5 Business Services jobs

Salary: $13/hr A local established family owned company that has served the community for more than 20 years is looking for a detailed, organized and fast paced customer service representative to support their growing office. This position is currently only temporary, however, there is opportunity for long term employment. If you are looking to join a culture that is family orientated and passionate about their staff as well as their customers, this job could be for you! Job duties included but are not limited to: Receive telephone and written orders and relay requests to the appropriate departments. Compile statistics and report on work progress. Use a computer for inputting detailed data. Receive callers at establishment; determine nature of business, and direct callers to destination. Take messages. Receive and process courier deliveries. Possess excellent communication and grammar skills as well as a pleasant speaking voice. Qualified candidates will have experience: Entering, reviewing, and processing detailed paperwork Providing support to a busy office staff with various departments Qualified candidates must pass a drug screening and background check Schedule is Monday through Friday 8am to 5pm and 1 Saturday every 6 weeks . $13/hr . Health insurance, retirement plan and vacation included if you join the team permanently. Express Office: Asheville 1979 Hendersonville Road Suite B Asheville, NC 28803

Salary: $13/hr Our client is a multi-service real estate and property management firm operating in several states. Their property portfolio is growing, and so is their need for customer service support. Daily Duties: Coordinate confidential and time sensitive communications between home owners, potential renters, property developers and company representatives. Composition of correspondence, preparation of mass mailings using MS Word and Outlook mail merge functions Tracking of budget expenses in Excel Taking minutes at meetings Telephone follow-up and special reports as required. Update existing customer information Process work order, forms and applications Qualifications and Experience: Candidates must have strong customer service skills Have phone sales skills, and be a great first impression maker. 6 months-1year pervious customer service experience Basic knowledge of Microsoft Word, Outlook and Excel Typing speed 40-50 WPM You will be the first point of contact for customers and potential customers. Superior organization skills and people skills are essential. Clientele can be demanding, and may not have a clear of your responsibilities and the pressures of the job. You will need to prioritize tasks, set clear expectations, and deliver on deadlines. Full time Monday through Friday 8am-5pm opportunity for an outgoing and highly skilled administrative candidate. $13/hr. Long-term company benefits include dental insurance coverage (eligible after 90 days of employment), paid holidays, paid sick leave, paid annual leave (eligible after 6 months) and 401K. Express Office: Asheville 1979 Hendersonville Road Suite B Asheville, NC 28803

OCEANX IS CURRENTLY HIRING FOR OUR IN-HOUSE CUSTOMER CARE REPRESENTATIVE POSITION! FULL-TIME POSITIONS AVAILABLE AT OUR LOCAL FACILITY IN ARDEN, NC (NEAR ASHEVILLE, NC). Who is OceanX: OceanX is a technology platform company in the growing space of physical membership. Based in Silicon Beach with a local facility in Arden, North Carolina, we provide Direct to Consumer focused systems, fulfillment and customer experience management for great brands who want to offer a subscription model. Unsurpassed transparency, hyper-focus on the customer and deep subscription management experience set us apart. Culture More than just great employees, we want to hire great people. We are going to be spending a LOT of time together, so we want you to know our expectations up front: Smart, quick learner - we have lots of things we do and don't slow down too often Gets things done - efficient and organized We're a team - so everybody does the dishes, no lone rangers here Job Summary (Primary Function) Under the direct supervision of the Supervisor, answers inbound customer service contacts via phone, email or live chat. Employees must respond to requests in a courteous, helpful, and efficient manner. They must effectively attempt to save cancelling customers while fostering optimal customer relations. An enthusiastic and outgoing personality is essential for success in the position. Job Responsibilities (Essential Functions) 1. Answers incoming telephone calls, inbound emails and live chats for specified product line(s). 2. Addresses customer issues and provides effective problem resolution. 3. Maintains customer retention percentages for various product lines by "saving" the sale. 4. Accurately and reliably provides timely information to customer regarding general inquiries, billing, product information, cancellations, instructions, and recommendations. 