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matching records: 4| page 1 of 1
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 | Sep 2, 2010,added today!
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Time Warner Cable
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| Customer Loyalty and Retention Manager |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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| Posting
Job Title Customer Loyalty and Retention Manager
Requisition # 121531BR
Location United States - North Carolina - Charlotte
Area of
Interest Marketing
Position
Type Full Time
Posting Job Description Time Warner Cable Business Class East Region office currently seeks a Customer Loyalty and Retention Manager for Charlotte,NC. Please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Posting Job Description
PURPOSE: Responsible for developing, implementing and measuring retention and customer lifecycle management programs, to reduce customer churn, increase customer contract renewal and maximize upsell revenue potential.
FUNCTION:
a.Develops, implements and measures pro-active and reactive retention programs to reach and exceed churn targets. Works with all internal departments, corporate, and manages outside vendor relationships as necessary. Develops and manages annual retention marketing expense budget.
b.Constantly evaluates retention metrics; immediately implements remedies to improve when necessary.
c.Develops, implements and measures contract management programs to reach and exceed churn and contract attainment targets. Develops and manages annual contract management expense budget.
d.Develops daily, weekly, monthly and annual churn and contract attainment goals.
e.Develops other customer lifecycle programs including winback and loyalty.
f.Manages our Customer Advisory Board program, to solicit feedback and maintain relationships with our top customers.
g.Develops and manages our complimentary service program.
h.Responsible for working with Care to constantly maximize the effectiveness of IVR technology, routing and messaging to improve sales results and customer experience.
i.Other duties as assigned.
REQUIRED QUALIFICATIONS
Bachelor's degree in business, marketing and sales or related discipline required
. Minimum 7 years experience in the cable or telecommunications industry and/or management level within marketing department in related field.
. Strong knowledge of marketing principles and applications.
. Requires excellent communication and interpersonal skills, thorough knowledge of planning and execution of programs, and work experience in the above areas.
. Ability to thrive in and adjust to a constantly changing environment.
. Proactive work ethic and self starter.
. Strong knowledge of the Internet and Microsoft Office including Excel, Word and Powerpoint required
PREFERRED QUALIFICATIONS:
. MBA preferred.
. Focus on customer lifecycle management preferred.
. Marketing of multiple products desired.
. B2B experience preferred |
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| Sep 2, 2010,added today!
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Time Warner Cable
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| Service Assurance Analyst |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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| Posting
Job Title Service Assurance Analyst
Requisition # 122232BR
Location United States - North Carolina - Charlotte
Area of
Interest Engineering/Technical Operations
Position
Type Full Time
Posting Job Description The Time Warner Cable East Region
Technical Operations Department currently
seeks a Service Assurance Analyst in
Charlotte, NC. Below please find a brief
description of the essential duties and
responsibilities required to function
successfully in this position.
Schedule: TBD
Purpose: The purpose of this position is to
work in a 24/7/365 operations center
supporting field service and maintenance
personnel to monitor and support the Hybrid
Fiber Coax cable network. Provide assistance
in the analysis, dispatching, troubleshooting,
reports report development, and supporting
fix agents for network issues. Contact
customers with a high level of customer
service and troubleshoot issues related to
service impairments. Work closely with
fellow employees via phone and written
correspondence. Work under moderate
supervision and guidance.
Essential Job Functions:
o Utilize all current available, and future,
telemetry software to monitor network
devices.
o Interpret data from such monitoring to
identify current and potential network
problems.
o Attempt to pinpoint network device failure
location utilizing system design prints.
o Dispatch fix agent personnel using a
database system and ticketing system.
o Research and identify unnecessary service
calls related to discovered issues.
o Monitor intermittent issues (both area and
individual customer related).
o Maintain records of activities and report
progress and findings.
o Troubleshoot and maintain IP Telephony
network, providing solutions to complex
hard-ware/software network problems,
providing after-hours on call support as
required.
o Verify issue resolution.
o Assist department in crisis management
situations.
o All other duties as assigned.
Required Qualifications:
. Bachelor's Degree in Engineering, MIS or
Computer Science preferred or 2 years
experience in related field.
. Must have experience utilizing telemetry
software
to monitor interpret data related to network
devices in
order to pintpoint network problems.
. Must have experience with the dispatch fix
agent
personnel using a database system and
ticketing system.
