|
|
matching records:42 | page1 of9
|
|
|
 | Nov 20, 2009,1 days old
|
|
|
| Operations Manager, ESC |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
|
|
|
Posting
Job Title Operations Manager, ESC
Requisition # 116267BR
Location United States - North Carolina - Charlotte
Area of
Interest Human Resources
Position
Type Full Time
Posting Job Description The Time Warner Cable Corporate office currently seeks a Operations Manager, HR Employee Services for our Human Resources Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Position Summary:
The Operations Manager will help identify, define, build and implement efforts related to the Company's transition to an HR Shared Services delivery model. The Operations Manager will partner with the Customer Service Manager and HR Leaders across the organization to ensure the centralized HR Employee Service Center provides efficient and effective services that support the ongoing needs of the business. A primary accountability will be ensuring the delivery of on-time, quality driven service to internal customers and ensuring customer service level agreements are met. The Operations Manager will be responsible for business analysis and project management to support the continuous improvement of the HR Employee Service Center. The Operations Manager will support the Vice President, HR Operations in ensuring the effective execution of the HR Shared Service strategy by conducting analysis of operations, including process improvement and performance measurement. The Operations Manager will work closely with the VP HR Operations, Customer Service Manager, Centers of Excellence, HR Generalist Field, HRIS and other key stakeholders to identify, communicate and implement improvements to HR Shared Services.
Essential Job Functions:
. Track and prepare operational reporting and quality assurance metrics to identify opportunities for improvement across the HR Shared Services function.
. Create, define, monitor and implement Service Level Agreements (SLAs).
. Identify improvement opportunities and partner with the Customer Service Manager, Centers of Excellence (COE), and HRIS to implement, manage and communicate change as well as develop training plans for the HR Service Center staff.
. Develop, implement and monitor action plans to transition HR Service Delivery from a currently decentralized model into a centralized model by continually identifying transactional work in the field or the COE that can be moved to HR Shared Services.
. Optimize and standardize processes, help implement new technology enhancements.
. Participate in vendor selection.
. Support superior customer relationship with Corporate and Field HR teams by conducting regular face to face satisfaction assessment meetings and conducting periodic customer service surveys to measure the customer effectiveness of the HR Shared Service function.
. Assist in developing and implementing productivity standards and monitoring to ensure Shared Service objectives and service targets are met.
. Monitor effectiveness and relevance of the policies and actively seek to identify continuous improvement opportunities and enhancements to improve service quality.
. Review and revise operating procedures to ensure that the HR Service Center provides excellent support to its business partners and to adapt to changing business needs.
. Determine HR Shared Services operational goals and metrics.
. Conduct business performance analysis reviews to assess performance against targeted objectives.
. Design, implement and monitor continuous improvement program.
. Perform other related duties as assigned by management.
Job Requirements:
. 10+ years of related Human Resources experience, with significant business management experience in an HR Shared Services/operations center environment
. Experience in a PeopleSoft or other ERP environment
. Experience running an internal operation as well as experience managing an outsourced provider
. Experience in continuous process improvement, including technology upgrades and implementation
. Possess strong analytical capacity and expertise in communicating complex concepts
. In depth knowledge of Human Resources, Payroll, and Benefits transaction processing
. Ability to effectively interact, negotiate, and influence staff in various levels of the organization
. Strong orientation to detail
. Strong organizational and strategic skills with demonstrated experience developing and implementing solutions to issues
. Ability to work on multiple tasks/projects occurring at once in a rapidly changing environment
. Demonstrated experience leading process re-engineering/continuous improvement initiatives and technology enhancements
. Demonstrated success in developing business partner relationships
. Must be a strong facilitator, skilled at leading multiple, complex projects and initiatives and managing team effectiveness
. Posses strong project management skills with demonstrated success in managing decentralized project teams, leveraging resources and motivating others
. Have proficiency in change management and communication planning and execution
. Demonstrated proficiency in Microsoft Word, Excel and PowerPoint.
