrated leadership abilities to include maturity, commitment, professionalism, attitude, performance, discretion, responsibility and maintaining a high level of confidentiality. Dynamic, enthusiastic, creative leader who is organized, thrives under pressure and is able to perform multiple functions while working under pressure, still maintaining high attention to detail, "can-do attitude" and the ability to maintain consistent accuracy; able to troubleshoot while still meeting or exceeding deadlines. Must provide excellent customer service; possessing a friendly approachable demeanor and strong problem-solving skills. Ability to remain stationary for extended periods of time General Familiarity with World Geography Maintain regular and punctual attendance May require irregular hours and availability to work overtime High School Diploma required Computer proficiency to include Microsoft Office and Windows
Apr 23, 2019
Location Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere. Job Description This position is responsible for providing support for the both internal and external customers related to the Select Guest and DISCOVERY programs. Individual will work towards resolving problems, answering inquiries, providing instructions or information to satisfy the needs of the guests and GHA Hotels. Ensure complete guest satisfaction by handling requests in a courteous, timely, professional and efficient manner, and by utilizing Loyalty Standard processes, sales and Moments of Service skills. Schedules: Tues-Friday 1130-2000 | Sat 830-1700 Responsibilities Responds effectively to all inquiries, serving as the primary point of contact and owning customer issues, from start to finish (includes being a keen problem solver who is able to think on his/her feet as well as being a self-starter who is comfortable taking the initiative). Displays a pleasant, helpful and courteous attitude toward customers, fellow associates, and management Perform all operating functions of the telephone system and computer systems Verifies and shows understanding in all current company policies and procedures necessary when handing Select Guest and DISCOVERY contacts Reviews all reference materials, SOP's (System Operating Procedures) and information bulletins Reviews on a daily basis email and daily notes Broad understanding of the reservations process and company policies for brand and GHA sites and App Receiving and responding to inquiries via phone, email and online claims Assist guest and hotels with questions, redemptions and resolving issues with Omni free nights and DISCOVERY Local Experiences Works with hotels and brands to handle escalated Select Guest and DISCOVERY issues. Accurate and detailed documentation of customer contacts including the issue and resolution or actions taken Assist with enrollments, upgrades and adjustments as needed Assistant Omni Reservation Center, Hotel and Brand Champions and Loyalty Ambassadors by providing profile, stay and benefit assistance and when needed feedback to supervisors on needed training [i.e. agent coach tickets] Assist with making, updating or cancelling reservations while assisting guests or when providing back up to the reservation center during high queue needs May be required to perform other related duties, responsibilities and activities which may change or be assigned at any time with or without notice. Qualifications Demonstrated passion for the hotel and resort business. Previous hotel (or related industry) or call center experience a plus. Sound judgement and the ability to make reasonable decisions in the absence of direction. Receptive to coaching from management, responds positively with willingness to make changes when desired. Excellent analytical skills, including ability to adapt to change. Must possess demonstrated excellent communication skills (both oral and written) and interpersonal skills; listens to others. Maintain a professional business appearance. Patient, critical thinker, resourceful and tenacious. Demonstrated initiative - must be a self-starter. Ability to work independently with minimum supervision and with a team both efficiently and effectively as well as exercising judgement to meet deadlines. Ability to handle multiple tasks Demonstrated leadership abilities to include maturity, commitment, professionalism, attitude, performance, discretion, responsibility and maintaining a high level of confidentiality. Dynamic, enthusiastic, creative leader who is organized, thrives under pressure and is able to perform multiple functions while working under pressure, still maintaining high attention to detail, "can-do attitude" and the ability to maintain consistent accuracy; able to troubleshoot while still meeting or exceeding deadlines. Must provide excellent customer service; possessing a friendly approachable demeanor and strong problem-solving skills. Ability to remain stationary for extended periods of time General Familiarity with World Geography Maintain regular and punctual attendance May require irregular hours and availability to work overtime High School Diploma required Computer proficiency to include Microsoft Office and Windows
Location Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere. Job Description Omni Hotels & Resorts is looking for Hotel Detail Specialist to assist in ensuring the Omni hotel guests receive the best service possible when booking with Omni Reservation Center. This in return helps maximize revenue generation for Omni Hotels and Resorts through timely and accurate information rates and information through the various distribution systems. We offer: Medical, Dental, and Vision Insurance as well as 401K Full Time positions; Monday-Friday 9:30 am -6:00 pm Smart casual working environment Paid training Employee rates offered at our properties and much, much more! Responsibilities Update and maintain Property Information in all applicable systems such as Central Reservation System, Global Hotel Alliance, Global Distribution systems, DerbySoft, DHISCO and Sales Operations folders as well as applicable internet sites Perform on-going quality audits to ensure Central Reservation System and external databases (such as Expedia, DHISCO, DerbySoft, etc) contain the same content Administers Resort Service and Amenities fees on all relevant channels and audits for accuracy and revenue generation Carries out additions, changes or deletion of taxes and fees in Central System content and on all relevant channels Adjusts currency exchange rates weekly to allow associates to quote approximate costs to our international travelers Provides copies of content to each property biannually for accuracy validation and updates all property descriptions as needed Work closely on a regular basis with each property to ensure information is correct, up-to-date and the information assists Sales Associates in selling the specific property Collaborates with the Sales Operations on training and follow-up related to property information challenges As needed conducts focus groups with sales associates related to Central System content and best practices Serve as primary contact for property information updates and promote positive and professional customer service to OmniRez internal and external customers Primary Global Distribution Department contact for newly build hotels or new acquisition information Initiate new property and property switch processes with Global Distribution Systems, DHISCO and DerbySoft, Global Hotel Alliance, processing switch letters, completing all initial shells and trackers needed for hotel creation Deactivate property and process with Central Reservation System, Global Distribution Systems, DHISCO, DerbySoft, and all applicable internet sites Qualifications Demonstrated passion for the hotel and resort business Previous hotel (or related industry) or call center experience a plus Sound judgement and the ability to make reasonable decisions in the absence of direction Receptive to coaching from management, responds positively with willingness to make changes when desired Excellent analytical skills, including ability to adapt to highly complex changing