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matching records: 15| page 1 of 3
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Time Warner Cable
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| **Assoc Account Executive |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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| Posting
Job Title **Assoc Account Executive
Requisition # 122292BR
Location United States - North Carolina - Charlotte
Area of
Interest Sales
Telecommunications
Position
Type Full Time
Posting Job Description As a technology leader in the telecommunications industry and one of the largest cable operators in the nation, Time Warner Cable Business Class has a uniquely strong marketplace position. We built our business on the single focus of being a best-in-class telecommunications service provider, and we are looking for best-in-class sales leaders to join us in our drive to success.
Position Summary
The Time Warner Cable East Region currently seeks a Commercial Services Associate Outside Account Executive for Charlotte, NC. Please find a brief description of the essential duties and responsibilities required to function successfully in this position.
PURPOSE:
The purpose of this position is to serve as a "pipeline" or reserve candidate to ensure full staffing for the Outside Account Executive group. While in the associate capacity position will perform sales and administrative functions to help group attain sales revenue objectives as they become certified in products and services, required systems knowledge, and sales skills. This position supports the marketing function by serving as one call resolution and maximizing sales opportunities generated through inbound traffic.
JOB FUNCTION:
1.Respond to inquiries from business customers about products and services available and answer questions on all aspects of TWCBC commercial service. Utilize provided support materials to ensure accurate presentation of services.
2.Use skilled probing techniques to identify, develop and match needs after presenting and thoroughly explaining service options to potential customers.
3.Compose and present proposals along with prepared estimated costs analysis to customers.
4.Coordinate access, network and Internet services to customers. Validate customers' computer requirements meet minimum TWCBC system requirements.
5.Set up and follow established procedures to assign account numbers for new potential customers in billing system. Coordinate installation process.
6.Follow established procedures for assigning IP addresses, as necessary.
7.Complete all necessary paperwork and submit required reports as requested by management.
8.Participate in regularly scheduled training and coaching sessions.
9.Develop and maintain strong working relationships with BC customers.
10.Support all department and company goals and objectives.
11.Perform other duties as assigned.
12.Consistently perform all duties and responsibilities according to production and quality standards and provide high quality customer service.
13. Establish and maintain a positive public image.
This position involves contact with customers, the general public, supervisors and management, contractors, and employees.
REQUIRED QUALIFICATIONS:
.High school education or equivalent is required.
.Good customer service skills are required.
.Must be self-motivated and possess a strong interest in selling required.
.Requires basic math skills.
.Basic computer skills is required including various web based and software applications.
.Excellent interpersonal, active listening and verbal communication skills required.
.Excellent written, verbal, and interpersonal communication skills required.
PREFERRED QUALIFICATIONS:
.An Associate's or Bachelor's degree in a related field is preferred.
.Minimum of 1-2 years selling experience in the cable or telecommunications industry is preferred.
.Experience in local carrier and commercial services B2B preferred.
Preferred Qualifications:
* Three or more years of sales experience exceeding revenue quotas, preferably selling data, voice and/or video solutions in the telecommunications industry
* Working knowledge of computers, computer networking, the Internet and fiber connected networks preferred
* Strong networking and negotiation skills required
* Strong verbal, written and interpersonal communication skills required
* Requires ability to multitask, as well as work efficiently and effectively within required deadlines
* The ability to learn quickly and apply that knowledge, along with the ability to work in a team environment is required
* Must have a valid driver¿s license and clean driving record
Education and Experience:
Bachelor's degree from a four-year college or university; or equivalent training, education and experience.
Additional Educational Information (if any): Telecommunications industry experience preferred.
Travel Requirements:
No
Supervisory/Managerial Responsibilities:
No Supervisory responsibilities with this position.
3140 1/5/2010 |
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| Sep 2, 2010,added today!
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Time Warner Cable
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| Account Executive 1 Commercial |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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| Posting
Job Title Account Executive 1 Commercial
Requisition # 121295BR
Location United States - North Carolina - Charlotte
Area of
Interest Sales
Other
Telecommunications
Position
Type Full Time
Posting Job Description As a technology leader in the telecommunications industry and one of the largest cable operators in the nation, Time Warner Cable Business Class has a uniquely strong marketplace position. We built our business on the single focus of being a best-in-class telecommunications service provider, and we are looking for best-in-class sales leaders to join us in our drive to success.