.Travel 20%
Preferred Qualifications:
MBA preferred
10+ Years Experience in HR related field; minimum of a Bachelor's degree (B. A.) from four-year College or University; or equivalent training, education and experience.
Education and Experience:
Bachelor's degree (B. A.) from four-year college or university; or equivalent training, education and experience.
Physical Demands:
The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is: Regularly required to talk and hear; Frequently required to sit, stand and bend at the knee and waist and walk; Required to use hand to type, handle objects and paperwork; Required to reach and hold on to items at chest level or reach above the shoulder; Required to use close vision and be able to focus. Finally, the employee generally works in an indoor office environment; overtime maybe required.
Finally, Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, free cable (in specified areas). Qualified candidates should apply in person using the Time Warner Cable kiosk (where available) or on-line at www.timewarnercable.com. EOE/M/F/D/V
|
|
 Store Job
 Company Profile
 View / Apply |
|
|
|
|
|
|
| Nov 20, 2009,1 days old
|
|
|
| Sr Engineer, Technical Security |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
|
|
|
Posting
Job Title Sr Engineer, Technical Security
Requisition # 116282BR
Location United States - North Carolina - Charlotte
Area of
Interest Information Technology Services
Position
Type Full Time
Posting Job Description The Time Warner Cable Corporate office currently seeks a Senior Engineer, Technical Security for our IT/Info Systems Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Position Summary:
The Security Engineer's role is to ensure the confidentiality, availability and integrity of in-house information systems and processes. This is achieved by planning, designing, and developing technical security monitoring, testing, and control systems across the organization. In addition, the Security Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all security related hardware, software, and communication links. This individual will also respond to information security incidents by coordinating data collection, conducting analysis to understand the nature of the attack or issue, direct containment activities, facilitate remediation and recovery tasks, and provide documentation and reporting of the incident in a timely and accurate fashion. This individual will also participate in security testing of hosts, systems, and applications across the organization. This testing will include but is not limited to vulnerability scanning and review, penetration testing (ethical hacking, both network and application layer, and security code review
Essential Job Functions:
Strategy & Planning
. Collaborate with executive management and department leaders to assess near- and long-term technical security needs.
. Create and maintain documentation as it relates to security monitoring, testing, and control configuration, processes, and service records.
. Develop, implement and maintain policies, procedures, and associated training plans for technical security administration, usage, and disaster recovery.
. Develop technical security standards related to system, network, and application security practices.
Acquisition & Deployment
. Design and deploy company security infrastructure including authentication, end-point, testing, encryption, and monitoring systems.
. Conduct research on information security products, services, protocols, and standards to remain abreast of developments in the information security industry.
. Oversee new and existing equipment, hardware, and software upgrades.
. Interact and negotiate with vendors, outsourcers, and contractors to secure information security products and services.
Operational Management
. Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
. Propose and create system design models, specifications, diagrams, and charts to provide direction to system programmer and development teams.
. Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies.
. Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems.
. Ensure system connectivity of all servers, shared software, groupware, and other applications.
. Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
. Ensure compatibility and interoperability of in-house computing systems.
. Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
. Monitor and test system performance; prepare and deliver system performance statistics and reports.
. Provide orientation and training to end users for all modified and new systems.
. Configure information security systems to ensure their smooth and reliable operation for fulfilling business objectives and processes.
. Monitor security systems performance and troubleshoot problem areas as needed.
. Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices as it relates to information security monitoring and controls.
. Manage servers, including database, e-mail, print, and backup servers and their associated operating systems and software.
. Practice security asset management, including maintenance of security component inventory and related documentation and technical specifications information.
. Manage and/or provide guidance to junior members of the team.
Job Requirements:
Knowledge & Experience
. Proven experience and success with information security technology design, development, and implementation.
. Proven experience with security principles and general security management best practices.