work environment (ie. Technology and workflow) Excellent time management and record keeping skills Must possess demonstrated excellent communication skills (both oral and written) and interpersonal skills; listens to others Must take initiative and be fully engaged - must be a self-starter Ability to work independently with minimum supervision and with a team both efficiently and effectively as well as exercising judgement to meet deadlines Opera Central System knowledge preferred Global Distribution Systems, DHISCO and/or DerbySoft knowledge preferred Technical aptitude and ability to interface with several computer systems at one time Dynamic, enthusiastic, creative leader who is organized, thrives under pressure and is able to handle multiple projects and priorities while working under pressure, still maintaining high attention to detail, "can-do attitude" and the ability to maintain consistent accuracy; able to troubleshoot while still meeting or exceeding deadlines Must provide excellent customer service; possessing a friendly approachable demeanor and strong problem-solving skills Ability to identify problems as well as develop and present suggestion for improved business processes May require irregular hours and availability to work overtime as needed Minimum Qualifications: High School Diploma or GED required Computer proficiency to include Microsoft Office and Windows
Apr 23, 2019
Location Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere. Job Description Omni Hotels & Resorts is looking for Hotel Detail Specialist to assist in ensuring the Omni hotel guests receive the best service possible when booking with Omni Reservation Center. This in return helps maximize revenue generation for Omni Hotels and Resorts through timely and accurate information rates and information through the various distribution systems. We offer: Medical, Dental, and Vision Insurance as well as 401K Full Time positions; Monday-Friday 9:30 am -6:00 pm Smart casual working environment Paid training Employee rates offered at our properties and much, much more! Responsibilities Update and maintain Property Information in all applicable systems such as Central Reservation System, Global Hotel Alliance, Global Distribution systems, DerbySoft, DHISCO and Sales Operations folders as well as applicable internet sites Perform on-going quality audits to ensure Central Reservation System and external databases (such as Expedia, DHISCO, DerbySoft, etc) contain the same content Administers Resort Service and Amenities fees on all relevant channels and audits for accuracy and revenue generation Carries out additions, changes or deletion of taxes and fees in Central System content and on all relevant channels Adjusts currency exchange rates weekly to allow associates to quote approximate costs to our international travelers Provides copies of content to each property biannually for accuracy validation and updates all property descriptions as needed Work closely on a regular basis with each property to ensure information is correct, up-to-date and the information assists Sales Associates in selling the specific property Collaborates with the Sales Operations on training and follow-up related to property information challenges As needed conducts focus groups with sales associates related to Central System content and best practices Serve as primary contact for property information updates and promote positive and professional customer service to OmniRez internal and external customers Primary Global Distribution Department contact for newly build hotels or new acquisition information Initiate new property and property switch processes with Global Distribution Systems, DHISCO and DerbySoft, Global Hotel Alliance, processing switch letters, completing all initial shells and trackers needed for hotel creation Deactivate property and process with Central Reservation System, Global Distribution Systems, DHISCO, DerbySoft, and all applicable internet sites Qualifications Demonstrated passion for the hotel and resort business Previous hotel (or related industry) or call center experience a plus Sound judgement and the ability to make reasonable decisions in the absence of direction Receptive to coaching from management, responds positively with willingness to make changes when desired Excellent analytical skills, including ability to adapt to highly complex changing work environment (ie. Technology and workflow) Excellent time management and record keeping skills Must possess demonstrated excellent communication skills (both oral and written) and interpersonal skills; listens to others Must take initiative and be fully engaged - must be a self-starter Ability to work independently with minimum supervision and with a team both efficiently and effectively as well as exercising judgement to meet deadlines Opera Central System knowledge preferred Global Distribution Systems, DHISCO and/or DerbySoft knowledge preferred Technical aptitude and ability to interface with several computer systems at one time Dynamic, enthusiastic, creative leader who is organized, thrives under pressure and is able to handle multiple projects and priorities while working under pressure, still maintaining high attention to detail, "can-do attitude" and the ability to maintain consistent accuracy; able to troubleshoot while still meeting or exceeding deadlines Must provide excellent customer service; possessing a friendly approachable demeanor and strong problem-solving skills Ability to identify problems as well as develop and present suggestion for improved business processes May require irregular hours and availability to work overtime as needed Minimum Qualifications: High School Diploma or GED required Computer proficiency to include Microsoft Office and Windows
It starts with you.
You bring the enthusiasm, passion and desire to delight each team member. Our restaurant teams take pride in collaborating and achieving more together because they understand that each individual is an important part of the recipe for success, and you will lead that team. Every one of our team members takes pride in the product, service and experience that they provide. And of course, we reward and recognize this performance on an ongoing basis. How do you Inspire Smiles through Delicious experiences?
It starts from the moment the guest walks in the door, making them feel warm, welcomed and refreshed. You then proceed to delight them by providing exceptional hospitality by treating them like a guest in your home. Attentive service is just the beginning. We're passionate about our food and providing an exceptional experience by serving, refreshing and delighting each and every guest. Candidates should exhibit the following behaviors:
A Shift Manager is responsible for running excellent shifts and assisting the General Manager and Assistant Manager(s) in running an Arby's ® restaurant. In order to insure that guests receive an outstanding dining experience. The Shift Manager must be able to guide Team Members, insure operating standards, and train and assist Team Members on all positions and tasks in the restaurant. A Shift Manager must be able to stand for up to 8 hours and lift 25 to 40 pounds. The position requires pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. A Shift Manager must be able to communicate through verbal and written means with employees, supervisors, guests, and vendors. The Shift Manager must also be able to reconcile cash, complete manual and computer-based paperwork and forms, and monitor and maintain quality, service, cleanliness, and safety standards.
Oct 05, 2018
It starts with you.
You bring the enthusiasm, passion and desire to delight each team member. Our restaurant teams take pride in collaborating and achieving more together because they understand that each individual is an important part of the recipe for success, and you will lead that team. Every one of our team members takes pride in the product, service and experience that they provide. And of course, we reward and recognize this performance on an ongoing basis. How do you Inspire Smiles through Delicious experiences?