Position Summary
The Account Executive 1 position is a consultative field sales position within our Business Class commercial sales team. Individuals in this position are responsible for voice, data and video sales within a defined sales territory.
Essential Job Functions (Describe functions that are performed that are necessary for the company¿s operation at a frequency of at least 60%)
Essential Job Functions:
* Conducts proactive consultative needs analysis with new prospective customers, including the development of client centric product solutions
* Understands the communication needs of small and mid-sized business customers and designs solutions to meet those unique business needs
* Responsible for achieving a monthly revenue quota in data, phone and video sales
* Designs, develops and delivers sales proposals and presentations on product benefits
* Self-generates leads by contacting prospective clients by telephone, cold call premise visits, networking and industry events
* Qualifies new leads and requests site surveys to determine serviceability of prospects, including submission of ROI analysis to sales management
* Maintains all sales databases necessary to report sales activity and customer information
* Works with the Account Management team to ensure timely handoff of sold accounts for ongoing management and retention
* Works in conjunction with other business services support groups, including sales engineering, sales support and marketing personnel
* Attends all sales meetings and training sessions as required by management
Preferred Qualifications:
* Three or more years of sales experience exceeding revenue quotas, preferably selling data, voice and/or video solutions in the telecommunications industry
* Working knowledge of computers, computer networking, the Internet and fiber connected networks preferred
* Strong networking and negotiation skills required
* Strong verbal, written and interpersonal communication skills required
* Requires ability to multitask, as well as work efficiently and effectively within required deadlines
* The ability to learn quickly and apply that knowledge, along with the ability to work in a team environment is required
* Must have a valid driver¿s license and clean driving record
Education and Experience:
Bachelor's degree from a four-year college or university; or equivalent training, education and experience.
Additional Educational Information (if any): Telecommunications industry experience preferred.
Travel Requirements:
No
Supervisory/Managerial Responsibilities:
No Supervisory responsibilities with this position. |
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| Sep 2, 2010,added today!
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Time Warner Cable
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| Comml Sales Trainer II |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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Job Title Comml Sales Trainer II
Requisition # 122316BR
Location United States - North Carolina - Charlotte
Area of
Interest Human Resources
Position
Type Full Time
Posting Job Description The Time Warner Cable Business Class East Region currently seeks a Commercial Sales Trainer II for the Charlotte, NC location. Please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Purpose: The purpose of this position is to provide a focal point for the Commercial Services sales training and development needs of the region in a manner consistent with Time Warner Cable policies, procedures, quality standards, customer needs and applicable local, state and federal regulations.
This job description is not intended to be all-inclusive, and employee may also perform other reasonably related business duties as assigned by the supervisor and other management as required. Time Warner Cable may need to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
Essential Job Functions:
.Conduct other training venues including but not limited to new employee, sales skills, systems, special product launches, sales promotions, one-on-one coaching, and refresher training for the Account Consultants, Account Managers, Account Executives, and Major Account Sales.
.Integrates his/her current field sales skills and techniques into the corporate and field training program to ensure instructor-led training is as realistic to the position as possible.
.Incorporates eLearning modules into the training curriculum and supports coaching/support associated with post-learning activities.
.Prepares lesson plans relevant to training material.
.May track and analyze training programs by examining training participants' job performance.
.May recommend changes to the training programs and assist in the development of new programs.
.Analyzes course evaluations in order to judge effectiveness of training sessions and to implement suggestions for improvements.
.Knows and applies the fundamental concepts, practices and procedures of particular field of specialization.
.Under supervision, performs work that is varied and that may be somewhat difficult in character, but usually involves limited responsibility. Some evaluation, originality or ingenuity is required.
.Monitors training results through employee progress and maintains records of training attendance to determine program effectiveness.
.Work closely with aforementioned sales channels to ensure employees receive necessary training to perform department functions.
.Conduct research and analysis to assess training needs and seek new tools to support organizational objectives and goals.
REQUIRED Qualifications:
Bachelor's degree (B. A.) from four-year college or university.
.Minimum 5+ years training experience in a telecommunications environment. (Will consider other environments in lieu of solid learning & development experience).
.Minimum 2 years project management in a training department;
2 years in either classroom training, instructional design or eLearning design/management.
.Maintain and grow knowledge of the training industry including new methodologies for behavior transfer including blended approaches using e-learning.
.Maintain a deep knowledge of existing and new curriculum; this may include facilitating courses to gain knowledge.