. Strong, hands-on technical knowledge of network and PC operating systems, including Firewalls, IDS/IPS, Windows, UNIX (Linux, AIX, HPUX, Solaris, etc), TCP/IP, etc.
. Excellent knowledge of vulnerability management tools and methodologies.
. Excellent knowledge of information security incident response and forensics tools and methodologies
. Excellent hardware and software troubleshooting experience.
. Extensive application support experience with McAfee and PGP product lines.
. Competence with testing tools and procedures for information security.
. Good understanding of the organization's goals and objectives.
. Knowledge of applicable data privacy practices and laws.
. Staff an on-call rotation
. Travel 10%
Preferred Qualifications:
. Secure Software development experience and/or solid scripting/coding skills
. Previous experience on a Computer Incident or Emergency Response Team
. Previous experience as a Penetration Tester
. Knowledge of cryptographic standards, ciphers, algorithms and PKI
. Information Security Certifications, such as CISSP or GIAC
Education and Experience:
Bachelor's degree (B. A.) from four-year college or university; or equivalent training, education and experience.
Physical Demands:
The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is: Regularly required to talk and hear; Frequently required to sit, stand and bend at the knee and waist and walk; Required to use hand to type, handle objects and paperwork; Required to reach and hold on to items at chest level or reach above the shoulder; Required to use close vision and be able to focus. Finally, the employee generally works in an indoor office environment; overtime maybe required.
Finally, Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, free cable (in specified areas) and free AOL. Qualified candidates should apply in person using the Time Warner Cable kiosk (where available) or on-line at www.timewarnercable.com. EOE/M/F/D/V
|
|
|
Store Job
Company Profile
View / Apply |
|
|
|
|
|
|
| Nov 20, 2009,1 days old
|
|
|
| Engineer, Technical Security |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
|
|
|
Posting
Job Title Engineer, Technical Security
Requisition # 116284BR
Location United States - North Carolina - Charlotte
Area of
Interest Information Technology Services
Position
Type Full Time
Posting Job Description The Time Warner Cable Corporate office currently seeks an Engineer, Technical Security for our IT/Info Systems Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Position Summary:
The Security Engineer's role is to ensure the confidentiality, availability and integrity of in-house information systems and processes. This is achieved by planning, designing, and developing technical security monitoring, testing, and control systems across the organization. In addition, the Security Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all security related hardware, software, and communication links. This individual will also respond to information security incidents by coordinating data collection, conducting analysis to understand the nature of the attack or issue, direct containment activities, facilitate remediation and recovery tasks, and provide documentation and reporting of the incident in a timely and accurate fashion. This individual will also participate in security testing of hosts, systems, and applications across the organization. This testing will include but is not limited to vulnerability scanning and review, penetration testing (ethical hacking, both network and application layer, and security code review
Essential Job Functions:
Strategy & Planning
. Collaborate with executive management and department leaders to assess near- and long-term technical security needs.
. Create and maintain documentation as it relates to security monitoring, testing, and control configuration, processes, and service records.
. Develop, implement and maintain policies, procedures, and associated training plans for technical security administration, usage, and disaster recovery.
. Develop technical security standards related to system, network, and application security practices.
Acquisition & Deployment
. Design and deploy company security infrastructure including authentication, end-point, testing, encryption, and monitoring systems.
. Conduct research on information security products, services, protocols, and standards to remain abreast of developments in the information security industry.
. Oversee new and existing equipment, hardware, and software upgrades.
. Interact and negotiate with vendors, outsourcers, and contractors to secure information security products and services.
Operational Management
. Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
. Propose and create system design models, specifications, diagrams, and charts to provide direction to system programmer and development teams.
. Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies.
. Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems.
. Ensure system connectivity of all servers, shared software, groupware, and other applications.
. Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
. Ensure compatibility and interoperability of in-house computing systems.
. Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
. Monitor and test system performance; prepare and deliver system performance statistics and reports.
. Provide orientation and training to end users for all modified and new systems.
. Configure information security systems to ensure their smooth and reliable operation for fulfilling business objectives and processes.
