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Omni Hotels Bedford, PA 15522, USA
Nov 23, 2017
Overview Bedford Springs Resort Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort. More than just a sought-after destination for travelers worldwide, the Bedford Springs Resort flawlessly combines a rich history and historic charm with all of the modern conveniences one would expect from a four-diamond hotel property. After undergoing a $120 million restoration in 2007, the Omni Bedford Springs Resort offers unparalleled service and amenities to thousands of travelers each year. Our Omni Bedford Springs associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Bedford Springs Resort may be your perfect match. Job Description The Server will be responsible for providing prompt, courteous service for the guest. Responsibilities Knowledge of fine dining service. Must have full familiarity with menus. Must have full knowledge of beverage offerings. Station set-up and breakdown/side-work. To polish and clean the water glasses in his/her assigned station before opening hours. Perform any other duties as assigned by the restaurant manager. To have dollies' underliners ready. To have artichoke fold napkins. Service to guests. Be pleasant, smile and greet all guests, using surnames when obtained. Qualifications High school diploma or equivalent. Two years restaurant experience. High volume experience. Good food and service knowledge. Extensive wine knowledge. Pleasant personality. Excellent communication skills. Wine Knowledge TIPS® certification required
Omni Hotels Dallas, TX, USA
Nov 23, 2017
Overview TRT Holdings, Inc. is a privately-owned, diversified, Texas-based holding company with primary interests in hospitality, energy, fitness, and real estate. TRT owns the Omni Hotel chain, with nearly 60 luxury hotels located primarily in the United States. In addition, TRT owns Gold's Gym International, an operator and franchisor of more than 650 fitness centers in over 30 countries; and is involved in oil and gas exploration and production through its ownership of Tana Exploration.
Omni Hotels Austin, TX, USA
Nov 23, 2017
Overview Barton Creek Country Club's success is due to its dedicated, intelligent and self-motivated family of associates who work together to deliver personalized service to the club's members and maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged, then this is the place for you. Barton Creek Country Club associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Barton Creek Country Club may be your perfect match. Job Description To provide proper training and supervision of all personnel including assistant managers and supervisors. To insure prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. To ensure the overall success of the restaurant by guest satisfaction surveys and utilizing financial controls. Responsibilities To consistently insure the maximum guest satisfaction while dining in the restaurant. Pre-meal meeting conducted with service staff on a daily basis. Supervision of floor during operation. Insure that service personnel follow service protocol including steps of service. Monitor timing of guest experience. Handle all complaints to the guests' satisfaction. To maintain a consistently smooth running operation. Make the Front of the House staff weekly schedule. Ensure Kitchen, stewarding and cashier staff are on duty as scheduled. Side-stations fully stocked with equipment. All side-work complete and checked out by the manager. Beverage Machines functioning properly. Insure station rotation in seating. Assist in seating or service of guests as necessary. Coordinate all functions in dining room during service. Monitor productivity of service staff. To monitor and critique the quality and consistency of the food product. Special boards and/or descriptions posted accurately. Continuously check food quality and presentation coming from kitchen. Maintain food displays during service. Monitor guest satisfaction and comments regarding food and service. Be familiar with clients so that there is constant recognition of all repeat guests. Reservations reviewed on a daily basis and checked against the VIP list from the front desk. All special attention details handled properly. Maintain the physical atmosphere and cleanliness of the restaurant. Staff's uniform and appearance meet specifications. All menus inspected daily by hostess. During service, constantly inspect tabletops, side-stations and tray stands. Ensure all equipment is in good condition and clean. Make sure all work areas are maintained neat, orderly and clean. Make sure all lights and music are adjusted appropriately for each meal period. To contribute to the profitability of the restaurant through cost control effectiveness. Administrative responsibilities as needed Constantly perform positive up-selling techniques with service staff. Expedite table turnover and table resetting. Implement sales promotions and merchandising programs. Be familiar with all beverage-related procedures and equipment and assist the cashier when needed. Know and adhere to all company policies and procedures. Know emergency procedures (including CPR) and work to prevent accidents. Be familiar with and enforce all policies related to liquor liability laws. Perform any and all other duties assigned and/or required by management. Qualifications Previous Restaurant General Manager experience required Flexible schedule including evenings, weekends, and holidays. Understanding of financial statements and labor productivity
Omni Hotels Atlanta, GA, USA
Nov 23, 2017
Overview Atlanta Hotel at CNN Center Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at CNN Center. Located in the heart of downtown Atlanta within the bustling Luckie Marietta District , this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni Hotel at CNN Center is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Georgia Dome. Omni CNN's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at CNN Center may be your perfect match. Job Description Manage the outlet operations and be responsible for financial results; develop, coach and train associates as they work side by side. You are responsible for the quality of customer service and beverages in the Outlet. Responsibilities Responsibilities and essential job functions include but are not limited to the following: Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together: Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep Outlet operating to standard and to set a positive example for the Morsels team. Displays a "customer comes first" attitude by training and holding partners accountable for delivering legendary customer service. Drives the implementation of company programs by developing action plans and directly motivating and instructing the Morsels team to implement them to meet operational and organizational objectives. Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. Plans, identifies, communicates, and delegates appropriate responsibilities and practices to associates to ensure smooth flow of operations. Provides coaching and direction to the Morsels team to take action and to achieve operational goals. Constantly reviews Morsels environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the Morsels team to achieve operational goals. Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results: Monitors and manages Morsels staffing levels to ensure partner development and talent acquisition to achieve and maintain Morsels operational requirements. Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the Morsels team. Communicates clearly, concisely and accurately in order to ensure effective outlet operations. Business Requirements - Providing functional expertise and executing functional responsibilities: Ensures adherence to applicable wage and hour laws for nonexempt partners and minors. Solicits customer feedback to understand customer needs and the needs of the local community. Uses all operational tools to plan for and achieve operational excellence in the outlet. Tools include Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management. Uses discretion in accessing external resources to support Morsels operations and to execute district and regional initiatives. Resources include Partner Resources, Marketing, Partner & Asset Protection, Food & Beverage, Coffee, and Retail Implementation departments. Utilizes management information tools and analyzes financial reports to identify and address trends and issues in Morsels performance. Qualifications Progressively responsible retail experience (3 years) Supervision (1 year) Experience analyzing financial reports Ability to manage outlet operations independently Ability to manage effectively in a fast-paced environment Ability to manage multiple situations simultaneously Ability to manage resources ensuring established service levels are achieved at all times Interpersonal skills Knowledge of customer service techniques Knowledge of supervisory practices and procedures Organization and planning skills Strong operational skills in a customer-service environment Strong problem-solving skills Team-building skills Ability to communicate clearly and concisely, both orally and in writing Strong leadership skills, with the ability to coach and mentor others Ability to plan and prioritize workload