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matching records:54 | page1 of11
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 | Nov 20, 2009,1 days old
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| Marketing Specialist |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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Posting
Job Title Marketing Specialist
Requisition # 116255BR
Location United States - North Carolina - Charlotte
Area of
Interest Marketing
Position
Type Full Time
Posting Job Description Time Warner Cable's Carolina Region seeks Specialist, Marketing for the Commercial Services department located in Charlotte NC office. Below is the description of essential duties and responsibilities required to function successfully in this position.
Purpose: The Marketing Specialist supports the Product & Pricing Managers by assisting them in implementing both product marketing and pricing-related initiatives. This includes working with all departments to socialize plans, develop solutions, gather feedback, track and report on results and above all execute the tactical plan.
Essential Job Functions:
1. Responsible for contributing to, and implementing the tactical plan that supports any product or pricing related effort.
2. Produce various Marketing and Sales reports to track data trends, product activity, ARPU, etc. Maintain these reports current.
3. Remains current with relevant local competitive intelligence.
4. Ability to project manage and execute on plan, assisting the Product Manager in leading cross-functional teams with much collaboration.
5. Works with IT, Finance and Customer Care/Billing to insure all pricing, promotions and products are represented correctly in our billing systems, well in advance of any customer-facing promotions.
6. Coordinates with our Corporate product team to implement new guidance and provide feedback, as well as coordinates with other regions as necessary to implement best practices.
7. Implements product and pricing related training as needed to local sales and support team.
8. Coordinates, communicates, and implements marketing strategic operational plan.
9. Research and analyze data and present in an understandable manner.
10. Takes direction and exceed expectations
11. Ability to work as a team player with the Marketing organization
Education Level: Four year college degree in marketing, business or related field is preferred
Experience/Skills Required:
4-5 years experience in CLEC/ILEC/Cable B2B industry with demonstrated results
Experience in pricing/promotion/product launch success specific to Voice/Data/wireless/wireline/managed services based products
Experience in Small to Medium business segments/verticals a plus
Knowledge of general office procedures.
Knowledge of sales, marketing, promotions, training, and office procedures.
Able to handle multiple projects with varying priorities simultaneously and with enthusiasm.
Extreme attention to detail and ability to work independently.
Excellent verbal, written and interpersonal and analytical skills.
Legal or Financial Responsibilities: Requires adherence to Time Warner Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.
Communication Skill level: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental
Materials and Equipment used:
Standard Office Equipment (phone/copier/fax) - frequently
Computer - frequently
Ladder - frequently
Bucket Truck - occasionally
Van - frequently
TWC is an Equal Opportunity Employer M/F/D/V
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| Nov 20, 2009,1 days old
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| Operations Manager, ESC |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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Posting
Job Title Operations Manager, ESC
Requisition # 116267BR
Location United States - North Carolina - Charlotte
Area of
Interest Human Resources
Position
Type Full Time
Posting Job Description The Time Warner Cable Corporate office currently seeks a Operations Manager, HR Employee Services for our Human Resources Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Position Summary:
The Operations Manager will help identify, define, build and implement efforts related to the Company's transition to an HR Shared Services delivery model. The Operations Manager will partner with the Customer Service Manager and HR Leaders across the organization to ensure the centralized HR Employee Service Center provides efficient and effective services that support the ongoing needs of the business. A primary accountability will be ensuring the delivery of on-time, quality driven service to internal customers and ensuring customer service level agreements are met. The Operations Manager will be responsible for business analysis and project management to support the continuous improvement of the HR Employee Service Center. The Operations Manager will support the Vice President, HR Operations in ensuring the effective execution of the HR Shared Service strategy by conducting analysis of operations, including process improvement and performance measurement. The Operations Manager will work closely with the VP HR Operations, Customer Service Manager, Centers of Excellence, HR Generalist Field, HRIS and other key stakeholders to identify, communicate and implement improvements to HR Shared Services.