5. Accurately and reliably processes customer order / changes (to include re-orders and replacements) according to established departmental policies and procedures. 6. Obtains and documents management approvals to process non-routine customer transactions. 7. Accurately and reliably provides timely feedback to Supervisor regarding service failure or customer concerns that were not resolved. 8. Reviews product material to gain familiarity with assigned product line, pricing, delivery schedules, promotional offerings, and other pertinent product information. 9. Enters appropriate transaction/disposition code for each call. 10. Uses company or client-specific Order Entry/Fulfillment system via a computer to create, access and update customer records. 11. Meets call center specific performance metrics such as talk time, quality, etc. 12. Maintains regular and reliable attendance. Other Responsibilities 13. Adheres to all company policies and procedures 14. Other duties / responsibilities may be assigned to this position at the manager's discretion. Job Requirements (Evaluation Factors: Skills, Knowledge, Experience, and Ability) 1. SKILL Education/Knowledge • High school diploma or GED required. • Working knowledge and proficiency in using Personal Computers (PC specific, not MAC) including the skills necessary to understand and communicate with computers (hardware and software basics, file management and computer networks). Experience with Microsoft Office (i.e., Word, Excel, Outlook, etc.) preferred. • Ability to multitask between customer touch points simultaneously. • Excellent verbal, written and interpersonal communication skills. • Ability to add, subtract, multiply, divide and apply those skills to calculate discounts, sales tax, proportions, percentages, and reductions. • Ability to type and/or manipulate computer screens and carry on a conversation at the same time. Experience • Previous customer service or prior work experience dealing with the public required. • Experience in call center environment preferred. • Previous live chat or inbound email experience is preferred. • This position requires three to six months training to become proficient in all phases of the job. 2. RESPONSIBILITY Contact with Others • Internal contacts are limited primarily to other call center agents, help desk personnel, Command Center Management (schedulers) and Supervisor. Continuous external contact with customers. Confidential Data • Sees and records private credit card numbers to process customer order. Works in a PCI (Private Credit Card Information) environment requiring compliance of the Information and Security Awareness Policy. • Scrupulously maintains the confidentially of customer's credit card numbers and other sensitive identifying information; and takes all reasonable precautions to eliminate the risk of misappropriation of any such information (or of documentation of such information) by anyone with access to the employee's home office environment or documentation produced in the course of the employee's work. Responsibility for Accuracy • Probable errors are typographical in nature (transposing, mis-keying), but could pose customer service issues. Work is checked at random by quality assurance, but servicecould be affected by the time inaccuracies are caught. Inappropriate handling of customer could result in loss of business. 3. EFFORT Physical Demand • Little physical effort required. Sitting is required 100% of the time. Mental Effort • Requires normal mental and visual attention. Perceptive, Cognitive and Communicative Requirements • Continuous ability to perceive and understand information provided by the customer to the agent, and continuous ability to communicate clearly and effectively appropriate responses to such information to both the customer and Contact Center. Must be able to accurately perceive and verbally describe product information (descriptions, usage, ingredients, benefits, colors, etc.) 4. INITIATIVE Resourcefulness / Initiative • Works independently under the direct supervision of the Supervisor. Duties are routine but must be performed without specific instructions. Nature of work is based upon standard procedure, verbal instructions, or duties previously taught to employee. Requires the use of judgment within established procedures. • Must be able to probe customers in order to retain customer base. 5. WORKING CONDITIONS • Exposed to normal office environment, but frequently communicating with disgruntled or irate customers. Each employee is expected to work in a cooperative manner with management/supervision, co-workers, customers and vendors. Starting Wage: $13.00 Work Schedule: Varies (5 - 8.5 shifts; shifts range from 