.Outstanding facilitation and public speaking skills.
.Manages own performance and development.
.Ability to integrate technology into the education and business processes.
.Ability to apply real world experience to explain selling concepts.
.Knowledge of adult teaching and learning techniques.
.Knowledge of consultative and solutions sales methods.
PREFERRED QUALIFICATIONS:
.Course/curriculum design is a plus, but not preferred
.Uses tools provided within work environment to assist in achieving self development goals.
.Desire to expand current knowledge of design, development and implementation of education, training and performance improvement solutions.
Travel requirements and frequency: Less than 25%
Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, free cable (in specified areas) and free AOL. Qualified candidates should apply in person using the Time Warner Cable kiosk (where available) or on-line at www.timewarnercable.com. |
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| Sep 2, 2010,added today!
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Time Warner Cable
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| Account Manager - Inside Sales |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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| Posting
Job Title Account Manager - Inside Sales
Requisition # 122062BR
Location United States - North Carolina - Charlotte
Area of
Interest Sales
Position
Type Full Time
Posting Job Description As a technology leader in the telecommunications industry and one of the largest cable operators in the nation, Time Warner Cable Business Class has a uniquely strong marketplace position. We built our business on the single focus of being a best-in-class telecommunications service provider, and we are looking for best-in-class sales leaders to join us in our drive to success.
Position Summary
The Account Manager position is a consultative outbound telemarketing position within our Business Class commercial sales team. Individuals in this position are responsible for the upsell of voice, data and video services to existing customers, as well as the renewal, retention and winback of customers.
Essential Job Functions:
* Primary responsibility is existing customer upsell and contract renewal within the small and mid-sized business market
* Position may also involve some field sales activities, with occasional travel to customer locations
* Responsible for achieving a monthly revenue quota in data, phone and video sales
* Develops customer centric solutions and delivers sales proposals on product benefits
* Clearly understands and communicates the company's value proposition
* Maintains all sales databases necessary to report sales activity and customer information
* Works with the Account Executive and Account Consultant teams to ensure timely handoff of sold accounts for ongoing management and retention
* Works in conjunction with other business services support groups, including sales support and marketing personnel
* Attends all sales meetings and training sessions as required by management
Preferred Qualifications:
* Requires two or more years of sales experience, preferably selling data, voice and/or video solutions in the commercial telecommunications market
* Working knowledge of computers, computer networking, the Internet and networks preferred
* Strong verbal, written and interpersonal communication skills required
* Requires ability to multitask, as well as work efficiently and effectively within required deadlines
* The ability to learn quickly and apply that knowledge, along with the ability to work in a team environment is required
Education and Experience:
Bachelor's degree from a four-year college or university preferred; or equivalent training, education and experience.
Additional Educational Information (if any): Telecommunications industry experience preferred.
Travel Requirements:
No
Supervisory/Managerial Responsibilities:
No Supervisory responsibilities with this position. |
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| Sep 2, 2010,added today!
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Time Warner Cable
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| Sr Director, HR Operations |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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| Posting
Job Title Sr Director, HR Operations
Requisition # 122249BR
Location United States - North Carolina - Charlotte
Area of
Interest Human Resources
Position
Type Full Time
Posting Job Description COMPANY:
Time Warner Cable owns and manages cable systems passing approximately 26 million homes in 33 states. The Company has 14.7 million customers for its video, high-speed data and residential telephone services. This includes 13.3 million basic video subscribers and more than 7 million customers who purchase at least two of the Company's primary services. Time Warner Cable operates some of the most technologically advanced and best-clustered cable systems in the country, with nearly 85 percent of the Company's customers located in five geographic regions: New York, Texas, Ohio, the Carolinas and southern California. It is the largest cable provider in the nation's two largest cities, Los Angeles and New York, and the second largest cable operator in the country. The Company's history has been one of innovation, including pioneering fiber-coaxial technology that set the industry standard and launching the nation's first high-speed Internet service, Road Runner, in 1996. Time Warner Cable leverages its leadership in innovation and quality customer care to deliver other advanced products and services such as video-on-demand, high-definition television, and digital video recorders, and also delivers innovative communications solutions to business customers.