Essential Job Functions:
. Track and prepare operational reporting and quality assurance metrics to identify opportunities for improvement across the HR Shared Services function.
. Create, define, monitor and implement Service Level Agreements (SLAs).
. Identify improvement opportunities and partner with the Customer Service Manager, Centers of Excellence (COE), and HRIS to implement, manage and communicate change as well as develop training plans for the HR Service Center staff.
. Develop, implement and monitor action plans to transition HR Service Delivery from a currently decentralized model into a centralized model by continually identifying transactional work in the field or the COE that can be moved to HR Shared Services.
. Optimize and standardize processes, help implement new technology enhancements.
. Participate in vendor selection.
. Support superior customer relationship with Corporate and Field HR teams by conducting regular face to face satisfaction assessment meetings and conducting periodic customer service surveys to measure the customer effectiveness of the HR Shared Service function.
. Assist in developing and implementing productivity standards and monitoring to ensure Shared Service objectives and service targets are met.
. Monitor effectiveness and relevance of the policies and actively seek to identify continuous improvement opportunities and enhancements to improve service quality.
. Review and revise operating procedures to ensure that the HR Service Center provides excellent support to its business partners and to adapt to changing business needs.
. Determine HR Shared Services operational goals and metrics.
. Conduct business performance analysis reviews to assess performance against targeted objectives.
. Design, implement and monitor continuous improvement program.
. Perform other related duties as assigned by management.
Job Requirements:
. 10+ years of related Human Resources experience, with significant business management experience in an HR Shared Services/operations center environment
. Experience in a PeopleSoft or other ERP environment
. Experience running an internal operation as well as experience managing an outsourced provider
. Experience in continuous process improvement, including technology upgrades and implementation
. Possess strong analytical capacity and expertise in communicating complex concepts
. In depth knowledge of Human Resources, Payroll, and Benefits transaction processing
. Ability to effectively interact, negotiate, and influence staff in various levels of the organization
. Strong orientation to detail
. Strong organizational and strategic skills with demonstrated experience developing and implementing solutions to issues
. Ability to work on multiple tasks/projects occurring at once in a rapidly changing environment
. Demonstrated experience leading process re-engineering/continuous improvement initiatives and technology enhancements
. Demonstrated success in developing business partner relationships
. Must be a strong facilitator, skilled at leading multiple, complex projects and initiatives and managing team effectiveness
. Posses strong project management skills with demonstrated success in managing decentralized project teams, leveraging resources and motivating others
. Have proficiency in change management and communication planning and execution
. Demonstrated proficiency in Microsoft Word, Excel and PowerPoint.
.Travel 20%
Preferred Qualifications:
MBA preferred
10+ Years Experience in HR related field; minimum of a Bachelor's degree (B. A.) from four-year College or University; or equivalent training, education and experience.
Education and Experience:
Bachelor's degree (B. A.) from four-year college or university; or equivalent training, education and experience.
Physical Demands:
The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is: Regularly required to talk and hear; Frequently required to sit, stand and bend at the knee and waist and walk; Required to use hand to type, handle objects and paperwork; Required to reach and hold on to items at chest level or reach above the shoulder; Required to use close vision and be able to focus. Finally, the employee generally works in an indoor office environment; overtime maybe required.
Finally, Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, free cable (in specified areas). Qualified candidates should apply in person using the Time Warner Cable kiosk (where available) or on-line at www.timewarnercable.com. EOE/M/F/D/V
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| Nov 20, 2009,1 days old
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| Customer Care Professional |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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Posting
Job Title Customer Care Professional
Requisition # 116241BR
Location United States - North Carolina - Charlotte
Area of
Interest Customer Service/Member Services
Position
Type Full Time
Posting Job Description Time Warner Cable's Carolina Region
Customer Care department currently seeks a
Customer Care Professional Representative
for our Charlotte, NC location. Please find
below a brief description of the essential
duties and responsibilities required to
function successfully in this position.
