Omni Hotels Austin, TX, USA
Feb 17, 2018
Location Barton Creek Country Club's success is due to its dedicated, intelligent and self-motivated family of associates who work together to deliver personalized service to the club's members and maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged, then this is the place for you. Barton Creek Country Club associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Barton Creek Country Club may be your perfect match. Job Description R esponsible for ensuring proper training and supervision of all restaurant staff, delivering prompt, courteous service in a manner that complies with Omni Barton Creek Country Club Food and Beverage standards. Responsibilities Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the Resort. Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working. Monitor dining rooms for seating availability, service, safety, cleanliness and well being of restaurant guests. Must maintain full familiarity with menus and knowledge of beverage offerings. Ensure all staff has completed side work checklists for dining room. Spot check liquor pars and order daily supplies. Monitor food and liquor requisitions and food waste. Check bar controls, shot glass use, red lining, and bottles totally empty daily. Hold pre-shift meetings, and ensure department training requirements are met monthly. Follow up on established training steps. Handle guest comments and complaints and ensure member and guest satisfaction. Communicate with guests and receive feedback. Stay on the floor during peak hours. Observe, teach and correct staff's service in a professional manner. Examine food preparation and beverage presentation. Assist manager in scheduling, and forecasting both weekly and monthly. Participate in interviewing/recruiting as needed. Assist in monthly MOS audits. Prepare maintenance requests and follow-up. Maintain knowledge of the resort property and events. Participate in department meetings and other required company training. Perform any other duties as assigned by the restaurant management. Qualifications 1 year of experience in Food and Beverage supervision or management role preferred. Must have and maintain Texas Food Handlers and TABC certifications. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone. Must be able to work in a fast paced environment and multi task. Prior serving and cash handling experience preferred. Must be able to work flexible shifts including nights, weekends, and holidays. Must have the ability to manage deadlines. Understanding of Food and Beverage financials including cost and par controls is preferred. Must have a strong attention to detail as well as strong customer service skills. Must know emergency procedures and work to prevent accidents. Must be able to stand and walk for an extended period of time or for an entire shift. Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.