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matching records:26 | page1 of6
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 | Nov 20, 2009,added today!
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| Vice President, Marketing |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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Posting
Job Title Vice President, Marketing
Requisition # 115082BR
Location United States - North Carolina - Charlotte
Area of
Interest Marketing
Position
Type Full Time
Posting Job Description Time Warner Cable Carolina Region currently seeks a Vice President of Marketing in Charlotte, NC. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
PURPOSE:
This position is responsible for the Region's Business Class market planning and strategic marketing plan. They will work closely with all departments throughout the Region and Commercial Services Corporate in a team environment to provide marketing leadership, solicit feedback,lead/participate in decision making, lead marketing tactics implementation, build competitive advantage and operate as a strong external spokesperson for the Carolina's Commercial Services business. Maintaining and utilizing good working relationships with division commercial leadership, corporate marketing, region organizations, program suppliers, outside agencies and other vendors is a key to success.
JOB FUNCTIONS:
. In conjunction with the Sr Financial Director lead development of the annual business plan detailing revenue growth objectives by channel, pricing/product deployment assumptions, incremental revenue growth initiatives and assumptions associated with the competitive, economic and legal/regulatory environment.
. Based on the market opportunity assessment and segmentation priorities establish customer forums to enable broad reach at the market level to targeted customers to ensure two way dialogue enabling improved customer satisfaction, market research input and new customer acquisition
. Develop, establish and implement Regional product development, pricing, marketing policies and strategies designed to maximize the success of all product lines - Video, High Speed OnlineData, Digital PhoneVoice, and Managed Services via wireline (DOCSIS/fiber) and wireless technologiesFiber.
. Responsible for the achievement of Regional revenue growth objectives. Develop and execute an integrated marketing plan that links with Corporate Commercials Services Marketing Plan and develops region specific strategic and tactical plans with measurable cost/marketing dollar success thresholds.
. Develop and implement customer acquisition and retention activities, promotional campaign strategies and customer information materials in order to maintain existing customers and to maximize growth.
. Responsible for all media, direct mail and other advertising used by the region, research new services and products to increase quantity and quality of programming.
. Perform competitive analysis with the ability to recognize and understand competitive changes in the related marketplace and develop Regional competitive strategies for the purpose of building ongoing competitive advantage.
. Oversee the assessment of our current Alternate Sales Channels Program and development of a proposed recommendation that identifies a cost effective way to serve our lower value/high volume customer base. The scope of this responsibility includes: Evaluate Alternate Sales Channels; Conduct Beta Test; Develop Associated Processes & Controls, Create Budgets, Establish Goals and Continue to Manage the Program.
.Provide monthly operational results summaries against established plans which include identification of missed objectives, root cause analysis and recovery/intervention initiatives to map back to plan commitments Additionally identify new opportunities in year that can be implemented to over- achieve plan.
. Provide Regional marketing leadership for the organization.
QUALIFICATIONS: At minimum a Bachelor's degree (B. A.) from four-year College or university; or equivalent training, education and experience.
Master's degree (M. A.) or higher or equivalent training, education and experience preferred.
. Ten to twenty years B2B sales and marketing experience with at least five to seven years experience in a senior marketing management position, preferably with multiple system organization
. Demonstrated ability to develop creative and innovative approaches to Business Class marketing and selling video, Data, Voice and other lines of business
. Demonstrated experience with B2B market segmentation strategies, vertical marketing and establishment of effective customer relationship forums
. Previous market planning experience across all B2B segments inclusive of National, Medium and Small/SOHO customer segments
. Proven track record of success in growing and defending the business in a competitive environment
. Working experience with 3rd party Alternate Sales Channels Programs.
. Strong budgetary skills
. Excellent verbal and written communication skills
. Intimate knowledge and familiarity with cable TV billing systems and technology
. Proficient with a variety of software, for example, MS Word, Excel, Power Point, forecasting tools, databases and segmentation systems.
Delegates authority to carry out work of a unit to subordinate supervisors or managers.
The Division Marketing Managers will report directly to this new position, but will be expected to maintain an active dotted line relationship to Division Commercial Leadership.
25% Travel required.
Finally, Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, free cable (in specified areas) and free AOL. Qualified candidates should apply in person using the Time Warner Cable kiosk (where available) or on-line at www.timewarnercable.com. EOE/M/F/D/V.
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| Nov 20, 2009,added today!
