Highland Brewing Asheville, NC, USA
Oct 20, 2018
Job Description Leads and manages all bar and parking staff and is ultimately responsible for all bars and parking areas. This position is responsible for creating and maintaining a superior customer service experience across all Highland venues. Summary FLSA Status: Exempt Reports to: Guest Experience Director Location: Asheville, NC Essential Job Functions BARS (Tasting Room, Meadow, Event Center and Rooftop) · Sells and serves HBC products in only a responsible, positive, professional, and first-class manner. · Manages and supervises all bar staff · Schedules bar staff and appropriately and effectively, coordinating with the Guest Experience Director and Events Team · Responsible for all bar staff biweekly time card approvals · Manages food truck schedule · Assists in the development of the Hospitality budget and ensures all bar related financial goals are met (supplies, beverage, and labor) · Assesses potential liabilities and security in tasting room and works with local ALE and law enforcement to ensure compliance with all laws Assists with developing and maintaining bar training manual and materials Establishes and maintains customer service standards for all bar staff Schedules regular staff meetings and maintains clear and consistent communication with bar staff · Oversees reconciliation of money, including protocols for bartenders and a corrective-action system when funds are not properly reconciled · Analyzes beer sales, gives feedback to brewers on popularity of particular styles, works with Distribution in planning beer needs Performs other duties as needed or assigned PARKING · Schedules parking attendants for weekends and special events · Oversee Highland parking organization in order to maximize capacity · Contact management companies and local businesses for satellite parking when needed Qualifications · Minimum of bachelor's degree Experience : · At least three years bar management experience Specific Knowledge, Skills, and Abilities : · Ability to manage cash and other Highland assets · Working knowledge of the craft brewing industry · Working knowledge of major beer styles, including origins and flavor profiles · Ability to manage and prioritize multiple tasks · Ability to manage and motivate staff and to foster teamwork · Excellent verbal and written communication skills · Proficiency in Microsoft Office applications, including Excel Engaging personality to make guests feel welcome at Highland Ability to maintain trustworthy and honest relationships High energy and strong work ethic Ability to complete projects in a cost-efficient manner Working Conditions: · Ability to stand for long periods of time and do physically demanding work is required. · Ability to lift up to 50 lbs. is required. · Willingness to work events on evenings and weekends and to work hours other than the “normal” work week is required. · Willingness to take on other responsibilities as requested by management is required.