. Troubleshoot and maintain IP Telephony
network,
providing solutions to complex hard-
ware/software
network problems, providing after-hours on
call
support as required.
. Verify issue resolution experience required.
. An understanding of routing protocols and
LAN/WAN principles necessary required.
. The ability to solve network problems or
infrastructure issues and manage
performance and capacity issues is required.
. The ability to rapidly adapt to changing
technology and apply solutions to business
required.
. Candidate must be organized and self-
motivated
with the ability to plan and support all
aspects of both
IP Telephony/Data networks and Hybrid
Fiber Coax network, ensuring the highest
level of performance on a 24/7 network
infrastructure required.
. Ability to develop metrics reports and
analyse trends pertaining to service and
network performance required.
. Must be able to maintain customer and
personnel information in a confidential and
professional manner.
Research and identify unnecessary service
calls related to discovered issues.
. Must be able to monitor intermittent issues
(both area and individual customer related).
. Ability to maintain records of activities and
report progress and findings a must.
Preferred Qualifications:
. Prefer A+ certification.
. Prefer Network + certification. |
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| Sep 2, 2010,added today!
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BB&T - Charlotte
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| Wealth Management Sales and Service Director |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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| Job Requisition Number: 333668
Job Title: Wealth Management Sales and Service Director
Full Time/Part Time: Full Time
Location: 200 South College St.
Charlotte, North Carolina 28202-0000
Additional Job Details:
External Description:
Line of Business: WEALTH DIVISION Job Category: Upper Management PrimaryPurpose: Provide sales leadership to the Group Directors and wealth managementteams within the Wealth Management Division. Focus will be upon the bank'sexisting affluent clients and prospective clients. The sales and servicedirector will be responsible for effective execution of all sales and servicestrategies, which will assure the delivery of high quality, fully integratedfinancial services to the affluent segment. Help the bank realize its goal ofrapidly growing its wealth management revenue and profitability. EssentialDuties and Responsibilities: Following is a summary of the essential functionsfor this job. Other Duties may be performed, both major and minor, which are notmentioned below. Specific activities may change from time to time. 1. Executeson wealth management division sales and service strategies to include thedevelopment of the sales process, sales inspection of the teams, accountabilityof results and client interaction as appropriate to insure sales success;participates in the corporate planning process and profit planning of the wealthmanagement division; and directs timely action to insure achievement of statedgoals and objectives. 2. Makes or approves (within authority) recommendationsfor sales and service personnel regarding employment, performance appraisals,salary changes, promotions, transfers, terminations and staffing. 3. Assures theeffective integration of Wealth Management Advisors at the client level with thebanking network and fee based lines of business employees. (IntegratedRelationship Management) 4. Responsible for education and training of staffincluding licensure, general banking skills, specialty product training andteambuilding. 5. In conjunction with the Wealth Management AdministrativeManager insures that the sales and service personnel properly administerpersonal fiduciary accounts according to bank policy and are responsive to legalrequirements, compliance and client service. 6. At a high level, work with theWealth Management Division Manager to create synergy between Wealth ManagementTeams, BB&T Asset Management, Scott and Stringfellow, BB&T Insurance,BB&T Investment Services, and the BB&T Regional Presidents. 7.Participate with other members of the Wealth Management Senior Leadership Teamto develop ideas, products, strategies and services to meet the needs of theWealth Management client. 8. Stays abreast of legal and regulatory changes,industry trends and competition as it affects BB&T Wealth Managementbusiness. 9. Assist in the design and implementation of all strategies in thecreation of the BB&T Wealth Management Division. Insure successful selectionand integration of Group Directors, Team Leaders, Wealth Management Advisors,Trust Specialists and support staff. 10. Serves on committees as required andassumes additional responsibilities as requested. 11. Promotes the Bank's publicimage by participation in community, business and industry activities. RequiredSkills and Competencies: The requirements listed below are representative of theknowledge, skill and/or ability required. Reasonable accommodations may be madeto enable individuals with disabilities to perform the essential functions. 1.Bachelor's degree (or equivalent education and related training) and 10 yearsmanagement experience in the Wealth Management business. 2. Strong leadershipand sales skills. 3. Strong verbal and written communication skills. 4. Stronginterpersonal and relationship management skills. 5. Appropriate licensure forleading the sales and service teams of the Wealth Management Division. DesiredSkills 1. Advanced degree in law, financial management, trust or investments. 2.Broad experience in banking with good understanding of investments, loans anddeposits. 3. Proven ability in sales leadership leading 10 or more teams insales and service of Wealth Management related products. |
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| Sep 2, 2010,added today!