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| Director, Employee Relations |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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Job Title Director, Employee Relations
Requisition # 115012BR
Location United States - North Carolina - Charlotte
Area of
Interest Human Resources
Position
Type Full Time
Posting Job Description Time Warner Cable's Carolina Region Human Resources Department currently seeks a Director, Employee Relations in Charlotte, NC. Below please find a brief
description of the essential duties and responsibilities required to function successfully in this position.
SCOPE:
The Director of Employee Relations is responsible for managing the day-to-day administration of all areas of Employee Relations for a 1500+ employee market. This position serves as a business partner with market leadership collaborating on business strategy and working closely with a regional HR team to develop and implement key HR initiatives and ensure a positive union free work environment that engages employees and drives operational excellence.
RESPONSIBILITIES:
.Develops strong working relationships at all levels of the organization and consults with people leaders to ensure the consistent and fair resolution of employee relations issues and concerns.
.Proactively develops solutions to support business strategy, offering advice, providing guidance, and influencing decision making at the market level.
.Responsible for the management and development of a team of Employee Relations business partners supporting a client group model.
.Ensures all local Human Resources members are part of an integrated team including Employee Relations, Learning & Development, Talent Acquisition, Employee Services, and Safety.
.Cultivates a positive and respectful work environment through employee engagement, positive reinforcement, modeling desired behavior, providing adequate work tools, and administering policies fairly and consistently.
.Spearheads company Mission & Values and Diversity & Inclusion initiatives at the market level.
.Actively participates in the development and implementation of Employee Relations policies & procedures, programs, and other company initiatives.
.Collaborates with Regional Human Resources functions on initiatives and projects that span the entire Region and impact employees across all locations.
.Maintains on-going communication with employees on Human Resources initiatives.
.Executes the rollout of Employee Relations/Human Resources training.
.Conducts thorough investigations, documents findings and reviews all information prior to making decisions in the best interest of the employee and the company.
.Ensures compliance with all local, state and federal employment laws and regulatory guidelines.
.Maintains awareness of legislation related to all aspects of human resources and updates management as needed.
.Responsible for employment regulatory compliance (EEO, OSHA, FCC), related legal activities and record keeping.
.Understands and supports company goals and objectives.
.Notifies VP, Employee Relations of functional activities and issues.
.Requires ability to travel with occasional overnight stays.
QUALIFICATIONS:
* A Bachelor's degree in Human Resources or related or equivalent field is required.
* A minimum of 10 years related generalist experience including supervisory responsibility required.
* Master's degree or PHR designation desired.
* Requires good organizational skills and strong problem-solving ability.
* Knowledge of local, state and federal employment laws and regulations is required.
* Requires proven ability and experience in using sound judgment, problem solving, decision making and negotiation skills.
* Also requires good presentation/training skills and proven ability to interface with all levels of the Company.
* Ability to handle multiple tasks simultaneously under pressure and meet goals/deadlines is a must.
* Ability to effectively interact, provide direction and resolve problems in employment matters with division-wide personnel and external customer/applicants.
* Ability to use effective verbal and written communication skills in the development and presentation of human resources programs with all levels of personnel within the organization.
* Ability to coach/counsel managers/employees in various employment matters and represent the company in legal employment matters.
* Excellent interpersonal, organizational and communication skills is required.
PHYSICAL DEMANDS:
May sit for long periods of time. Primarily works inside throughout the year though spends a portion of time outside at various locations, other businesses and auditing other systems/field practices. May work in various weather or environmental conditions, which includes extreme hot or cold conditions, fumes, hazardous materials, etc. Communicates in person, by telephone and through written correspondence. Types and sits at a computer.
EOE M/F/D/V
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| Nov 20, 2009,added today!
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| Supervisor, Accounting |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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Posting
Job Title Supervisor, Accounting
Requisition # 115860BR
Location United States - North Carolina - Charlotte
Area of
Interest Finance/Accounting
Position
Type Full Time
Posting Job Description The Time Warner Cable Corporate office currently seeks a Supervisor, Operations Accounting for our Corporate Operations Accounting Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Our group, Corporate Consolidated Accounting and Reporting, is primarily responsible for finalizing the financial statements (GL close and financial statement preparation) for monthly, quarterly and annual financial reporting, investment accounting, minority interest accounting, equity accounting and analysis, restructuring accounting and analysis, balance sheet analysis on a monthly and quarterly basis, coordinating assistance with our external auditors, coordinating our corporate finance department SOX compliance, coordination and preparation of our quarterly reporting package, assisting with acquisitions and dispositions and special projects directed by senior management.
