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matching records: 17| page 1 of 4
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 | Sep 2, 2010,added today!
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Time Warner Cable
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| Customer Loyalty and Retention Manager |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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| Posting
Job Title Customer Loyalty and Retention Manager
Requisition # 121531BR
Location United States - North Carolina - Charlotte
Area of
Interest Marketing
Position
Type Full Time
Posting Job Description Time Warner Cable Business Class East Region office currently seeks a Customer Loyalty and Retention Manager for Charlotte,NC. Please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Posting Job Description
PURPOSE: Responsible for developing, implementing and measuring retention and customer lifecycle management programs, to reduce customer churn, increase customer contract renewal and maximize upsell revenue potential.
FUNCTION:
a.Develops, implements and measures pro-active and reactive retention programs to reach and exceed churn targets. Works with all internal departments, corporate, and manages outside vendor relationships as necessary. Develops and manages annual retention marketing expense budget.
b.Constantly evaluates retention metrics; immediately implements remedies to improve when necessary.
c.Develops, implements and measures contract management programs to reach and exceed churn and contract attainment targets. Develops and manages annual contract management expense budget.
d.Develops daily, weekly, monthly and annual churn and contract attainment goals.
e.Develops other customer lifecycle programs including winback and loyalty.
f.Manages our Customer Advisory Board program, to solicit feedback and maintain relationships with our top customers.
g.Develops and manages our complimentary service program.
h.Responsible for working with Care to constantly maximize the effectiveness of IVR technology, routing and messaging to improve sales results and customer experience.
i.Other duties as assigned.
REQUIRED QUALIFICATIONS
Bachelor's degree in business, marketing and sales or related discipline required
. Minimum 7 years experience in the cable or telecommunications industry and/or management level within marketing department in related field.
. Strong knowledge of marketing principles and applications.
. Requires excellent communication and interpersonal skills, thorough knowledge of planning and execution of programs, and work experience in the above areas.
. Ability to thrive in and adjust to a constantly changing environment.
. Proactive work ethic and self starter.
. Strong knowledge of the Internet and Microsoft Office including Excel, Word and Powerpoint required
PREFERRED QUALIFICATIONS:
. MBA preferred.
. Focus on customer lifecycle management preferred.
. Marketing of multiple products desired.
. B2B experience preferred |
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| Sep 2, 2010,added today!
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Time Warner Cable
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| Technical Analyst Video Support/Operations |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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| Posting
Job Title Technical Analyst Video Support/Operations
Requisition # 121939BR
Location United States - North Carolina - Charlotte
Area of
Interest Information Technology Services
Position
Type Full Time
Posting Job Description A pioneer in the cable industry, Time Warner Cable owns and manages the most advanced, best-clustered cable television operations in the country, with more than 90% of its 10.9 million customers in systems serving 100,000 people or more. Through technological innovation, a fully upgraded fiber-based network and a commitment to increasing choice and value for our customers, Time Warner Cable brings the digital age into America's communities, transforming the way Americans receive information and entrainment.
The Time Warner Cable Corporate office currently seeks a Technical Analyst for our ATG Advanced Video Support and Operations Department. Please find a brief description of the essential duties and responsibilities required to function successfully in this position below.
Essential Job Functions:
Provide tier-2 level support on new Video Technologies being deployed within Time Warner Divisions. Must be able to troubleshoot, perform preventive maintenance and provide technical phone support in a 24/7 environment and also be available for on-call duty. Required to document trouble calls/outages using a trouble ticketing system. Training on and reviewing new technologies.
Job Requirements:
. Two years experience in Networking Concepts (Servers, Routers)
. Two years Experience in Network Troubleshooting
. Knowledge of Computer Hardware
. Linux Red Hat Concepts
. Oracle Concepts
. Knowledge of Business Management systems
. Knowledge of iCom and CSG billing systems
. Knowledge of XML-based communications
. Knowledge of RF Headend Operations
. Experience with Provisioning systems
. Experience in a 24/7 NOC setting
. Red Hat Linux System Admin Skills
. Uses professional concepts; applies company policies and procedures to resolve a variety of issues.
. Works on problems of moderate scope where analysis of situations or date requires a review of a variety of factors
. Exercises judgment within defined procedures and practices to determine appropriate action
. Has internal and some external contacts
. Normally receives general instructions on routine work, detailed instructions on new projects or assignments
. Attention to detail, analytical ability, a person who sees projects through, a person that can be both proactive and reactive, the ability to keep accurate, organized records, a self-starter, outstanding communication skills, professional demeanor, the ability to display empathy, people oriented, and a team player
Preferred Qualifications:
Preferred - B.S. Degree in Computer and Networking Applications or related Certifications
Education and Experience:
High School diploma or general education degree (GED) or zero to three months related experience and/or training; or equivalent combination of education and experience.