It starts from the moment the guest walks in the door, making them feel warm, welcomed and refreshed. You then proceed to delight them by providing exceptional hospitality by treating them like a guest in your home. Attentive service is just the beginning. We're passionate about our food and providing an exceptional experience by serving, refreshing and delighting each and every guest. Candidates should exhibit the following behaviors:
A Shift Manager is responsible for running excellent shifts and assisting the General Manager and Assistant Manager(s) in running an Arby's ® restaurant. In order to insure that guests receive an outstanding dining experience. The Shift Manager must be able to guide Team Members, insure operating standards, and train and assist Team Members on all positions and tasks in the restaurant. A Shift Manager must be able to stand for up to 8 hours and lift 25 to 40 pounds. The position requires pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. A Shift Manager must be able to communicate through verbal and written means with employees, supervisors, guests, and vendors. The Shift Manager must also be able to reconcile cash, complete manual and computer-based paperwork and forms, and monitor and maintain quality, service, cleanliness, and safety standards.
It starts with you.
You bring the enthusiasm, passion and desire to delight each team member. Our restaurant teams take pride in collaborating and achieving more together because they understand that each individual is an important part of the recipe for success, and you will lead that team. Every one of our team members takes pride in the product, service and experience that they provide. And of course, we reward and recognize this performance on an ongoing basis. How do you Inspire Smiles through Delicious experiences?
It starts from the moment the guest walks in the door, making them feel warm, welcomed and refreshed. You then proceed to delight them by providing exceptional hospitality by treating them like a guest in your home. Attentive service is just the beginning. We're passionate about our food and providing an exceptional experience by serving, refreshing and delighting each and every guest. Candidates should exhibit the following behaviors:
A Shift Manager is responsible for running excellent shifts and assisting the General Manager and Assistant Manager(s) in running an Arby's ® restaurant. In order to insure that guests receive an outstanding dining experience. The Shift Manager must be able to guide Team Members, insure operating standards, and train and assist Team Members on all positions and tasks in the restaurant. A Shift Manager must be able to stand for up to 8 hours and lift 25 to 40 pounds. The position requires pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. A Shift Manager must be able to communicate through verbal and written means with employees, supervisors, guests, and vendors. The Shift Manager must also be able to reconcile cash, complete manual and computer-based paperwork and forms, and monitor and maintain quality, service, cleanliness, and safety standards.
Oct 05, 2018
It starts with you.
You bring the enthusiasm, passion and desire to delight each team member. Our restaurant teams take pride in collaborating and achieving more together because they understand that each individual is an important part of the recipe for success, and you will lead that team. Every one of our team members takes pride in the product, service and experience that they provide. And of course, we reward and recognize this performance on an ongoing basis. How do you Inspire Smiles through Delicious experiences?
It starts from the moment the guest walks in the door, making them feel warm, welcomed and refreshed. You then proceed to delight them by providing exceptional hospitality by treating them like a guest in your home. Attentive service is just the beginning. We're passionate about our food and providing an exceptional experience by serving, refreshing and delighting each and every guest. Candidates should exhibit the following behaviors:
A Shift Manager is responsible for running excellent shifts and assisting the General Manager and Assistant Manager(s) in running an Arby's ® restaurant. In order to insure that guests receive an outstanding dining experience. The Shift Manager must be able to guide Team Members, insure operating standards, and train and assist Team Members on all positions and tasks in the restaurant. A Shift Manager must be able to stand for up to 8 hours and lift 25 to 40 pounds. The position requires pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. A Shift Manager must be able to communicate through verbal and written means with employees, supervisors, guests, and vendors. The Shift Manager must also be able to reconcile cash, complete manual and computer-based paperwork and forms, and monitor and maintain quality, service, cleanliness, and safety standards.
It starts with you.
You bring the enthusiasm, passion and desire to delight each team member. Our restaurant teams take pride in collaborating and achieving more together because they understand that each individual is an important part of the recipe for success, and you will lead that team. Every one of our team members takes pride in the product, service and experience that they provide. And of course, we reward and recognize this performance on an ongoing basis. How do you Inspire Smiles through Delicious experiences?
It starts from the moment the guest walks in the door, making them feel warm, welcomed and refreshed. You then proceed to delight them by providing exceptional hospitality by treating them like a guest in your home. Attentive service is just the beginning. We're passionate about our food and providing an exceptional experience by serving, refreshing and delighting each and every guest. Candidates should exhibit the following behaviors:
A Shift Manager is responsible for running excellent shifts and assisting the General Manager and Assistant Manager(s) in running an Arby's ® restaurant. In order to insure that guests receive an outstanding dining experience. The Shift Manager must be able to guide Team Members, insure operating standards, and train and assist Team Members on all positions and tasks in the restaurant. A Shift Manager must be able to stand for up to 8 hours and lift 25 to 40 pounds. The position requires pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. A Shift Manager must be able to communicate through verbal and written means with employees, supervisors, guests, and vendors. The Shift Manager must also be able to reconcile cash, complete manual and computer-based paperwork and forms, and monitor and maintain quality, service, cleanliness, and safety standards.
Oct 05, 2018
It starts with you.
You bring the enthusiasm, passion and desire to delight each team member. Our restaurant teams take pride in collaborating and achieving more together because they understand that each individual is an important part of the recipe for success, and you will lead that team. Every one of our team members takes pride in the product, service and experience that they provide. And of course, we reward and recognize this performance on an ongoing basis. How do you Inspire Smiles through Delicious experiences?
It starts from the moment the guest walks in the door, making them feel warm, welcomed and refreshed. You then proceed to delight them by providing exceptional hospitality by treating them like a guest in your home. Attentive service is just the beginning. We're passionate about our food and providing an exceptional experience by serving, refreshing and delighting each and every guest. Candidates should exhibit the following behaviors:
A Shift Manager is responsible for running excellent shifts and assisting the General Manager and Assistant Manager(s) in running an Arby's ® restaurant. In order to insure that guests receive an outstanding dining experience. The Shift Manager must be able to guide Team Members, insure operating standards, and train and assist Team Members on all positions and tasks in the restaurant. A Shift Manager must be able to stand for up to 8 hours and lift 25 to 40 pounds. The position requires pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. A Shift Manager must be able to communicate through verbal and written means with employees, supervisors, guests, and vendors. The Shift Manager must also be able to reconcile cash, complete manual and computer-based paperwork and forms, and monitor and maintain quality, service, cleanliness, and safety standards.
