City of Asheville Asheville, NC, USA
Oct 17, 2017
Job Summary The purpose of this position is to perform intermediate technical work analyzing, expediting and processing a variety of information and data relating to the approval and issuance of construction related permits at the City of Asheville's Permit Application Center. Work Schedule: Monday - Friday, 8:30 AM - 5:30 PM (40 hours per week) THIS POSITION IS OPEN UNTIL FILLED. WE WILL BEGIN REVIEWING APPLICATIONS ON OCTOBER 30, 2017. Essential Duties & Responsibilities Assists customers both in person and on the telephone by answering technical questions related to the permit process, contractor licensing, fees and other requirements. Processes permit applications in consultation with applicants and other individuals and sources. Gathers information on property identification (addresses and ownership) in the processing of building, electrical, mechanical, plumbing and other permits using location books, maps and data on the computer. Searches location and criteria of properties using GIS. Enter planning applications information into permitting software system. Reviews permits to verify completeness and coordinate permit data and approvals with other divisions, departments and agencies; insures that all permits are issued to satisfy departmental requirements, local and state laws; and, processes plans for submission to other divisions for approval. Coordinates and processes special approval processes such as certificates of compliance/occupancy, temporary utilities, temporary occupancy and ABC permits. Schedules inspections. Issues permanent Certificates of Compliance. Stores and disposes of permits, plans and related files in accordance with the State Records and Retention Schedule. Assists the Plans Reviewers with plan intake. Supplemental Functions: Performs other similar duties as required. Education and Experience Required Education/Experience: Associate degree or two-year technical college, with some customer service and permitting experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. Required Licensing and Certifications: None required but Notary Public a plus. Knowledge, Skills & Abilities Knowledge: Advanced knowledge of procedures and practices to analyze and resolve unusual or difficult problems. Skills: Ability to read and understand basic workplace data, such as simple forms, tables, graphs, schedules, etc. Ability to conduct research of existing, internal policies and procedures Ability to compile data into a formal report or recommendation shared with others and often verbally presented. Ability to think creatively in all areas for the purpose of increasing efficiency and effectiveness. Ability to communicate effectively in spoken and written form. Ability to research program documents and narrative materials, and develop reports from information gathered. Ability to analyze situations to pinpoint problems and assist with solving problems or identifying sources of obstacles. Ability to develop and maintain effective working relationships as required by work assignments. Ability to work independently with limited supervision. Ability to analyze and interpret policy and procedural guidelines and to apply this understanding to tasks. Ability to bring resources together to resolve a problem or provide a solution.