Highland Brewing Asheville, NC, United States
May 19, 2018Full time
SUMMARY This position is responsible for creating a guest experience that reflects our status as brewery in the top 1% of independent breweries in the country. The job is to align the onsite experience with the Highland brand – consistently excellent, lively, enthusiastic, authentic, forward-thinking. FLSA Status: Exempt Reports to: President Location: Asheville, NC ESSENTIAL JOB FUNCTIONS Overall · Build all aspects of our onsite guest experience to align with the Highland brand (consistently excellent, lively, enthusiastic, authentic, forward-thinking), including and not limited to: beer knowledge, safety, ambiance, customer service, cleanliness, and comfort o “All aspects” refers to: § all venues - tasting room, deck, rooftop, meadow, event center and other venues to be developed § daily activities, private events, and public events § beer, food, merchandise, tours, parking, music and other entertainment · Build a can’t-miss destination for Asheville visitors · Be the hometown favorite for locals · Build a culture of constant improvement · Lead hospitality operations to align with the Highland brand, including but not limited to: staff, facilities, entertainment, events, services, products and outside vendors/partners · Address and resolve hospitality-related complaints and concerns Key collaborative work outside the department · With Marketing: o Pursue and secure new and improved sources of revenue related to hospitality and entertainment o Assess and evaluate proposed events and partnerships to determine suitability with Highland brand and goals · With Event Sales Professional on strategy and execution of hundreds of events annually · With VP Operations/facilities team on facilities management, seasonal openings/closings, special event needs · With Sales Department for VIP Guest tours/tastings, etc · With associated departments such as brewing, outside event organizers and vendors/partners Financial · Create and manage annual budget, with proactive planning for capital needs, in a cooperative effort with other team leaders, Controller, and President · Establish and maintain monthly budget. Monitor performance, adjust operations or goals as needed · Oversees daily financial recording, reconciling, and reporting · Payroll Staff · Establish Hospitality as a leading department within the company – in thought, staff selection and development, customer service, business savviness, teamwork, execution · Schedule personnel and logistics Miscellaneous · Ensure all grant-related required procedures, measurements, reporting are accurate and completed timely (Due Jan 2019 and Jan 2020) · Lead the creation of a food program – to be developed! QUALIFICATIONS Education: · Bachelor’s degree in hospitality management, marketing or business administration · Master’s in Business Administration, preferred · Certified Cicerone - level one required within 6 months of hire Experience: · Five years hospitality management experience with a concentration in financial management, developing budgets, staff training and development, marketing, business plans and strategic planning Specific Knowledge, Skills, and Abilities: · Business acumen · Problem solving orientation · Tactical reasoning · Initiative to learn · Advanced organizational skills · Ability to manage cash and other Highland assets · Working knowledge of the craft brewing industry · Working knowledge of major beer styles, including origins and flavor profiles · Ability to manage and prioritize multiple tasks · Excellent verbal and written communication skills · Proficiency in Microsoft Office applications, with strong skills in Excel Working Conditions: · Ability to stand for long periods of time and do physically demanding work is required. · Ability to lift up to 50 lbs. is required. · Willingness to work events on evenings and weekends is required. · Willingness to travel overnight is required. At-Will Employment: Employment with Highland Brewing Co. may be terminated by either Highland or the employee at any time with or without cause or notice.