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matching records: 31| page 1 of 7
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 | Sep 2, 2010,added today!
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Time Warner Cable
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| SignatureHome Personal Solutions Advisor |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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Job Title SignatureHome Personal Solutions Advisor
Requisition # 121428BR
Location United States - North Carolina - Charlotte
Area of
Interest Customer Service/Member Services
Sales and Distribution
Position
Type Full Time
Posting Job Description Time Warner Cable's East Region Customer Care department currently seeks a SignatureHome Personal Solutions Advisors for their Charlotte, NC location.Please find below a brief description of the essential duties and responsibilities required to function successfully in this position.
Purpose: The SignatureHome Personal Solutions Advisor provides exceptional service, sales and technical support for Time Warner Cable's SignatureHome clients to exceed client expectations. The successful SignatureHome Personal Solutions Advisor will have an in depth knowledge of the Company's product offerings, technical requirements and billing information. The SignatureHome Personal Solutions Advisor will provide account management support in a manner consistent with Time Warner Cable policies, procedures, quality, standards, client needs and in line with applicable local, state, and federal procedures.
Job Functions:
.Responsible for providing quality service to clients via phone in account activation, maintenance, billing, problem solving, modification, enhancement, troubleshooting and, when required, de-activation.
.Maintains a focus on sales culture by upselling products and services to existing clients and making client retention a priority.
.Utilizes good interpersonal skills, such as listening, clarifying, confirming, and tact and diplomacy with clients, peers, technical staff and management.
.Assists field employees in setting up and authorizing client accounts, schedules and cancels work orders for technicians.
.Utilizes a thorough knowledge of billing system functions, order entry processes, TWC marketing strategies and pricing structure, TWC products and services, and troubleshooting of those products and services.
.Handles full service for billing related questions, issues and concerns ranging from general questions, payment schedules, payment transactions, statement review with clients, computing payments for delinquent accounts and researching for billing issues on services.
.Demonstrates accountability, follow-through, follow up calls, and all necessary client touch points with the appropriate sense of urgency.
.Acts as a liaison between all departments to coordinate and resolve escalations.
.Troubleshoots with TWC clients who are having difficulty with video, data and phone services utilizing all available diagnostic tools.
.Resolves data problems that involve local network issues, email issues, modem trouble and other equipment and/or software configurations.
.Resolves single-user issues by utilizing reasoning and critical thinking skills to identify appropriate fix agent.
.Assists voice client when needed, including but not limited to calling clients to confirm issue resolution.
.May review tickets for potential system issues to escalate to different group as needed. May assist with error trending, analysis and feedback sessions.
.Coordinates with Accounting, Finance, Collections, Engineering, and Technical Operations Departments for the purpose of assisting clients and resolving client inquires or issues.
.Works with Supervisors to streamline troubleshooting processes as well as create and maintain appropriate troubleshooting procedures
.Works various schedules including on-call support and performs other duties as assigned. Supports all department and company goals and objectives.
.Possess strong follow-up skills, accuracy and attention to detail
.Excellent client service skills, including positive phone demeanor
.Must be inquisitive and informative
.Active listening and learning skills
.Excellent oral and written communications skills
.Ability to work under pressure and with multiple deadlines
.Complex problem solving skills
.Ability to remain calm with challenging or upset clients
.Displays patience with client and attempts to find answers to clients' questions
.Understands the client may not be technically inclined and works to help clients feel more comfortable with services and how to resolve things themselves
.Adequate written, variable and interpersonal communication skills
.Projects a cooperating and positive attitude towards clients, employees and the Company.
.Ability to take initiative and handle various tasks simultaneously while working efficiently, effectively, and independently under minimal supervision
Required Qualifications:
.High school diploma or general education diploma (GED)
.One to three years client service experience
.Cable industry experience
.Have consistently demonstrated the ability to meet or exceed CSR Key Performance Metrics and Quality Standards
.Ability to configure, analyze and troubleshoot computers including the following operating systems: Windows 95 (best effort), Windows 98, Windows ME, Windows 2000, Windows XP and Macintosh Operating systems.
.Basic arithmetic skills, use of CRT, 10-key by touch and typing skills
.Ability to work hours outside of normally scheduled shift with little or no advance notice
.Ability to modify working days and/or hours temporarily or permanently as needed to support the Operation
.Ability to read and write in English and use arithmetic skills accurately to complete daily paperwork
Preferred Qualifications:
.Advanced technical troubleshooting
.Voice video, high speed data products exp.
Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, a pension plan and Free Cable/Internet. Qualified candidates should apply online at www.time warner cable.com. |
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| Sep 2, 2010,added today!
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Time Warner Cable
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| Account Executive 1 Commercial |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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Job Title Account Executive 1 Commercial
Requisition # 121295BR
Location United States - North Carolina - Charlotte
Area of
Interest Sales
Other
Telecommunications
Position
Type Full Time
Posting Job Description As a technology leader in the telecommunications industry and one of the largest cable operators in the nation, Time Warner Cable Business Class has a uniquely strong marketplace position. We built our business on the single focus of being a best-in-class telecommunications service provider, and we are looking for best-in-class sales leaders to join us in our drive to success.
