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matching records: 46| page 1 of 10
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 | Sep 2, 2010,added today!
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Time Warner Cable
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| Customer Loyalty and Retention Manager |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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Job Title Customer Loyalty and Retention Manager
Requisition # 121531BR
Location United States - North Carolina - Charlotte
Area of
Interest Marketing
Position
Type Full Time
Posting Job Description Time Warner Cable Business Class East Region office currently seeks a Customer Loyalty and Retention Manager for Charlotte,NC. Please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Posting Job Description
PURPOSE: Responsible for developing, implementing and measuring retention and customer lifecycle management programs, to reduce customer churn, increase customer contract renewal and maximize upsell revenue potential.
FUNCTION:
a.Develops, implements and measures pro-active and reactive retention programs to reach and exceed churn targets. Works with all internal departments, corporate, and manages outside vendor relationships as necessary. Develops and manages annual retention marketing expense budget.
b.Constantly evaluates retention metrics; immediately implements remedies to improve when necessary.
c.Develops, implements and measures contract management programs to reach and exceed churn and contract attainment targets. Develops and manages annual contract management expense budget.
d.Develops daily, weekly, monthly and annual churn and contract attainment goals.
e.Develops other customer lifecycle programs including winback and loyalty.
f.Manages our Customer Advisory Board program, to solicit feedback and maintain relationships with our top customers.
g.Develops and manages our complimentary service program.
h.Responsible for working with Care to constantly maximize the effectiveness of IVR technology, routing and messaging to improve sales results and customer experience.
i.Other duties as assigned.
REQUIRED QUALIFICATIONS
Bachelor's degree in business, marketing and sales or related discipline required
. Minimum 7 years experience in the cable or telecommunications industry and/or management level within marketing department in related field.
. Strong knowledge of marketing principles and applications.
. Requires excellent communication and interpersonal skills, thorough knowledge of planning and execution of programs, and work experience in the above areas.
. Ability to thrive in and adjust to a constantly changing environment.
. Proactive work ethic and self starter.
. Strong knowledge of the Internet and Microsoft Office including Excel, Word and Powerpoint required
PREFERRED QUALIFICATIONS:
. MBA preferred.
. Focus on customer lifecycle management preferred.
. Marketing of multiple products desired.
. B2B experience preferred |
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| Sep 2, 2010,added today!
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Time Warner Cable
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| Account Manager - Inside Sales |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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Job Title Account Manager - Inside Sales
Requisition # 122062BR
Location United States - North Carolina - Charlotte
Area of
Interest Sales
Position
Type Full Time
Posting Job Description As a technology leader in the telecommunications industry and one of the largest cable operators in the nation, Time Warner Cable Business Class has a uniquely strong marketplace position. We built our business on the single focus of being a best-in-class telecommunications service provider, and we are looking for best-in-class sales leaders to join us in our drive to success.
Position Summary
The Account Manager position is a consultative outbound telemarketing position within our Business Class commercial sales team. Individuals in this position are responsible for the upsell of voice, data and video services to existing customers, as well as the renewal, retention and winback of customers.
Essential Job Functions:
* Primary responsibility is existing customer upsell and contract renewal within the small and mid-sized business market
* Position may also involve some field sales activities, with occasional travel to customer locations
* Responsible for achieving a monthly revenue quota in data, phone and video sales
* Develops customer centric solutions and delivers sales proposals on product benefits
* Clearly understands and communicates the company's value proposition
* Maintains all sales databases necessary to report sales activity and customer information
* Works with the Account Executive and Account Consultant teams to ensure timely handoff of sold accounts for ongoing management and retention
* Works in conjunction with other business services support groups, including sales support and marketing personnel
* Attends all sales meetings and training sessions as required by management
Preferred Qualifications:
* Requires two or more years of sales experience, preferably selling data, voice and/or video solutions in the commercial telecommunications market
* Working knowledge of computers, computer networking, the Internet and networks preferred
* Strong verbal, written and interpersonal communication skills required
* Requires ability to multitask, as well as work efficiently and effectively within required deadlines
* The ability to learn quickly and apply that knowledge, along with the ability to work in a team environment is required
Education and Experience:
Bachelor's degree from a four-year college or university preferred; or equivalent training, education and experience.