It starts with you.
You bring the enthusiasm, passion and desire to delight each team member. Our restaurant teams take pride in collaborating and achieving more together because they understand that each individual is an important part of the recipe for success, and you will lead that team. Every one of our team members takes pride in the product, service and experience that they provide. And of course, we reward and recognize this performance on an ongoing basis. How do you Inspire Smiles through Delicious experiences?
It starts from the moment the guest walks in the door, making them feel warm, welcomed and refreshed. You then proceed to delight them by providing exceptional hospitality by treating them like a guest in your home. Attentive service is just the beginning. We're passionate about our food and providing an exceptional experience by serving, refreshing and delighting each and every guest. Candidates should exhibit the following behaviors:
Team Members work a variety of positions: accurately taking and collecting orders, suggestive selling, delivering orders to guests, preparing food, insuring product quality, and maintaining a clean and safe restaurant. Team Members must be able to stand for the duration of their shifts and be able to lift 25 to 40 pounds. The position requires the use of motion that entails pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. Team Members must listen to guests, coworkers, and supervisors, in person and over loud speakers and/or a headset. They must also read receipts, screens, manuals, and printed directions.
Oct 05, 2018
It starts with you.
You bring the enthusiasm, passion and desire to delight each team member. Our restaurant teams take pride in collaborating and achieving more together because they understand that each individual is an important part of the recipe for success, and you will lead that team. Every one of our team members takes pride in the product, service and experience that they provide. And of course, we reward and recognize this performance on an ongoing basis. How do you Inspire Smiles through Delicious experiences?
It starts from the moment the guest walks in the door, making them feel warm, welcomed and refreshed. You then proceed to delight them by providing exceptional hospitality by treating them like a guest in your home. Attentive service is just the beginning. We're passionate about our food and providing an exceptional experience by serving, refreshing and delighting each and every guest. Candidates should exhibit the following behaviors:
Team Members work a variety of positions: accurately taking and collecting orders, suggestive selling, delivering orders to guests, preparing food, insuring product quality, and maintaining a clean and safe restaurant. Team Members must be able to stand for the duration of their shifts and be able to lift 25 to 40 pounds. The position requires the use of motion that entails pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. Team Members must listen to guests, coworkers, and supervisors, in person and over loud speakers and/or a headset. They must also read receipts, screens, manuals, and printed directions.
It starts with you.
You bring the enthusiasm, passion and desire to delight each team member. Our restaurant teams take pride in collaborating and achieving more together because they understand that each individual is an important part of the recipe for success, and you will lead that team. Every one of our team members takes pride in the product, service and experience that they provide. And of course, we reward and recognize this performance on an ongoing basis. How do you Inspire Smiles through Delicious experiences?
It starts from the moment the guest walks in the door, making them feel warm, welcomed and refreshed. You then proceed to delight them by providing exceptional hospitality by treating them like a guest in your home. Attentive service is just the beginning. We're passionate about our food and providing an exceptional experience by serving, refreshing and delighting each and every guest. Candidates should exhibit the following behaviors:
Team Members work a variety of positions: accurately taking and collecting orders, suggestive selling, delivering orders to guests, preparing food, insuring product quality, and maintaining a clean and safe restaurant. Team Members must be able to stand for the duration of their shifts and be able to lift 25 to 40 pounds. The position requires the use of motion that entails pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. Team Members must listen to guests, coworkers, and supervisors, in person and over loud speakers and/or a headset. They must also read receipts, screens, manuals, and printed directions.
Oct 05, 2018
It starts with you.
You bring the enthusiasm, passion and desire to delight each team member. Our restaurant teams take pride in collaborating and achieving more together because they understand that each individual is an important part of the recipe for success, and you will lead that team. Every one of our team members takes pride in the product, service and experience that they provide. And of course, we reward and recognize this performance on an ongoing basis. How do you Inspire Smiles through Delicious experiences?
It starts from the moment the guest walks in the door, making them feel warm, welcomed and refreshed. You then proceed to delight them by providing exceptional hospitality by treating them like a guest in your home. Attentive service is just the beginning. We're passionate about our food and providing an exceptional experience by serving, refreshing and delighting each and every guest. Candidates should exhibit the following behaviors:
Team Members work a variety of positions: accurately taking and collecting orders, suggestive selling, delivering orders to guests, preparing food, insuring product quality, and maintaining a clean and safe restaurant. Team Members must be able to stand for the duration of their shifts and be able to lift 25 to 40 pounds. The position requires the use of motion that entails pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. Team Members must listen to guests, coworkers, and supervisors, in person and over loud speakers and/or a headset. They must also read receipts, screens, manuals, and printed directions.
It starts with you.
You bring the enthusiasm, passion and desire to delight each team member. Our restaurant teams take pride in collaborating and achieving more together because they understand that each individual is an important part of the recipe for success, and you will lead that team. Every one of our team members takes pride in the product, service and experience that they provide. And of course, we reward and recognize this performance on an ongoing basis. How do you Inspire Smiles through Delicious experiences?
It starts from the moment the guest walks in the door, making them feel warm, welcomed and refreshed. You then proceed to delight them by providing exceptional hospitality by treating them like a guest in your home. Attentive service is just the beginning. We're passionate about our food and providing an exceptional experience by serving, refreshing and delighting each and every guest. Candidates should exhibit the following behaviors:
Team Members work a variety of positions: accurately taking and collecting orders, suggestive selling, delivering orders to guests, preparing food, insuring product quality, and maintaining a clean and safe restaurant. Team Members must be able to stand for the duration of their shifts and be able to lift 25 to 40 pounds. The position requires the use of motion that entails pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. Team Members must listen to guests, coworkers, and supervisors, in person and over loud speakers and/or a headset. They must also read receipts, screens, manuals, and printed directions.
