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| Nov 20, 2009,1 days old
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| Senior Benefits Representative |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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Job Title Senior Benefits Representative
Requisition # 115841BR
Location United States - North Carolina - Charlotte
Area of
Interest Human Resources
Position
Type Full Time
Posting Job Description The Time Warner Cable Corporate office currently seeks a Senior Benefits Representative for our HR Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Essential Job Functions:
Responsible for supporting the development, administration and analysis of qualified retirement plans, including defined benefits and defined contribution plans. Provides subject matter expertise to internal and external requesters related to the defined benefits and defined contribution plans.
Accountabilities:
. Responsible for reviewing and providing 1st level of approval for the payment of invoices for employer contributions, Fidelity pension payments, Investment Manager Fees and Vendor payments.
. Develops and maintains procedures for internal and external audits.
. Responsible for gathering and providing audit data requests to auditors for annual audits, valuations, and SOX compliance testing.
. Assists HRIS and vendors with annual discrimination testing, ensure proper files are received timely and address any issues/questions related to the testing.
. Responsible for identifying plan administration and employee communication improvement areas.
. Responsible for interpreting summary plan description language, understanding and explaining IRS/legislative benefit laws, research and resolving issues, and providing consultative discussion and resolution to complex benefit situations.
. Helps facilitate the creation of and adheres to processes that are simple and easy to integrate with field HR protocol; evaluates tools (electronic paper, media, etc.) that are effective for field HR collectively.
. Identifies interface and processing issues in the HRIS system and collaborates with the Qualified Plans Manager, HRIS and the vendor partners on problem identification and/or resolution.
. Participates in the development, implementation and administration of new retirement plan programs, retirement plan communication and provides recommendations for materials and processes.
. Develops strong partnerships with external vendors (plan administration, eligibility, recordkeeping service, and trust services) to ensure that plans are administered appropriately and that issues are resolved timely and accurately.
. Delivers excellent customer service and research resolution, provides counsel and advice regarding complex issues relating to all TWC qualified retirement plans.
. Assists with special projects pertaining to retirement plan design and financial modeling
. Other duties as assigned
Job Requirements:
. Previous experience in Benefits Finance/Taxes, specifically with Qualified Retirement Plan administration and analysis.
. Bachelor's Degree level in Human Resources or Finance preferred.
. 5+ years experience with Qualified Retirement Plans.
. Proficient knowledge of Microsoft Word, Microsoft Excel, and Microsoft Access.
. Working knowledge of PeopleSoft preferred (including query and reporting).
. Strong analytical, verbal and written skills.
. Excellent interpersonal skill demonstrating an ability to organize, coordinate and effectively work as part of a team.
. Keen ability to multi-task and pay close attention to detail.
. Highly motivated, self-starter that requires little direction and takes personal ownership in all aspects of the role.
Education and Experience:
Bachelor's degree (B. A.) from four-year college or university; or equivalent training, education and experience.
Physical Demands:
The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is: Regularly required to talk and hear; Frequently required to sit, stand and bend at the knee and waist and walk; Required to use hand to type, handle objects and paperwork; Required to reach and hold on to items at chest level or reach above the shoulder; Required to use close vision and be able to focus. Finally, the employee generally works in an indoor office environment; overtime maybe required.
Finally, Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, free cable (in specified areas) and free AOL. Qualified candidates should apply in person using the Time Warner Cable kiosk (where available) or on-line at www.timewarnercable.com. EOE/M/F/D/V
NCBC-TWCC 10/26/2009
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| Nov 20, 2009,1 days old
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| Automotive Sales Director |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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Job Title Automotive Sales Director
Requisition # 116155BR
Location United States - North Carolina - Charlotte
Area of
Interest Ad Sales
Position
Type Full Time
Posting Job Description The Time Warner Cable Media Sales Team - East Region currently seeks an Automotive Sales Director in our East Region. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Essential Job Functions:
-Directs automotive sales strategies for the East region
-Responsible for all markets' auto budgets and performance.
-Coordinates activities around and focus on the Automotive vertical across all of the region's markets and sales teams.
- Supports Account Executives and administrative support personnel in the automotive sector. Responsibilities include: coaching and training sales staff, participating in interviewing/hiring activities, providing input on all business actions related to auto sector.
- Prepares budgets, re-estimates and long-range plans.
- Responsible for the maximization of auto revenue production including management of related inventory and resources.
- Develops automotive advertising strategies and tactics, and promotional/event driven activities consistent with TWC policies and procedures and National/Local laws and regulations.
- Oversees the preparation of research and demographic analysis used to maximize local, regional and national sales efforts in the auto sector.
- Develops and maintains positive, productive working relationship with all market sales personnel and operational associates.