8:00am-12:00am) Training schedule: Mon-Fri, 8:00am-4:30pm (4 weeks) OCEANX LLC OFFERS A GENEROUS BENEFITS PACKAGE TO INCLUDE: 401 (k) w/Company Match Medical, Dental and Vision Insurance Company Paid Life and AD&D Insurance 6 Paid Holidays PLUS 3 Floater Days Flexible Spending Program Paid Time Off Tuition Assistance Employee Anniversary Recognition Weekly Visiting Food Truck Vendors AND Paid Training OceanX also offers candidates the option for professional growth within the company via our Career Path opportunities. How to Apply: If you would like to be considered for this position, we encourage you to apply today. OceanX requires successful results of employment verifications and background checks as part of any conditional offer. We invite you to consider a place that shares in Great Accomplishments and to be a part of a Company with Endless Possibilities where Everyone Belongs! EOE

OCEANX IS CURRENTLY HIRING FOR OUR AT-HOME CALL CENTER AGENT POSITION! FULL-TIME POSITIONS AVAILABLE FOR LOCAL WESTERN NORTH CAROLINA RESIDENTS (NEAR ASHEVILLE, NC). Who is OceanX: OceanX is a technology platform company in the growing space of physical membership. Based in Silicon Beach with a local facility in Arden, North Carolina, we provide Direct to Consumer focused systems, fulfillment and customer experience management for great brands who want to offer a subscription model. Unsurpassed transparency, hyper-focus on the customer and deep subscription management experience set us apart. Culture More than just great employees, we want to hire great people. We are going to be spending a LOT of time together, so we want you to know our expectations up front: Smart, quick learner - we have lots of things we do and don't slow down too often Gets things done - efficient and organized We're a team - so everybody does the dishes, no lone rangers here Job Summary (Primary Function) Under the direct supervision of the Supervisor, answers inbound customer service contacts via phone, email or live chat. Employees must respond to requests in a courteous, helpful, and efficient manner. They must effectively attempt to save cancelling customers while fostering optimal customer relations. An enthusiastic and outgoing personality is essential for success in the position. Job Responsibilities (Essential Functions) 1. Answers incoming telephone calls, inbound emails and live chats for specified product line(s). 2. Addresses customer issues and provides effective problem resolution. 3. Maintains customer retention percentages for various product lines by "saving" the sale. 4. Accurately and reliably provides timely information to customer regarding general inquiries, billing, product information, cancellations, instructions, and recommendations. 5. Accurately and reliably processes customer order / changes (to include re-orders and replacements) according to established departmental policies and procedures. 6. Obtains and documents management approvals to process non-routine customer transactions. 7. Accurately and reliably provides timely feedback to Supervisor regarding service failure or customer concerns that were not resolved. 8. Reviews product material to gain familiarity with assigned product line, pricing, delivery schedules, promotional offerings, and other pertinent product information. 9. Enters appropriate transaction/disposition code for each call. 10. Uses company or client-specific Order Entry/Fulfillment system via a computer to create, access and update customer records. 11. Meets call center specific performance metrics such as talk time, quality, etc. 12. Maintains regular and reliable attendance. Other Responsibilities 13. Adheres to all company policies and procedures 14. Other duties / responsibilities may be assigned to this position at the manager's discretion. Job Requirements (Evaluation Factors: Skills, Knowledge, Experience, and Ability) 1. SKILL Education/Knowledge • High school diploma or GED required. • Working knowledge and proficiency in using Personal Computers (PC specific, not MAC) including the skills necessary to understand and communicate with computers (hardware and software basics, file management and computer networks). Experience with Microsoft Office (i.e., Word, Excel, Outlook, etc.) preferred. • Ability to multitask between customer touch points simultaneously. • Excellent verbal, written and interpersonal communication skills. • Ability to add, subtract, multiply, divide and apply those skills to calculate discounts, sales tax, proportions, percentages, and reductions. • Ability to type and/or manipulate computer screens and carry on a conversation at the same time. Experience • Previous customer service or prior work experience dealing with the public required. • Experience in call center environment preferred. • Previous live chat or inbound email experience