Additional Educational Information (if any): Telecommunications industry experience preferred.
Travel Requirements:
No
Supervisory/Managerial Responsibilities:
No Supervisory responsibilities with this position. |
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| Sep 2, 2010,added today!
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Time Warner Cable
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| Oracle Incentive Compensation Developer/Analyst |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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| Posting
Job Title Oracle Incentive Compensation Developer/Analyst
Requisition # 121372BR
Location United States - North Carolina - Charlotte
Area of
Interest Finance/Accounting
Position
Type Full Time
Posting Job Description The Time Warner Cable Corporate office currently seeks a Oracle Incentive Compensation Developer/Analyst for our Shared Services Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Position Summary:
The qualified candidate will be responsible for Oracle Incentive Compensation (OIC) functional and technical analysis, responsible for full life cycle development, from gathering requirements and creating technical specifications through application development, unit and integration testing, debugging, and production support of our Oracle Incentive Compensation system.
Essential Job Functions:
. Configure Oracle Incentive Compensation plan elements to accurately calculate commissions.
. Work with business partners to understand complex compensation plan requirements and translate them into solutions that carefully consider reporting needs, usability, and system performance.
. Provide technical development and ongoing support of the interfaces between OIC and the other Oracle eBusiness Suite modules is a plus.
. Work closely with other business analysts, DBA's, testers, operations, and technical infrastructure team members as required on design, problem resolution, and release processes.
. Help develop data conversions, interfaces and complex OIC Analytics reports.
. Write unit and integration test plans.
. Provide work estimates for technical work products.
. Provide technical expertise on daily production problems and help the production support team in identifying bugs and fixing them.
. Work with users to do User Acceptance Testing for bug fixes.
. Participate in 'Proof of Concept' (POC) sessions with development team for testing new OIC & Oracle Apps functionality.
. Participate in sessions with business users for validating and training on new OIC & Oracle Apps functionality.
. Provide help and guidance to development team in coding database functions and stored procedures and packages using PL/SQL.
Job Requirements:
. Strong knowledge of the OIC in configuring and maintaining compensation plans and other OIC components.
. Ability to interact with functional users and business analysts to gather requirements.
. Ability to analyze user requests and recommend feasible solution(s).
. Ability to write technical design specifications and documentation.
. Ability to perform application development, problem analysis, and debugging
. Work independently or as part of a team and to handle multiple projects required.
. Experience is required in development lifecycle, data conversion and interfaces using eBusiness Suite tools.
. 5+ years of experience as an Oracle Incentive Compensation Developer with version 11.5 or higher (preferably in Oracle e-Business applications with full life cycle implementation project experience).
. Strong experience developing custom OIC plan elements for requirements that cannot be satisfied by out-of-the-box functionality.
. Understanding of CRM Resource manager and Resource Group-based crediting of sales transactions.
. Strong experience in developing inbound and outbound custom interfaces.
. Knowledge in Oracle Reports, PL/SQL, SQL*plus, workflow.
. Proven experience with user training and client support required.
. Thorough knowledge of software development, upgrades, customization, and superior technical skills.
. Knowledge of standard Microsoft software applications. Strong Excel, Word, and Access skills required.
. Excellent verbal and written communications skills required.
. Excellent interpersonal skills and a team player approach required.
Preferred Qualifications:
. Experience in implementing OIC.
. Should have worked in packaged and custom software deployments and understand the tasks and methodologies.
. Experience in designing and configuring compensation plans in OIC.
. Working knowledge of SQL and PL/SQL.
. Knowledge of Oracle HR, Oracle Workflow and XML publisher a plus.
Education and Experience:
Bachelor's degree (B. A.) from four-year college or university; or equivalent training, education and experience.
Travel Requirements:
Travel 5% if needed
Finally, Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401K plan, tuition reimbursement, and complimentary services where available!
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NCBC-TWCC 07/12/2010 |
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| Sep 2, 2010,added today!