Oct 05, 2018
It starts with you.
You bring the enthusiasm, passion and desire to delight each team member. Our restaurant teams take pride in collaborating and achieving more together because they understand that each individual is an important part of the recipe for success, and you will lead that team. Every one of our team members takes pride in the product, service and experience that they provide. And of course, we reward and recognize this performance on an ongoing basis. How do you Inspire Smiles through Delicious experiences?
It starts from the moment the guest walks in the door, making them feel warm, welcomed and refreshed. You then proceed to delight them by providing exceptional hospitality by treating them like a guest in your home. Attentive service is just the beginning. We're passionate about our food and providing an exceptional experience by serving, refreshing and delighting each and every guest. Candidates should exhibit the following behaviors:
Team Members work a variety of positions: accurately taking and collecting orders, suggestive selling, delivering orders to guests, preparing food, insuring product quality, and maintaining a clean and safe restaurant. Team Members must be able to stand for the duration of their shifts and be able to lift 25 to 40 pounds. The position requires the use of motion that entails pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. Team Members must listen to guests, coworkers, and supervisors, in person and over loud speakers and/or a headset. They must also read receipts, screens, manuals, and printed directions.
It starts with you.
You bring the enthusiasm, passion and desire to delight each team member. Our restaurant teams take pride in collaborating and achieving more together because they understand that each individual is an important part of the recipe for success, and you will lead that team. Every one of our team members takes pride in the product, service and experience that they provide. And of course, we reward and recognize this performance on an ongoing basis. How do you Inspire Smiles through Delicious experiences?
It starts from the moment the guest walks in the door, making them feel warm, welcomed and refreshed. You then proceed to delight them by providing exceptional hospitality by treating them like a guest in your home. Attentive service is just the beginning. We're passionate about our food and providing an exceptional experience by serving, refreshing and delighting each and every guest. Candidates should exhibit the following behaviors:
Team Members work a variety of positions: accurately taking and collecting orders, suggestive selling, delivering orders to guests, preparing food, insuring product quality, and maintaining a clean and safe restaurant. Team Members must be able to stand for the duration of their shifts and be able to lift 25 to 40 pounds. The position requires the use of motion that entails pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. Team Members must listen to guests, coworkers, and supervisors, in person and over loud speakers and/or a headset. They must also read receipts, screens, manuals, and printed directions.
Oct 05, 2018
It starts with you.
You bring the enthusiasm, passion and desire to delight each team member. Our restaurant teams take pride in collaborating and achieving more together because they understand that each individual is an important part of the recipe for success, and you will lead that team. Every one of our team members takes pride in the product, service and experience that they provide. And of course, we reward and recognize this performance on an ongoing basis. How do you Inspire Smiles through Delicious experiences?
It starts from the moment the guest walks in the door, making them feel warm, welcomed and refreshed. You then proceed to delight them by providing exceptional hospitality by treating them like a guest in your home. Attentive service is just the beginning. We're passionate about our food and providing an exceptional experience by serving, refreshing and delighting each and every guest. Candidates should exhibit the following behaviors:
Team Members work a variety of positions: accurately taking and collecting orders, suggestive selling, delivering orders to guests, preparing food, insuring product quality, and maintaining a clean and safe restaurant. Team Members must be able to stand for the duration of their shifts and be able to lift 25 to 40 pounds. The position requires the use of motion that entails pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. Team Members must listen to guests, coworkers, and supervisors, in person and over loud speakers and/or a headset. They must also read receipts, screens, manuals, and printed directions.
It starts with you.
You bring the enthusiasm, passion and desire to delight each team member. Our restaurant teams take pride in collaborating and achieving more together because they understand that each individual is an important part of the recipe for success, and you will lead that team. Every one of our team members takes pride in the product, service and experience that they provide. And of course, we reward and recognize this performance on an ongoing basis. How do you Inspire Smiles through Delicious experiences?
It starts from the moment the guest walks in the door, making them feel warm, welcomed and refreshed. You then proceed to delight them by providing exceptional hospitality by treating them like a guest in your home. Attentive service is just the beginning. We're passionate about our food and providing an exceptional experience by serving, refreshing and delighting each and every guest. Candidates should exhibit the following behaviors:
Team Members work a variety of positions: accurately taking and collecting orders, suggestive selling, delivering orders to guests, preparing food, insuring product quality, and maintaining a clean and safe restaurant. Team Members must be able to stand for the duration of their shifts and be able to lift 25 to 40 pounds. The position requires the use of motion that entails pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. Team Members must listen to guests, coworkers, and supervisors, in person and over loud speakers and/or a headset. They must also read receipts, screens, manuals, and printed directions.
Oct 05, 2018
It starts with you.
You bring the enthusiasm, passion and desire to delight each team member. Our restaurant teams take pride in collaborating and achieving more together because they understand that each individual is an important part of the recipe for success, and you will lead that team. Every one of our team members takes pride in the product, service and experience that they provide. And of course, we reward and recognize this performance on an ongoing basis. How do you Inspire Smiles through Delicious experiences?
It starts from the moment the guest walks in the door, making them feel warm, welcomed and refreshed. You then proceed to delight them by providing exceptional hospitality by treating them like a guest in your home. Attentive service is just the beginning. We're passionate about our food and providing an exceptional experience by serving, refreshing and delighting each and every guest. Candidates should exhibit the following behaviors:
Team Members work a variety of positions: accurately taking and collecting orders, suggestive selling, delivering orders to guests, preparing food, insuring product quality, and maintaining a clean and safe restaurant. Team Members must be able to stand for the duration of their shifts and be able to lift 25 to 40 pounds. The position requires the use of motion that entails pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. Team Members must listen to guests, coworkers, and supervisors, in person and over loud speakers and/or a headset. They must also read receipts, screens, manuals, and printed directions.
It starts with you.
You bring the enthusiasm, passion and desire to delight each team member. Our restaurant teams take pride in collaborating and achieving more together because they understand that each individual is an important part of the recipe for success, and you will lead that team. Every one of our team members takes pride in the product, service and experience that they provide. And of course, we reward and recognize this performance on an ongoing basis. How do you Inspire Smiles through Delicious experiences?