Shift:Wed-Sun 2pm-11pm -Subject to
change due to business needs.
Location: Charlotte, NC
Purpose:
The purpose of this position is to provide
customer sales and service support for the
high speed data broadband product, digital
phone and cable television in a manner
consistent with Time Warner Cable policies,
procedures, quality, standards, customer
needs and applicable local, state, and federal
procedures.
Essential Job Functions:
.Sales attempts to be made on all sales
eligible calls with a focus on core products.
.Successfully completes the division's
customer sales & service orientation
program.
.Trains and becomes proficient in selling
services by phone to customers and potential
subscribers and in working to retain
customer and maintain current service levels.
.Trains and becomes proficient in assisting
customers in assessing service repair
problems, scheduling service calls and
meeting department standards for this
function.
.Trains and becomes proficient in answering
customer billing questions, including
payment timetables.
.Trains and becomes proficient in assisting
field employees in setting up and authorizing
customer accounts. Meets department
standards for handling sales support calls.
.Trains and becomes proficient in handling
payment transactions, if applicable.
.Adheres to accepted company policy and
procedures in providing services to
customers.
.Maintains an acceptable standard of quality
in dealing with the customer, both in
attitude and ability.
.Maintains acceptable sales performance in
the following areas: tiers, pay units, remote
control units, additional outlets, downgrades
and disconnects.
.Sales all company products effectively to
in-bound calling customers and potential
subscribers.
.Cooperates with co-workers.
.Responds politely to customers.
.Works as a member of a team.
.Accepts change in a productive manner.
.Performs other duties as assigned.
Required Education:
High school diploma or general education
diploma (GED).
Required Certifications, Licenses,
Registrations, etc., to perform the essential
functions of this position:
Compliance with Time Warner Cable's vehicle
safety operations policy required.
Experience/Skills Required
Provide quality customer service via
telephone, or by other type of
correspondence with customers. Answer
general information inquiries for customers
on rates,
programming, installation, upgrading,
downgrading, transfers, disconnections, and
billing questions.Perform necessary functions
for new and prospective customers, including
scheduling of installations, entering of
account information on a computer system,
selling services, upgrading services,
providing information on service
availabilities, and providing general
information on online services in a call
center environment. Review billing
statements with customers. Compute and
coordinate payment arrangements with
customers on delinquent accounts within the
guidelines set forth by the department.
Provide technical support for customers
addressing use of equipment, how to order
pay-per-view events, and set-up issues.
Perform technical troubleshooting for
reception problems prior to issuing a repair
call. Schedules and cancels work
assignments for installers. Determine referral
of high-speed data (HSD) calls to the
correct ISP vendor, as well as appropriately
direct HSD trouble calls to either the National
Help Desk or to internal HSD personnel.
Ability to work independently. Possess
excellent verbal and written communication
skills.
.Ability to work hours outside of normally
scheduled shift with little or no advance
notification required.
Legal or Financial Responsibilities
.Maintain and operate company electronic
information, tools, materials and equipment
in a safe and lawful manner.
Communication Skill level:
Ability to read and interpret documents such
as safety rules, operating and maintenance
instructions, and procedure manuals. Ability
to write routine reports and correspondence.
Ability to speak effectively before groups of
customers or employees of organization.
Reasoning ability:
Intermediate Skills: Ability to apply common
sense understanding to carry out instructions
furnished in written, oral, or diagram form.
Ability to deal with problems involving
several concrete variables in standardized
situations.
Working Conditions:
·Sits for long periods of time.
·Works inside throughout the year.
·Types and reads on a computer.
·Communicates in-person, by telephone and
written correspondence.
·Stands, stoops, reaches, pushes and pulls.
Candidates must apply online to be
considered for open positions
Time Warner Cable offers competitive
benefits to include medical, dental, vision, a
matched 401(k) plan, tuition reimbursement,
free cable (in specified areas).
"WE SUPPORT A DRUG FREE AND SAFE
WORKING ENVIRONMENT."