Assoicate's Degree (A.A.) or equivalent from two-year college or technical school; or three months to one year related experience and/or training; or equivalent combination of education and experience
Additional Educational Information:
Two years experience in Networking Concepts (Servers, Routers), two years experience in network troubleshooting, knowledge of computer hardware, Linux Red Hat, Oracle, JAVA, knowledge of business management systems, knowledge of iCom and CSG billing systems, knowledge of XML-based communications, knowledge of RF. Experience with Headend operations, knowledge of provisioning systems.
Travel Requirements:
Travel - 25%
Supervisory/Managerial Responsibilities:
No Supervisory responsibilities with this position
Finally, Time Warner Cable offers competitive benefits in include medical, dental, vision a matched 401(k) plan, tuition reimbursement, free cable (in specified areas) and free AOL. Qualified candidates should apply in person using the Time Warner Cable kiosk (where available) or on-line at www.timewarnercable.com EOE/M/F/D/V |
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| Sep 2, 2010,added today!
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BB&T - Charlotte
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| Wealth Management Sales and Service Director |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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| Job Requisition Number: 333668
Job Title: Wealth Management Sales and Service Director
Full Time/Part Time: Full Time
Location: 200 South College St.
Charlotte, North Carolina 28202-0000
Additional Job Details:
External Description:
Line of Business: WEALTH DIVISION Job Category: Upper Management PrimaryPurpose: Provide sales leadership to the Group Directors and wealth managementteams within the Wealth Management Division. Focus will be upon the bank'sexisting affluent clients and prospective clients. The sales and servicedirector will be responsible for effective execution of all sales and servicestrategies, which will assure the delivery of high quality, fully integratedfinancial services to the affluent segment. Help the bank realize its goal ofrapidly growing its wealth management revenue and profitability. EssentialDuties and Responsibilities: Following is a summary of the essential functionsfor this job. Other Duties may be performed, both major and minor, which are notmentioned below. Specific activities may change from time to time. 1. Executeson wealth management division sales and service strategies to include thedevelopment of the sales process, sales inspection of the teams, accountabilityof results and client interaction as appropriate to insure sales success;participates in the corporate planning process and profit planning of the wealthmanagement division; and directs timely action to insure achievement of statedgoals and objectives. 2. Makes or approves (within authority) recommendationsfor sales and service personnel regarding employment, performance appraisals,salary changes, promotions, transfers, terminations and staffing. 3. Assures theeffective integration of Wealth Management Advisors at the client level with thebanking network and fee based lines of business employees. (IntegratedRelationship Management) 4. Responsible for education and training of staffincluding licensure, general banking skills, specialty product training andteambuilding. 5. In conjunction with the Wealth Management AdministrativeManager insures that the sales and service personnel properly administerpersonal fiduciary accounts according to bank policy and are responsive to legalrequirements, compliance and client service. 6. At a high level, work with theWealth Management Division Manager to create synergy between Wealth ManagementTeams, BB&T Asset Management, Scott and Stringfellow, BB&T Insurance,BB&T Investment Services, and the BB&T Regional Presidents. 7.Participate with other members of the Wealth Management Senior Leadership Teamto develop ideas, products, strategies and services to meet the needs of theWealth Management client. 8. Stays abreast of legal and regulatory changes,industry trends and competition as it affects BB&T Wealth Managementbusiness. 9. Assist in the design and implementation of all strategies in thecreation of the BB&T Wealth Management Division. Insure successful selectionand integration of Group Directors, Team Leaders, Wealth Management Advisors,Trust Specialists and support staff. 10. Serves on committees as required andassumes additional responsibilities as requested. 11. Promotes the Bank's publicimage by participation in community, business and industry activities. RequiredSkills and Competencies: The requirements listed below are representative of theknowledge, skill and/or ability required. Reasonable accommodations may be madeto enable individuals with disabilities to perform the essential functions. 1.Bachelor's degree (or equivalent education and related training) and 10 yearsmanagement experience in the Wealth Management business. 2. Strong leadershipand sales skills. 3. Strong verbal and written communication skills. 4. Stronginterpersonal and relationship management skills. 5. Appropriate licensure forleading the sales and service teams of the Wealth Management Division. DesiredSkills 1. Advanced degree in law, financial management, trust or investments. 2.Broad experience in banking with good understanding of investments, loans anddeposits. 3. Proven ability in sales leadership leading 10 or more teams insales and service of Wealth Management related products. |
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| Sep 2, 2010,added today!