It starts from the moment the guest walks in the door, making them feel warm, welcomed and refreshed. You then proceed to delight them by providing exceptional hospitality by treating them like a guest in your home. Attentive service is just the beginning. We're passionate about our food and providing an exceptional experience by serving, refreshing and delighting each and every guest. Candidates should exhibit the following behaviors:
Team Members work a variety of positions: accurately taking and collecting orders, suggestive selling, delivering orders to guests, preparing food, insuring product quality, and maintaining a clean and safe restaurant. Team Members must be able to stand for the duration of their shifts and be able to lift 25 to 40 pounds. The position requires the use of motion that entails pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. Team Members must listen to guests, coworkers, and supervisors, in person and over loud speakers and/or a headset. They must also read receipts, screens, manuals, and printed directions.
Oct 05, 2018
It starts with you.
You bring the enthusiasm, passion and desire to delight each team member. Our restaurant teams take pride in collaborating and achieving more together because they understand that each individual is an important part of the recipe for success, and you will lead that team. Every one of our team members takes pride in the product, service and experience that they provide. And of course, we reward and recognize this performance on an ongoing basis. How do you Inspire Smiles through Delicious experiences?
It starts from the moment the guest walks in the door, making them feel warm, welcomed and refreshed. You then proceed to delight them by providing exceptional hospitality by treating them like a guest in your home. Attentive service is just the beginning. We're passionate about our food and providing an exceptional experience by serving, refreshing and delighting each and every guest. Candidates should exhibit the following behaviors:
Team Members work a variety of positions: accurately taking and collecting orders, suggestive selling, delivering orders to guests, preparing food, insuring product quality, and maintaining a clean and safe restaurant. Team Members must be able to stand for the duration of their shifts and be able to lift 25 to 40 pounds. The position requires the use of motion that entails pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. Team Members must listen to guests, coworkers, and supervisors, in person and over loud speakers and/or a headset. They must also read receipts, screens, manuals, and printed directions.
It starts with you.
You bring the enthusiasm, passion and desire to delight each team member. Our restaurant teams take pride in collaborating and achieving more together because they understand that each individual is an important part of the recipe for success, and you will lead that team. Every one of our team members takes pride in the product, service and experience that they provide. And of course, we reward and recognize this performance on an ongoing basis. How do you Inspire Smiles through Delicious experiences?
It starts from the moment the guest walks in the door, making them feel warm, welcomed and refreshed. You then proceed to delight them by providing exceptional hospitality by treating them like a guest in your home. Attentive service is just the beginning. We're passionate about our food and providing an exceptional experience by serving, refreshing and delighting each and every guest. Candidates should exhibit the following behaviors:
Team Members work a variety of positions: accurately taking and collecting orders, suggestive selling, delivering orders to guests, preparing food, insuring product quality, and maintaining a clean and safe restaurant. Team Members must be able to stand for the duration of their shifts and be able to lift 25 to 40 pounds. The position requires the use of motion that entails pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. Team Members must listen to guests, coworkers, and supervisors, in person and over loud speakers and/or a headset. They must also read receipts, screens, manuals, and printed directions.
Oct 05, 2018
It starts with you.
You bring the enthusiasm, passion and desire to delight each team member. Our restaurant teams take pride in collaborating and achieving more together because they understand that each individual is an important part of the recipe for success, and you will lead that team. Every one of our team members takes pride in the product, service and experience that they provide. And of course, we reward and recognize this performance on an ongoing basis. How do you Inspire Smiles through Delicious experiences?
It starts from the moment the guest walks in the door, making them feel warm, welcomed and refreshed. You then proceed to delight them by providing exceptional hospitality by treating them like a guest in your home. Attentive service is just the beginning. We're passionate about our food and providing an exceptional experience by serving, refreshing and delighting each and every guest. Candidates should exhibit the following behaviors:
Team Members work a variety of positions: accurately taking and collecting orders, suggestive selling, delivering orders to guests, preparing food, insuring product quality, and maintaining a clean and safe restaurant. Team Members must be able to stand for the duration of their shifts and be able to lift 25 to 40 pounds. The position requires the use of motion that entails pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. Team Members must listen to guests, coworkers, and supervisors, in person and over loud speakers and/or a headset. They must also read receipts, screens, manuals, and printed directions.
It starts with you.
You bring the enthusiasm, passion and desire to delight each guest. Our restaurant teams take pride in collaborating and achieving more together because they understand that each individual is an important part of the recipe for success. Every one of our team members takes pride in the product, service and experience that they provide. And of course, we reward and recognize this performance on an ongoing basis. How do you Inspire Smiles through Delicious experiences?
It starts from the moment the guest walks in the door, making them feel warm, welcomed and refreshed. You then proceed to delight them by providing exceptional hospitality by treating them like a guest in your home. Attentive service is just the beginning. We're passionate about our food and providing an exceptional experience by serving, refreshing and delighting each and every guest. Candidates should exhibit the following behaviors:
The Assistant Manager is second in command of an Arby's ® restaurant and is responsible for assisting the General Manager (GM) in managing the overall operations of the unit. Responsibilities include staffing, training, record keeping, guest service, product quality, cleanliness, safety, regulatory compliance and adequate performance on all financial and operational measures. Assistant Managers typically work 10-hour shifts, standing most of the time. The position requires the ability to lift 25 to 40 pounds and the use of motion that entails pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. An Assistant Manager must be able to communicate effectively and professionally through verbal and written means with employees, supervisors, guests, and vendors. The Assistant Manager must also be able to accurately complete manual and computer-based bookkeeping, paperwork, and other record keeping; and monitor and maintain quality, service, cleanliness, and safety standards.
Oct 05, 2018
It starts with you.
You bring the enthusiasm, passion and desire to delight each guest. Our restaurant teams take pride in collaborating and achieving more together because they understand that each individual is an important part of the recipe for success. Every one of our team members takes pride in the product, service and experience that they provide. And of course, we reward and recognize this performance on an ongoing basis. How do you Inspire Smiles through Delicious experiences?