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BB&T - Charlotte
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| Private Financial Services Service Center Agent I |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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| Job Requisition Number: 341928
Job Title: Private Financial Services Service Center Agent I
Full Time/Part Time: Full Time
Location: 5130 Parkway Plaza Blvd.
Charlotte, North Carolina 28217-0000
Additional Job Details: The incumbent must be bilingual English/Spanish.
External Description:
Bilingual (English/Spanish) Service Center Agent I, Private FinancialServices
Note: This position may be filled as a level I or II
Primary Purpose: Identifies, solicits, services, delivers and coordinates thedelivery of a broad range of financial products and services (e.g., RetailDeposits, SMART Money Manager, Retail Credit, Mortgage Loans, Trust and AssetManagement, Insurance, Investments, Retail Financial Plans, Scott &Stringfellow, etc.) for clients in BB&T's Private Financial Servicessegment. Responsible for creating mutually beneficial solutions to client needs,concerns and problems that lead to deeper relationships with BB&T. Supportsthe household attraction goals of Private Financial Services (PFS).
Essential Duties and Responsibilities: Following is a summary of theessential functions for this job. Other duties may be performed, both major andminor, which are not mentioned below. Specific activities may change from timeto time.
1.Serve as the internal partner for Private Financial Services Advisors bydelivering telephone-driven solutions to established PFS client needs (i.e.,Retail Deposits, SMART Money Manager, Retail Credit, Mortgage Loans, Trust andAsset Management, Insurance, Investments, Retail Financial Plans, Scott &Stringfellow, problem resolution, etc.). 2.Establish and maintain anunderstanding of assigned clients' financial needs through frequent interactionand continuous use of the BB&T profiling model. 3.Develop additionalbusiness by using every client contact as an opportunity to profile and offeradditional services. 4. Establish and maintain excellent working relationshipsto support all assigned Private Financial Advisors. 5.Embrace the BB&TDecathlon Sales Process, which includes, but is not limited to, the delivery ofthe Perfect Client Experience Service Standards, support of the BB&Tsegmentation models, full use of the automated sales process and support ofreferral processes and guidelines. 6.Establish and maintain excellent workingrelationships with various specialists (Integrated Relationship ManagementPartners) designated to support client service and client development efforts(e.g., Mortgage Origination, Investment Services, Trust and Asset ManagementServices, Insurance Services, etc.). Serve as an advocate for clients with otherbusiness units. 7.Develop and approve retail loans for clients and prospectswithin limit of authority. Prepare, present and recommend to higher authorityany loans in excess of lending authority. 8.Evaluate and extend credit and termsin accordance with BB&T lending policy and lending authority. 9.Assumeresponsibility for proper documentation and proper review of clients' financialstatement. 10.Stay abreast of changing economic, legal, financial planning,investment trends and general market and business issues impacting PrivateBanking clients. Serve as a personal financial advisory resource for clients,their attorneys and CPAs. 11.Work within the existing audit, compliance andregulatory framework to ensure a high quality, compliant book of business.12.Participate in the on-going improvement and refinement of the PrivateFinancial Services brand, processes, products, services and operating policiesand procedures.
Required Skills and Competencies: The requirements listed below arerepresentative of the knowledge, skill and/or ability required. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.
Note: The incumbent must be bilingual English/Spanish
1. Associate's degree or equivalent education and related training 2. Oneyear of progressively responsible experience in banking, investments, financialplanning or insurance 3. Demonstrate a high aptitude for client relationshipmanagement and business development or equivalent experience in outside salesand/or relationship management 4. Clearly demonstrate the ability to rapidlylearn the following concepts through extensive training: working knowledge offundamental retail credit and deposit products, understanding of basic personalfinancial planning and working knowledge of investment concepts 5. Stronginterpersonal and relationship management skills with a demonstrated aptitudefor sales 6. Strong written and verbal communication skills 7. Working knowledgeof Microsoft Office desktop applications 8. Ability to travel, occasionallyovernight 8. Interest in growing towards a Private Financial ServicesAdvisor
Desired Skills
1. Bachelor's degree with a concentration in business, accounting,finance or banking 2. BB&T Leadership Development Program graduateThe incumbent must be bilingual English/Spanish. |
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