- Maintains high level of visibility and professionalism in the communities we serve and with clients.
- Performs other duties as assigned.
Job Requirements:
-Knowledge of advertising, marketing, promotion, production and traffic is required.
-Working knowledge of cable industry and National/Local regulations as they relate to areas of responsibility required.
-Local and national sales as well as agency experience preferred; specific Automotive expertise is preferred
-Incumbent will be a highly motivated, enthusiastic self-starter and possess a desire to win.
-Must demonstrate proficient coaching skills including the ability to lead and inspire personnel to achieve goals.
-Requires the ability to communicate effectively and professionally, both orally and in writing, and have strong interpersonal communications skills.
-Requires solid problem-solving skills and the ability to act quickly while using good judgment.
-Travel as needed is a requirement.
Education & Experience:
Bachelor's Degree with an emphasis in Marketing, Communications or other related field. Five to ten years' related work and supervisory experience.
The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is: Regularly required to talk and hear; Frequently required to sit, stand and bend at the knee and waist and walk; Required to use hand to type, handle objects and paperwork; Required to reach and hold on to items at chest level or reach above the shoulder; Required to use close vision and be able to focus. Finally, the employee generally works in an indoor office environment; overtime maybe required.
Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, free cable (in specified areas) and free AOL. Qualified candidates should apply in person using the Time Warner Cable kiosk (where available) or on-line at www.timewarnercable.com. EOE/M/F/D/V
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| Nov 20, 2009,1 days old
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| Web Analyst |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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Posting
Job Title Web Analyst
Requisition # 116157BR
Location United States - North Carolina - Charlotte
Area of
Interest Information Technology Services
Ad Sales
Position
Type Full Time
Posting Job Description Time Warner Cable currently seeks a
motivated web applications
programmer (IT Analyst) for our
Media Sales Department to support
and develop internal and external
applications and websites. Below
please find a brief description of
the essential duties and
responsibilities required to
function successfully in this
position.
Essential Job Functions:
. Work with the technical
team to create and maintain
internal and external websites and
applications vital to all
departments
. Work independently and as
part of a team to research business
needs and provide recommendations
and technical solutions designed to
grow Media Sales revenue
. Assist with planning IT
projects and functions when
required including minimal
networking, office computers, and
other Media Sales technical
infrastructure
. Maintain an understanding
of the latest technology and how to
apply it to our Media Sales
operations
. Maintain a high level of
understanding in the set up,
deployment and maintenance of
computer hardware, software, and
networking.
. Work with software vendors
to ensure maximum stability and up
times
. Back up for IT Supervisor
as required
. Any other duties assigned
by management
Job Requirements:
. Experience at least two of
the following:.NET, ColdFusion,
PHP, Flex, Ruby on Rails, Perl
. Experience with Linux or
Unix or BSD and Apache/IIS
preferred
. Experience with two or more
of the following: MSSQL, Oracle,
MySQL, Access
. Some
familiarity/understanding of DNS,
Active Directory, LDAP, TCP/IP
networking, batch scripting, SSL
certificates, database design,
MPEG-2, Flash, WMV desirable
. Ability to read, analyze,
and interpret general business
periodicals, professional journals,
technical procedures, or
governmental regulations
. Ability to write reports,
business correspondence, and
procedure manuals
. Ability to effectively
provide training, present
information and respond to
questions from groups of managers,
clients, customers, and the general
public
. Experience working with
Microsoft Office applications
desired
. Knowledge of Windows XP, 7,
2000, 2003 and/or 2008 operating
systems
. Familiarity with an Active
Directory domain encompassing
multiple locations preferred
. Knowledge of the design of
local area networks, wide area
networks, remote access and all its
components
. Ability to troubleshoot
network, network connectivity and
computer problems
. Advanced computer skills &
innovative problem solver
. Ability to be self
motivated, manage time and work
without supervision; Able to work
independently and as part of a team
. Ability to work flexible
schedule, overtime.
. Able to travel (rarely
needed) and participate with on-
call rotation
. Customer and team focused
attitude, able to effectively
communicate and follow up to
provide final resolution to
customers.
Education and Experience:
Associate's degree (A. A.) or
equivalent from two-year college or
technical school; or three months
to one year related experience
and/or training; or equivalent
combination of education and
experience.
Physical Demands:
The physical demands described here
are those that must be met by an
employee to successfully perform
the essential functions of this
position. Reasonable accommodations
may be made to enable individuals
with disabilities to perform the
essential functions. While
performing the duties of this job
the employee is: Regularly required
to talk and hear; Frequently
required to sit, stand and bend at
the knee and waist and walk;
Required to use hand to type,
handle objects and paperwork;
Required to reach and hold on to
items at chest level or reach above
the shoulder; Required to use close
vision and be able to focus.
