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matching records: 8| page 1 of 2
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 | Sep 2, 2010,added today!
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Time Warner Cable
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| Vice President, Communications - Carolinas |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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| Posting
Job Title Vice President, Communications - Carolinas
Requisition # 122498BR
Location United States - North Carolina - Charlotte
Area of
Interest Corp Communications/Corp Affairs/Government Affairs
Position
Type Full Time
Posting Job Description This position is responsible for managing
and leading communications for the
Carolinas, which serves more than two
million customers in North and South
Carolina. Specifically, this leader oversees
local public relations strategy and
execution; community relations/strategic
philanthropic strategy, programs,
relationships and activities; employee
volunteerism; and local area employee
communications. This leader manages
communications personnel in areas
throughout the Carolinas, and works
closely with regional public relations and
employee communications leaders to
ensure consistent, effective
communications to all audiences. This
leader will also work closely with other
functional areas to ensure strong
communications involvement and support
and communications counsel at the local
level.
In addition to strong communications skills,
the successful candidate has experience
leading dynamic and cross-functional
teams, managing a budget, advising
executives and understanding operational
imperatives.
DUTIES/OBJECTIVES:
. Manages local communications team
members throughout Carolinas.
. Develops and implements public
relations programs designed to advance
TWC's business objectives and emphasize
localism.
. Collaborates with community-based
organizations and programmers on
community initiatives that align with the
Company's national philanthropic strategy
and brand, ensuring maximum positive
exposure for the Company.
. Designs and manages employee
volunteerism opportunities.
. Partners with Marketing, HR and other
departments to disseminate important
business information in a timely, clear
manner.
. Oversees local employee
communications tools and resources to
ensure that employees have information
necessary to do their jobs.
. Builds and maintains relationships with
key community leaders and business
partners in the Carolinas.
. Works with local communications staff
and other regional team members to
manage projects within department budget.
. Leads crisis communications around
local issues as necessary.
. Provides advice and assistance to
other company representatives in their
presentation of information to the public or
media.
. Perform other duties as assigned.
REQUIREMENTS:
. Bachelors degree in Communications,
Marketing, Journalism or similar discipline
required.
. Ten years of Public Relations,
Communications, Marketing, Media
Relations and/or Journalism experience
required.
. Excellent organizational, leadership,
team-building, problem solving, decision-
making and strategic planning skills
required.
. Superior written and oral
communications skills are essential,
including public speaking and business
writing experience.
. Willingness and ability to travel as
needed.
. Ability to manage diverse staff,
develop and initiate successful projects,
work independently, work under pressure
and meet deadlines, with proven attention
to detail and follow up.
. Excellent computer skills required (MS
Office Suite and desktop publishing).
. Budgeting experience required.
. Knowledge of cable and/or other
media operations is strongly desired. |
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| Sep 2, 2010,added today!
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Time Warner Cable
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| Vice President, Employee Communications - East Reg |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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| Posting
Job Title Vice President, Employee Communications - East Region
Requisition # 122493BR
Location United States - North Carolina - Charlotte
Area of
Interest Corp Communications/Corp Affairs/Government Affairs
Position
Type Full Time
Posting Job Description This position is responsible for leading employee communications for our approximately 18,000 employees in the East Region. The leader will develop and implement communications strategies and tactics to educate and engage our employees in the Region's goals, mission and ultimate success. This environment requires a dynamic approach that encourages open, two-way dialogue among all employees, in particular between front-line and management personnel. This role will be instrumental in ensuring that all employees have easy access to the information they need to effectively do their jobs.
In addition to strong communications skills, the successful candidate has a proven track record of leading dynamic and cross-functional teams, managing a budget, advising executives and understanding operational imperatives.
DUTIES/OBJECTIVES:
. Develops and executes strategies and plans to promote effective communications among all employees.
. By acting as the communications liaison between management and employees, helps increase employee morale and productivity by enhancing understanding of key company strategies and each employee's role in achieving company goals.
. Continually evaluates the state of internal communications and the overall understanding of company strategies and direction, and makes strategic recommendations and action plans for improvement.
. Counsels leadership at all levels on importance of frequent, open communication and inserts employee communications considerations into planning of all major regional initiatives, events and announcements.
. Oversee communications tools including intranet, e-newsletters, regional announcements and other materials geared to employees. Evaluate and implement new communications vehicles and technology that enhance the company's communications with employees.
. Evaluates and employs new media and communications channels to ensure ongoing effectiveness of communications throughout all levels of the organization.
