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 Certified Medical Assistant (Ref:797) |
| Company: |
Mission Hospitals
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| Location: |
Asheville, NC |
| Pay Range: |
N/A |
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| Job Type: |
Healthcare - Other
Healthcare - CNAs/Aides/MAs/Home Health
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| Relocation Expense: |
None |
| Required Experience: |
2 - 5 years |
Required Education: |
Associate Degree |
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Need Assistance?
Call (828) 681-8975
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Department: Mission Outpatient Neurology
Reports To: Practice Manager
Supervises: None
FLSA Status: Non-exempt
Role Summary: Work as member of strong team supporting outpatient Neurology practice. High volume phone contact as liaison between Neurologists and patients. Provide patient education, especially in regard to pharmaceuticals and insurance and support business goals of practice.
Essential Accountabilities:
1. Supports department by providing patient care
Performance Criteria:
1. Ensure accurate and timely telephone communication to patients, referring providers, and disability services.
2. Triage work in an organized manner according to patient and third party need.
3. Make complete and accurate entries in patient record.
4. Demonstrate knowledge of pharmaceuticals, disease, and common side effects appropriate to the population served.
5. Administers medication and or gives injections and performs tests as directed by physician.
2. Participate in ongoing assessment process
Performance Criteria:
1. Review treatment plan with patients and as appropriate, with families.
2. Promotes efficiency by taking vitals, reconciling medications and putting patients in exam rooms in a timely manner.
3. Provide patient and family teaching in culturally appropriate manner
3. Collaborate with patients, colleagues and interdisciplinary team members to achieve desired outcomes.
Performance Criteria:
1. Serve as advocate for patients and families.
2. Prepare documentation for physician completion/signature per provider preference.
3. Assist in maintenance of charts.
4. Participate as a member of care team to achieve business goals and quality outcomes.
Performance Criteria:
1. Conduct monthly chart audits entering into VERGE by the 10th of each month.
2. Participate in analysis of collected data by recognizing relationships regarding process and outcome.
3. Stay current with department activities, services and patient care issues.
5. Assists department by providing clerical support.
Performance Criteria:
1. Assists in maintenance of charts.
2. Transmits physician’s orders to appropriate staff and departments.
3. Enters accurate documentation tin practice management and hospital software.
4. Completes insurance forms, disability forms, calls in prescriptions and makes appointments with other medical specialists on behalf of the patient.
MERIT Standards of Performance
A. Workplace Expectations
1. Professional Appearance: Our appearance represents Mission Hospitals, Inc. Therefore, our grooming and dress will reflect our respect for our customers. While on duty, we will first consider our customers’ expectations in how we present ourselves. Our manner and expression will convey our concern for and willingness to serve our customers.
2. Safety Awareness: Safety must be the responsibility of all Mission employees to ensure an accident-free environment. Accidents are the result of actions and attitudes that you can help to change.
3. Corporate Compliance: Integrity is doing the right thing by being honest in our dealings with one another, our patients and our business contacts. Integrity is doing the right thing by maintaining the security and confidentiality of patient information.
B. Behavioral Standards
1. Etiquette in the Workplace: Workplace etiquette can create a favorable impression on our patients, visitors, and co-workers. Good manners contribute to patient satisfaction.
2. Communication: The goal of communication is understanding. We must be committed to listening attentively to our customers in order to fully understand their needs. Close attention should be given to both verbal and non-verbal messages. Our messages to customers should be delivered with courtesy, respect, clarity, and care. We must avoid confusing our customers and speak in terms they can easily understand.
3. Customer Relations: At Mission we believe that we are here to serve our customers – our customers are patients, family, co-workers, physicians, and vendors. Our customer'’ most basic expectation is to be treated with courtesy and respect. We are committed to providing the highest quality of service and meeting customers’ needs with utmost care and courtesy.
4. Working Relationships: As Mission employees, we are linked to one another by a common purpose: serving our patients and our community. Our co-workers, therefore, are our teammates. They deserve our respect. Without their contributions, none of us could perform our jobs. Just as we rely on our fellow employees, they rely upon us. Each of us has obligations to our co-workers.
5. Sense of Ownership: Every Mission employee should feel a sense of ownership toward his or her job. By this we mean taking pride in what we do, feeling responsible for the outcomes of our efforts, and recognizing our work as a reflection of ourselves. Take pride in this organization as if you owned it.
Skills, Knowledge, Abilities:
Required Education: Graduate of accredited LPN program or Clinical Medical Assisting Program
Preferred Education: Associates Degree or Bachelors Degree
Required License: NC LPN license or NC Certification as CMA, BCLS.
Preferred License: None
Required Experience: Two years post graduation as LPN or CMA with working knowledge of triage procedures and documentation. Must have excellent oral and written communication skills. Must genuinely enjoy patient education. Ability to maintain consistent pleasant disposition (MERIT) regardless of interruptions is essential.
Preferred Experience: Two years in out patient setting. Prior experience in Neurology practice.
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