Specifically in this role as a Supervisor the essential job functions of this position are as follows:
(1) Review and assist in completion of monthly account analysis, reconciliations, and journal entries
(2) Review of quarterly SEC filings and quarterly reporting schedules
(3) Preparation and review of adhoc financial reporting requests, other analysis and special projects as requested by management
(4) Review of monthly accounting for investments and associated analysis
(5) Review and assist with copyright and FCC filings
(6) Review and assist with consolidation accounting and legal entity projects
Job Requirements:
- Bachelors Degree in Accounting
- More than 5 years of accounting experience
- Strong knowledge of GAAP
- Intermediate PC skills particularly in the use of Excel is required.
- Ability to work independently with minimal supervision under stressful conditions
- Coordinate the completion of multiple tasks simultaneously
- Must be able to work flexible hours, including hours beyond the normal work week when required
- Must be able to pay close attention to detail and understand oral and written instructions
- Ability to work in a team environment
- Ability to analyze transactions, determine proper accounting, understand fluctuations and what is driving them and ability to understand our business transactions and comprehend how we account for those transactions
- Positive attitude dedicated towards achieving results for the "team" as well as providing quality service and accuracy
Preferred Qualifications:
- CPA and/or MBA with Public Accounting experience.
- PeopleSoft accounting software experience.
- Supervisory experience, capability of assuming a leadership role in attaining department goals.
The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is: Regularly required to talk and hear; Frequently required to sit, stand and bend at the knee and waist and walk; Required to use hand to type, handle objects and paperwork; Required to reach and hold on to items at chest level or reach above the shoulder; Required to use close vision and be able to focus. Finally, the employee generally works in an indoor office environment; overtime maybe required.
Finally, Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, free cable (in specified areas) and free AOL. Qualified candidates should apply in person using the Time Warner Cable kiosk (where available) or on-line at www.timewarnercable.com. EOE/M/F/D/V
NCBC-TWCC 10/30/2009
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| Nov 20, 2009,added today!
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| Customer Care Professional |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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Posting
Job Title Customer Care Professional
Requisition # 116241BR
Location United States - North Carolina - Charlotte
Area of
Interest Customer Service/Member Services
Position
Type Full Time
Posting Job Description Time Warner Cable's Carolina Region
Customer Care department currently seeks a
Customer Care Professional Representative
for our Charlotte, NC location. Please find
below a brief description of the essential
duties and responsibilities required to
function successfully in this position.
Shift:Wed-Sun 2pm-11pm -Subject to
change due to business needs.
Location: Charlotte, NC
Purpose:
The purpose of this position is to provide
customer sales and service support for the
high speed data broadband product, digital
phone and cable television in a manner
consistent with Time Warner Cable policies,
procedures, quality, standards, customer
needs and applicable local, state, and federal
procedures.
Essential Job Functions:
.Sales attempts to be made on all sales
eligible calls with a focus on core products.
.Successfully completes the division's
customer sales & service orientation
program.
.Trains and becomes proficient in selling
services by phone to customers and potential
subscribers and in working to retain
customer and maintain current service levels.
.Trains and becomes proficient in assisting
customers in assessing service repair
problems, scheduling service calls and
meeting department standards for this
function.
.Trains and becomes proficient in answering
customer billing questions, including
payment timetables.
.Trains and becomes proficient in assisting
field employees in setting up and authorizing
customer accounts. Meets department
standards for handling sales support calls.
.Trains and becomes proficient in handling
payment transactions, if applicable.
.Adheres to accepted company policy and
procedures in providing services to
customers.
.Maintains an acceptable standard of quality
in dealing with the customer, both in
attitude and ability.
.Maintains acceptable sales performance in
the following areas: tiers, pay units, remote
control units, additional outlets, downgrades
and disconnects.
.Sales all company products effectively to
in-bound calling customers and potential
subscribers.
.Cooperates with co-workers.
.Responds politely to customers.
.Works as a member of a team.
.Accepts change in a productive manner.
.Performs other duties as assigned.
Required Education:
High school diploma or general education
diploma (GED).
Required Certifications, Licenses,
Registrations, etc., to perform the essential
functions of this position:
Compliance with Time Warner Cable's vehicle
safety operations policy required.