. Partners with other departments such as Learning and Development, HR, Marketing and Operations to provide supervisors and other managers with appropriate messages, tools and training to help them be effective communicators.
. Assists with programs that improve employees' competitive understanding and readiness.
. Works closely with communications team members to engage employees in TWC's philanthropic activities and enable them to be ambassadors in the community.
. Consistently advocates positions that are reflective of and supportive of strategic business objectives identified by the company.
. Promotes a positive, effective flow of information internally.
. Responsible for overall employee communications budget and long-term planning.
REQUIREMENTS:
. Bachelor's degree in Communications, Marketing, Journalism or similar discipline required.
. At least ten years of Public Relations, Communications, Marketing, and/or Journalism experience required.
. Excellent and proven organizational, leadership, team-building, problem solving, decision-making and strategic planning skills required.
. Superior written and oral communications skills are essential, including public speaking and business writing experience.
. Ability to develop and initiate successful projects, work independently, work under pressure and meet deadlines, with proven attention to detail and follow up.
. Demonstrated experience developing and executing employee communications tools, programs and initiatives.
. Budgeting experience required.
. Knowledge of cable and/or other media operations strongly desired.
. Willingness and ability to travel occasionally throughout the region. |
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| Sep 2, 2010,added today!
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Time Warner Cable
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| Phone Provisioning Dispatcher |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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| Posting
Job Title Phone Provisioning Dispatcher
Requisition # 122556BR
Location United States - North Carolina - Charlotte
Area of
Interest Customer Service/Member Services
Telecommunications
Position
Type Full Time
Posting Job Description Time Warner Cable East Region Business Class office currently seeks a Phone Provisioning Dispatcher for the Ballantyne NC location. Please find a brief description of the essential duties and responsibilities required to function successfully in this position.
PURPOSE: Position is responsible for provisioning all aspects of customer voice equipment for Business Class phone services. It supports installers, service techs during initial installation and service calls.
JOB FUNCTIONS:
Uses the provisioning tool; maintaining working relationships between TWC and Sprint, performing customer installation follow up, maintaining ongoing data tracking reports, working with all operational departments to ensure customer service and satisfaction and communicates with customers about all product offerings as required.
.Adding equipment to the customer account.
.Utilizing the billing system to initiate dial tone while the installer is on site.
.Participating in call and feature testing for all lines being installed.
.Balancing the account.
.Conduct a soft check in of the work order.
.Trouble shoot as required.
.Escalate to resolve issues in a timely manner, while installer is on site.
.Ensure all services are working to the customer's satisfaction and expectation while the installer is on site.
.Provision Digital Phone orders
.Producing reports, including conducting required research and analysis
.Ensure compliance with provisioning policies and procedures
.Maintain relationships with internal departments or external carriers to ensure that identified problems are resolved in the most timely manner.
.Handle semi-routine provisioning duties and problems.
REQUIRED QUALIFICATIONS:
Associate's Degree or 3 plus years of relevant experience required.
Minimum of one year experience in a related customer service and/or technical support field, with cable and/or phone experience required.
Local carrier experience required.
Must have B2B experience
Experience in a dispatch position with phone provisioning experience required.
Experience with ICOMS (AS400) and provisioning of phone services via the phone provisioning tool required.
Ability to maintain ongoing data tracking reports, working with all operational departments to ensure customer service and satisfaction and communicates with customers about all product offerings as required.
Proven interpersonal skills are essential, along with excellent administrative, organizational and communication skills.
Knowledge of customer operations, business accounts and flow is important, along with attention to detail and problem solving skills.
PREFERRED QUALIFICATIONS:
.Knowledge of specific subject areas which make performance of the job possible
LEGAL/FINANCIAL RESPONSIBILITIES: Requires adherence to Time Warner Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.
COMMUNICATIONS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, and free cable (in specified areas). |
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| Sep 2, 2010,added today!
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Time Warner Cable
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| Vice President, Public Relations - East Region |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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| Posting
Job Title Vice President, Public Relations - East Region
Requisition # 122497BR
Location United States - North Carolina - Charlotte
Area of
Interest Corp Communications/Corp Affairs/Government Affairs
Position
Type Full Time
Posting Job Description This position is responsible for leading public relations for the East Region, which serves more than six million customers in New York, New England and the Carolinas. Specifically, this position will lead public relations strategy and execution throughout the East Region and serve as the regional spokesperson. This leader will work closely with local market communicators to ensure consistent, effective and proactive communications across the region.