It starts from the moment the guest walks in the door, making them feel warm, welcomed and refreshed. You then proceed to delight them by providing exceptional hospitality by treating them like a guest in your home. Attentive service is just the beginning. We're passionate about our food and providing an exceptional experience by serving, refreshing and delighting each and every guest. Candidates should exhibit the following behaviors:
The Assistant Manager is second in command of an Arby's ® restaurant and is responsible for assisting the General Manager (GM) in managing the overall operations of the unit. Responsibilities include staffing, training, record keeping, guest service, product quality, cleanliness, safety, regulatory compliance and adequate performance on all financial and operational measures. Assistant Managers typically work 10-hour shifts, standing most of the time. The position requires the ability to lift 25 to 40 pounds and the use of motion that entails pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. An Assistant Manager must be able to communicate effectively and professionally through verbal and written means with employees, supervisors, guests, and vendors. The Assistant Manager must also be able to accurately complete manual and computer-based bookkeeping, paperwork, and other record keeping; and monitor and maintain quality, service, cleanliness, and safety standards.
It starts with you.
You bring the enthusiasm, passion and desire to delight each guest. Our restaurant teams take pride in collaborating and achieving more together because they understand that each individual is an important part of the recipe for success. Every one of our team members takes pride in the product, service and experience that they provide. And of course, we reward and recognize this performance on an ongoing basis. How do you Inspire Smiles through Delicious experiences?
It starts from the moment the guest walks in the door, making them feel warm, welcomed and refreshed. You then proceed to delight them by providing exceptional hospitality by treating them like a guest in your home. Attentive service is just the beginning. We're passionate about our food and providing an exceptional experience by serving, refreshing and delighting each and every guest. Candidates should exhibit the following behaviors:
The Assistant Manager is second in command of an Arby's ® restaurant and is responsible for assisting the General Manager (GM) in managing the overall operations of the unit. Responsibilities include staffing, training, record keeping, guest service, product quality, cleanliness, safety, regulatory compliance and adequate performance on all financial and operational measures. Assistant Managers typically work 10-hour shifts, standing most of the time. The position requires the ability to lift 25 to 40 pounds and the use of motion that entails pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. An Assistant Manager must be able to communicate effectively and professionally through verbal and written means with employees, supervisors, guests, and vendors. The Assistant Manager must also be able to accurately complete manual and computer-based bookkeeping, paperwork, and other record keeping; and monitor and maintain quality, service, cleanliness, and safety standards.
Oct 05, 2018
It starts with you.
You bring the enthusiasm, passion and desire to delight each guest. Our restaurant teams take pride in collaborating and achieving more together because they understand that each individual is an important part of the recipe for success. Every one of our team members takes pride in the product, service and experience that they provide. And of course, we reward and recognize this performance on an ongoing basis. How do you Inspire Smiles through Delicious experiences?
It starts from the moment the guest walks in the door, making them feel warm, welcomed and refreshed. You then proceed to delight them by providing exceptional hospitality by treating them like a guest in your home. Attentive service is just the beginning. We're passionate about our food and providing an exceptional experience by serving, refreshing and delighting each and every guest. Candidates should exhibit the following behaviors:
The Assistant Manager is second in command of an Arby's ® restaurant and is responsible for assisting the General Manager (GM) in managing the overall operations of the unit. Responsibilities include staffing, training, record keeping, guest service, product quality, cleanliness, safety, regulatory compliance and adequate performance on all financial and operational measures. Assistant Managers typically work 10-hour shifts, standing most of the time. The position requires the ability to lift 25 to 40 pounds and the use of motion that entails pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. An Assistant Manager must be able to communicate effectively and professionally through verbal and written means with employees, supervisors, guests, and vendors. The Assistant Manager must also be able to accurately complete manual and computer-based bookkeeping, paperwork, and other record keeping; and monitor and maintain quality, service, cleanliness, and safety standards.
It starts with you.
You bring the enthusiasm, passion and desire to delight each guest. Our restaurant teams take pride in collaborating and achieving more together because they understand that each individual is an important part of the recipe for success. Every one of our team members takes pride in the product, service and experience that they provide. And of course, we reward and recognize this performance on an ongoing basis. How do you Inspire Smiles through Delicious experiences?
It starts from the moment the guest walks in the door, making them feel warm, welcomed and refreshed. You then proceed to delight them by providing exceptional hospitality by treating them like a guest in your home. Attentive service is just the beginning. We're passionate about our food and providing an exceptional experience by serving, refreshing and delighting each and every guest. Candidates should exhibit the following behaviors:
The Assistant Manager is second in command of an Arby's ® restaurant and is responsible for assisting the General Manager (GM) in managing the overall operations of the unit. Responsibilities include staffing, training, record keeping, guest service, product quality, cleanliness, safety, regulatory compliance and adequate performance on all financial and operational measures. Assistant Managers typically work 10-hour shifts, standing most of the time. The position requires the ability to lift 25 to 40 pounds and the use of motion that entails pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. An Assistant Manager must be able to communicate effectively and professionally through verbal and written means with employees, supervisors, guests, and vendors. The Assistant Manager must also be able to accurately complete manual and computer-based bookkeeping, paperwork, and other record keeping; and monitor and maintain quality, service, cleanliness, and safety standards.
Oct 05, 2018
It starts with you.
You bring the enthusiasm, passion and desire to delight each guest. Our restaurant teams take pride in collaborating and achieving more together because they understand that each individual is an important part of the recipe for success. Every one of our team members takes pride in the product, service and experience that they provide. And of course, we reward and recognize this performance on an ongoing basis. How do you Inspire Smiles through Delicious experiences?