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Time Warner Cable
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| SignatureHome Personal Solutions Advisor |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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Job Title SignatureHome Personal Solutions Advisor
Requisition # 121428BR
Location United States - North Carolina - Charlotte
Area of
Interest Customer Service/Member Services
Sales and Distribution
Position
Type Full Time
Posting Job Description Time Warner Cable's East Region Customer Care department currently seeks a SignatureHome Personal Solutions Advisors for their Charlotte, NC location.Please find below a brief description of the essential duties and responsibilities required to function successfully in this position.
Purpose: The SignatureHome Personal Solutions Advisor provides exceptional service, sales and technical support for Time Warner Cable's SignatureHome clients to exceed client expectations. The successful SignatureHome Personal Solutions Advisor will have an in depth knowledge of the Company's product offerings, technical requirements and billing information. The SignatureHome Personal Solutions Advisor will provide account management support in a manner consistent with Time Warner Cable policies, procedures, quality, standards, client needs and in line with applicable local, state, and federal procedures.
Job Functions:
.Responsible for providing quality service to clients via phone in account activation, maintenance, billing, problem solving, modification, enhancement, troubleshooting and, when required, de-activation.
.Maintains a focus on sales culture by upselling products and services to existing clients and making client retention a priority.
.Utilizes good interpersonal skills, such as listening, clarifying, confirming, and tact and diplomacy with clients, peers, technical staff and management.
.Assists field employees in setting up and authorizing client accounts, schedules and cancels work orders for technicians.
.Utilizes a thorough knowledge of billing system functions, order entry processes, TWC marketing strategies and pricing structure, TWC products and services, and troubleshooting of those products and services.
.Handles full service for billing related questions, issues and concerns ranging from general questions, payment schedules, payment transactions, statement review with clients, computing payments for delinquent accounts and researching for billing issues on services.
.Demonstrates accountability, follow-through, follow up calls, and all necessary client touch points with the appropriate sense of urgency.
.Acts as a liaison between all departments to coordinate and resolve escalations.
.Troubleshoots with TWC clients who are having difficulty with video, data and phone services utilizing all available diagnostic tools.
.Resolves data problems that involve local network issues, email issues, modem trouble and other equipment and/or software configurations.
.Resolves single-user issues by utilizing reasoning and critical thinking skills to identify appropriate fix agent.
.Assists voice client when needed, including but not limited to calling clients to confirm issue resolution.
.May review tickets for potential system issues to escalate to different group as needed. May assist with error trending, analysis and feedback sessions.
.Coordinates with Accounting, Finance, Collections, Engineering, and Technical Operations Departments for the purpose of assisting clients and resolving client inquires or issues.
.Works with Supervisors to streamline troubleshooting processes as well as create and maintain appropriate troubleshooting procedures
.Works various schedules including on-call support and performs other duties as assigned. Supports all department and company goals and objectives.
.Possess strong follow-up skills, accuracy and attention to detail
.Excellent client service skills, including positive phone demeanor
.Must be inquisitive and informative
.Active listening and learning skills
.Excellent oral and written communications skills
.Ability to work under pressure and with multiple deadlines
.Complex problem solving skills
.Ability to remain calm with challenging or upset clients
.Displays patience with client and attempts to find answers to clients' questions
.Understands the client may not be technically inclined and works to help clients feel more comfortable with services and how to resolve things themselves
.Adequate written, variable and interpersonal communication skills
.Projects a cooperating and positive attitude towards clients, employees and the Company.
.Ability to take initiative and handle various tasks simultaneously while working efficiently, effectively, and independently under minimal supervision
Required Qualifications:
.High school diploma or general education diploma (GED)
.One to three years client service experience
.Cable industry experience
.Have consistently demonstrated the ability to meet or exceed CSR Key Performance Metrics and Quality Standards
.Ability to configure, analyze and troubleshoot computers including the following operating systems: Windows 95 (best effort), Windows 98, Windows ME, Windows 2000, Windows XP and Macintosh Operating systems.