. Monitor security systems performance and troubleshoot problem areas as needed.
. Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices as it relates to information security monitoring and controls.
. Manage servers, including database, e-mail, print, and backup servers and their associated operating systems and software.
. Practice security asset management, including maintenance of security component inventory and related documentation and technical specifications information.
. Manage and/or provide guidance to junior members of the team.
Job Requirements:
Knowledge & Experience
. Proven experience and success with information security technology design, development, and implementation.
. Proven experience with security principles and general security management best practices.
. Strong, hands-on technical knowledge of network and PC operating systems, including Firewalls, IDS/IPS, Windows, UNIX (Linux, AIX, HPUX, Solaris, etc), TCP/IP, etc.
. Excellent knowledge of vulnerability management tools and methodologies.
. Excellent knowledge of information security incident response and forensics tools and methodologies
. Excellent hardware and software troubleshooting experience.
. Extensive application support experience with McAfee and PGP product lines.
. Competence with testing tools and procedures for information security.
. Good understanding of the organization's goals and objectives.
. Knowledge of applicable data privacy practices and laws.
. Staff an on-call rotation
Preferred Qualifications:
. Secure Software development experience and/or solid scripting/coding skills
. Previous experience on a Computer Incident or Emergency Response Team
. Previous experience as a Penetration Tester
. Knowledge of cryptographic standards, ciphers, algorithms and PKI
. Information Security Certifications, such as CISSP or GIAC
. Travel 10%
Education and Experience:
Bachelor's degree (B. A.) from four-year college or university; or equivalent training, education and experience.
Physical Demands:
The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is: Regularly required to talk and hear; Frequently required to sit, stand and bend at the knee and waist and walk; Required to use hand to type, handle objects and paperwork; Required to reach and hold on to items at chest level or reach above the shoulder; Required to use close vision and be able to focus. Finally, the employee generally works in an indoor office environment; overtime maybe required.
Finally, Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, free cable (in specified areas) and free AOL. Qualified candidates should apply in person using the Time Warner Cable kiosk (where available) or on-line at www.timewarnercable.com. EOE/M/F/D/V
xtimewcchaxftpz
|
|
|
Store Job
Company Profile
View / Apply |
|
|
|
|
|
|
| Nov 20, 2009,1 days old
|
|
|
| Broadband Technician |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
|
|
|
Posting
Job Title Broadband Technician
Requisition # 116310BR
Location United States - North Carolina - Charlotte
Area of
Interest Engineering/Technical Operations
Position
Type Full Time
Posting Job Description The Time Warner Cable Carolina Region
Technical Operations Department currently
seeks a Broadband Technician Services in
Charlotte, NC. Below please find a brief
description of the essential duties and
responsibilities required to function
successfully in this position.
Scheduling: Shift will be a 10 hour 4 day a
week shift. Days and hours are below.
Friday 10AM - 9PM
Saturday 8AM - 7PM
Sunday 8AM - 7PM
Monday 10AM - 9PM
1. Each candidates shifts will be assigned
after entry level training is completed and
the technician is qualified to be productive
2. Shifts could include week days, weekend
days and nights up to 9PM
3. 24 hour on-call responsibilities are
required for all technical employees
4. Overtime is commonly required of all
technical employees
Position Responsibilities Include:
* Responsible for installing one or all of the
following at the customer's home or office:
cable, high speed data, and digital phone.
Equipment installed may include analog or
digital systems for video, high-speed data
and voice.
* Directly responsible for installation from
the tap to the customers equipment.
* Accountable for referring problems
between the tap and headend to plant
technicians.
* Installs equipment and network interface
units and drop wires into customer location.
* Disconnects and reconnects service as
instructed.
* Tests equipment to adjust signal strength
and ensure optimum reception.
* Communicates with customers on-site,
encouraging them to upgrade equipment or
service packages.
* Demonstrates ability to learn equipment
and steps required for correct installations
and basic problem solving.