SCOPE:
The TWC East Region was recently formed when Operating Executive Vice President, Carol Hevey, took over operations & leadership responsibilities for the combination of the legacy Northeast and Carolina Regions. The East Region is over 13,000 employees and over $5B in revenue with geographical operations in Maine, New Hampshire, Upstate New York, North Carolina & South Carolina.
PURPOSE:
The Senior Director, HR Operations will lead the alignment of regionally and company-wide consistent compensation practices and drive region-wide programs centered around benefits, metrics, data integrity, the regional HR budget, and special projects while driving standardization across the East Region and the Company. This role will be "transitional" in nature as the company becomes more consistent with incentive compensation plans and job code alignment. Initially, this job will focus as a regional resource partnering closely with regional leadership, regional HR leaders and peer roles in other regions. The incumbent will have a strong dotted line reporting relationship to the Corporate Group Vice President, Compensation and Benefits (GVP). It is anticipated that after a 12 to 24 month period as serving as a regional resource, this position will transition from a regional reporting relationship (to the RVP-HR) to reporting to the GVP (or his designee) in a company-wide role.
RESPONSIBILITIES/OBJECTIVES:
. Build relationships with Regional and Corporate leaders and provide insight and guidance on compensation and benefits initiatives both in the short and long term.
. Serve as integral members of the Compensation Council partnering with the Group Vice President of Compensation & Benefits and the Director of Compensation to provide strategic direction to the overall total compensation strategy and design for the Company.
. Responsible for the day-to-day operational & execution of HR Operations for the East Region.
. Direct, oversee, implement and project manage key Regional Human Resource initiatives and programs and serve as a business consultant to the senior leadership.
o Compensation
? Responsible for the management, development, administration and implementation of the East Region's and Company's compensation programs including general compensation, sales compensation, incentives cash compensation, and other initiatives such as auto allowance, supplemental cash plans, etc.
? Provides direction and technical assistance to Field Generalist HR Staff on all matters related to compensation ranging from day to day employee questions to full scale compensation reviews, payroll processes and sales commission administration.
? Partner with Corporate Compensation to design and develop sales commission and incentive plans for Company and Regional Sales Teams in collaboration with Sales and Finance leaders.
o Benefits
? Lead, manage and support all regional benefits activities including administration, interpretation and communication of TWC Benefits Plans.
? Partner with Corporate Benefits team on execution of TWC Health and Welfare Benefit Plans, TWC Qualified Retirement Benefits Programs, Open Enrollment Events, etc.
? Partners with Corporate Benefits on day-to-day employee issues, projects and company-wide initiatives; implementing new or modified benefit plan changes across the East Region.
? Regional Benefits contact for all escalated and general employee questions and issues. Primarily interacts with local Human Resources but may frequently work directly with employees. Assist in moving these activities to the employee service center
o Employee Services Support Functions
? Responsible for the data integrity within PeopleSoft and other related HR data record systems relating to job data, payroll and compensation for employees of the East Region.
? Resolution management of escalated benefits issues regarding payments and eligibility for the East Region's local benefits and pay practices.
? Regional lead for all matters relating to Severance and Relocation benefits.
? Serves as primary point for Corporate Payroll for the East Region in matters relating to general payroll issues, payments, and all Kronos related activities including pay rules set up (shift differential, on-call pay) and approvals.
o Project Management
? Actively manages human resource projects, driving assignments, Broad HR team collaboration and providing direction to project team through a formal review process to ensure project goals, timelines, communications, reporting and budgets are met.
? Collaborates with cross functional groups and communicates project status across the organization; Work with internal/external clients to gather business requirements and assist in coordinating complete project plans and process flow.
? Manage East Region HR Budget and related activities ranging from budget planning, invoice approval and research and miscellaneous payment resolution.
QUALIFICATIONS:
. A Bachelors degree in Human Resources, Business or a related or equivalent field is required.
. Masters Degree and/or SPHR/CCP designation preferred.
. 10+ years experience in Human Resources and/or a quantitative discipline, preferably with a background in compensation and benefits. 5+ years of experience in a lead role with supervisory responsibilities.
. Experience in incentive compensation plan design.
. Experience with HR Information Systems (PeopleSoft), Microsoft Office products and databases required.
. Knowledge of local, state and federal employment laws and regulations is required.
. Ability to work in a fast paced environment handling multiple tasks simultaneously under pressure and meet goals/deadlines is a must.
PHYSICAL DEMANDS:
The physical demands for this position are typical to an office environment and must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EOE M/F/D/V |
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