Position Summary
The Account Executive 1 position is a consultative field sales position within our Business Class commercial sales team. Individuals in this position are responsible for voice, data and video sales within a defined sales territory.
Essential Job Functions (Describe functions that are performed that are necessary for the company¿s operation at a frequency of at least 60%)
Essential Job Functions:
* Conducts proactive consultative needs analysis with new prospective customers, including the development of client centric product solutions
* Understands the communication needs of small and mid-sized business customers and designs solutions to meet those unique business needs
* Responsible for achieving a monthly revenue quota in data, phone and video sales
* Designs, develops and delivers sales proposals and presentations on product benefits
* Self-generates leads by contacting prospective clients by telephone, cold call premise visits, networking and industry events
* Qualifies new leads and requests site surveys to determine serviceability of prospects, including submission of ROI analysis to sales management
* Maintains all sales databases necessary to report sales activity and customer information
* Works with the Account Management team to ensure timely handoff of sold accounts for ongoing management and retention
* Works in conjunction with other business services support groups, including sales engineering, sales support and marketing personnel
* Attends all sales meetings and training sessions as required by management
Preferred Qualifications:
* Three or more years of sales experience exceeding revenue quotas, preferably selling data, voice and/or video solutions in the telecommunications industry
* Working knowledge of computers, computer networking, the Internet and fiber connected networks preferred
* Strong networking and negotiation skills required
* Strong verbal, written and interpersonal communication skills required
* Requires ability to multitask, as well as work efficiently and effectively within required deadlines
* The ability to learn quickly and apply that knowledge, along with the ability to work in a team environment is required
* Must have a valid driver¿s license and clean driving record
Education and Experience:
Bachelor's degree from a four-year college or university; or equivalent training, education and experience.
Additional Educational Information (if any): Telecommunications industry experience preferred.
Travel Requirements:
No
Supervisory/Managerial Responsibilities:
No Supervisory responsibilities with this position. |
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| Sep 2, 2010,added today!
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Time Warner Cable
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| Sr. Engineer, Lab |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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Job Title Sr. Engineer, Lab
Requisition # 121573BR
Location United States - North Carolina - Charlotte
Area of
Interest Engineering/Technical Operations
Position
Type Full Time
Posting Job Description The Time Warner Cable Corporate office currently seeks a Senior Lab Engineer for our Advanced Technology QA Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Essential Job Functions:
Time Warner Cable is looking for an exceptionally well qualified Sr. Lab Engineer to support the day to day activities in our complex engineering lab. The Sr. Lab Engineer role within the Advanced Technology Group will work closely with internal Engineering and Development teams as well as outside vendors to successfully integrate, manage, maintain and test all components of a Motorola Digital Head End. This position is critical to the success of multiple groups and teams that utilize the ATG Lab. May also lead and direct the work of others.
Job Requirements:
Ability to maintain the lab infrastructure related to the Motorola head-end equipment including DAC, Billing, VoD, OCAP and Switched Digital Video (SDV). Duties include support, test, troubleshooting, and configuration of head end equipment.
Responsible for preventive maintenance and repair of multiple RF plants including the trunk and distribution system. Perform routine maintenance and repairs while providing technical support for the resolution of service related problems.
. Cisco DNCS experience preferred.
. DOCSIS 2.0 or later experience/knowledge is preferred
. Red Hat Linux administration, installation and configuration experience/knowledge is preferred.
. Above average networking skills
. Experience with Ads insertion environments a plus
. Ability to work effectively in a team environment
. Self motivated and ability to work independently using his/her own initiative and judgment
. Willingness to adapt quickly to changing situations
. Excellent written and oral communications skills
. Effective problem solving and troubleshooting skills
. Ability to manage priorities and time in a fast pace work environment
Preferred Qualifications:
CCNA
RHCE
Education and Experience:
Bachelor's degree (B.A. or B.S.) from four-year college or university; or equivalent training, education and experience.
Supervisory/Managerial Responsibilities:
Lead: Assigns, trains, schedules or oversees work of others.
Travel Requirements:
Travel 30 %
Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, and a pension plan. Qualified candidates should apply online at www.timewarnercable.com.
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| Sep 2, 2010,added today!
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Time Warner Cable
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| Lab Engineer (DNCS, VOD) |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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Job Title Lab Engineer (DNCS, VOD)
Requisition # 122395BR
Location United States - North Carolina - Charlotte
Area of
Interest Engineering/Technical Operations
Position
Type Full Time
Posting Job Description The Time Warner Cable Corporate office currently seeks a Lab Engineer for our Advance Technology Group QA Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Position Summary:
Time Warner Cable is looking for an exceptionally well qualified Lab Engineer to manage the day to day activities in our complex engineering lab. The Lab Engineer role within the Advanced Technology Group will work closely with internal Engineering and Development teams as well as outside vendors to successfully integrate, manage, maintain and test all components of a Digital Head End. This position is critical to the success of multiple groups and teams that utilize the ATG Lab and will grow into SME for different TWC products.