is preferred. • This position requires three to six months training to become proficient in all phases of the job. 2. RESPONSIBILITY Contact with Others • Internal contacts are limited primarily to other call center agents, help desk personnel, Command Center Management (schedulers) and Supervisor. Continuous external contact with customers. Confidential Data • Sees and records private credit card numbers to process customer order. Works in a PCI (Private Credit Card Information) environment requiring compliance of the Information and Security Awareness Policy. • Scrupulously maintains the confidentially of customer's credit card numbers and other sensitive identifying information; and takes all reasonable precautions to eliminate the risk of misappropriation of any such information (or of documentation of such information) by anyone with access to the employee's home office environment or documentation produced in the course of the employee's work. Responsibility for Accuracy • Probable errors are typographical in nature (transposing, mis-keying), but could pose customer service issues. Work is checked at random by quality assurance, but service could be affected by the time inaccuracies are caught. Inappropriate handling of customer could result in loss of business. 3. EFFORT Physical Demand • Little physical effort required. Sitting is required 100% of the time. Mental Effort • Requires normal mental and visual attention. Perceptive, Cognitive and Communicative Requirements • Continuous ability to perceive and understand information provided by the customer to the agent, and continuous ability to communicate clearly and effectively appropriate responses to such information to both the customer and Contact Center. Must be able to accurately perceive and verbally describe product information (descriptions, usage, ingredients, benefits, colors, etc.) 4. INITIATIVE Resourcefulness / Initiative • Works independently under the direct supervision of the Supervisor. Duties are routine but must be performed without specific instructions. Nature of work is based upon standard procedure, verbal instructions, or duties previously taught to employee. Requires the use of judgment within established procedures. • Must be able to probe customers in order to retain customer base. 5. WORKING CONDITIONS • Exposed to normal office environment, but frequently communicating with disgruntled or irate customers. Each employee is expected to work in a cooperative manner with management/supervision, co-workers, customers and vendors. Starting Wage: $12.00 DOE Work Schedule: Varies (5 - 8.5 shifts; shifts range from 8:00am-12:00am) Candidates must be local North Carolina residents willing to train and work at the least six weeks in-house prior to transitioning to home. Training schedule: Train on-site for 4 weeks, Mon-Fri, 8:00am-4:30pm. Candidates can transition to working from home in as soon as 6 weeks. Candidates must be local North Carolina residents willing to train in-house. In order to be considered, candidates MUST meet the following Technical and Training Requirements: Technical Requirements: Must have a laptop or desktop computer (PC or MAC) Systems that are 4 years or younger are preferred Must have newest operating system (PC or MAC) Must have high speed internet access (No satellite service accepted. AT&T U-verse, cable or DSL required) Must have at the least 6 mb download and 2 mb upload internet speed. (test your speed via www.speedtest.net ) Must have a webcam Must have a shredder Must have dual monitors ___________________________________________________________________ Training/Job Requirements: Must have the ability to train at our local facility in Arden, NC for 4 weeks minimum. (At least 2 more weeks of working in-house at our facility is also requested prior to being cleared to work from home) Once at home, you must be willing to come into our local facility on occasion for additional training or special events. OCEANX LLC OFFERS A VERY GENEROUS BENEFITS PACKAGE TO INCLUDE: 401 (k) w/Company Match Medical, Dental and Vision Insurance Company Paid Life and AD&D Insurance 6 Paid Holidays PLUS 3 Floater Days Flexible Spending Program Paid Time Off Tuition Assistance Employee Anniversary Recognition Weekly Visiting Food Truck Vendors AND Paid Training OceanX also offers candidates the option for professional growth within the company via our Career Path opportunities. How to Apply: If you would like to be considered for this position, we encourage you to submit your employment application with resume today! OceanX requires successful results of employment verification and background checks as part of any conditional offer. We invite you to consider a place that shares in Great Accomplishments and to be a part of a Company with Endless Possibilities where Everyone Belongs! EOE