* Handles routine installations.
* When non-routine issues arise, chooses
from clear cut courses of action for next
steps or escalates.
* Receives detailed instructions on all work.
* Work is closely supervised and reviewed for
completeness and accuracy.
Requirements:
Education: High School Diploma or GED plus
2 year degree or equivalent work experience.
Experience in troubleshooting and repair as
an Installer or Field Technician is preferred.
Previous cable experience is a plus, and a
strong electronics/electrical or structured
wiring background is preferred. Computer
skills are a plus. Basic mechanical aptitude
required as well as ability to climb utility
poles, work outdoors year round, follow
instructions, and be unafraid of heights.
Must be able to communicate both verbally
and in writing with customers, peers, and
superiors. Requires possession of valid
driver's license, as well as good driving
record. Must pass a pre-employment drug
screen and background check. Must be of a
weight of 270 lbs. (or less) fully clothed and
maintain this weight or (less) to comply with
safety requirements.
EOE M/F/D/V 3140
|
|
|
Store Job
Company Profile
View / Apply |
|
|
|
|
|
|
| Nov 20, 2009,1 days old
|
|
|
| Sr. Programmer Analyst |
| IREDELL COUNTY, NC 28117 |
| Compensation: N/A |
|
|
|
Sr. Programmer Analyst
Job ID108418 LocationMooresville,North Carolina
Experience Required5-7 years Education RequiredBachelors Degree
Functional AreaInformation Technology (IT) Position TypeRegular Full-Time
Relocation ProvidedYes Line of BusinessCorporate
Position Description
The ideal candidate for this position will be a detail oriented and customer focused IT professional with technical & functional experience. This position also requires a high degree of teamwork and interaction with various business units, making interpersonal skills and a positive attitude as important as technical qualifications. Finally, the successful candidate will demonstrate a creative and forward thinking approach to both problem solving activities and development and delivery of innovative, high quality solutions.
The Senior Programmer Analyst works closely with Business Partners to understand requirements, develop specifications, perform basic system design, as well as oversee development, test plan creation and testing via external resources. They will solely or collaboratively implement and document moderately complex application programs in compliance with departmental policies and procedures. Additionally, the Senior Programmer Analyst is expected to analyze moderately complex user requests and accurately size the effort with minimal supervision. Deliver accurate and timely status reports. The Senior Programmer Analyst will consult to resolve systems incidents (including after hours support as needed)
Position Requirements
Knowledge of operating systems (mid-tier and mainframe.)
. 3 - 5 years of full SDLC & project experience with increasing levels of leadership responsibility
. Reporting (Crystal, Actuate, Other) a plus
. Relational Database experience (DB2, UDB, Oracle, SQL)
. Knowledge of programming languages (Peoplesoft (SQR, Peoplecode, AppEngine),COBOL, C, Java and HTML) a plus
. Collaborate with IT Customer/End-user, Human Resources/Corporate Administration Solution, Engineering, Operations, Process and Security groups to gather requirements, analyze, formulate solution alternatives, design, code & test business solutions
. Facilitate change, issue resolution and escalation
. A minimum of a Bachelor's Degree or comparable job-related experience is required
. Demonstrate flexibility and adaptability
. Good negotiation & communication (verbal & written) skills with ability to talk to all level of management (business or IT)
. Proven ability to successfully work with business users and other IT department
. Proven ability to successfully lead efforts to solve business problems and deliver within budget, time & quality constraints
. Effective organizational & prioritization skills; ability to multi-task on several projects simultaneously
. Strong customer service skills
Preferred Qualifications
. Proficient with Microsoft Office Suite (word, excel, visio, project, powerpoint)
. Human Resource Systems-Peoplesoft(Compensation, Benefits, On-Line Learning, Payroll, Time & Labor, Self Service
|
|
|
Store Job
Company Profile
View / Apply |
|
|
|
|
|
Need Assistance?
Call (828) 681-8975
|