Finally, the employee generally
works in an indoor office
environment; overtime maybe
required.
Time Warner Cable offers
competitive benefits to include
medical, dental, vision, a matched
401(k) plan, tuition reimbursement,
free cable (in specified areas) and
free AOL. Qualified candidates
should apply in person using the
Time Warner Cable kiosk (where
available) or on-line at
www.timewarnercable.com.
EOE/M/F/D/V
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| Nov 20, 2009,1 days old
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| Customer Care Professional |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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Posting
Job Title Customer Care Professional
Requisition # 116241BR
Location United States - North Carolina - Charlotte
Area of
Interest Customer Service/Member Services
Position
Type Full Time
Posting Job Description Time Warner Cable's Carolina Region
Customer Care department currently seeks a
Customer Care Professional Representative
for our Charlotte, NC location. Please find
below a brief description of the essential
duties and responsibilities required to
function successfully in this position.
Shift:Wed-Sun 2pm-11pm -Subject to
change due to business needs.
Location: Charlotte, NC
Purpose:
The purpose of this position is to provide
customer sales and service support for the
high speed data broadband product, digital
phone and cable television in a manner
consistent with Time Warner Cable policies,
procedures, quality, standards, customer
needs and applicable local, state, and federal
procedures.
Essential Job Functions:
.Sales attempts to be made on all sales
eligible calls with a focus on core products.
.Successfully completes the division's
customer sales & service orientation
program.
.Trains and becomes proficient in selling
services by phone to customers and potential
subscribers and in working to retain
customer and maintain current service levels.
.Trains and becomes proficient in assisting
customers in assessing service repair
problems, scheduling service calls and
meeting department standards for this
function.
.Trains and becomes proficient in answering
customer billing questions, including
payment timetables.
.Trains and becomes proficient in assisting
field employees in setting up and authorizing
customer accounts. Meets department
standards for handling sales support calls.
.Trains and becomes proficient in handling
payment transactions, if applicable.
.Adheres to accepted company policy and
procedures in providing services to
customers.
.Maintains an acceptable standard of quality
in dealing with the customer, both in
attitude and ability.
.Maintains acceptable sales performance in
the following areas: tiers, pay units, remote
control units, additional outlets, downgrades
and disconnects.
.Sales all company products effectively to
in-bound calling customers and potential
subscribers.
.Cooperates with co-workers.
.Responds politely to customers.
.Works as a member of a team.
.Accepts change in a productive manner.
.Performs other duties as assigned.
Required Education:
High school diploma or general education
diploma (GED).
Required Certifications, Licenses,
Registrations, etc., to perform the essential
functions of this position:
Compliance with Time Warner Cable's vehicle
safety operations policy required.
Experience/Skills Required
Provide quality customer service via
telephone, or by other type of
correspondence with customers. Answer
general information inquiries for customers
on rates,
programming, installation, upgrading,
downgrading, transfers, disconnections, and
billing questions.Perform necessary functions
for new and prospective customers, including
scheduling of installations, entering of
account information on a computer system,
selling services, upgrading services,
providing information on service
availabilities, and providing general
information on online services in a call
center environment. Review billing
statements with customers. Compute and
coordinate payment arrangements with
customers on delinquent accounts within the
guidelines set forth by the department.
Provide technical support for customers
addressing use of equipment, how to order
pay-per-view events, and set-up issues.
Perform technical troubleshooting for
reception problems prior to issuing a repair
call. Schedules and cancels work
assignments for installers. Determine referral
of high-speed data (HSD) calls to the
correct ISP vendor, as well as appropriately
direct HSD trouble calls to either the National
Help Desk or to internal HSD personnel.
Ability to work independently. Possess
excellent verbal and written communication
skills.
.Ability to work hours outside of normally
scheduled shift with little or no advance
notification required.
Legal or Financial Responsibilities
.Maintain and operate company electronic
information, tools, materials and equipment
in a safe and lawful manner.
Communication Skill level:
Ability to read and interpret documents such
as safety rules, operating and maintenance
instructions, and procedure manuals. Ability
to write routine reports and correspondence.
Ability to speak effectively before groups of
customers or employees of organization.
Reasoning ability:
Intermediate Skills: Ability to apply common
sense understanding to carry out instructions
furnished in written, oral, or diagram form.
Ability to deal with problems involving
several concrete variables in standardized
situations.
Working Conditions:
·Sits for long periods of time.
·Works inside throughout the year.
·Types and reads on a computer.
·Communicates in-person, by telephone and
written correspondence.
·Stands, stoops, reaches, pushes and pulls.