In addition to strong communications skills, the successful candidate has a proven track record of leading dynamic and cross-functional teams, managing a budget, advising executives and understanding operational imperatives.
DUTIES/OBJECTIVES:
. Develops and implements proactive public relations programs designed to advance TWC's residential and commercial business objectives across the region.
. Collaborates closely with other communications team members to maximize publicity opportunities within all local operations.
. Creates messaging strategy, platform and tools to promote the value of TWC's services.
. Collaborates with other functional areas, local market communicators and operational leaders to ensure consistent communications across all external channels.
. Leads crisis communications as necessary and outlines overall crisis communication plans for the East Region.
. Partners with all functional areas to gather key information for response to media inquiries.
. Leads social media efforts to engage customers in dialogue; highlight product features, offerings and benefits; and share local community activities and partnerships.
. Builds and maintains relationships with key media around the East Region.
. Writes speeches for senior leaders.
. Works closely with the local communications staff in developing regional public relations programs that drive business results.
. Oversees the development, production and distribution of news releases, editorials, features, stories and other media communications.
. Provides advice and assistance to other company representatives in their presentation of information to the public or media.
. Promotes TWC's local involvement, financial support and programs within the Region.
. Oversees the dissemination of daily news coverage and related materials to appropriate audiences.
. Perform other duties as assigned.
REQUIREMENTS:
. Bachelor's degree in Communications, Marketing, Journalism or similar discipline required.
. At least ten years of Public Relations, Communications, Marketing, Media Relations and/or Journalism experience required.
. Excellent and proven organizational, leadership, team-building, problem solving, decision-making and strategic planning skills required.
. Superior written and oral communications skills are essential, including public speaking and business writing experience.
. Ability to develop and initiate successful projects, work independently, work under pressure and meet deadlines, with proven attention to detail and follow up.
. Demonstrated experience developing and executing results generating communication initiatives using traditional, social and foreign language media outlets.
. Demonstrated experience serving as spokesperson on proactive and reactive issues.
. Track record of developing, maintaining and driving results with key media contacts
. Budgeting experience required.
. Knowledge of cable and/or other media operations is required.
. Willingness and ability to travel occasionally throughout the region. |
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| Sep 2, 2010,added today!
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Duke Energy
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| Cust Svc Rep-Base-Southeast |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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| Title: Cust Svc Rep-Base-Southeast
Location: North Carolina-Charlotte-DE Carolinas-Charlotte,NC(CCC) (095)
Under direct supervision, on various work schedules, handles billing inquiries, service orders, trouble calls and related matters from customers and other sources by telephone and by mail; handles customer business matters in a warm, friendly, conscientious and tactful manner to develop and promote the highest possible degree of customer relations; performing such duties as: Using computers, calculators, copiers, phones, and other similar equipment that may be needed in the performance of the employee's assignments. Handling inquiries and requests concerning billing matters; resolving high bill inquiries in a manner satisfactory to the customer and the Company; analyzing customer service accounts explaining electric and gas charges; effects of weather conditions and general concepts in the pricing of gas and electric service; offering service and conservation advice; explaining the costs of operating various appliances; promoting the value of service received; re-computing service charges including proration of billing. Adjusting or making corrections when necessary; providing complete explanations to customers to settle misunderstandings; and handling each case promptly and completely to generate maximum customer satisfaction; Explaining and applying Company policies and procedures, all government regulations as they relate to customer billing and service matters. Entering and verifying, within prescribed limits, data pertaining to the customer's accounts to the Customer Service System and related systems. Coordinating and prioritizing the scheduling of work relating to external Customer needs such as: special requests, trouble calls, resumption of service, accepting applications for gas and electric service, temporary electric service and other service orders. Performing other similar or less skilled work.
Basic Qualifications:
* High School diploma or equivalent.
* Demonstrated ability to interact with external and/or internal customers in a pleasant, courteous, and tactful manner.
* Demonstrated effective communication skills.
* Demonstrated good decision making skills.
* Ability to multi-task
* Ability to work flexible work schedule and OT, with minimal notice, based on business need
* Must pass all required testing.
Desired Qualifications:
* Demonstrated ability for handling personal contact with customers in a way that will insure good customer relations.
* Demonstrated ability for handling confidential information.
* 1-3 years Customer Service experience.
*Shifts will be one of the following: first shift, second shift or weekends. Hourly starting wage is $12.25/hr* |
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