Experience/Skills Required
Provide quality customer service via
telephone, or by other type of
correspondence with customers. Answer
general information inquiries for customers
on rates,
programming, installation, upgrading,
downgrading, transfers, disconnections, and
billing questions.Perform necessary functions
for new and prospective customers, including
scheduling of installations, entering of
account information on a computer system,
selling services, upgrading services,
providing information on service
availabilities, and providing general
information on online services in a call
center environment. Review billing
statements with customers. Compute and
coordinate payment arrangements with
customers on delinquent accounts within the
guidelines set forth by the department.
Provide technical support for customers
addressing use of equipment, how to order
pay-per-view events, and set-up issues.
Perform technical troubleshooting for
reception problems prior to issuing a repair
call. Schedules and cancels work
assignments for installers. Determine referral
of high-speed data (HSD) calls to the
correct ISP vendor, as well as appropriately
direct HSD trouble calls to either the National
Help Desk or to internal HSD personnel.
Ability to work independently. Possess
excellent verbal and written communication
skills.
.Ability to work hours outside of normally
scheduled shift with little or no advance
notification required.
Legal or Financial Responsibilities
.Maintain and operate company electronic
information, tools, materials and equipment
in a safe and lawful manner.
Communication Skill level:
Ability to read and interpret documents such
as safety rules, operating and maintenance
instructions, and procedure manuals. Ability
to write routine reports and correspondence.
Ability to speak effectively before groups of
customers or employees of organization.
Reasoning ability:
Intermediate Skills: Ability to apply common
sense understanding to carry out instructions
furnished in written, oral, or diagram form.
Ability to deal with problems involving
several concrete variables in standardized
situations.
Working Conditions:
·Sits for long periods of time.
·Works inside throughout the year.
·Types and reads on a computer.
·Communicates in-person, by telephone and
written correspondence.
·Stands, stoops, reaches, pushes and pulls.
Candidates must apply online to be
considered for open positions
Time Warner Cable offers competitive
benefits to include medical, dental, vision, a
matched 401(k) plan, tuition reimbursement,
free cable (in specified areas).
"WE SUPPORT A DRUG FREE AND SAFE
WORKING ENVIRONMENT."
EOE M/F/D/V
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| Nov 20, 2009,added today!
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| Marketing Specialist |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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Posting
Job Title Marketing Specialist
Requisition # 116249BR
Location United States - North Carolina - Charlotte
Area of
Interest Marketing
Position
Type Full Time
Posting Job Description Time Warner Cable's Carolina Region seeks Specialist, Marketing for the Commercial Services department located in Charlotte NC office. Below is the description of essential duties and responsibilities required to function successfully in this position.
PURPOSE: Assist the Sr. Regional Marketing Manager in the creation and implementation of marketing programs highlighting TWCBC's products and services. Assist in the day-to-day marketing programs for acquisition and retention.
JOB FUNCTIONS:
Provides support Business Class Marketing Campaign initiatives. Duties include support including:
Campaign Development
Creative Development
Offer Development
Campaign Tracking and Execution
Campaign Results Reporting
Miscellaneous Campaign related activities.
Provides support to lead management process. Duties include:
Assignment and Tracking of Campaign related leads
Assignment and Tracking of External Agent Program lead requirements
Assignment and Tracking of Referral Program leads
Assignment and Tracking of Web-based leads
Maintenance of Master Territory Assignment Data
Assist with the Resolution of Lead assignment conflicts
Will manage and update certain Salesforce.com data.
Miscellaneous project Support
Provides assistance with special projects that involve Business Class Marketing organization.
Project task execution
Project reporting
Other duties as assigned.
QUALIFICATIONS:
Four year college degree in marketing, business or related field is preferred.
-4-5 years experience in CLEC/ILEC/Cable B2B industry with demonstrated results
-Experience in acquisition and/or upgrade marketing campaign success specific to Voice/Data/wireless/wireline/managed services based products
-Experience in Small to Medium business segments/verticals a plus
Strong organizational skills
Must be able to meet deadlines
Strong and creative written and verbal skills, with attention to detail
Articulate, business-like professional
Diplomatic when working with other departments and peers
Must be a team player and be able to work in project environment
Must project positive image and maintain the ability to deliver initiatives under tight deadlines working through and with others
Ability to handle multiple tasks and meet deadlines in a dynamic environment.
COMMUNICATION SKILLS: Ability to read, analyze, and interpret common scientific and/or technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, free cable (in specified areas) and free AOL. Qualified candidates should apply in person using the Time Warner Cable kiosk (where available) or on-line at www.timewarnercable.com.
TWC is an Equal Opportunity Employer M/F/D/V
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