EOE M/F/D/V
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| Nov 20, 2009,1 days old
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| Sr Engineer, Technical Security |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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Posting
Job Title Sr Engineer, Technical Security
Requisition # 116282BR
Location United States - North Carolina - Charlotte
Area of
Interest Information Technology Services
Position
Type Full Time
Posting Job Description The Time Warner Cable Corporate office currently seeks a Senior Engineer, Technical Security for our IT/Info Systems Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Position Summary:
The Security Engineer's role is to ensure the confidentiality, availability and integrity of in-house information systems and processes. This is achieved by planning, designing, and developing technical security monitoring, testing, and control systems across the organization. In addition, the Security Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all security related hardware, software, and communication links. This individual will also respond to information security incidents by coordinating data collection, conducting analysis to understand the nature of the attack or issue, direct containment activities, facilitate remediation and recovery tasks, and provide documentation and reporting of the incident in a timely and accurate fashion. This individual will also participate in security testing of hosts, systems, and applications across the organization. This testing will include but is not limited to vulnerability scanning and review, penetration testing (ethical hacking, both network and application layer, and security code review
Essential Job Functions:
Strategy & Planning
. Collaborate with executive management and department leaders to assess near- and long-term technical security needs.
. Create and maintain documentation as it relates to security monitoring, testing, and control configuration, processes, and service records.
. Develop, implement and maintain policies, procedures, and associated training plans for technical security administration, usage, and disaster recovery.
. Develop technical security standards related to system, network, and application security practices.
Acquisition & Deployment
. Design and deploy company security infrastructure including authentication, end-point, testing, encryption, and monitoring systems.
. Conduct research on information security products, services, protocols, and standards to remain abreast of developments in the information security industry.
. Oversee new and existing equipment, hardware, and software upgrades.
. Interact and negotiate with vendors, outsourcers, and contractors to secure information security products and services.
Operational Management
. Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
. Propose and create system design models, specifications, diagrams, and charts to provide direction to system programmer and development teams.
. Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies.
. Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems.
. Ensure system connectivity of all servers, shared software, groupware, and other applications.
. Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
. Ensure compatibility and interoperability of in-house computing systems.
. Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
. Monitor and test system performance; prepare and deliver system performance statistics and reports.
. Provide orientation and training to end users for all modified and new systems.
. Configure information security systems to ensure their smooth and reliable operation for fulfilling business objectives and processes.
. Monitor security systems performance and troubleshoot problem areas as needed.
. Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices as it relates to information security monitoring and controls.
. Manage servers, including database, e-mail, print, and backup servers and their associated operating systems and software.
. Practice security asset management, including maintenance of security component inventory and related documentation and technical specifications information.
. Manage and/or provide guidance to junior members of the team.
Job Requirements:
Knowledge & Experience
. Proven experience and success with information security technology design, development, and implementation.
. Proven experience with security principles and general security management best practices.
. Strong, hands-on technical knowledge of network and PC operating systems, including Firewalls, IDS/IPS, Windows, UNIX (Linux, AIX, HPUX, Solaris, etc), TCP/IP, etc.
. Excellent knowledge of vulnerability management tools and methodologies.
. Excellent knowledge of information security incident response and forensics tools and methodologies
. Excellent hardware and software troubleshooting experience.
. Extensive application support experience with McAfee and PGP product lines.
. Competence with testing tools and procedures for information security.
. Good understanding of the organization's goals and objectives.
. Knowledge of applicable data privacy practices and laws.
. Staff an on-call rotation
. Travel 10%
Preferred Qualifications:
. Secure Software development experience and/or solid scripting/coding skills
. Previous experience on a Computer Incident or Emergency Response Team
. Previous experience as a Penetration Tester
. Knowledge of cryptographic standards, ciphers, algorithms and PKI
. Information Security Certifications, such as CISSP or GIAC
Education and Experience:
Bachelor's degree (B. A.) from four-year college or university; or equivalent training, education and experience.