It starts from the moment the guest walks in the door, making them feel warm, welcomed and refreshed. You then proceed to delight them by providing exceptional hospitality by treating them like a guest in your home. Attentive service is just the beginning. We're passionate about our food and providing an exceptional experience by serving, refreshing and delighting each and every guest. Candidates should exhibit the following behaviors:
The Assistant Manager is second in command of an Arby's ® restaurant and is responsible for assisting the General Manager (GM) in managing the overall operations of the unit. Responsibilities include staffing, training, record keeping, guest service, product quality, cleanliness, safety, regulatory compliance and adequate performance on all financial and operational measures. Assistant Managers typically work 10-hour shifts, standing most of the time. The position requires the ability to lift 25 to 40 pounds and the use of motion that entails pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. An Assistant Manager must be able to communicate effectively and professionally through verbal and written means with employees, supervisors, guests, and vendors. The Assistant Manager must also be able to accurately complete manual and computer-based bookkeeping, paperwork, and other record keeping; and monitor and maintain quality, service, cleanliness, and safety standards.
It starts with you.
You bring the enthusiasm, passion and desire to delight each team member. Our restaurant teams take pride in collaborating and achieving more together because they understand that each individual is an important part of the recipe for success, and you will lead that team. Every one of our team members takes pride in the product, service and experience that they provide. And of course, we reward and recognize this performance on an ongoing basis. How do you Inspire Smiles through Delicious experiences?
It starts from the moment the guest walks in the door, making them feel warm, welcomed and refreshed. You then proceed to delight them by providing exceptional hospitality by treating them like a guest in your home. Attentive service is just the beginning. We're passionate about our food and providing an exceptional experience by serving, refreshing and delighting each and every guest. Candidates should exhibit the following behaviors:
A Shift Manager is responsible for running excellent shifts and assisting the General Manager and Assistant Manager(s) in running an Arby's ® restaurant. In order to insure that guests receive an outstanding dining experience. The Shift Manager must be able to guide Team Members, insure operating standards, and train and assist Team Members on all positions and tasks in the restaurant. A Shift Manager must be able to stand for up to 8 hours and lift 25 to 40 pounds. The position requires pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. A Shift Manager must be able to communicate through verbal and written means with employees, supervisors, guests, and vendors. The Shift Manager must also be able to reconcile cash, complete manual and computer-based paperwork and forms, and monitor and maintain quality, service, cleanliness, and safety standards.
Oct 05, 2018
It starts with you.
You bring the enthusiasm, passion and desire to delight each team member. Our restaurant teams take pride in collaborating and achieving more together because they understand that each individual is an important part of the recipe for success, and you will lead that team. Every one of our team members takes pride in the product, service and experience that they provide. And of course, we reward and recognize this performance on an ongoing basis. How do you Inspire Smiles through Delicious experiences?
It starts from the moment the guest walks in the door, making them feel warm, welcomed and refreshed. You then proceed to delight them by providing exceptional hospitality by treating them like a guest in your home. Attentive service is just the beginning. We're passionate about our food and providing an exceptional experience by serving, refreshing and delighting each and every guest. Candidates should exhibit the following behaviors:
A Shift Manager is responsible for running excellent shifts and assisting the General Manager and Assistant Manager(s) in running an Arby's ® restaurant. In order to insure that guests receive an outstanding dining experience. The Shift Manager must be able to guide Team Members, insure operating standards, and train and assist Team Members on all positions and tasks in the restaurant. A Shift Manager must be able to stand for up to 8 hours and lift 25 to 40 pounds. The position requires pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. A Shift Manager must be able to communicate through verbal and written means with employees, supervisors, guests, and vendors. The Shift Manager must also be able to reconcile cash, complete manual and computer-based paperwork and forms, and monitor and maintain quality, service, cleanliness, and safety standards.
It starts with you.
You bring the enthusiasm, passion and desire to delight each team member. Our restaurant teams take pride in collaborating and achieving more together because they understand that each individual is an important part of the recipe for success, and you will lead that team. Every one of our team members takes pride in the product, service and experience that they provide. And of course, we reward and recognize this performance on an ongoing basis. How do you Inspire Smiles through Delicious experiences?
It starts from the moment the guest walks in the door, making them feel warm, welcomed and refreshed. You then proceed to delight them by providing exceptional hospitality by treating them like a guest in your home. Attentive service is just the beginning. We're passionate about our food and providing an exceptional experience by serving, refreshing and delighting each and every guest. Candidates should exhibit the following behaviors:
A Shift Manager is responsible for running excellent shifts and assisting the General Manager and Assistant Manager(s) in running an Arby's ® restaurant. In order to insure that guests receive an outstanding dining experience. The Shift Manager must be able to guide Team Members, insure operating standards, and train and assist Team Members on all positions and tasks in the restaurant. A Shift Manager must be able to stand for up to 8 hours and lift 25 to 40 pounds. The position requires pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. A Shift Manager must be able to communicate through verbal and written means with employees, supervisors, guests, and vendors. The Shift Manager must also be able to reconcile cash, complete manual and computer-based paperwork and forms, and monitor and maintain quality, service, cleanliness, and safety standards.
Oct 05, 2018
It starts with you.
You bring the enthusiasm, passion and desire to delight each team member. Our restaurant teams take pride in collaborating and achieving more together because they understand that each individual is an important part of the recipe for success, and you will lead that team. Every one of our team members takes pride in the product, service and experience that they provide. And of course, we reward and recognize this performance on an ongoing basis. How do you Inspire Smiles through Delicious experiences?
It starts from the moment the guest walks in the door, making them feel warm, welcomed and refreshed. You then proceed to delight them by providing exceptional hospitality by treating them like a guest in your home. Attentive service is just the beginning. We're passionate about our food and providing an exceptional experience by serving, refreshing and delighting each and every guest. Candidates should exhibit the following behaviors:
A Shift Manager is responsible for running excellent shifts and assisting the General Manager and Assistant Manager(s) in running an Arby's ® restaurant. In order to insure that guests receive an outstanding dining experience. The Shift Manager must be able to guide Team Members, insure operating standards, and train and assist Team Members on all positions and tasks in the restaurant. A Shift Manager must be able to stand for up to 8 hours and lift 25 to 40 pounds. The position requires pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. A Shift Manager must be able to communicate through verbal and written means with employees, supervisors, guests, and vendors. The Shift Manager must also be able to reconcile cash, complete manual and computer-based paperwork and forms, and monitor and maintain quality, service, cleanliness, and safety standards.