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BB&T - Charlotte
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| International Trade Services Manager |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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| Job Requisition Number: 340317
Job Title: International Trade Services Manager
Full Time/Part Time: Full Time
Location: 200 S COLLEGE ST
Fl 18
Charlotte, North Carolina 28202-0000
Additional Job Details: Desired: Correspondent Banking experience in the Persian Gulf and/or Asia Pacific
External Description:
Line of Business: PAYMENT SOLUTIONS Job Category: Upper Management PrimaryPurpose: To direct a concerted marketing effort for international servicesinvolving the full range of international trade banking products and services(including Letters of credit, documentary collections and foreign exchange) andcreate and maintain a credit-worthy international correspondent bank network.Essential Duties and Responsibilities: Following is a summary of the essentialfunctions for this job. Other Duties may be performed, both major and minor,which are not mentioned below. Specific activities may change from time to time.1. Develops the sales plan with the International Services Division Manager and,accordingly, directs and overseas a sales call program on existing andprospective correspondent banks and corporate accounts with the aim ofgenerating new or increased international services business. 2. Responsibilitiesinclude: a. maintenance of a credit-worthy foreign correspondent bank network.b. general credit administration for foreign products. c. directing the creditapproval process for foreign correspondent banks. d. directing the systematiccall program of a minimum staff of 3 officers with clients and correspondentbanks. e. heavy calling activity, by telephone or in person, frequently callingjointly with Business Services Officers from inside the bank or with Operationsstaff in servicing accounts. 3. Perform other duties as assigned by management.Required Skills and Competencies: The requirements listed below arerepresentative of the knowledge, skill and/or ability required. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions. 1. Minimum 15 years international trade banking with amajor financial institution 2. Extensive management experience setting andmeeting revenue objectives, directing sales efforts and doing performancereviews 3. Solid credit background 4. Extensive experience in managing creditrelationships with international clients and corporate clients 5. Strong verbaland written communication skills 6. Multiple languages, preferably Spanishand/or Portuguese 7. Strong organizational and interpersonal skills 8. Abilityto deal with public in self-assured manner Desired Skills 1. Track record ininternational sales 2. Extensive overseas working experienceDesired: Correspondent Banking experience in the Persian Gulf and/or AsiaPacific |
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| Sep 2, 2010,added today!
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BB&T - Charlotte
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| Treasury Services Lockbox Processor |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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| Job Requisition Number: 341013
Job Title: Treasury Services Lockbox Processor
Full Time/Part Time: Full Time
Location: 5130 Parkway Plaza Blvd
Charlotte, North Carolina 28217-0000
Additional Job Details: Hours: Monday- Friday, 7:00am - 3:30 pm
External Description:
Internal Description: Line of Business: PAYMENT SOLUTIONS Job Category:Office / Administrative / Client Service Primary Purpose: Following establishedprocedures, processes all Lockbox client deposits in an accurate and timelymanner ensuring all expectations and deadlines are met. Ensures all QualityControl Measures are followed. Essential Duties and Responsibilities: Followingis a summary of the essential functions for this job. Other Duties may beperformed, both major and minor, which are not mentioned below. Specificactivities may change from time to time. 1. Open and sort mail as instructed. 2.Accurately process all accounts per client instructions, meeting pre-determineddeadlines. 3. Meet predetermined accuracy and throughput standards establishedfor the department and employee. 4. Verifies all negotiable instruments foraccuracy of amounts, dates, payee, signatures and other required information. 5.Maintain accurate log sheets pertaining to client's daily volume for reportingand monitoring of throughput ratios. 6. Performs other duties as deemednecessary by management. **Wholesale 7. Communicate daily deposit information tothe client by CMOL, fax, telephone or transmission 8. Ensures end of daybalancing reports balance to all deposits processed and being forwarded to Proofand Encoding. 9. Prepare outgoing packages containing client's daily depositinformation and backup documentation Required Skills and Competencies: Therequirements listed below are representative of the knowledge, skill and/orability required. Reasonable accommodations may be made to enable individualswith disabilities to perform the essential functions. 1. High school graduate orequivalent education and related training. 2. Must be capable of operating a10-key calculator, fax machine and copier. 3. Must be able to work flexiblehours and under possible pressure due to critical deadlines and heavy workloads.4. Must be detail oriented. 5. Must display good penmanship, especially withfigures. 6. Able to reach and maintain department quality/TPH standards. 7. Mustbe a team player. Desired Skills Same as shown in required categoryHours: Monday- Friday, 7:00am - 3:30 pm |
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