Physical Demands:
The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is: Regularly required to talk and hear; Frequently required to sit, stand and bend at the knee and waist and walk; Required to use hand to type, handle objects and paperwork; Required to reach and hold on to items at chest level or reach above the shoulder; Required to use close vision and be able to focus. Finally, the employee generally works in an indoor office environment; overtime maybe required.
Finally, Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, free cable (in specified areas) and free AOL. Qualified candidates should apply in person using the Time Warner Cable kiosk (where available) or on-line at www.timewarnercable.com. EOE/M/F/D/V
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| Nov 20, 2009,1 days old
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| Manager, Technical Security |
| MECKLENBURG COUNTY, NC 28243 |
| Compensation: N/A |
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Posting
Job Title Manager, Technical Security
Requisition # 116283BR
Location United States - North Carolina - Charlotte
Area of
Interest Information Technology Services
Position
Type Full Time
Posting Job Description The Time Warner Cable Corporate office currently seeks a Technical Security Manager for our IT/Info Systems Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Position Summary:
This position is responsible for an Enterprise Information Security Technical Security Team. This position will staff and oversee personnel performing Vulnerability Scanning and Penetration Testing activities across the TWC Enterprise. This position will be responsible for ensuring that testing is conducted in order to identify vulnerabilities within the environment that may be exploited and cause damage to the business without adversely impacting the business with said testing. This position is responsible for the overall Vulnerability and Penetration Testing Program within TWC. The position will provide metrics to measure the success of the program and regularly report progress to upper management.
Essential Job Functions:
Staff and manage a team of highly skilled personnel performing Vulnerability Scanning, Penetration Testing, and Code Review processes across the TWC Enterprise.
Oversee and manage the Vulnerability Management Program which includes regular vulnerability scanning, penetration testing, and code review activities in order to identify and remediate potential vulnerabilities that can be attacked and adversely impact the business. This program is also critical for TWC to maintain compliance with the PCI Standards required by many Credit Card Issuers in order to continue processing credit card payments.
Provide regular updates to management and auditors regarding the progress on all vulnerability management activities. Develop and track metrics to measure the overall success of all vulnerability scanning, penetration testing, and code review efforts across the company and by business unit. Identify areas of improvement within the program and work with management and the team to implement program improvements over time.
Job Requirements:
. Experience with Vulnerability Management, Penetration Testing, and/or Code Review programs.
. Experience with Information Security Incident Response programs
. Experience at working both independently and in a team-oriented, collaborative environment is essential.
. Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
. Develop and interpret organizational goals, policies, and procedures.
. Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems
. Reacts to project adjustments and alterations promptly and efficiently.
. Flexible during times of change.
. Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines.
. Persuasive, encouraging, and motivating.
. Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
. Ability to defuse tension among the team, should it arise.
. Ability to bring projects to successful completion through political sensitivity.
. Strong written and oral communication skills.
. Strong interpersonal skills.
. Must be able to learn, understand, and apply new technologies.
. Customer service skills an asset.
. Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
. Recruit, hire, train, and supervise staff
. Tenacious.
Preferred Qualifications:
. Previous experience managing or overseeing vulnerability management programs.
. Previous experience managing or overseeing an information security incident response program.
. Information Security Certifications, such as CISSP, ISSMP or GIAC
. Travel 10%
Education and Experience:
Bachelor's degree (B. A.) from four-year college or university; or equivalent training, education and experience.
Physical Demands:
The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is: Regularly required to talk and hear; Frequently required to sit, stand and bend at the knee and waist and walk; Required to use hand to type, handle objects and paperwork; Required to reach and hold on to items at chest level or reach above the shoulder; Required to use close vision and be able to focus. Finally, the employee generally works in an indoor office environment; overtime maybe required.
Finally, Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, free cable (in specified areas) and free AOL. Qualified candidates should apply in person using the Time Warner Cable kiosk (where available) or on-line at www.timewarnercable.com. EOE/M/F/D/V
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