Candidates must apply online to be
considered for open positions
Time Warner Cable offers competitive
benefits to include medical, dental, vision, a
matched 401(k) plan, tuition reimbursement,
free cable (in specified areas).
"WE SUPPORT A DRUG FREE AND SAFE
WORKING ENVIRONMENT."
EOE M/F/D/V
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| Nov 20, 2009,1 days old
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| Sr Engineer, Technical Security |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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Posting
Job Title Sr Engineer, Technical Security
Requisition # 116282BR
Location United States - North Carolina - Charlotte
Area of
Interest Information Technology Services
Position
Type Full Time
Posting Job Description The Time Warner Cable Corporate office currently seeks a Senior Engineer, Technical Security for our IT/Info Systems Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Position Summary:
The Security Engineer's role is to ensure the confidentiality, availability and integrity of in-house information systems and processes. This is achieved by planning, designing, and developing technical security monitoring, testing, and control systems across the organization. In addition, the Security Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all security related hardware, software, and communication links. This individual will also respond to information security incidents by coordinating data collection, conducting analysis to understand the nature of the attack or issue, direct containment activities, facilitate remediation and recovery tasks, and provide documentation and reporting of the incident in a timely and accurate fashion. This individual will also participate in security testing of hosts, systems, and applications across the organization. This testing will include but is not limited to vulnerability scanning and review, penetration testing (ethical hacking, both network and application layer, and security code review
Essential Job Functions:
Strategy & Planning
. Collaborate with executive management and department leaders to assess near- and long-term technical security needs.
. Create and maintain documentation as it relates to security monitoring, testing, and control configuration, processes, and service records.
. Develop, implement and maintain policies, procedures, and associated training plans for technical security administration, usage, and disaster recovery.
. Develop technical security standards related to system, network, and application security practices.
Acquisition & Deployment
. Design and deploy company security infrastructure including authentication, end-point, testing, encryption, and monitoring systems.
. Conduct research on information security products, services, protocols, and standards to remain abreast of developments in the information security industry.
. Oversee new and existing equipment, hardware, and software upgrades.
. Interact and negotiate with vendors, outsourcers, and contractors to secure information security products and services.
Operational Management
. Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
. Propose and create system design models, specifications, diagrams, and charts to provide direction to system programmer and development teams.
. Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies.
. Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems.
. Ensure system connectivity of all servers, shared software, groupware, and other applications.
. Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
. Ensure compatibility and interoperability of in-house computing systems.
. Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
. Monitor and test system performance; prepare and deliver system performance statistics and reports.
. Provide orientation and training to end users for all modified and new systems.
. Configure information security systems to ensure their smooth and reliable operation for fulfilling business objectives and processes.
. Monitor security systems performance and troubleshoot problem areas as needed.
. Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices as it relates to information security monitoring and controls.
. Manage servers, including database, e-mail, print, and backup servers and their associated operating systems and software.
. Practice security asset management, including maintenance of security component inventory and related documentation and technical specifications information.
. Manage and/or provide guidance to junior members of the team.
Job Requirements:
Knowledge & Experience
. Proven experience and success with information security technology design, development, and implementation.
. Proven experience with security principles and general security management best practices.
. Strong, hands-on technical knowledge of network and PC operating systems, including Firewalls, IDS/IPS, Windows, UNIX (Linux, AIX, HPUX, Solaris, etc), TCP/IP, etc.
. Excellent knowledge of vulnerability management tools and methodologies.
. Excellent knowledge of information security incident response and forensics tools and methodologies
. Excellent hardware and software troubleshooting experience.
. Extensive application support experience with McAfee and PGP product lines.
. Competence with testing tools and procedures for information security.
. Good understanding of the organization's goals and objectives.
. Knowledge of applicable data privacy practices and laws.
. Staff an on-call rotation
. Travel 10%
Preferred Qualifications:
. Secure Software development experience and/or solid scripting/coding skills
. Previous experience on a Computer Incident or Emergency Response Team
. Previous experience as a Penetration Tester
. Knowledge of cryptographic standards, ciphers, algorithms and PKI
. Information Security Certifications, such as CISSP or GIAC
Education and Experience:
Bachelor's degree (B. A.) from four-year college or university; or equivalent training, education and experience.
Physical Demands:
The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is: Regularly required to talk and hear; Frequently required to sit, stand and bend at the knee and waist and walk; Required to use hand to type, handle objects and paperwork; Required to reach and hold on to items at chest level or reach above the shoulder; Required to use close vision and be able to focus. Finally, the employee generally works in an indoor office environment; overtime maybe required.
Finally, Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, free cable (in specified areas) and free AOL. Qualified candidates should apply in person using the Time Warner Cable kiosk (where available) or on-line at www.timewarnercable.com. EOE/M/F/D/V
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