.Basic arithmetic skills, use of CRT, 10-key by touch and typing skills
.Ability to work hours outside of normally scheduled shift with little or no advance notice
.Ability to modify working days and/or hours temporarily or permanently as needed to support the Operation
.Ability to read and write in English and use arithmetic skills accurately to complete daily paperwork
Preferred Qualifications:
.Advanced technical troubleshooting
.Voice video, high speed data products exp.
Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, a pension plan and Free Cable/Internet. Qualified candidates should apply online at www.time warner cable.com. |
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| Sep 2, 2010,added today!
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Time Warner Cable
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| **Assoc Account Executive |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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| Posting
Job Title **Assoc Account Executive
Requisition # 122292BR
Location United States - North Carolina - Charlotte
Area of
Interest Sales
Telecommunications
Position
Type Full Time
Posting Job Description As a technology leader in the telecommunications industry and one of the largest cable operators in the nation, Time Warner Cable Business Class has a uniquely strong marketplace position. We built our business on the single focus of being a best-in-class telecommunications service provider, and we are looking for best-in-class sales leaders to join us in our drive to success.
Position Summary
The Time Warner Cable East Region currently seeks a Commercial Services Associate Outside Account Executive for Charlotte, NC. Please find a brief description of the essential duties and responsibilities required to function successfully in this position.
PURPOSE:
The purpose of this position is to serve as a "pipeline" or reserve candidate to ensure full staffing for the Outside Account Executive group. While in the associate capacity position will perform sales and administrative functions to help group attain sales revenue objectives as they become certified in products and services, required systems knowledge, and sales skills. This position supports the marketing function by serving as one call resolution and maximizing sales opportunities generated through inbound traffic.
JOB FUNCTION:
1.Respond to inquiries from business customers about products and services available and answer questions on all aspects of TWCBC commercial service. Utilize provided support materials to ensure accurate presentation of services.
2.Use skilled probing techniques to identify, develop and match needs after presenting and thoroughly explaining service options to potential customers.
3.Compose and present proposals along with prepared estimated costs analysis to customers.
4.Coordinate access, network and Internet services to customers. Validate customers' computer requirements meet minimum TWCBC system requirements.
5.Set up and follow established procedures to assign account numbers for new potential customers in billing system. Coordinate installation process.
6.Follow established procedures for assigning IP addresses, as necessary.
7.Complete all necessary paperwork and submit required reports as requested by management.
8.Participate in regularly scheduled training and coaching sessions.
9.Develop and maintain strong working relationships with BC customers.
10.Support all department and company goals and objectives.
11.Perform other duties as assigned.
12.Consistently perform all duties and responsibilities according to production and quality standards and provide high quality customer service.
13. Establish and maintain a positive public image.
This position involves contact with customers, the general public, supervisors and management, contractors, and employees.
REQUIRED QUALIFICATIONS:
.High school education or equivalent is required.
.Good customer service skills are required.
.Must be self-motivated and possess a strong interest in selling required.
.Requires basic math skills.
.Basic computer skills is required including various web based and software applications.
.Excellent interpersonal, active listening and verbal communication skills required.
.Excellent written, verbal, and interpersonal communication skills required.
PREFERRED QUALIFICATIONS:
.An Associate's or Bachelor's degree in a related field is preferred.
.Minimum of 1-2 years selling experience in the cable or telecommunications industry is preferred.
.Experience in local carrier and commercial services B2B preferred.
Preferred Qualifications:
* Three or more years of sales experience exceeding revenue quotas, preferably selling data, voice and/or video solutions in the telecommunications industry
* Working knowledge of computers, computer networking, the Internet and fiber connected networks preferred
* Strong networking and negotiation skills required
* Strong verbal, written and interpersonal communication skills required
* Requires ability to multitask, as well as work efficiently and effectively within required deadlines
* The ability to learn quickly and apply that knowledge, along with the ability to work in a team environment is required
* Must have a valid driver¿s license and clean driving record
Education and Experience:
Bachelor's degree from a four-year college or university; or equivalent training, education and experience.
Additional Educational Information (if any): Telecommunications industry experience preferred.
Travel Requirements:
No
Supervisory/Managerial Responsibilities:
No Supervisory responsibilities with this position.
3140 1/5/2010 |
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