Essential Job Functions:
. Maintain and operate lab digital head end and VOD platform environments
. Integrate ISA compliant platforms into head end environments
. Reconfigure test environments and associated platforms to support product testing
. Install and upgrade platform software for DNCS and VOD server platforms as required
. Set up, maintain and develop required tools, scripts and simulators to support various product level testing
. Support program teams in conducting end-to-end system integration testing for TWC product offerings
. Support program teams in the creation and execution of system integration test plans
. Support program teams in organizing, documenting and distributing product documents
. Assist Integration and Support team in the beta launch of new products and services
. Validate product upgrade procedures
. Assist in the completion of all required deployment and operation documentation
Job Requirements:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
. Working knowledge of a cable operation is preferred.
. Excellent Unix / Linux skills
. Prior Experience managing or working in a Digital Head End
. Above Average networking skills (CCNA / CCNP)
. Working knowledge of the DNCS and associated components
. Ability to think through a problem, analyze and break it down into parts to resolve or come up with a logical solution.
. Ability to work in an entrepreneurial environment, be adaptable and possess effective problem solving skills.
. Ability to work on several tasks/projects simultaneously; organize, prioritize, make decisions, and work efficiently and effectively under deadlines.
. Ability to express oneself in a clear, concise and organized manner both verbally and in writing.
. Ability to work independently and exhibit a strong work ethic.
Education and Experience:
Bachelor's degree (B.A or B.S.) from four-year college or university; or equivalent training, education and experience.
Mininimum five years' experience with designing and implementing test plans, strategies and procedures for Analog/Digital Set-Top Terminals and/or training; or equivalent combination of education and experience.
Travel Requirements:
Travel % 10
Time Warner Cable offers competitive benefits to include medical, dental, vision, a
matched 401(k) plan, tuition reimbursement, a pension plan and Free Cable/Internet. Qualified candidates should apply online at www.timewarnercable.com. EOE/M/F/D/V
NCBC-TWCC 04/08/2010
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| Sep 2, 2010,added today!
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Time Warner Cable
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| Dispatcher 3 |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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| Posting
Job Title Dispatcher 3
Requisition # 122393BR
Location United States - North Carolina - Charlotte
Area of
Interest Administrative/Clerical
Position
Type Full Time
Posting Job Description The Time Warner Cable East Region
Technical Operations Department currently
seeks a Dispatcher 3 in Charlotte, NC.
Below please find a brief description
of the essential duties and responsibilities
required to function successfully in this
position.
Schedule: TBD
The purpose of this position is to work in a
24/7/365 operations center supporting Field
Service and Maintenance personnel to
support the Hybrid Fiber Coax cable network.
Provide assistance in analysis, dispatching,
troubleshooting, and supporting fix agents
for network issues. Contact customers with
a high level of customer service and
troubleshoot issues related to service
impairments. Work closely with fellow
employees via phone and written
correspondence. Work under moderate
supervision and guidance.
ESSENTIAL JOB FUNCTIONS:
o Utilize all current available, and future,
telemetry software to monitor network
devices.
o Interpret data from such monitoring to
identify current and potential network
problems.
o Attempt to pinpoint network device failure
location utilizing system design prints.
o Dispatch fix agent personnel using a
database system and ticketing system.
o Research and identify unnecessary service
calls related to discovered issues.
o Monitor intermittent issues (both area and
individual customer related).
o Maintain records of activities and report
progress and findings.
o Verify issue resolution.
o Assist department in crisis management
situations.
o Provide after-hours on call support, as
required.
o Performs other duties as assigned.
REQUIRED QUALIFICATIONS:
. Minimum 2 years experience in the
dispatching or routing role required.
. Ability to plan and support all aspects of
both an IP Telephony/Data networks and
Hybrid Fiber Coax network, ensuring the
highest level of performance on a 24/7
network infrastructure.
. Ability to utilize telemetry software to
monitor and interpret data related to
network devices in order to pintpoint
network problems.
. Must have excellent customer service skills
with the ability to troubleshoot issues over
the phone.
. Ability to recognize, plot, and dispatch fix
agent personnel using workforce
management, gps, database, and ticketing
systems.
. Ability to research and identify unnecessary
service calls related to discovered issues.
. Ability to monitor intermittent issues (both
area and individual customer related).
. Ability to maintain records of activities and
report progress and findings.
. Must be professional and courteous
communication with field personnel to verify
issue statuses and resolution.
. Ability to assist department in crisis
management situations.
. Ability to rapidly adapt to changing
technology and apply solutions to business
needs a must.
. Provide after-hours on call support as
required.
. Must be able to maintain customer and
personnel information in a confidential and
professional manner.
PREFERRED QUALIFICATIONS:
. Associates or Bachelor's Degree in
Engineering, MIS or Computer Science from
four-year College or university.
. Cable Industry Certification
. A+ Certification
. Network+ Certification |
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